Page 1 of 2 12 LastLast
Results 1 to 15 of 30
  1. #1
    Steve
    Guest
    Xref: news.newshosting.com alt.cellular.nokia:153706 uk.telecom.mobile:259026

    While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
    the SIM cards worked in it like a dream except for my new UK Orange SIM
    card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
    Card Rejected". No amount of cleaning the SIM card contacts etc will get it
    to work. However this SIM card works fine in all other phones.

    I took the phone back to a Nokia Service Centre. They tried my Orange SIM in
    some more Nokia 6320s and it did not work in any. They told me the phone was
    fine and the SIM card was incompatible with this phone claiming some sort of
    Orange SIM service lock.

    I contacted Orange UK and they say there is no such lock and if the SIM
    works in other phones it must be fine and therefore the phone is faulty.

    So now I have a fantastic new phone that will not work. Orange say it is not
    their problem, and Nokia say it is not theirs. Oddly other UK Mobile SIMs
    work in the phone (Virgin, and even my old SIM Orange SIM is not rejected).

    Is it a problem because I bought the phone in Singapore? My understanding
    was that an unlocked phone is an unlocked phone and all SIMs should work. I
    have never had any sort of incompatibility problems like this before.

    At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
    any money because they claim there is nothing wrong with the phone. Orange
    maintain the phone must be faulty if it rejects their SIM. Stuck with an
    expensive phone that does not work.

    Any advice?

    -Steve





    See More: Nokia 6230 and Orange UK




  2. #2
    The Bach Pad
    Guest

    Re: Nokia 6230 and Orange UK

    Have you tried a new Orange sim in it??

    Cheers,

    David





  3. #3
    Alistair
    Guest

    Re: Nokia 6230 and Orange UK


    "Steve" <[email protected]> wrote in message
    news:[email protected]
    > While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
    > the SIM cards worked in it like a dream except for my new UK Orange SIM
    > card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
    > Card Rejected". No amount of cleaning the SIM card contacts etc will get

    it
    > to work. However this SIM card works fine in all other phones.
    >
    > I took the phone back to a Nokia Service Centre. They tried my Orange SIM

    in
    > some more Nokia 6320s and it did not work in any. They told me the phone

    was
    > fine and the SIM card was incompatible with this phone claiming some sort

    of
    > Orange SIM service lock.
    >
    > I contacted Orange UK and they say there is no such lock and if the SIM
    > works in other phones it must be fine and therefore the phone is faulty.
    >
    > So now I have a fantastic new phone that will not work. Orange say it is

    not
    > their problem, and Nokia say it is not theirs. Oddly other UK Mobile SIMs
    > work in the phone (Virgin, and even my old SIM Orange SIM is not

    rejected).
    >
    > Is it a problem because I bought the phone in Singapore? My understanding
    > was that an unlocked phone is an unlocked phone and all SIMs should work.

    I
    > have never had any sort of incompatibility problems like this before.
    >
    > At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
    > any money because they claim there is nothing wrong with the phone. Orange
    > maintain the phone must be faulty if it rejects their SIM. Stuck with an
    > expensive phone that does not work.
    >
    > Any advice?
    >
    > -Steve
    >
    >


    Steve,

    this is very interesting as I have EXACTLY the same problem.

    I get the sim card rejected message with my orange sim, however, when I went
    to the orange shop, the staff there took one of the sims out of their phone
    and tried it..it worked. So I ordered a new sim, which hasn't arrived yet,
    but in the meantime I have an orange pay as you go sim which works
    perfectly.

    Your story does not inspire my confidence though.






  4. #4
    Alistair
    Guest

    Re: Nokia 6230 and Orange UK


    "Steve" <[email protected]> wrote in message
    news:[email protected]
    > While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
    > the SIM cards worked in it like a dream except for my new UK Orange SIM
    > card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
    > Card Rejected". No amount of cleaning the SIM card contacts etc will get

    it
    > to work. However this SIM card works fine in all other phones.
    >
    > I took the phone back to a Nokia Service Centre. They tried my Orange SIM

    in
    > some more Nokia 6320s and it did not work in any. They told me the phone

    was
    > fine and the SIM card was incompatible with this phone claiming some sort

    of
    > Orange SIM service lock.
    >
    > I contacted Orange UK and they say there is no such lock and if the SIM
    > works in other phones it must be fine and therefore the phone is faulty.
    >
    > So now I have a fantastic new phone that will not work. Orange say it is

    not
    > their problem, and Nokia say it is not theirs. Oddly other UK Mobile SIMs
    > work in the phone (Virgin, and even my old SIM Orange SIM is not

    rejected).
    >
    > Is it a problem because I bought the phone in Singapore? My understanding
    > was that an unlocked phone is an unlocked phone and all SIMs should work.

    I
    > have never had any sort of incompatibility problems like this before.
    >
    > At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
    > any money because they claim there is nothing wrong with the phone. Orange
    > maintain the phone must be faulty if it rejects their SIM. Stuck with an
    > expensive phone that does not work.
    >
    > Any advice?
    >
    > -Steve
    >
    >


    more updates...I've been doing some digging and several conversations with
    Orange technical people...

    Orange recently released new sim cards which have enhance memory and
    features.These 64k cards appear to be what is causing the problem, I'm just
    waiting for an 'old' sim card and then I'll let you know.





  5. #5
    Steve Terry
    Guest

    Re: Nokia 6230 and Orange UK

    "Steve" <[email protected]> wrote in message
    news:[email protected]
    > While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
    > the SIM cards worked in it like a dream except for my new UK Orange SIM
    > card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
    > Card Rejected". No amount of cleaning the SIM card contacts etc will get it
    > to work. However this SIM card works fine in all other phones.
    >

    Which profile Orange Sim card is it ?
    8 and 9th digit
    e.g.
    894412 007 Profile 7
    894412 109 Profile 9 (Orga)
    894412 110 Profile 0 (10) (Orga)
    894412 209 Profile 9 (Gemplus)
    894412 210 Profile 0 (10) (Gemplus

    Steve Terry





  6. #6
    Alistair
    Guest

    Re: Nokia 6230 and Orange UK


    "Steve Terry" <[email protected]> wrote in message
    news:[email protected]
    > "Steve" <[email protected]> wrote in message
    > news:[email protected]
    > > While out in Singapore I bought a brand new Nokia 6230 SIM free phone.

    All
    > > the SIM cards worked in it like a dream except for my new UK Orange SIM
    > > card. When I put the UK Orange SIM card in the Nokia 6320 it displays

    "SIM
    > > Card Rejected". No amount of cleaning the SIM card contacts etc will get

    it
    > > to work. However this SIM card works fine in all other phones.
    > >

    > Which profile Orange Sim card is it ?
    > 8 and 9th digit
    > e.g.
    > 894412 007 Profile 7
    > 894412 109 Profile 9 (Orga)
    > 894412 110 Profile 0 (10) (Orga)
    > 894412 209 Profile 9 (Gemplus)
    > 894412 210 Profile 0 (10) (Gemplus
    >
    > Steve Terry
    >
    >


    the number on my SIM is

    894412 214 < Doesn't work "SIM Card Rejected message"

    894412 115 < Pay-as-you-go and does work

    I'd be interested to see what the OP's number is, as this might help when
    Orange technical services phone me back and hopefully I can cross reference
    when my new replacement SIM arrives






  7. #7
    Steve Terry
    Guest

    Re: Nokia 6230 and Orange UK


    "Alistair" <forget_it> wrote in message
    news:[email protected]
    >
    > "Steve Terry" <[email protected]> wrote in message
    > news:[email protected]
    > > "Steve" <[email protected]> wrote in message
    > > news:[email protected]
    > > > While out in Singapore I bought a brand new Nokia 6230 SIM free phone.

    > All
    > > > the SIM cards worked in it like a dream except for my new UK Orange SIM
    > > > card. When I put the UK Orange SIM card in the Nokia 6320 it displays

    > "SIM
    > > > Card Rejected". No amount of cleaning the SIM card contacts etc will get

    > it
    > > > to work. However this SIM card works fine in all other phones.
    > > >

    > > Which profile Orange Sim card is it ?
    > > 8 and 9th digit
    > > e.g.
    > > 894412 007 Profile 7
    > > 894412 109 Profile 9 (Orga)
    > > 894412 110 Profile 0 (10) (Orga)
    > > 894412 209 Profile 9 (Gemplus)
    > > 894412 210 Profile 0 (10) (Gemplus
    > > Steve Terry

    >
    > the number on my SIM is
    >
    > 894412 214 < Doesn't work "SIM Card Rejected message"
    >
    > 894412 115 < Pay-as-you-go and does work
    >
    > I'd be interested to see what the OP's number is, as this might help when
    > Orange technical services phone me back and hopefully I can cross reference
    > when my new replacement SIM arrives
    >

    So there's something about 14 profile (possibly made by gemplus) that 6230 don't
    like ?
    Ask OCS for a Orga 15 profile Sim

    Steve Terry





  8. #8
    a8359
    Guest

    Re: Nokia 6230 and Orange UK

    Steve Terry wrote:
    > "Steve" <[email protected]> wrote in message
    > news:[email protected]
    >
    >>While out in Singapore I bought a brand new Nokia 6230 SIM free phone. All
    >>the SIM cards worked in it like a dream except for my new UK Orange SIM
    >>card. When I put the UK Orange SIM card in the Nokia 6320 it displays "SIM
    >>Card Rejected". No amount of cleaning the SIM card contacts etc will get it
    >>to work. However this SIM card works fine in all other phones.
    >>

    >
    > Which profile Orange Sim card is it ?
    > 8 and 9th digit
    > e.g.
    > 894412 007 Profile 7
    > 894412 109 Profile 9 (Orga)
    > 894412 110 Profile 0 (10) (Orga)
    > 894412 209 Profile 9 (Gemplus)
    > 894412 210 Profile 0 (10) (Gemplus
    >
    > Steve Terry
    >
    >

    new contract sim
    8944112 114
    got it 2 weeks ago. (body of the sim medium blue with bright orange logo
    top right corner)





  9. #9
    Steve
    Guest

    Re: Nokia 6230 and Orange UK


    Thanks for all the replies, it is starting to make sense. It looks like a
    certain type of Orange SIM is incompatable with this phone.

    > Which profile Orange Sim card is it ?
    > 8 and 9th digit


    Mine is: 894412 21441

    So 14 ?

    > Orange recently released new sim cards which have enhance memory and
    > features.These 64k cards appear to be what is causing the problem, I'm

    just
    > waiting for an 'old' sim card and then I'll let you know.


    Yes it is one of these recently released SIM cards.

    Will Orange be able to issue me with a different model SIM card, or even
    re-activate my old one which is an 09 ? With 8Mbs of phone memory and 256Mb
    MMC card I hardly need 64K on the SIM.

    > Ask OCS for a Orga 15 profile Sim


    Whats this? Will the Orange staff know what I am talking about?

    > Providing your sim isn't damaged and in good health then I believe Nokia

    have not
    > catered for this version of Sim in the design of the 6230 therefore
    > watch out for a new software/firmware releases from Nokia.


    Thats a bit bad if the phone will only work with some SIM cards. Also
    according to Orange this phone is due out on their network this week. Surely
    they will have tested this with their new SIMs? Or will the UK Orange phones
    have different software. Although the Nokia service centre told me there is
    no new software available yet.

    So far both Nokia Service Centre and Orange have been woeful in the lack of
    technical knowledge displayed on this subject of SIMs and Phones. Armed with
    the responses on here will have another go. Neither phone nor SIM would
    appear to be faulty, but an incompatability problem. Which probably means
    neither will fall over themselves to fix.

    > On another note I was wondering don't you think the 6230 is dog ugly
    > especially after previous stylish 6310's, 6210's even the two tone
    > 6110's had class? I cant get used to it at all.


    While it won't win any design awards, its an inoffensive very functional
    phone. I have a silver cover whch I do not like, the black cover looks much
    better so will probably change to this. Minor grumble that the buttons
    aren't as easy to use as my 6610.

    -Steve





  10. #10
    Gav
    Guest

    Re: Nokia 6230 and Orange UK

    On Sun, 11 Apr 2004 11:33:38 +0800, "Steve" <[email protected]> wrote:


    >At the moment the Nokia 6230 is a white elephant. Nokia will not refund me
    >any money because they claim there is nothing wrong with the phone. Orange
    >maintain the phone must be faulty if it rejects their SIM. Stuck with an
    >expensive phone that does not work.


    Works fine with my oldish (7 years) UK contract Orange SIM.


    Gav




  11. #11
    Alistair
    Guest

    Re: Nokia 6230 and Orange UK


    "Gav" <[email protected]> wrote in message
    news:[email protected]
    > On Sun, 11 Apr 2004 11:33:38 +0800, "Steve" <[email protected]> wrote:
    >
    >
    > >At the moment the Nokia 6230 is a white elephant. Nokia will not refund

    me
    > >any money because they claim there is nothing wrong with the phone.

    Orange
    > >maintain the phone must be faulty if it rejects their SIM. Stuck with an
    > >expensive phone that does not work.

    >
    > Works fine with my oldish (7 years) UK contract Orange SIM.
    >
    >
    > Gav
    >


    My replacement Sim has yet to arive so I can't check out our "14" theory
    just yet.

    maybe tomorrow, bloody hope so!!!





  12. #12
    Steve
    Guest

    Re: Nokia 6230 and Orange UK

    After learning what I had on here I asked Orange for a new/different SIM and
    here is the response:

    > Dear Steve
    >
    > Thank you for your mail regarding Nokia 6230.
    >
    > I am sorry to learn you have been experiencing problems.
    >
    > At present Orange have not released their version of the Nokia
    > 6230. Orange phones have different software to that of the
    > manufacturers, due to the network services we offer. I believe
    > the problems you are experiencing are due to using a non Orange handset.
    >
    > Unfortunately we can only supply SIM cards for your registered handset.
    >
    > I trust the above information is of assistance.
    >
    > Kind regards
    >
    > Orange Customer Services


    Non-Orange Handset? Since when did I have to used an Orange handset?

    "Unfortunately we can only supply SIM cards for your registered handset. "

    What is to stop me registering my new 6230 Handset?

    Infact they never knew I had my old Nokia 6610, bought that direct, and they
    still sent me SIMs.

    Can they do this - surely making SIMs that only worked in tweaked Orange
    Nokia software is against fair competition?

    At leat Orange Tech support bother replying. Nokia don't. Looks like another
    bug ridden handset from Nokia.

    -Steve






  13. #13
    Alistair
    Guest

    Re: Nokia 6230 and Orange UK


    "Steve" <[email protected]> wrote in message
    news:[email protected]
    > After learning what I had on here I asked Orange for a new/different SIM

    and
    > here is the response:
    >
    > > Dear Steve
    > >
    > > Thank you for your mail regarding Nokia 6230.
    > >
    > > I am sorry to learn you have been experiencing problems.
    > >
    > > At present Orange have not released their version of the Nokia
    > > 6230. Orange phones have different software to that of the
    > > manufacturers, due to the network services we offer. I believe
    > > the problems you are experiencing are due to using a non Orange handset.
    > >
    > > Unfortunately we can only supply SIM cards for your registered handset.
    > >
    > > I trust the above information is of assistance.
    > >
    > > Kind regards
    > >
    > > Orange Customer Services

    >
    > Non-Orange Handset? Since when did I have to used an Orange handset?
    >
    > "Unfortunately we can only supply SIM cards for your registered handset. "
    >
    > What is to stop me registering my new 6230 Handset?
    >
    > Infact they never knew I had my old Nokia 6610, bought that direct, and

    they
    > still sent me SIMs.
    >
    > Can they do this - surely making SIMs that only worked in tweaked Orange
    > Nokia software is against fair competition?
    >
    > At leat Orange Tech support bother replying. Nokia don't. Looks like

    another
    > bug ridden handset from Nokia.
    >
    > -Steve
    >
    >
    >


    this is not good...

    Orange are reportedly releasing the 6230 in May so I might have to struggle
    until then.

    I'll be phoning them tomorrow if my SIM that I asked for 2 WEEKS
    AGO!!...hasn't arrived. and I'll see what they have to say, maybe the same
    as the response that you got, but we'll see.





  14. #14
    Dan
    Guest

    Re: Nokia 6230 and Orange UK

    Steve wrote:
    > After learning what I had on here I asked Orange for a new/different SIM and
    > here is the response:
    >>
    >>At present Orange have not released their version of the Nokia
    >>6230. Orange phones have different software to that of the
    >>manufacturers, due to the network services we offer. I believe
    >>the problems you are experiencing are due to using a non Orange handset.


    It looks like some new Nokias don't support PCN features like Line 2 and
    the Voicemail spool icon because Nokia want the phone released quickly
    and making them money (the 6600 was also delayed on Orange for the same
    reason). Most networks aren't PCN so Nokia don't want to delay the
    release just for that.

    So Orange have to wait until Nokia release a later version of the
    firmware which does support PCN features.

    But there's no mystical Orange version of the firmware. The 6230 will
    probably be released on T-Mobile (also a PCN network) at about the same
    time. Or maybe a little sooner as T-Mobile don't have a manual mangling
    department any more.



  15. #15
    Ben Pope
    Guest

    Re: Nokia 6230 and Orange UK

    Steve wrote:
    > "Unfortunately we can only supply SIM cards for your registered handset. "


    Get them to supply an Orga 15 for your registered handset then...

    Ben
    --
    A7N8X FAQ: www.ben.pope.name/a7n8x_faq.html
    Questions by email will likely be ignored, please use the newsgroups.
    I'm not just a number. To many, I'm known as a String...





  • Phones Discussed Above

    Nokia 6230 More Nokia 6230 topics Nokia Forum Reviews
  • Similar Threads




  • Page 1 of 2 12 LastLast