DKU5-cable FOUND PROBLEM

Copy of the letter I send to Bell Mobility Canada


5 Mar 04

Bell Mobility

The reason I am returning the data cable is because it is not working as
advertised. All the functions work correctly except for the transfer of
ring tones from the PC to the phone. During the transfer, an error message
is displayed "Failed to update ring tone".

At reference A, I contacted you customer service and I was told to contact
Nokia, as it should be working. At reference B, I contacted Nokia. The
customer service representative indicated that three features were disabled
on the phone at the request of carrier, Bell Mobility in this case. These
features are:

a.. Transfer of ring tones;
b.. Transfer of applications; and
c.. Transfer of games.

These disabled functions explain the error message I was getting. As the
main reason that I bought the data cable was to transfer ring tones between
my PC and the phone so I do not have to pay $1.50 per transaction if I used
your web site. Therefore, the disabled feature make the data cable useless
for me, so I am return it for full refund. By the way, these disabled
features should be advertised and your customer service agent trained to
provide the real reason so that your customer can make an inform purchase
decision.


[email protected]

---

› See More: DKU5-cable FOUND PROBLEM

This sucks! isn't there any way to 'unlock' ur phone so that the transfer would work?

Originally posted by pepito
Copy of the letter I send to Bell Mobility Canada


SNIP

The
customer service representative indicated that three features were disabled
on the phone at the request of carrier, Bell Mobility in this case. These
features are:

a.. Transfer of ring tones;
b.. Transfer of applications; and
c.. Transfer of games.

SNIP


[email protected]

Trekker56 wrote:
>> This sucks! isn't there any way to 'unlock' ur phone so that the
>> transfer would work?
>>
>> pepito wrote:
>>> *Copy of the letter I send to Bell Mobility Canada
>>>
>>>
>>> -SNIP-
>>>
>>> The
>>> customer service representative indicated that three features were
>>> disabled
>>> on the phone at the request of carrier, Bell Mobility in this case.
>>> These
>>> features are:
>>>
>>> a.. Transfer of ring tones;
>>> b.. Transfer of applications; and
>>> c.. Transfer of games.
>>>
>>> -SNIP-
>>>
>>>
>>> [email protected] *
>>
>>
>> --
>> Trekker56
>>
>> Y is the [img] code off in signature?
>> ------------------------------------------------------------------------
>> http://cellphoneforums.netView this thread:
>> http://cellphoneforums.net/t112190.html

He could've sent it to somewhere to flash unlocked (normal functioning
software) onto his phone?

I also returned my data cable to Bell after finding this out the hard
way, and sent them a nice little snot-o-gram.

However.... there appears to be a way around this - I downloaded the
trial version of MobiMB and it appeared to be able to upload
ringtones. The trial version DID lock out ringtone transfer, except
for an "example" ring tone that I was able to successfully transfer to
the phone. being that at that point i was so sick of fighting with
the phone, the price of the cable and the price of the MobiMB
software, i left it at that.

However, if anyone else wants to try it, it appears that MobiMB will
in fact transfer ring tones despite Bell Mobility's disgusting little
customer screw-over.

I wasn't aware that they had also locked out applications & games - I
was pissed off enough about the ringtones. this makes me even more
steamed. not having your system able to provide a service is one
thing - intentionally handicapping a technology in order to profit off
from it is another, and a fine example of truly disgusting corporate
greed

i'm a brand-new Bell customer (after being with Rogers AT&T for 5
years). Looks like i won't be sticking with these bastards either.



On Sat, 06 Mar 2004 01:55:32 GMT, "pepito" <[email protected]>
wrote:

>Copy of the letter I send to Bell Mobility Canada
>
>
>5 Mar 04
>
>Bell Mobility
>
>The reason I am returning the data cable is because it is not working as
>advertised. All the functions work correctly except for the transfer of
>ring tones from the PC to the phone. During the transfer, an error message
>is displayed "Failed to update ring tone".
>
>At reference A, I contacted you customer service and I was told to contact
>Nokia, as it should be working. At reference B, I contacted Nokia. The
>customer service representative indicated that three features were disabled
>on the phone at the request of carrier, Bell Mobility in this case. These
>features are:
>
> a.. Transfer of ring tones;
> b.. Transfer of applications; and
> c.. Transfer of games.
>
> These disabled functions explain the error message I was getting. As the
>main reason that I bought the data cable was to transfer ring tones between
>my PC and the phone so I do not have to pay $1.50 per transaction if I used
>your web site. Therefore, the disabled feature make the data cable useless
>for me, so I am return it for full refund. By the way, these disabled
>features should be advertised and your customer service agent trained to
>provide the real reason so that your customer can make an inform purchase
>decision.
>
>
>[email protected]
>
>
>
>