Nokia Club replacement cells

Just wanted to let the community know:

My 6230 died today and even though it's considered a business phone
by Nokia, they do not replace it straight away but require it to be
sent in. Given the implending New Year's, I am likely to wait four
weeks for it, if not longer, they said.

Club Nokia offers replacement cell phones, which in and of itself is
a good idea, and a necessary service for business customers (who buy
business phones). However, it's perfectly crap how they do it. Here
are my rants:

- I had to try 8 stores before finding one which still had any
replacements. Either that means that Nokia does not provide
enough to meet the service they proudly announce, or that there
are too many broken Nokias these days. Either way turns out as
a bad sign of Nokia.

- When I finally found a shop that claimed to still have
replacements on the phone, I had to show the shop people online
that they are supposed to offer me a replacement for the time of
the repair. "Suddenly" they remembered... maybe Nokia should get
some more clueful people, or stop making such a fuzz about the
services they offer.

- I talk on the phone between 4 and 8 hours per day and therefore
have a Bluetooth headset. Nokia is unable to offer
Bluetooth-enabled replacements.

- None of the available phones even had Infrared, nor were they
able to provide me with the sync cable. I have about 400
contacts in my phone book (and I *need* about 100 of them). The
only way to deal with the replacement is thus to enter 100
numbers by hand.

- Of the four available replacement phones, one had a broken
screen (making it almost unreadable), and two looked like they'd
been carried around the world 50 times by 50 different people.
Only one was acceptable, suffering from a broken battery case
which had therefore be kept in place with tape. This is the one
I took...

- ... only to find out that this is the same cell a friend of mine
had submitted for (non-warranty) repair about a year ago and was
told that it was impossible to repair. He thus bit his tongue
and bought a new one, telling them that he had no interest to
have a broken phone back. The phone now in my Pocket *works* and
has his initials behind the battery. So this is like 90% likely
to be his phone. And it works.

Good job Nokia. If you are unable to keep your promises properly,
could you at least please stop calling the 6230 a business phone?
The camera and MP3 player are certainly not what make it business.
And while you're at it, maybe you should read up in the dictionary
what "customer service" and "quality" mean.

A disgruntled never-will-buy-Nokia-again dude.

---

› See More: Nokia Club replacement cells

Well, I can certainly see why you are pissed off when you are given a
replacement phone that was supposedly not repairable! In other
words,they don't really provide replacement phones, only reject crap.

I took my Nokia 7250i in for repairs earlier this year when it would not
charge in the CARK-126 and I requested the Firmware be upgraded. A week
later I returned to pick it up and found they had not touched it and I
hadn't checked it until later. The next week I went back and they tried
to tell me to wait another week, I let rip and blasted them in the store
and had it returned a few hours later. It was repaired, but they had
not upgraded the firmware.

A couple of years ago I could get a 4 hour turn around, so waiting a
week is not very good. But I expect all phone companies are the same,
so I won't give up on a brand because of that.

Really though if you are using anything for business it is your
responsibility to have it backed up and a suitable redundancy available
if it fails. So really you should have a spare phone and have the data
cable to back up the data.


--
73 de Simon, VK3XEM.
http://www.aca.gov.au/pls/radcom/cli...IENT_NO=157452

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Hash: SHA1

also sprach Simon Templar <[email protected]> [2004.12.20.1458 +0100]:
> Well, I can certainly see why you are pissed off when you are
> given a replacement phone that was supposedly not repairable! In
> other words,they don't really provide replacement phones, only
> reject crap.

Yes. Or: they tout that they have business user support and then
don't.

> A couple of years ago I could get a 4 hour turn around, so waiting
> a week is not very good. But I expect all phone companies are the
> same, so I won't give up on a brand because of that.

This is wise, and I have been very pleased with the 6230 otherwise.

> Really though if you are using anything for business it is your
> responsibility to have it backed up and a suitable redundancy
> available if it fails. So really you should have a spare phone
> and have the data cable to back up the data.

I have the data backed up on my Palm. I also have a spare phone, but
I am currently not at home.

- --
martin; (greetings from the heart of the sun.)
\____ echo mailto: !#^."<*>"|tr "<*> mailto:" net@madduck

invalid/expired pgp subkeys? use subkeys.pgp.net as keyserver!
spamtraps: [email protected]
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Version: GnuPG v1.2.5 (GNU/Linux)

iD8DBQFBxvFMIgvIgzMMSnURAo4VAKDDdXoocz6jOSl/G0BZ0/TenMjX3gCg7dF0
N9YwoDB6FbkmxEDnXDDOULM=
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I dont know which part of the world you guys are from but here in AUSTRALIA
Nokia have a great service.3 days max. its done or you'll get a new
replacement one.I've been personally using Nokia phones for about 8 years
now and have had few problems in the past which all been taken care of by
Nokia and never waited more than 3 days.In two occasions i've been given a
brand new stand-by phones (3210-8250).

This is my 2 cents worth..



martin f krafft" <[email protected]> wrote in message
news:[email protected]...
> Just wanted to let the community know:
>
> My 6230 died today and even though it's considered a business phone
> by Nokia, they do not replace it straight away but require it to be
> sent in. Given the implending New Year's, I am likely to wait four
> weeks for it, if not longer, they said.
>
> Club Nokia offers replacement cell phones, which in and of itself is
> a good idea, and a necessary service for business customers (who buy
> business phones). However, it's perfectly crap how they do it. Here
> are my rants:
>
> - I had to try 8 stores before finding one which still had any
> replacements. Either that means that Nokia does not provide
> enough to meet the service they proudly announce, or that there
> are too many broken Nokias these days. Either way turns out as
> a bad sign of Nokia.
>
> - When I finally found a shop that claimed to still have
> replacements on the phone, I had to show the shop people online
> that they are supposed to offer me a replacement for the time of
> the repair. "Suddenly" they remembered... maybe Nokia should get
> some more clueful people, or stop making such a fuzz about the
> services they offer.
>
> - I talk on the phone between 4 and 8 hours per day and therefore
> have a Bluetooth headset. Nokia is unable to offer
> Bluetooth-enabled replacements.
>
> - None of the available phones even had Infrared, nor were they
> able to provide me with the sync cable. I have about 400
> contacts in my phone book (and I *need* about 100 of them). The
> only way to deal with the replacement is thus to enter 100
> numbers by hand.
>
> - Of the four available replacement phones, one had a broken
> screen (making it almost unreadable), and two looked like they'd
> been carried around the world 50 times by 50 different people.
> Only one was acceptable, suffering from a broken battery case
> which had therefore be kept in place with tape. This is the one
> I took...
>
> - ... only to find out that this is the same cell a friend of mine
> had submitted for (non-warranty) repair about a year ago and was
> told that it was impossible to repair. He thus bit his tongue
> and bought a new one, telling them that he had no interest to
> have a broken phone back. The phone now in my Pocket *works* and
> has his initials behind the battery. So this is like 90% likely
> to be his phone. And it works.
>
> Good job Nokia. If you are unable to keep your promises properly,
> could you at least please stop calling the 6230 a business phone?
> The camera and MP3 player are certainly not what make it business.
> And while you're at it, maybe you should read up in the dictionary
> what "customer service" and "quality" mean.
>
> A disgruntled never-will-buy-Nokia-again dude.

I dont know which part of the world you guys are from but here in AUSTRALIA
Nokia have a great service.3 days max. its done or you'll get a new
replacement one.I've been personally using Nokia phones for about 8 years
now and have had few problems in the past which all been taken care of by
Nokia and never waited more than 3 days.In two occasions i've been given a
brand new stand-by phones (3210-8250).

This is my 2 cents worth..



martin f krafft" <[email protected]> wrote in message
news:[email protected]...
> Just wanted to let the community know:
>
> My 6230 died today and even though it's considered a business phone
> by Nokia, they do not replace it straight away but require it to be
> sent in. Given the implending New Year's, I am likely to wait four
> weeks for it, if not longer, they said.
>
> Club Nokia offers replacement cell phones, which in and of itself is
> a good idea, and a necessary service for business customers (who buy
> business phones). However, it's perfectly crap how they do it. Here
> are my rants:
>
> - I had to try 8 stores before finding one which still had any
> replacements. Either that means that Nokia does not provide
> enough to meet the service they proudly announce, or that there
> are too many broken Nokias these days. Either way turns out as
> a bad sign of Nokia.
>
> - When I finally found a shop that claimed to still have
> replacements on the phone, I had to show the shop people online
> that they are supposed to offer me a replacement for the time of
> the repair. "Suddenly" they remembered... maybe Nokia should get
> some more clueful people, or stop making such a fuzz about the
> services they offer.
>
> - I talk on the phone between 4 and 8 hours per day and therefore
> have a Bluetooth headset. Nokia is unable to offer
> Bluetooth-enabled replacements.
>
> - None of the available phones even had Infrared, nor were they
> able to provide me with the sync cable. I have about 400
> contacts in my phone book (and I *need* about 100 of them). The
> only way to deal with the replacement is thus to enter 100
> numbers by hand.
>
> - Of the four available replacement phones, one had a broken
> screen (making it almost unreadable), and two looked like they'd
> been carried around the world 50 times by 50 different people.
> Only one was acceptable, suffering from a broken battery case
> which had therefore be kept in place with tape. This is the one
> I took...
>
> - ... only to find out that this is the same cell a friend of mine
> had submitted for (non-warranty) repair about a year ago and was
> told that it was impossible to repair. He thus bit his tongue
> and bought a new one, telling them that he had no interest to
> have a broken phone back. The phone now in my Pocket *works* and
> has his initials behind the battery. So this is like 90% likely
> to be his phone. And it works.
>
> Good job Nokia. If you are unable to keep your promises properly,
> could you at least please stop calling the 6230 a business phone?
> The camera and MP3 player are certainly not what make it business.
> And while you're at it, maybe you should read up in the dictionary
> what "customer service" and "quality" mean.
>
> A disgruntled never-will-buy-Nokia-again dude.

Aussie wrote:
> I dont know which part of the world you guys are from but here in AUSTRALIA
> Nokia have a great service.3 days max. its done or you'll get a new
> replacement one.I've been personally using Nokia phones for about 8 years
> now and have had few problems in the past which all been taken care of by
> Nokia and never waited more than 3 days.In two occasions i've been given a
> brand new stand-by phones (3210-8250).
>
> This is my 2 cents worth..
>

YOU HAVE GOT TO BE JOKING! Here in Melbourne the Nokia Care Centre in
Elizabeth St used to have a 4 hour turn around, from what I understand
it was privatised and now has a 5 working day turn around! The do NOT
supply courtesy phones either.

Why the hell can't they still provide a four hour turn around?


--
73 de Simon, VK3XEM.
http://www.aca.gov.au/pls/radcom/cli...IENT_NO=157452

On Sat, 25 Dec 2004, at 22:14:41 [GMT +1100] (22:14:41 Saturday, 25 December
2004 where I live) "Aussie" wrote:

> I dont know which part of the world you guys are from but here in AUSTRALIA
> Nokia have a great service.3 days max. its done or you'll get a new
> replacement one.I've been personally using Nokia phones for about 8 years
> now and have had few problems in the past which all been taken care of by
> Nokia and never waited more than 3 days.In two occasions i've been given a
> brand new stand-by phones (3210-8250).

Not my experience. In Parramatta they took seven days to flash a 6310i and
do a small repair job.

Where do you go?

--
You're twisted, depraved, and rotten to the core... I like that in a person!