Results 1 to 11 of 11
  1. #1
    PDA Man
    Guest
    I can hardly wait to read the replies to this post. And heeerrreee we go!!

    AT&T Wireless today offered an explanation for its difficulties in porting
    subscribers over to different carriers under the new FCC wireless number
    portability rules. The company cited difficulties with its CRM system. These
    problems pre-date the WLNP deadline last month and have prevented the
    company from porting subscribers as quickly as its competitors. AT&T
    Wireless also shifted some blame to NeuStar, a company that handles customer
    verification for the carrier. The company added that the problem is now
    under control and that it is now porting subscribers at the same pace as the
    rest of the industry. According to the FCC, more than half of the 600 number
    portability complaints filed as of Monday involve AT&T Wireless, more than
    any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain its
    poor performance in regards to number portability
    From CNET:

    AT&T Wireless to explain portability woes

    Story last modified December 9, 2003, 3:46 PM PST

    AT&T Wireless will tell federal regulators Wednesday that it's solved some
    software problems that kept former subscribers waiting weeks to get an old
    telephone number transferred to their new telephone service provider.

    Responding to numerous customer complaints, the Federal Communications
    Commission asked the carrier last week to explain why it was having
    significant difficulties meeting the recently enacted local number
    portability rule.

    All U.S. carriers were having problems with automated systems they installed
    to ensure that defecting customers got to keep their old phone number. The
    FCC said Tuesday that it's so far received 600 consumer complaints about the
    plodding pace of number portability. More than half, or about 322, were
    targeted at AT&T Wireless. Verizon Wireless had the second-highest number of
    complaints, 129.




    The culprit for some of the AT&T Wireless problems was software the
    subcontractor AT&T hired used to do the behind-the-scenes work involved in
    ensuring that subscribers kept their old phone number after switching to
    rival carriers, according to a preview of the carrier's FCC response, made
    available Tuesday.

    The subcontractor's software was taking much longer than
    anticipated--between 30 minutes and "many, many hours"--to process the
    requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of the
    technical problems will be in a letter the carrier will provide the FCC on
    Wednesday.

    The software problems are now rectified, and AT&T Wireless takes less than
    30 minutes to respond to about 95 percent of all the telephone
    number-porting requests its subscribers are making, Siegel said. At the
    height of AT&T Wireless' woes, it was experiencing problems with more than
    60 percent of the telephone numbers it was trying to hand off to other
    carriers.

    --
    Visit Wireless World at http://wirelessway.blogspot.com for the latest in
    Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    case!!




    begin 666 dotclear.gif
    K1TE&.#EA`0`!`( ``/___P```"'Y! $`````+ `````!``$```("1 $`.P``
    `
    end




    See More: NEWS: AT&T Wireless Answers FCC by Cutting Portability Delays




  2. #2
    Kevin
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    I agree total B.S. I have been waiting for almost 3 weeks for my ATT numbers
    to port to T-Mobile.


    "PDA Man" <[email protected]> wrote in message
    news:[email protected]
    > I can hardly wait to read the replies to this post. And heeerrreee we go!!
    >
    > AT&T Wireless today offered an explanation for its difficulties in porting
    > subscribers over to different carriers under the new FCC wireless number
    > portability rules. The company cited difficulties with its CRM system.

    These
    > problems pre-date the WLNP deadline last month and have prevented the
    > company from porting subscribers as quickly as its competitors. AT&T
    > Wireless also shifted some blame to NeuStar, a company that handles

    customer
    > verification for the carrier. The company added that the problem is now
    > under control and that it is now porting subscribers at the same pace as

    the
    > rest of the industry. According to the FCC, more than half of the 600

    number
    > portability complaints filed as of Monday involve AT&T Wireless, more than
    > any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain

    its
    > poor performance in regards to number portability
    > From CNET:
    >
    > AT&T Wireless to explain portability woes
    >
    > Story last modified December 9, 2003, 3:46 PM PST
    >
    > AT&T Wireless will tell federal regulators Wednesday that it's solved some
    > software problems that kept former subscribers waiting weeks to get an old
    > telephone number transferred to their new telephone service provider.
    >
    > Responding to numerous customer complaints, the Federal Communications
    > Commission asked the carrier last week to explain why it was having
    > significant difficulties meeting the recently enacted local number
    > portability rule.
    >
    > All U.S. carriers were having problems with automated systems they

    installed
    > to ensure that defecting customers got to keep their old phone number. The
    > FCC said Tuesday that it's so far received 600 consumer complaints about

    the
    > plodding pace of number portability. More than half, or about 322, were
    > targeted at AT&T Wireless. Verizon Wireless had the second-highest number

    of
    > complaints, 129.
    >
    >
    >
    >
    > The culprit for some of the AT&T Wireless problems was software the
    > subcontractor AT&T hired used to do the behind-the-scenes work involved in
    > ensuring that subscribers kept their old phone number after switching to
    > rival carriers, according to a preview of the carrier's FCC response, made
    > available Tuesday.
    >
    > The subcontractor's software was taking much longer than
    > anticipated--between 30 minutes and "many, many hours"--to process the
    > requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of

    the
    > technical problems will be in a letter the carrier will provide the FCC on
    > Wednesday.
    >
    > The software problems are now rectified, and AT&T Wireless takes less than
    > 30 minutes to respond to about 95 percent of all the telephone
    > number-porting requests its subscribers are making, Siegel said. At the
    > height of AT&T Wireless' woes, it was experiencing problems with more than
    > 60 percent of the telephone numbers it was trying to hand off to other
    > carriers.
    >
    > --
    > Visit Wireless World at http://wirelessway.blogspot.com for the latest in
    > Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    > case!!
    >
    >
    >
    >
    >






  3. #3

    Re: NEWS: AT&T Wireless Answers FCC by Cutting Portability Delays

    Ignoring his agents wishes,"PDA Man" <[email protected]> flung open the
    hotel room door and announced to the gathering crowd:

    >I can hardly wait to read the replies to this post. And heeerrreee we go!!
    >
    >AT&T Wireless today offered an explanation for its difficulties in porting
    >subscribers over to different carriers under the new FCC wireless number
    >portability rules. The company cited difficulties with its CRM system. These
    >problems pre-date the WLNP deadline last month and have prevented the
    >company from porting subscribers as quickly as its competitors. AT&T
    >Wireless also shifted some blame to NeuStar, a company that handles customer
    >verification for the carrier. The company added that the problem is now
    >under control and that it is now porting subscribers at the same pace as the
    >rest of the industry. According to the FCC, more than half of the 600 number
    >portability complaints filed as of Monday involve AT&T Wireless, more than
    >any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain its
    >poor performance in regards to number portability
    >From CNET:
    >
    >AT&T Wireless to explain portability woes
    >
    >Story last modified December 9, 2003, 3:46 PM PST
    >
    >AT&T Wireless will tell federal regulators Wednesday that it's solved some
    >software problems that kept former subscribers waiting weeks to get an old
    >telephone number transferred to their new telephone service provider.
    >
    >Responding to numerous customer complaints, the Federal Communications
    >Commission asked the carrier last week to explain why it was having
    >significant difficulties meeting the recently enacted local number
    >portability rule.
    >
    >All U.S. carriers were having problems with automated systems they installed
    >to ensure that defecting customers got to keep their old phone number. The
    >FCC said Tuesday that it's so far received 600 consumer complaints about the
    >plodding pace of number portability. More than half, or about 322, were
    >targeted at AT&T Wireless. Verizon Wireless had the second-highest number of
    >complaints, 129.
    >
    >
    >
    >
    >The culprit for some of the AT&T Wireless problems was software the
    >subcontractor AT&T hired used to do the behind-the-scenes work involved in
    >ensuring that subscribers kept their old phone number after switching to
    >rival carriers, according to a preview of the carrier's FCC response, made
    >available Tuesday.
    >
    >The subcontractor's software was taking much longer than
    >anticipated--between 30 minutes and "many, many hours"--to process the
    >requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of the
    >technical problems will be in a letter the carrier will provide the FCC on
    >Wednesday.
    >
    >The software problems are now rectified, and AT&T Wireless takes less than
    >30 minutes to respond to about 95 percent of all the telephone
    >number-porting requests its subscribers are making, Siegel said. At the
    >height of AT&T Wireless' woes, it was experiencing problems with more than
    >60 percent of the telephone numbers it was trying to hand off to other
    >carriers.



    pure and utter BS. I've had my request into them since the 24th and
    STILL my numbers haven't been ported.




    **********************************************************************

    People are more violently opposed to fur than leather because it's
    safer to harass rich women than motorcycle gangs.
    -Unknown


    Remove "die spammers" to email



  4. #4
    Tony Clark
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    And when they aren't screwing up number ports they are screwing up accounts
    like mine by moving my second phone service to someone elses account, who
    immediately had the service turned off.

    TC

    "PDA Man" <[email protected]> wrote in message
    news:[email protected]
    > I can hardly wait to read the replies to this post. And heeerrreee we go!!
    >
    > AT&T Wireless today offered an explanation for its difficulties in porting
    > subscribers over to different carriers under the new FCC wireless number
    > portability rules. The company cited difficulties with its CRM system.

    These
    > problems pre-date the WLNP deadline last month and have prevented the
    > company from porting subscribers as quickly as its competitors. AT&T
    > Wireless also shifted some blame to NeuStar, a company that handles

    customer
    > verification for the carrier. The company added that the problem is now
    > under control and that it is now porting subscribers at the same pace as

    the
    > rest of the industry. According to the FCC, more than half of the 600

    number
    > portability complaints filed as of Monday involve AT&T Wireless, more than
    > any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain

    its
    > poor performance in regards to number portability
    > From CNET:
    >
    > AT&T Wireless to explain portability woes
    >
    > Story last modified December 9, 2003, 3:46 PM PST
    >
    > AT&T Wireless will tell federal regulators Wednesday that it's solved some
    > software problems that kept former subscribers waiting weeks to get an old
    > telephone number transferred to their new telephone service provider.
    >
    > Responding to numerous customer complaints, the Federal Communications
    > Commission asked the carrier last week to explain why it was having
    > significant difficulties meeting the recently enacted local number
    > portability rule.
    >
    > All U.S. carriers were having problems with automated systems they

    installed
    > to ensure that defecting customers got to keep their old phone number. The
    > FCC said Tuesday that it's so far received 600 consumer complaints about

    the
    > plodding pace of number portability. More than half, or about 322, were
    > targeted at AT&T Wireless. Verizon Wireless had the second-highest number

    of
    > complaints, 129.
    >
    >
    >
    >
    > The culprit for some of the AT&T Wireless problems was software the
    > subcontractor AT&T hired used to do the behind-the-scenes work involved in
    > ensuring that subscribers kept their old phone number after switching to
    > rival carriers, according to a preview of the carrier's FCC response, made
    > available Tuesday.
    >
    > The subcontractor's software was taking much longer than
    > anticipated--between 30 minutes and "many, many hours"--to process the
    > requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of

    the
    > technical problems will be in a letter the carrier will provide the FCC on
    > Wednesday.
    >
    > The software problems are now rectified, and AT&T Wireless takes less than
    > 30 minutes to respond to about 95 percent of all the telephone
    > number-porting requests its subscribers are making, Siegel said. At the
    > height of AT&T Wireless' woes, it was experiencing problems with more than
    > 60 percent of the telephone numbers it was trying to hand off to other
    > carriers.
    >
    > --
    > Visit Wireless World at http://wirelessway.blogspot.com for the latest in
    > Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    > case!!
    >
    >
    >
    >
    >






  5. #5
    Chip
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    "PDA Man" <[email protected]> wrote in message
    news:[email protected]
    > I can hardly wait to read the replies to this post. And heeerrreee we go!!
    >
    > AT&T Wireless today offered an explanation for its difficulties in porting
    > subscribers over to different carriers under the new FCC wireless number
    > portability rules. The company cited difficulties with its CRM system.

    These
    > problems pre-date the WLNP deadline last month and have prevented the
    > company from porting subscribers as quickly as its competitors. AT&T
    > Wireless also shifted some blame to NeuStar, a company that handles

    customer
    > verification for the carrier. The company added that the problem is now
    > under control and that it is now porting subscribers at the same pace as

    the
    > rest of the industry. According to the FCC, more than half of the 600

    number
    > portability complaints filed as of Monday involve AT&T Wireless, more than
    > any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain

    its
    > poor performance in regards to number portability
    > From CNET:
    >
    > AT&T Wireless to explain portability woes
    >
    > Story last modified December 9, 2003, 3:46 PM PST
    >
    > AT&T Wireless will tell federal regulators Wednesday that it's solved some
    > software problems that kept former subscribers waiting weeks to get an old
    > telephone number transferred to their new telephone service provider.
    >
    > Responding to numerous customer complaints, the Federal Communications
    > Commission asked the carrier last week to explain why it was having
    > significant difficulties meeting the recently enacted local number
    > portability rule.
    >
    > All U.S. carriers were having problems with automated systems they

    installed
    > to ensure that defecting customers got to keep their old phone number. The
    > FCC said Tuesday that it's so far received 600 consumer complaints about

    the
    > plodding pace of number portability. More than half, or about 322, were
    > targeted at AT&T Wireless. Verizon Wireless had the second-highest number

    of
    > complaints, 129.
    >
    >
    >
    >
    > The culprit for some of the AT&T Wireless problems was software the
    > subcontractor AT&T hired used to do the behind-the-scenes work involved in
    > ensuring that subscribers kept their old phone number after switching to
    > rival carriers, according to a preview of the carrier's FCC response, made
    > available Tuesday.
    >
    > The subcontractor's software was taking much longer than
    > anticipated--between 30 minutes and "many, many hours"--to process the
    > requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of

    the
    > technical problems will be in a letter the carrier will provide the FCC on
    > Wednesday.
    >
    > The software problems are now rectified, and AT&T Wireless takes less than
    > 30 minutes to respond to about 95 percent of all the telephone
    > number-porting requests its subscribers are making, Siegel said. At the
    > height of AT&T Wireless' woes, it was experiencing problems with more than
    > 60 percent of the telephone numbers it was trying to hand off to other
    > carriers.
    >
    > --
    > Visit Wireless World at http://wirelessway.blogspot.com for the latest in
    > Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    > case!!
    >

    IMHO
    attws continues to lose control over its wireless assets (that's all attws
    has!) and simply will not survive as a market brand over the "medium" term
    (somewhere between long and short - YMMV)

    wonderful potential in the suite of holdings (mccaw + rich catalog of pcs
    licenses) but nearly ripe for acquisition. simply amazing how brand equity,
    rooted in ma bell mystique that was disbanded nearly 20 years ago, still has
    legs in the consumer marketplace (milking the "trust" word).

    $40B company 4 years ago (or so). $20B company today. who is going to put it
    out of it's misery?





  6. #6
    Mike
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    Been waiting for my switch from AT&T to Nextel on 10 phones since 11/24

    --

    Mike


    -------------------------------------
    "Kevin" <[email protected]> wrote in message
    news:[email protected]
    > I agree total B.S. I have been waiting for almost 3 weeks for my ATT

    numbers
    > to port to T-Mobile.
    >
    >
    > "PDA Man" <[email protected]> wrote in message
    > news:[email protected]
    > > I can hardly wait to read the replies to this post. And heeerrreee we

    go!!
    > >
    > > AT&T Wireless today offered an explanation for its difficulties in

    porting
    > > subscribers over to different carriers under the new FCC wireless number
    > > portability rules. The company cited difficulties with its CRM system.

    > These
    > > problems pre-date the WLNP deadline last month and have prevented the
    > > company from porting subscribers as quickly as its competitors. AT&T
    > > Wireless also shifted some blame to NeuStar, a company that handles

    > customer
    > > verification for the carrier. The company added that the problem is now
    > > under control and that it is now porting subscribers at the same pace as

    > the
    > > rest of the industry. According to the FCC, more than half of the 600

    > number
    > > portability complaints filed as of Monday involve AT&T Wireless, more

    than
    > > any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain

    > its
    > > poor performance in regards to number portability
    > > From CNET:
    > >
    > > AT&T Wireless to explain portability woes
    > >
    > > Story last modified December 9, 2003, 3:46 PM PST
    > >
    > > AT&T Wireless will tell federal regulators Wednesday that it's solved

    some
    > > software problems that kept former subscribers waiting weeks to get an

    old
    > > telephone number transferred to their new telephone service provider.
    > >
    > > Responding to numerous customer complaints, the Federal Communications
    > > Commission asked the carrier last week to explain why it was having
    > > significant difficulties meeting the recently enacted local number
    > > portability rule.
    > >
    > > All U.S. carriers were having problems with automated systems they

    > installed
    > > to ensure that defecting customers got to keep their old phone number.

    The
    > > FCC said Tuesday that it's so far received 600 consumer complaints about

    > the
    > > plodding pace of number portability. More than half, or about 322, were
    > > targeted at AT&T Wireless. Verizon Wireless had the second-highest

    number
    > of
    > > complaints, 129.
    > >
    > >
    > >
    > >
    > > The culprit for some of the AT&T Wireless problems was software the
    > > subcontractor AT&T hired used to do the behind-the-scenes work involved

    in
    > > ensuring that subscribers kept their old phone number after switching to
    > > rival carriers, according to a preview of the carrier's FCC response,

    made
    > > available Tuesday.
    > >
    > > The subcontractor's software was taking much longer than
    > > anticipated--between 30 minutes and "many, many hours"--to process the
    > > requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of

    > the
    > > technical problems will be in a letter the carrier will provide the FCC

    on
    > > Wednesday.
    > >
    > > The software problems are now rectified, and AT&T Wireless takes less

    than
    > > 30 minutes to respond to about 95 percent of all the telephone
    > > number-porting requests its subscribers are making, Siegel said. At the
    > > height of AT&T Wireless' woes, it was experiencing problems with more

    than
    > > 60 percent of the telephone numbers it was trying to hand off to other
    > > carriers.
    > >
    > > --
    > > Visit Wireless World at http://wirelessway.blogspot.com for the latest

    in
    > > Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    > > case!!
    > >
    > >
    > >
    > >
    > >

    >
    >






  7. #7
    Stewart
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    In article <Az%[email protected]>,
    "Mike" <[email protected]> wrote:

    > Been waiting for my switch from AT&T to Nextel on 10 phones since 11/24
    >
    > --
    >
    > Mike


    By all means, file a complaint with the FCC.

    They're claiming the problems are solved.

    If you know different, the FCC needs to be told.



  8. #8
    XFF
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    "Chip" <[email protected]> wrote in message news:<SKadn[email protected]>...

    > IMHO
    > attws continues to lose control over its wireless assets (that's all attws
    > has!) and simply will not survive as a market brand over the "medium" term
    > (somewhere between long and short - YMMV)


    Agreed.

    > $40B company 4 years ago (or so). $20B company today. who is going to put it
    > out of it's misery?


    Cingular (hopefully).



  9. #9
    Bruce Markowitz
    Guest

    Re: NEWS: AT&T Wireless Answers FCC by Cutting Portability Delays

    And mine since the 25th, with no end is siight.
    AT&T is totally full of crap.

    On Wed, 10 Dec 2003 22:16:23 -0500, [email protected]
    wrote:

    >Ignoring his agents wishes,"PDA Man" <[email protected]> flung open the
    >hotel room door and announced to the gathering crowd:
    >
    >>I can hardly wait to read the replies to this post. And heeerrreee we go!!
    >>
    >>AT&T Wireless today offered an explanation for its difficulties in porting
    >>subscribers over to different carriers under the new FCC wireless number
    >>portability rules. The company cited difficulties with its CRM system. These
    >>problems pre-date the WLNP deadline last month and have prevented the
    >>company from porting subscribers as quickly as its competitors. AT&T
    >>Wireless also shifted some blame to NeuStar, a company that handles customer
    >>verification for the carrier. The company added that the problem is now
    >>under control and that it is now porting subscribers at the same pace as the
    >>rest of the industry. According to the FCC, more than half of the 600 number
    >>portability complaints filed as of Monday involve AT&T Wireless, more than
    >>any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain its
    >>poor performance in regards to number portability
    >>From CNET:
    >>
    >>AT&T Wireless to explain portability woes
    >>
    >>Story last modified December 9, 2003, 3:46 PM PST
    >>
    >>AT&T Wireless will tell federal regulators Wednesday that it's solved some
    >>software problems that kept former subscribers waiting weeks to get an old
    >>telephone number transferred to their new telephone service provider.
    >>
    >>Responding to numerous customer complaints, the Federal Communications
    >>Commission asked the carrier last week to explain why it was having
    >>significant difficulties meeting the recently enacted local number
    >>portability rule.
    >>
    >>All U.S. carriers were having problems with automated systems they installed
    >>to ensure that defecting customers got to keep their old phone number. The
    >>FCC said Tuesday that it's so far received 600 consumer complaints about the
    >>plodding pace of number portability. More than half, or about 322, were
    >>targeted at AT&T Wireless. Verizon Wireless had the second-highest number of
    >>complaints, 129.
    >>
    >>
    >>
    >>
    >>The culprit for some of the AT&T Wireless problems was software the
    >>subcontractor AT&T hired used to do the behind-the-scenes work involved in
    >>ensuring that subscribers kept their old phone number after switching to
    >>rival carriers, according to a preview of the carrier's FCC response, made
    >>available Tuesday.
    >>
    >>The subcontractor's software was taking much longer than
    >>anticipated--between 30 minutes and "many, many hours"--to process the
    >>requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of the
    >>technical problems will be in a letter the carrier will provide the FCC on
    >>Wednesday.
    >>
    >>The software problems are now rectified, and AT&T Wireless takes less than
    >>30 minutes to respond to about 95 percent of all the telephone
    >>number-porting requests its subscribers are making, Siegel said. At the
    >>height of AT&T Wireless' woes, it was experiencing problems with more than
    >>60 percent of the telephone numbers it was trying to hand off to other
    >>carriers.

    >
    >
    >pure and utter BS. I've had my request into them since the 24th and
    >STILL my numbers haven't been ported.
    >
    >
    >
    >
    >**********************************************************************
    >
    >People are more violently opposed to fur than leather because it's
    >safer to harass rich women than motorcycle gangs.
    >-Unknown
    >
    >
    >Remove "die spammers" to email





  10. #10
    Donald Lee
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    Funny....my was done within the same day I switched from ATT to Verizon

    Donald

    Mike wrote:
    >
    > Been waiting for my switch from AT&T to Nextel on 10 phones since 11/24
    >
    > --
    >
    > Mike
    >
    > -------------------------------------
    > "Kevin" <[email protected]> wrote in message
    > news:[email protected]
    > > I agree total B.S. I have been waiting for almost 3 weeks for my ATT

    > numbers
    > > to port to T-Mobile.
    > >
    > >
    > > "PDA Man" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I can hardly wait to read the replies to this post. And heeerrreee we

    > go!!
    > > >
    > > > AT&T Wireless today offered an explanation for its difficulties in

    > porting
    > > > subscribers over to different carriers under the new FCC wireless number
    > > > portability rules. The company cited difficulties with its CRM system.

    > > These
    > > > problems pre-date the WLNP deadline last month and have prevented the
    > > > company from porting subscribers as quickly as its competitors. AT&T
    > > > Wireless also shifted some blame to NeuStar, a company that handles

    > > customer
    > > > verification for the carrier. The company added that the problem is now
    > > > under control and that it is now porting subscribers at the same pace as

    > > the
    > > > rest of the industry. According to the FCC, more than half of the 600

    > > number
    > > > portability complaints filed as of Monday involve AT&T Wireless, more

    > than
    > > > any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain

    > > its
    > > > poor performance in regards to number portability
    > > > From CNET:
    > > >
    > > > AT&T Wireless to explain portability woes
    > > >
    > > > Story last modified December 9, 2003, 3:46 PM PST
    > > >
    > > > AT&T Wireless will tell federal regulators Wednesday that it's solved

    > some
    > > > software problems that kept former subscribers waiting weeks to get an

    > old
    > > > telephone number transferred to their new telephone service provider.
    > > >
    > > > Responding to numerous customer complaints, the Federal Communications
    > > > Commission asked the carrier last week to explain why it was having
    > > > significant difficulties meeting the recently enacted local number
    > > > portability rule.
    > > >
    > > > All U.S. carriers were having problems with automated systems they

    > > installed
    > > > to ensure that defecting customers got to keep their old phone number.

    > The
    > > > FCC said Tuesday that it's so far received 600 consumer complaints about

    > > the
    > > > plodding pace of number portability. More than half, or about 322, were
    > > > targeted at AT&T Wireless. Verizon Wireless had the second-highest

    > number
    > > of
    > > > complaints, 129.
    > > >
    > > >
    > > >
    > > >
    > > > The culprit for some of the AT&T Wireless problems was software the
    > > > subcontractor AT&T hired used to do the behind-the-scenes work involved

    > in
    > > > ensuring that subscribers kept their old phone number after switching to
    > > > rival carriers, according to a preview of the carrier's FCC response,

    > made
    > > > available Tuesday.
    > > >
    > > > The subcontractor's software was taking much longer than
    > > > anticipated--between 30 minutes and "many, many hours"--to process the
    > > > requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of

    > > the
    > > > technical problems will be in a letter the carrier will provide the FCC

    > on
    > > > Wednesday.
    > > >
    > > > The software problems are now rectified, and AT&T Wireless takes less

    > than
    > > > 30 minutes to respond to about 95 percent of all the telephone
    > > > number-porting requests its subscribers are making, Siegel said. At the
    > > > height of AT&T Wireless' woes, it was experiencing problems with more

    > than
    > > > 60 percent of the telephone numbers it was trying to hand off to other
    > > > carriers.
    > > >
    > > > --
    > > > Visit Wireless World at http://wirelessway.blogspot.com for the latest

    > in
    > > > Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    > > > case!!
    > > >
    > > >
    > > >
    > > >
    > > >

    > >
    > >




  11. #11
    Bruce Markowitz
    Guest

    Re: AT&T Wireless Answers FCC by Cutting Portability Delays

    I am still waiting from Nov 25

    On Sun, 14 Dec 2003 20:28:18 GMT, Donald Lee <[email protected]>
    wrote:

    >Funny....my was done within the same day I switched from ATT to Verizon
    >
    >Donald
    >
    >Mike wrote:
    >>
    >> Been waiting for my switch from AT&T to Nextel on 10 phones since 11/24
    >>
    >> --
    >>
    >> Mike
    >>
    >> -------------------------------------
    >> "Kevin" <[email protected]> wrote in message
    >> news:[email protected]
    >> > I agree total B.S. I have been waiting for almost 3 weeks for my ATT

    >> numbers
    >> > to port to T-Mobile.
    >> >
    >> >
    >> > "PDA Man" <[email protected]> wrote in message
    >> > news:[email protected]
    >> > > I can hardly wait to read the replies to this post. And heeerrreee we

    >> go!!
    >> > >
    >> > > AT&T Wireless today offered an explanation for its difficulties in

    >> porting
    >> > > subscribers over to different carriers under the new FCC wireless number
    >> > > portability rules. The company cited difficulties with its CRM system.
    >> > These
    >> > > problems pre-date the WLNP deadline last month and have prevented the
    >> > > company from porting subscribers as quickly as its competitors. AT&T
    >> > > Wireless also shifted some blame to NeuStar, a company that handles
    >> > customer
    >> > > verification for the carrier. The company added that the problem is now
    >> > > under control and that it is now porting subscribers at the same pace as
    >> > the
    >> > > rest of the industry. According to the FCC, more than half of the 600
    >> > number
    >> > > portability complaints filed as of Monday involve AT&T Wireless, more

    >> than
    >> > > any other U.S. carrier. Last week the FCC asked AT&T Wireless to explain
    >> > its
    >> > > poor performance in regards to number portability
    >> > > From CNET:
    >> > >
    >> > > AT&T Wireless to explain portability woes
    >> > >
    >> > > Story last modified December 9, 2003, 3:46 PM PST
    >> > >
    >> > > AT&T Wireless will tell federal regulators Wednesday that it's solved

    >> some
    >> > > software problems that kept former subscribers waiting weeks to get an

    >> old
    >> > > telephone number transferred to their new telephone service provider.
    >> > >
    >> > > Responding to numerous customer complaints, the Federal Communications
    >> > > Commission asked the carrier last week to explain why it was having
    >> > > significant difficulties meeting the recently enacted local number
    >> > > portability rule.
    >> > >
    >> > > All U.S. carriers were having problems with automated systems they
    >> > installed
    >> > > to ensure that defecting customers got to keep their old phone number.

    >> The
    >> > > FCC said Tuesday that it's so far received 600 consumer complaints about
    >> > the
    >> > > plodding pace of number portability. More than half, or about 322, were
    >> > > targeted at AT&T Wireless. Verizon Wireless had the second-highest

    >> number
    >> > of
    >> > > complaints, 129.
    >> > >
    >> > >
    >> > >
    >> > >
    >> > > The culprit for some of the AT&T Wireless problems was software the
    >> > > subcontractor AT&T hired used to do the behind-the-scenes work involved

    >> in
    >> > > ensuring that subscribers kept their old phone number after switching to
    >> > > rival carriers, according to a preview of the carrier's FCC response,

    >> made
    >> > > available Tuesday.
    >> > >
    >> > > The subcontractor's software was taking much longer than
    >> > > anticipated--between 30 minutes and "many, many hours"--to process the
    >> > > requests, AT&T Wireless spokesman Mark Siegel said. The exact nature of
    >> > the
    >> > > technical problems will be in a letter the carrier will provide the FCC

    >> on
    >> > > Wednesday.
    >> > >
    >> > > The software problems are now rectified, and AT&T Wireless takes less

    >> than
    >> > > 30 minutes to respond to about 95 percent of all the telephone
    >> > > number-porting requests its subscribers are making, Siegel said. At the
    >> > > height of AT&T Wireless' woes, it was experiencing problems with more

    >> than
    >> > > 60 percent of the telephone numbers it was trying to hand off to other
    >> > > carriers.
    >> > >
    >> > > --
    >> > > Visit Wireless World at http://wirelessway.blogspot.com for the latest

    >> in
    >> > > Wireless Technology News and Info! Free Drawing for Aluminum Palm /Clie
    >> > > case!!
    >> > >
    >> > >
    >> > >
    >> > >
    >> > >
    >> >
    >> >





  • Similar Threads