I bought a T-Mobile 6600 from Phones 4U in Bluewater a couple of weeks
ago. I found after a few days that my phone was exhibiting the same
lack of Call Divert menu that Orange users have been complaining of
recently in the news groups. I phoned T-Mobile, and the slightly more
helpful than usual CS person called me back on a landline, worked
through the menus with me, admitted that Call Divert was missing,
called Tech Support, who confirmed that it was missing on some
handsets, and advised going back to Phones 4U and asking for a
replacement, because it was a "known fault". I did so, and of course
Phones 4U had no idea what T-Mobile was going on about!

I had already worked round the problem by creating Contact entries for
Cancel Diverts and Divert to Voicemail using standard GSM codes, ##002#
and **61, 62 and 67 strings, so I was not particularly worried by the
missing menu entries.

Last weekend I got a write error while copying a picture message to the
Gallery on the MMC, and then could not delete the incoming message
either. I tried reformating the phone with the *#7370# option, and the
rogue message did disappear from the inbox. I restored my latest backup
using PC Suite, cleaned up and restored the MMC card, and everything
was fine again.

But the reset and reformat of the phone had done some other magic too,
because now my Tools->Settings menu does have a Call Divert option, and
a Call Barring option too, which does not work because I don't have a
barring code. But Call Divert is working as advertised.

Having had another rummage through the newsgroups today, I saw that an
Orange user had made the same discovery of the helpful side-effect 7370
reformatting has on the missing menu items.

Hope this is useful to somebody. Bob Jones

--
Robert S. Jones, I.T. Security Consultant | Vox +44 20 7882 5326
I.T. Services Department, Mile End Campus | Fax +44 20 8980 2001
Queen Mary, University of London, U.K. | GSM +44 79 56 383659


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