Results 1 to 12 of 12
  1. #1
    John Jordan
    Guest
    I have downloaded 2 games (at a cost of 6) from the Nokia.co.uk web site
    and neither of them worked.

    It seems that when you request something and agree to pay for it, all you
    get for your money is a txt message containing a URL. You are then charged
    for the games even if the URL fails to work. A faily bad system as far as I
    can see (unless you are Nokia).

    Now, this is a problem, but not nearly as much of a problem as the fact that
    it seems impossible to contact Nokia about this. They have my cash and there
    is nothing I appear to be able to do.

    I can't find any contact information within the shop itself, it looks very
    much like one way traffic - you spend cash and they hide.

    I did find a 'customer services' email addresss- which does not appear to be
    monitored - or if it is, nobody has bothered to reply to me.

    Finally, I called their customer services "hot line" which is constantly
    busy and I had to leave a message (being on hold will have cost me a fair
    bit too). So far, nobody has called me back.

    So - I am 6 down plus phone call money and have no possible come back on
    them - except the time and expense of writing to them on paper. So, I won't
    be shopping at Nokia again!!!!!!!!!!!!!

    Buyer beware....





    See More: Beware Nokia Shop




  2. #2
    FU
    Guest

    Re: Beware Nokia Shop

    So, were you unable to download at all or did you manage to download the
    game file and the games just didn't work?

    How do you know that you were really charged that 6? Usually those
    downloads use failsafe system that cancels the charge if download fails.

    Cheers
    FU




    "John Jordan" <[email protected]> wrote in message
    news:[email protected]
    > I have downloaded 2 games (at a cost of 6) from the Nokia.co.uk web site
    > and neither of them worked.
    >
    > It seems that when you request something and agree to pay for it, all you
    > get for your money is a txt message containing a URL. You are then charged
    > for the games even if the URL fails to work. A faily bad system as far as

    I
    > can see (unless you are Nokia).
    >
    > Now, this is a problem, but not nearly as much of a problem as the fact

    that
    > it seems impossible to contact Nokia about this. They have my cash and

    there
    > is nothing I appear to be able to do.
    >
    > I can't find any contact information within the shop itself, it looks very
    > much like one way traffic - you spend cash and they hide.
    >
    > I did find a 'customer services' email addresss- which does not appear to

    be
    > monitored - or if it is, nobody has bothered to reply to me.
    >
    > Finally, I called their customer services "hot line" which is constantly
    > busy and I had to leave a message (being on hold will have cost me a fair
    > bit too). So far, nobody has called me back.
    >
    > So - I am 6 down plus phone call money and have no possible come back on
    > them - except the time and expense of writing to them on paper. So, I

    won't
    > be shopping at Nokia again!!!!!!!!!!!!!
    >
    > Buyer beware....
    >
    >






  3. #3
    John Jordan
    Guest

    Re: Beware Nokia Shop


    "FU" <[email protected]> wrote in message
    news:[email protected]
    > So, were you unable to download at all or did you manage to download the
    > game file and the games just didn't work?
    >
    > How do you know that you were really charged that 6? Usually those
    > downloads use failsafe system that cancels the charge if download fails.
    >
    > Cheers
    > FU
    >

    On one, the URL connected to a browser and the file downloaded but would not
    intall (file corrupt or some such msg). Tried that a few times (more
    expense). On the other, the URL just appeared not to work.

    I got 4 text messages an hour or so after trying the downloads saying I had
    been charged 6. I don't get my mobile bill for another few weeks, but given
    I got the texts saying I have been billed, I can only assume I will be
    billed.

    Whatever the case, there is NO excuse for Nokia hiding behind a web site
    with no real contact information on it. Something I may well discuss with
    trading standards.






  4. #4
    southpawArcher
    Guest

    Re: Beware Nokia Shop

    "John Jordan" <[email protected]> wrote in
    news:[email protected]:


    >
    > Whatever the case, there is NO excuse for Nokia hiding behind a web
    > site with no real contact information on it. Something I may well
    > discuss with trading standards.
    >
    >
    >
    >


    Kind of ironic though, don't ya think?

    A company involved with communication devices and "connecting people"...

    Poetry.

    There *are* addresses on the UK website, you've just got to dig; there
    are two postal addresses for mobiles in the UK. Use the customer Web
    form and the chances are it will be passed to Club Nokia. In which case,
    you'll probably get a standard "I'm sorry you are dissatisfied with our
    services" type stuff. They seem to use stonewall templates to respond,
    as I've personally found on numerous occasions when politely reporting
    bugs with firmware. Your mileage may vary.

    As good as the 6230 is, my next phone won't be a Nokia for this reason.



    --
    sA



  5. #5
    Mojo
    Guest

    Re: Beware Nokia Shop

    On Tue, 17 Aug 2004 16:59:52 +0100, "John Jordan"
    <[email protected]> said:

    >I have downloaded 2 games (at a cost of 6) from the Nokia.co.uk web site
    >and neither of them worked.
    >
    >It seems that when you request something and agree to pay for it, all you
    >get for your money is a txt message containing a URL. You are then charged
    >for the games even if the URL fails to work. A faily bad system as far as I
    >can see (unless you are Nokia).


    Ah, you were stung too?

    Here's the reply I received (you can guess the question I asked):

    "Dear Customer,

    Thank you for contacting Nokia Software Market by Digital River.

    If you don't receive the message we are not responsible for it.

    If you have any further questions or concerns, please "reply" to this
    e-mail.

    Sincerely,
    Customer Service
    Nokia Software Market by Digital River, Inc.
    [email protected]"


    And that was that!

    They then failed to respond to any further queries about the message
    that I never received. It is almost beyond belief, in my opinion, that
    Nokia allow Digital River to rip off Nokia customers this way.

    Anyway, 6 lost (yep, me too), but a lesson learned: never, ever, do
    business with Digital River (and maybe Nokia as well) again.

    Cheers,
    --
    Mojo.



  6. #6
    Rob
    Guest

    Re: Beware Nokia Shop

    I bought a game but the URL failed to arrive at all. Emailed them. Got an
    email back with a link. Went to the link. Emailed back the requested
    information. Got an email back containing the information I'd just sent
    them sending me back to the page with the link again, which in turn asked
    for the same information. Worse still, the last email came from the address
    given on the site as the customer services address but containing a line
    saying not to reply by email to that address as it was automated and not
    monitored. What a crock.


    "John Jordan" <[email protected]> wrote in message
    news:[email protected]
    > I have downloaded 2 games (at a cost of 6) from the Nokia.co.uk web site
    > and neither of them worked.
    >
    > It seems that when you request something and agree to pay for it, all you
    > get for your money is a txt message containing a URL. You are then charged
    > for the games even if the URL fails to work. A faily bad system as far as

    I
    > can see (unless you are Nokia).
    >
    > Now, this is a problem, but not nearly as much of a problem as the fact

    that
    > it seems impossible to contact Nokia about this. They have my cash and

    there
    > is nothing I appear to be able to do.
    >
    > I can't find any contact information within the shop itself, it looks very
    > much like one way traffic - you spend cash and they hide.
    >
    > I did find a 'customer services' email addresss- which does not appear to

    be
    > monitored - or if it is, nobody has bothered to reply to me.
    >
    > Finally, I called their customer services "hot line" which is constantly
    > busy and I had to leave a message (being on hold will have cost me a fair
    > bit too). So far, nobody has called me back.
    >
    > So - I am 6 down plus phone call money and have no possible come back on
    > them - except the time and expense of writing to them on paper. So, I

    won't
    > be shopping at Nokia again!!!!!!!!!!!!!
    >
    > Buyer beware....
    >
    >






  7. #7
    John Jordan
    Guest

    Re: Beware Nokia Shop


    "Rob" <[email protected]> wrote in message
    news:[email protected]
    > I bought a game but the URL failed to arrive at all. Emailed them. Got

    an
    > email back with a link. Went to the link. Emailed back the requested
    > information. Got an email back containing the information I'd just sent
    > them sending me back to the page with the link again, which in turn asked
    > for the same information. Worse still, the last email came from the

    address
    > given on the site as the customer services address but containing a line
    > saying not to reply by email to that address as it was automated and not
    > monitored. What a crock.
    >
    >
    > "John Jordan" <[email protected]> wrote in message
    > news:[email protected]
    > > I have downloaded 2 games (at a cost of 6) from the Nokia.co.uk web

    site
    > > and neither of them worked.
    > >
    > > It seems that when you request something and agree to pay for it, all

    you
    > > get for your money is a txt message containing a URL. You are then

    charged
    > > for the games even if the URL fails to work. A faily bad system as far

    as
    > I
    > > can see (unless you are Nokia).
    > >
    > > Now, this is a problem, but not nearly as much of a problem as the fact

    > that
    > > it seems impossible to contact Nokia about this. They have my cash and

    > there
    > > is nothing I appear to be able to do.
    > >
    > > I can't find any contact information within the shop itself, it looks

    very
    > > much like one way traffic - you spend cash and they hide.
    > >
    > > I did find a 'customer services' email addresss- which does not appear

    to
    > be
    > > monitored - or if it is, nobody has bothered to reply to me.
    > >
    > > Finally, I called their customer services "hot line" which is constantly
    > > busy and I had to leave a message (being on hold will have cost me a

    fair
    > > bit too). So far, nobody has called me back.
    > >
    > > So - I am 6 down plus phone call money and have no possible come back

    on
    > > them - except the time and expense of writing to them on paper. So, I

    > won't
    > > be shopping at Nokia again!!!!!!!!!!!!!
    > >
    > > Buyer beware....
    > >
    > >



    Thanks for all that feedback , will DEFINATELY be calling trading standards
    and letting them know its not just me. Nokia should be ashamed of
    themselves, Digital River are obviously dodgy - but when I have complained
    it was to NOKIA though - so they have no excuse either.

    Will update the group with my findings from trading standards.

    >
    >






  8. #8
    John Carlyle-Clarke
    Guest

    Re: Beware Nokia Shop

    "Rob" <[email protected]> wrote in
    news:[email protected]:

    > I bought a game but the URL failed to arrive at all. Emailed
    > them. Got an email back with a link. Went to the link. Emailed
    > back the requested information. Got an email back containing the
    > information I'd just sent them sending me back to the page with
    > the link again, which in turn asked for the same information.
    > Worse still, the last email came from the address given on the
    > site as the customer services address but containing a line saying
    > not to reply by email to that address as it was automated and not
    > monitored. What a crock.


    This sort of thing is so stupid, since it's their loss in the end.
    All they are doing is creating a greater number of pissed off
    customers who will look for free downloads/cracked software instead
    of paying, or just not bother.

    The one and only time I bought a ringtone from Orange, it arrived,
    but my phone (a rather flakey 3510i that Orange provided) crashed
    and had to be reflashed, losing the tone.

    I called Orange and explained, asking them to resend, but they
    refused point blank. I cannot see how sending the tone twice to the
    same number could be a problem to them?

    Anyway, last time I ever buy a tone. Now I have a 6600, and I make
    my own or download them.

    Good luck to the OP with Trading Standards.



  9. #9
    John Jordan
    Guest

    Re: Beware Nokia Shop

    OK, get this (they just get WORSE and WORSE).

    I eventually found a number for Nokia Digital Services 08450 456789 by
    calling their main switch and pretending to need something from corporate
    sales.

    They said they acknowledge the problem and they have pulled ALL Nokia 6600
    and 7610 games from the site due to problems. There is no mention of this
    ANYWHERE on the site. Just how many people will , like me, now be feeling
    ripped off and with no possible way of contacting the vendor.

    Incidentally, the customer services numbers ALL take you to voice mail (and
    I have had 3 messages ignored) unless you are a club nokia member (if you
    are not a club nokia member you have the option of using a premium rate
    number - hurrah!).

    Anyway, the upshot of the conversation was they YES you need a refund, but
    we can't just give you one - you MUST write to us and supply us with your
    bank details. Nokia Finland apparently insist on this.

    So now I have to waste more time and money writing a letter to them.
    Wankers!


    PS. Haven't run trading standards yet but I will be doing.





  10. #10
    Rick
    Guest

    Re: Beware Nokia Shop

    I downloaded 3 ringtones from AT&T for the 6800. The first one did
    not download correctly or the 2nd or the 3rd. But all three were
    charged on my bill.
    Customer service at AT&T has turned into a joke over the years.


    ohn Carlyle-Clarke" <[email protected]> wrote in message news:<[email protected]>...
    > "Rob" <[email protected]> wrote in
    > news:[email protected]:
    >
    > > I bought a game but the URL failed to arrive at all. Emailed
    > > them. Got an email back with a link. Went to the link. Emailed
    > > back the requested information. Got an email back containing the
    > > information I'd just sent them sending me back to the page with
    > > the link again, which in turn asked for the same information.
    > > Worse still, the last email came from the address given on the
    > > site as the customer services address but containing a line saying
    > > not to reply by email to that address as it was automated and not
    > > monitored. What a crock.

    >
    > This sort of thing is so stupid, since it's their loss in the end.
    > All they are doing is creating a greater number of pissed off
    > customers who will look for free downloads/cracked software instead
    > of paying, or just not bother.
    >
    > The one and only time I bought a ringtone from Orange, it arrived,
    > but my phone (a rather flakey 3510i that Orange provided) crashed
    > and had to be reflashed, losing the tone.
    >
    > I called Orange and explained, asking them to resend, but they
    > refused point blank. I cannot see how sending the tone twice to the
    > same number could be a problem to them?
    >
    > Anyway, last time I ever buy a tone. Now I have a 6600, and I make
    > my own or download them.
    >
    > Good luck to the OP with Trading Standards.




  11. #11
    John Jordan
    Guest

    Re: Beware Nokia Shop


    "Rick" <[email protected]> wrote in message
    news:[email protected]
    > I downloaded 3 ringtones from AT&T for the 6800. The first one did
    > not download correctly or the 2nd or the 3rd. But all three were
    > charged on my bill.
    > Customer service at AT&T has turned into a joke over the years.
    >



    Tradings standards are on the case, my local office will be talking to
    Cambridge office (as its in their area). They have advised me to ask for all
    expenses back (calls/GPRS/Time). Apparently they skive out of being in
    breach of the distance selling directive as there is a postal address
    somewhere on the web site (although it takes some tracking down). TS are
    still going to follow up though - especially given the admission from Nokia
    that all games for 2 popular phones will not have worked for anyone (despite
    being charged) and most people can't find any sensible means of contacting
    Nokia.

    Time to write my letter ;-)






  12. #12
    Mojo
    Guest

    Re: Beware Nokia Shop

    On Thu, 19 Aug 2004 14:55:03 +0100, "John Jordan"
    <[email protected]> said:

    >OK, get this (they just get WORSE and WORSE).


    <snip sorry tale of a Nokia scam, erm, I mean 'Nokia shop service
    problems'>

    >Wankers!


    Indeed. I couldn't have put it better myself. Unless maybe "Thieving
    wankers" is any better.

    >PS. Haven't run trading standards yet but I will be doing.


    This fair warms the cockles of my heart, I tell you. :-)

    Being out of the country for now, there was nothing I could
    realistically do about it.

    Great to see someone is, though!

    Cheers,
    --
    Mojo.



  • Similar Threads