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  1. #1
    TheQueen
    Guest
    Today returned my 10 day old, bought off-line nokia 6230 as the keypad was
    not tactile enough and the phone was resetting at odd times. The young lady
    took out a replacement handset and proceeded to input the details into the
    computer only to tell me that she cannot do a like for like replacement as
    their promotions department say they cannot sell it off-line, even though I
    bought my phone off-line from the store 10 days earlier. She called to find
    out why this was so and assured me she would be able to rectify this. After
    her phone conversation she shook her head. They (promotions department) had
    told her if I came back after the 28days and they had more stock of the
    phone they would do the exchange at that time and that they would make a
    note of it on the computer. Being no fool, I said to her, I should be able
    to exchange it to a new handset under your 28 day rule. Buts, buts, buts
    was the reply I got. So I stated, so therefore would you prefer me to take
    a refund and you lose 300 and I buy the handset from another company. It
    seems so and so I took the refund. Now what sort of lunacy, bureaucratic
    organisation is Mr Dunstone running. Anyway, suffice to say I have sent him
    a not very congratually letter. So beware everyone. All is not as it
    seems.

    --
    The Queen





    See More: Carphone Warehouse and its Bureaucracy Nokia 6230




  2. #2
    Simon Ough
    Guest

    Re: Carphone Warehouse and its Bureaucracy Nokia 6230

    "TheQueen" <[email protected]> wrote in message
    news:[email protected]
    >So I stated, so therefore would you prefer me to take
    > a refund and you lose 300 and I buy the handset from another company. It
    > seems so and so I took the refund. Now what sort of lunacy, bureaucratic
    > organisation is Mr Dunstone running. Anyway, suffice to say I have sent

    him
    > a not very congratually letter. So beware everyone. All is not as it
    > seems.


    The amount of margin they make on an unconnected 6230 is far far far less
    than what they'd make on a contract sale (25-35 as opposed to 200), so to
    be honest, I can see why they acted like they did. There is no money to be
    made on sim-free at the mo.

    Simon





  3. #3
    TheQueen
    Guest

    Re: Carphone Warehouse and its Bureaucracy Nokia 6230



    --
    The Queen
    "Simon Ough" <[email protected]> wrote in message
    news:[email protected]
    > "TheQueen" <[email protected]> wrote in message
    > news:[email protected]
    > >So I stated, so therefore would you prefer me to take
    > > a refund and you lose 300 and I buy the handset from another company.

    It
    > > seems so and so I took the refund. Now what sort of lunacy,

    bureaucratic
    > > organisation is Mr Dunstone running. Anyway, suffice to say I have sent

    > him
    > > a not very congratually letter. So beware everyone. All is not as it
    > > seems.

    >
    > The amount of margin they make on an unconnected 6230 is far far far less
    > than what they'd make on a contract sale (25-35 as opposed to 200), so

    to
    > be honest, I can see why they acted like they did. There is no money to be
    > made on sim-free at the mo.
    >
    > Simon
    >
    >

    Then why sell me it sim-free initially only to change their minds on a
    faulty handset. I am sure 300 would be worth something to someone, rather
    than giving me a refund.





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