"Evan Platt" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 15 Nov 2004 21:01:51 GMT, "Richard Colton"
> <[email protected]> wrote:
>
>>> Where is this stated?
>>
>>Sale of Goods Act.
>
> Ok, It appears this is a UK rule:
>
> http://www.dti.gov.uk/ccp/topics1/fa...legoodsact.htm
>
>
> . If goods do not conform to contract at the time of sale, purchasers
> can request their money back "within a reasonable time". (This is not
> defined and will depend on circumstances)
>
> And:
>
> Q11. The retailer has said that a repair is "disproportionately
> costly" and insists I accept a replacement as an alternative. Must I
> accept this?
>
> Yes, and vice versa if you request a replacement and this is
> "disproportionately costly". However, remember any remedy has to be
> carried out "without significant inconvenience" and within a
> "reasonable time" for the consumer. Remember that you could also seek
> damages instead.
>
> I'm sorry, but I don't read that as you are entitled to a replacement.
> Quite the opposite.
>
>>If it's not fit for the purpose, you are entitled to a replacement or
>>refund.
>
> As long as its not disproportionately costly.
>
>>If the phone is less than six months old they're entitled to a
>>replacement,
>>repair or refund at their discretion.
>
> Not that I can see in the web site above.
> --
> To reply, remove TheObvious from my e-mail address.
>

Thank You for all the replies

Contacted India and quoted the sale of goods act. After bypassing the
numpties I finally got through to an English speaking supervisor, I quoted
the sale of goods act and was sent a brand new phone next day delivery




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