Results 1 to 15 of 34
- 02-16-2004, 03:43 PM #1MikeGuest
I want to tell you about my awful experience with SPRINT & their PCS
service. I went into the Costco store on Oahu back in November and
purchased a Sprint PCS phone. At the time their sales staff at the
store told me I had a 14 day money back guarantee, later I found out
all their sales people at any Costco (mainland included) purports this
as a sales point. Over the next couple days, I found their service to
be far from up to par. I decided to cancel within that so called 14
day time frame. I called them up and they informed me I had to cancel
at one of their stores. I went to their store 50 miles away only to
find out I could cancel with an unknown phone number Sprint does their
best to hide. A month later I received a bill from Sprint for 300
dollars. I called and their staff acted like they couldn't do
anything about it. I later called back and told them about the 14 day
deal and they said, alright you have to pay $100 for the activation
fee and the first month (used the phone for 2 days by the way, not
30). The 14 day money back deal was in fact for the phone only. A
phone the store would have returned no questions asked. Now it's
February and i get another bill from Sprint for 15 dollars for a late
fee. They said I paid the bill late. I tried explaining that during
this time i was in discussion with their Sprint Staff over prorating
this bill. Might I also add that everyone I've dealt with at Sprint
via phone service acts inept and incompetent; it takes 10 phone calls
to get a straight answer about anything. It's almost as if Sprints
goal is hire these half apes so you go crazy wasting your time and you
eventually give up. I hope Costco takes a look at this. I can't
believe Costco would have anything to do with a 3rd rate company like
Sprint.
› See More: My experience with Sprint PCS service
- 02-16-2004, 04:07 PM #2Bob SmithGuest
Re: My experience with Sprint PCS service
"Mike" <[email protected]> wrote in message
news:[email protected]...
> I want to tell you about my awful experience with SPRINT & their PCS
> service. I went into the Costco store on Oahu back in November and
> purchased a Sprint PCS phone. At the time their sales staff at the
> store told me I had a 14 day money back guarantee, later I found out
> all their sales people at any Costco (mainland included) purports this
> as a sales point. Over the next couple days, I found their service to
> be far from up to par.
SPCS is not a big player in HA. Surely you looked at the local maps before
getting the coverage. As to the 14 day return, it does only apply to the
cost of the phone. You would be responsible for the activation fee and the
first month's charges.
> I decided to cancel within that so called 14
> day time frame. I called them up and they informed me I had to cancel
> at one of their stores. I went to their store 50 miles away only to
> find out I could cancel with an unknown phone number Sprint does their
> best to hide. A month later I received a bill from Sprint for 300
> dollars. I called and their staff acted like they couldn't do
> anything about it.
They were right.
> I later called back and told them about the 14 day
> deal and they said, alright you have to pay $100 for the activation
> fee and the first month (used the phone for 2 days by the way, not
> 30). The 14 day money back deal was in fact for the phone only. A
> phone the store would have returned no questions asked. Now it's
> February and i get another bill from Sprint for 15 dollars for a late
> fee. They said I paid the bill late. I tried explaining that during
> this time i was in discussion with their Sprint Staff over prorating
> this bill. Might I also add that everyone I've dealt with at Sprint
> via phone service acts inept and incompetent; it takes 10 phone calls
> to get a straight answer about anything. It's almost as if Sprints
> goal is hire these half apes so you go crazy wasting your time and you
> eventually give up. I hope Costco takes a look at this. I can't
> believe Costco would have anything to do with a 3rd rate company like
> Sprint.
Just what did SPCS do wrong? You agreed to the activation fee and the first
month's billing when you bought the phone. I am not aware of any wireless
provider who would prorate the first month's service fee.
Bob
- 02-16-2004, 04:20 PM #3LouGuest
Re: My experience with Sprint PCS service
On 16 Feb 2004 13:43:31 -0800, [email protected] (Mike) wrote:
>I want to tell you about my awful experience with SPRINT & their PCS
>service. I went into the Costco store on Oahu back in November and
>purchased a Sprint PCS phone. At the time their sales staff at the
>store told me I had a 14 day money back guarantee, later I found out
>all their sales people at any Costco (mainland included) purports this
>as a sales point. Over the next couple days, I found their service to
>be far from up to par. I decided to cancel within that so called 14
>day time frame. I called them up and they informed me I had to cancel
>at one of their stores. I went to their store 50 miles away only to
>find out I could cancel with an unknown phone number Sprint does their
>best to hide. A month later I received a bill from Sprint for 300
>dollars. I called and their staff acted like they couldn't do
>anything about it. I later called back and told them about the 14 day
>deal and they said, alright you have to pay $100 for the activation
>fee and the first month (used the phone for 2 days by the way, not
>30). The 14 day money back deal was in fact for the phone only. A
>phone the store would have returned no questions asked. Now it's
>February and i get another bill from Sprint for 15 dollars for a late
>fee. They said I paid the bill late. I tried explaining that during
>this time i was in discussion with their Sprint Staff over prorating
>this bill. Might I also add that everyone I've dealt with at Sprint
>via phone service acts inept and incompetent; it takes 10 phone calls
>to get a straight answer about anything. It's almost as if Sprints
>goal is hire these half apes so you go crazy wasting your time and you
>eventually give up. I hope Costco takes a look at this. I can't
>believe Costco would have anything to do with a 3rd rate company like
>Sprint.
You know all those papers you sign when you signed up for service?
Next time read the fine print before you sign them, and you won't have
this problem.
- 02-16-2004, 04:28 PM #4L!MeGuest
Re: My experience with Sprint PCS service
tbh if you live in USA might as well sue them, seems u can sue for anything
over there, say it caused u undue stress n take a few days off work or drop
the phone on ya head and cause a bump
"Lou" <[email protected]> wrote in message
news:[email protected]...
> On 16 Feb 2004 13:43:31 -0800, [email protected] (Mike) wrote:
>
> >I want to tell you about my awful experience with SPRINT & their PCS
> >service. I went into the Costco store on Oahu back in November and
> >purchased a Sprint PCS phone. At the time their sales staff at the
> >store told me I had a 14 day money back guarantee, later I found out
> >all their sales people at any Costco (mainland included) purports this
> >as a sales point. Over the next couple days, I found their service to
> >be far from up to par. I decided to cancel within that so called 14
> >day time frame. I called them up and they informed me I had to cancel
> >at one of their stores. I went to their store 50 miles away only to
> >find out I could cancel with an unknown phone number Sprint does their
> >best to hide. A month later I received a bill from Sprint for 300
> >dollars. I called and their staff acted like they couldn't do
> >anything about it. I later called back and told them about the 14 day
> >deal and they said, alright you have to pay $100 for the activation
> >fee and the first month (used the phone for 2 days by the way, not
> >30). The 14 day money back deal was in fact for the phone only. A
> >phone the store would have returned no questions asked. Now it's
> >February and i get another bill from Sprint for 15 dollars for a late
> >fee. They said I paid the bill late. I tried explaining that during
> >this time i was in discussion with their Sprint Staff over prorating
> >this bill. Might I also add that everyone I've dealt with at Sprint
> >via phone service acts inept and incompetent; it takes 10 phone calls
> >to get a straight answer about anything. It's almost as if Sprints
> >goal is hire these half apes so you go crazy wasting your time and you
> >eventually give up. I hope Costco takes a look at this. I can't
> >believe Costco would have anything to do with a 3rd rate company like
> >Sprint.
>
> You know all those papers you sign when you signed up for service?
> Next time read the fine print before you sign them, and you won't have
> this problem.
- 02-16-2004, 05:08 PM #5Robert M.Guest
Re: My experience with Sprint PCS service
In article <[email protected]>,
Lou <[email protected]> wrote:
> You know all those papers you sign when you signed up for service?
> Next time read the fine print before you sign them, and you won't have
> this problem.
It is a common complaint that the free 14 day trial is hardly free.
- 02-16-2004, 05:38 PM #6Steven J SobolGuest
Re: My experience with Sprint PCS service
In alt.cellular.sprintpcs Robert M. <[email protected]> wrote:
> It is a common complaint that the free 14 day trial is hardly free.
Funny thing about that, I was told that the activation and first month
would not be refunded if I cancelled. So I could have declined service if
I so chose.
Perhaps it isn't completely free, and I can see disagreeing with the use of
the word free to describe it. However, if you're told up front what is going
to happen, I don't see how you can complain if what you are told will happen,
actually happens.
--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED
- 02-16-2004, 09:33 PM #7news.comcast.giganews.comGuest
Re: My experience with Sprint PCS service
"L!Me" <[email protected]> wrote in message
news:[email protected]...
> tbh if you live in USA might as well sue them, seems u can sue for
anything
> over there, say it caused u undue stress n take a few days off work or
drop
> the phone on ya head and cause a bump
Why do non-americans always have something negative to say about america?
Get over it, there is no utopia country, so why talk poorly about mine?
In AMERICA we are just so accustomed to getting great service, with
everything, it makes it that much worse when service is just okay or bad.
If this were a number of other different service products (or through better
companies) they would bend over backwards to help you out, refund you, etc.
even if you did discontinue service. We are so accustomed to the free trial
period being just was the words tell you, that when there are hidden charges
it really is infuriating.
Really what it comes down to is: IF SPCS had great service then they could
truely offer a free trial and a great refund policy because nobody (or very
few) would be dissatisfied and actually use it. But the fact remains that
they SUCK, and therefore, have to have these hidden charges to make up for
their losses on people who are initially dissatisfied, they most likely even
make money (but not lifelong customers). Verizon has great cust service,
they've bent over backwards for me, even crediting my accound Early
Termination Fee when I canceled one of many lines while still in my
contract, because they did not want to piss me off. Rather keep me happy
with my 4 other lines and continue doing business than piss me off over
nothing. Hope you found a phone company with better service (not just
coverage, OVERALL service).
lucaq
-----------------------
- 02-16-2004, 11:45 PM #8Al KleinGuest
Re: My experience with Sprint PCS service
On Mon, 16 Feb 2004 20:33:56 -0700, "news.comcast.giganews.com"
<[email protected]> said in alt.cellular.motorola:
>"L!Me" <[email protected]> wrote in message
>news:[email protected]...
>> tbh if you live in USA might as well sue them, seems u can sue for anything
>> over there, say it caused u undue stress n take a few days off work or drop
>> the phone on ya head and cause a bump
>Why do non-americans always have something negative to say about america?
Because most of us deserve it?
--
"Atheism is the world of reality, it is reason, it is freedom. Atheism is human
concern, and intellectual honesty to a degree that the religious mind cannot
begin to understand. And yet it is more than this. Atheism is not an old
religion, it is not a new and coming religion, in fact it is not, and never has
been, a religion at all. The definition of Atheism is magnificent in its
simplicity: Atheism is merely the bed-rock of sanity in a world of madness."
[Atheism: An Affirmative View, by Emmett F. Fields]
(random sig, produced by SigChanger)
rukbat at verizon dot net
- 02-17-2004, 01:04 AM #9MikeGuest
Re: My experience with Sprint PCS service
"Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> "Mike" <[email protected]> wrote in message
> news:[email protected]...
> > I want to tell you about my awful experience with SPRINT & their PCS
> > service. I went into the Costco store on Oahu back in November and
> > purchased a Sprint PCS phone. At the time their sales staff at the
> > store told me I had a 14 day money back guarantee, later I found out
> > all their sales people at any Costco (mainland included) purports this
> > as a sales point. Over the next couple days, I found their service to
> > be far from up to par.
>
> SPCS is not a big player in HA. Surely you looked at the local maps before
> getting the coverage. As to the 14 day return, it does only apply to the
> cost of the phone. You would be responsible for the activation fee and the
> first month's charges.
>
> > I decided to cancel within that so called 14
> > day time frame. I called them up and they informed me I had to cancel
> > at one of their stores. I went to their store 50 miles away only to
> > find out I could cancel with an unknown phone number Sprint does their
> > best to hide. A month later I received a bill from Sprint for 300
> > dollars. I called and their staff acted like they couldn't do
> > anything about it.
>
> They were right.
>
> > I later called back and told them about the 14 day
> > deal and they said, alright you have to pay $100 for the activation
> > fee and the first month (used the phone for 2 days by the way, not
> > 30). The 14 day money back deal was in fact for the phone only. A
> > phone the store would have returned no questions asked. Now it's
> > February and i get another bill from Sprint for 15 dollars for a late
> > fee. They said I paid the bill late. I tried explaining that during
> > this time i was in discussion with their Sprint Staff over prorating
> > this bill. Might I also add that everyone I've dealt with at Sprint
> > via phone service acts inept and incompetent; it takes 10 phone calls
> > to get a straight answer about anything. It's almost as if Sprints
> > goal is hire these half apes so you go crazy wasting your time and you
> > eventually give up. I hope Costco takes a look at this. I can't
> > believe Costco would have anything to do with a 3rd rate company like
> > Sprint.
>
> Just what did SPCS do wrong? You agreed to the activation fee and the first
> month's billing when you bought the phone. I am not aware of any wireless
> provider who would prorate the first month's service fee.
>
> Bob
What did Sprint Do Wrong.. You have to be joking right? Sprint first
misrepresented what the terms were "verbally" to me, obviously not in
writing. Not all of us have 4 hours to sit in Costco with our lawyers
and read the points of a contract; we sometimes take what is said to
us for granted. It doesn't make sense anyways, why would Sprint offer
me 14 days to return this phone, Costco will return anything, no
questions asked anyways. Why does Sprint use that as a selling point?
Second they deliberately acted like they knew nothing about a 14 day
money back guarantee. I had to explicitly tell their customer service
staff, I WANT MY 14 DAY RETURN GUARANTEE. It was like talking to the
borg and giving some special voice command. Even then as they showed
they would only drop the bill down to 100 dollars, the rest was in the
small print.
Third, the customer service on the phone stated I had too visit one of
their store locations to cancel the phone. In fact there is a phone
number to do this. I had to not only go to the store, but later I had
to call again to their customer service to cancel the phone because
their store wouldn't do it, ahhh. I guess they don't care if they
waste someone's day.
Fourth, the company bills me with random jumbled charges. If you use
their service for two days, it's billed like you used it for 30 days.
If you try to contest how they're billing you, they just keep putting
15 dollar late fees on your bill.
- 02-17-2004, 08:08 AM #10Bob SmithGuest
Re: My experience with Sprint PCS service
"Mike" <[email protected]> wrote in message
news:[email protected]...
<snipped>
> >
> > Just what did SPCS do wrong? You agreed to the activation fee and the
first
> > month's billing when you bought the phone. I am not aware of any
wireless
> > provider who would prorate the first month's service fee.
> >
> > Bob
>
>
> What did Sprint Do Wrong.. You have to be joking right? Sprint first
> misrepresented what the terms were "verbally" to me, obviously not in
> writing.
Oh? You didn't buy your phone at SPCS. You bought it at Costco. Did you ever
take the time to see what areas were covered by SPCS in HA, or check out
their website to review what coverage was available, or go through the
plans, and see what your responsibility would be?
> Not all of us have 4 hours to sit in Costco with our lawyers
> and read the points of a contract; we sometimes take what is said to
> us for granted. It doesn't make sense anyways, why would Sprint offer
> me 14 days to return this phone, Costco will return anything, no
> questions asked anyways. Why does Sprint use that as a selling point?
Every wireless provider offers a 14 day (or more) return policy. It's on the
equipment. You still are responsible for the activation and first month's
service fee.
> Second they deliberately acted like they knew nothing about a 14 day
> money back guarantee. I had to explicitly tell their customer service
> staff, I WANT MY 14 DAY RETURN GUARANTEE. It was like talking to the
> borg and giving some special voice command. Even then as they showed
> they would only drop the bill down to 100 dollars, the rest was in the
> small print.
Who is they? The Costco employee? SPCS customer service?
> Third, the customer service on the phone stated I had too visit one of
> their store locations to cancel the phone.
Who suggested that? Costco customer service? or SPCS?
> In fact there is a phone
> number to do this. I had to not only go to the store, but later I had
> to call again to their customer service to cancel the phone because
> their store wouldn't do it, ahhh. I guess they don't care if they
> waste someone's day.
I have no clue about this sequence of events and why someone from SPCS would
tell you to go to the store. Again, if it was a Costco employee who told you
to go to the store, then how can you blame SPCS? Even in the phone manual
that comes with the phone, it tells you who to call about service, etc.
> Fourth, the company bills me with random jumbled charges. If you use
> their service for two days, it's billed like you used it for 30 days.
> If you try to contest how they're billing you, they just keep putting
> 15 dollar late fees on your bill.
Yes, you are billed for the whole month's service. What's more, the fee is
based on minutes and within a time frame. Not saying you did this, but it's
more than possible for one to burn up a full month's worth of minutes within
a couple of days, depending on the plan you went with. That's why a full
month is charged.
Bob
- 02-17-2004, 08:22 AM #11Thomas T. VeldhouseGuest
Re: My experience with Sprint PCS service
In alt.cellular.sprintpcs Bob Smith <[email protected]> wrote:
>
> Just what did SPCS do wrong? You agreed to the activation fee and the first
> month's billing when you bought the phone. I am not aware of any wireless
> provider who would prorate the first month's service fee.
>
> Bob
>
Bob, this guy has posted this story here before. He is trolling as it
is a repeat. In any event, he does not appear to be posting from Hawii
--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
- 02-17-2004, 08:26 AM #12Thomas T. VeldhouseGuest
Re: My experience with Sprint PCS service
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
In alt.cellular.sprintpcs Steven J Sobol <[email protected]> wrote:
>
> Funny thing about that, I was told that the activation and first month
> would not be refunded if I cancelled. So I could have declined service if
> I so chose.
>
> Perhaps it isn't completely free, and I can see disagreeing with the use of
> the word free to describe it. However, if you're told up front what is going
> to happen, I don't see how you can complain if what you are told will happen,
> actually happens.
>
I have never heard the word "free" used to describe the first 14 days.
I have heard "no obligation" and "refund" on the phone.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 02-17-2004, 08:54 AM #13LouGuest
Re: My experience with Sprint PCS service
On 16 Feb 2004 13:43:31 -0800, [email protected] (Mike) wrote:
>I want to tell you about my awful experience with SPRINT & their PCS
>service. I went into the Costco store on Oahu back in November and
>purchased a Sprint PCS phone. At the time their sales staff at the
>store told me I had a 14 day money back guarantee, later I found out
>all their sales people at any Costco (mainland included) purports this
>as a sales point. Over the next couple days, I found their service to
>be far from up to par. I decided to cancel within that so called 14
>day time frame. I called them up and they informed me I had to cancel
>at one of their stores. I went to their store 50 miles away only to
>find out I could cancel with an unknown phone number Sprint does their
>best to hide. A month later I received a bill from Sprint for 300
>dollars. I called and their staff acted like they couldn't do
>anything about it. I later called back and told them about the 14 day
>deal and they said, alright you have to pay $100 for the activation
>fee and the first month (used the phone for 2 days by the way, not
>30). The 14 day money back deal was in fact for the phone only. A
>phone the store would have returned no questions asked. Now it's
>February and i get another bill from Sprint for 15 dollars for a late
>fee. They said I paid the bill late. I tried explaining that during
>this time i was in discussion with their Sprint Staff over prorating
>this bill. Might I also add that everyone I've dealt with at Sprint
>via phone service acts inept and incompetent; it takes 10 phone calls
>to get a straight answer about anything. It's almost as if Sprints
>goal is hire these half apes so you go crazy wasting your time and you
>eventually give up. I hope Costco takes a look at this. I can't
>believe Costco would have anything to do with a 3rd rate company like
>Sprint.
TROLL-O-METER:
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- 02-17-2004, 09:23 AM #14Bob SmithGuest
Re: My experience with Sprint PCS service
"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
> In alt.cellular.sprintpcs Bob Smith <[email protected]>
wrote:
> >
> > Just what did SPCS do wrong? You agreed to the activation fee and the
first
> > month's billing when you bought the phone. I am not aware of any
wireless
> > provider who would prorate the first month's service fee.
> >
> > Bob
> >
>
> Bob, this guy has posted this story here before. He is trolling as it
> is a repeat. In any event, he does not appear to be posting from Hawii
>
Absolutely correct Tom. Ole Mikey is in San Diego ... but he started this
thread, mentioning he bought a SPCS phone at a Costco in Oahu ... .
Bob
- 02-17-2004, 02:33 PM #15MikeGuest
Re: My experience with Sprint PCS service
"Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> "Thomas T. Veldhouse" <[email protected]> wrote in message
> news:[email protected]...
> > In alt.cellular.sprintpcs Bob Smith <[email protected]>
> wrote:
> > >
> > > Just what did SPCS do wrong? You agreed to the activation fee and the
> first
> > > month's billing when you bought the phone. I am not aware of any
> wireless
> > > provider who would prorate the first month's service fee.
> > >
> > > Bob
> > >
> >
> > Bob, this guy has posted this story here before. He is trolling as it
> > is a repeat. In any event, he does not appear to be posting from Hawii
> >
>
> Absolutely correct Tom. Ole Mikey is in San Diego ... but he started this
> thread, mentioning he bought a SPCS phone at a Costco in Oahu ... .
>
> Bob
O boy… you caught me I said I bought the phone on Oahu and tried
returning it in San Diego! Once again I'm faced with a Sprint
employee that doesn't use his head. Some folks have two places of
residence.
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