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  1. #1
    Boerge
    Guest
    I am using PC Suite (v6.6.16) to synchronise contacts and appointments
    between Outlook (2003, SP1) and my Nokia 6230i (v 3.30). I am using
    Bluetooth to connect my laptop and phone.

    My problem is that I don?t mange to reconnect the two devices properly
    after they have been disconnected, without rebooting my laptop:
    When I start my computer in the morning it connects fine with my phone,
    and the synchronisation also completes fine, and can be repeated without
    any problem. Then, if the Bluetooth connection is broken for some reason
    (ie the phone is brought out of reach of the Bluetooth dongle, or I turn
    the Bluetooth off on my phone) I am not able to reconnect the phone and my
    PC properly. Although PC Suite reports that it has connected to my laptop
    ("Nokia 6230i connected via Bluetooth") I don?t manage to do a
    synchronisation. PC Sync reports "The mobile phone has not responded"

    Does anyone know how to solve this problem?

    I have been in contact with Nokia Careline but they are of course blaming
    the USB dongle... The case is however that even when I don?t manage to
    sync, I am able to use "My Bluetooth places" and read the content on my
    phone. My conclusion is therefore that the problem is caused by PC Suite
    and/or the phone!


    Thanks
    Boerge


    --
    Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/



    See More: Synchronisation error. Don't manage to reconnect properly with bluetooth (6230i)




  2. #2
    Agecoat
    Guest

    Re: Synchronisation error. Don't manage to reconnect properly with bluetooth (6230i)

    Howdy,

    Though I don't have a solution yet at hand, I can second your problem with
    reconnecting the device. It seems that PC Sync is using another kind of
    connection (layer) than for instance Windows XP itself. It is possible to
    browse the phone contents and not being able to synchronise at the same
    time.

    You know for sure that to have the phone in idle mode (no menu in screen)
    during sync attempts?

    I solve this problem often by disabling and reenabling the built in
    Bluetooth device in my laptop (by pressing a button) but sometimes the only
    solution is to restart the system.

    I use bluetooth WIDCOMM 1.4.2.8 on a Thinkpad A31p talking to a Nokia 6230.

    You state that "the synchronisation also completes fine, and can be repeated
    without any problem" is it works (stayed in reach of your BT-dongle). I
    don't get PC Sync to succesfully repeat synchronization without needing to
    press a button on my phone to get rid of the "status OK" screen left by the
    previous Sync session. So, it does not want to Sync every 15 minutes without
    user interference. Is this also the case with a 6230i? In my opinion this is
    a phone problem and not a transmission problem.

    You know how to determine the OS-version of the phone?

    Thx'nAdv.

    Success!


    "Boerge" <[email protected]> wrote in message
    news[email protected]
    >I am using PC Suite (v6.6.16) to synchronise contacts and appointments
    >between Outlook (2003, SP1) and my Nokia 6230i (v 3.30). I am using
    >Bluetooth to connect my laptop and phone.
    >
    > My problem is that I don?t mange to reconnect the two devices properly
    > after they have been disconnected, without rebooting my laptop:
    > When I start my computer in the morning it connects fine with my phone,
    > and the synchronisation also completes fine, and can be repeated without
    > any problem. Then, if the Bluetooth connection is broken for some reason
    > (ie the phone is brought out of reach of the Bluetooth dongle, or I turn
    > the Bluetooth off on my phone) I am not able to reconnect the phone and my
    > PC properly. Although PC Suite reports that it has connected to my laptop
    > ("Nokia 6230i connected via Bluetooth") I don?t manage to do a
    > synchronisation. PC Sync reports "The mobile phone has not responded"
    >
    > Does anyone know how to solve this problem?
    >
    > I have been in contact with Nokia Careline but they are of course blaming
    > the USB dongle... The case is however that even when I don?t manage to
    > sync, I am able to use "My Bluetooth places" and read the content on my
    > phone. My conclusion is therefore that the problem is caused by PC Suite
    > and/or the phone!
    >
    >
    > Thanks
    > Boerge
    >
    >
    > --
    > Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/






  3. #3
    Boerge
    Guest

    Re: Synchronisation error. Don't manage to reconnect properly with bluetooth (6230i)

    Thanks for your answer. I have given som answers in your reply below:

    On Thu, 11 Aug 2005 02:45:13 +0200, Agecoat <[email protected]> wrote:

    > Howdy,
    >
    > Though I don't have a solution yet at hand, I can second your problem
    > with
    > reconnecting the device. It seems that PC Sync is using another kind of
    > connection (layer) than for instance Windows XP itself. It is possible to
    > browse the phone contents and not being able to synchronise at the same
    > time.


    I forgot to tell, but I am using Windows 2000. But what you say still
    seems to be correct.

    >
    > You know for sure that to have the phone in idle mode (no menu in screen)
    > during sync attempts?


    Yes

    >
    > I solve this problem often by disabling and reenabling the built in
    > Bluetooth device in my laptop (by pressing a button)


    I have tried this, but it does not help.
    I have found that if I kill the four processes that seems to have some
    relation to PC Suite:

    c:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe (Launch
    Application)
    c:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe (Mobile phone API)
    c:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe (DataLayer
    2.0 module)
    c:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE (ServiceLayer module)

    and then restarts PC Suite, I am able to sync again. (I have not tried to
    kill them one-by-one)

    > but sometimes the only
    > solution is to restart the system.
    >
    > I use bluetooth WIDCOMM 1.4.2.8 on a Thinkpad A31p talking to a Nokia
    > 6230.


    I have WIDCOM 1.4.2.10 on a Dell Latitude C610

    >
    > You state that "the synchronisation also completes fine, and can be
    > repeated
    > without any problem" is it works (stayed in reach of your BT-dongle). I
    > don't get PC Sync to succesfully repeat synchronization without needing
    > to
    > press a button on my phone to get rid of the "status OK" screen left by
    > the
    > previous Sync session. So, it does not want to Sync every 15 minutes
    > without
    > user interference. Is this also the case with a 6230i?


    Yes, that is also how it works in my case. If I press "OK" after each sync
    I can repeat the synchronisation without promblem as long as the
    connection has not been broken.

    The problem is that even when I have pressed OK, and the phone is in idle
    mode it won't sync after beeing reconnected.

    > In my opinion this is
    > a phone problem and not a transmission problem.
    >
    > You know how to determine the OS-version of the phone?


    *#0000# gives me the OS version 3.30

    >
    > Thx'nAdv.
    >
    > Success!
    >
    >
    > "Boerge" <[email protected]> wrote in message
    > news[email protected]
    >> I am using PC Suite (v6.6.16) to synchronise contacts and appointments
    >> between Outlook (2003, SP1) and my Nokia 6230i (v 3.30). I am using
    >> Bluetooth to connect my laptop and phone.
    >>
    >> My problem is that I don?t mange to reconnect the two devices properly
    >> after they have been disconnected, without rebooting my laptop:
    >> When I start my computer in the morning it connects fine with my phone,
    >> and the synchronisation also completes fine, and can be repeated without
    >> any problem. Then, if the Bluetooth connection is broken for some reason
    >> (ie the phone is brought out of reach of the Bluetooth dongle, or I turn
    >> the Bluetooth off on my phone) I am not able to reconnect the phone and
    >> my
    >> PC properly. Although PC Suite reports that it has connected to my
    >> laptop
    >> ("Nokia 6230i connected via Bluetooth") I don?t manage to do a
    >> synchronisation. PC Sync reports "The mobile phone has not responded"
    >>
    >> Does anyone know how to solve this problem?
    >>
    >> I have been in contact with Nokia Careline but they are of course
    >> blaming
    >> the USB dongle... The case is however that even when I don?t manage to
    >> sync, I am able to use "My Bluetooth places" and read the content on my
    >> phone. My conclusion is therefore that the problem is caused by PC Suite
    >> and/or the phone!
    >>
    >>
    >> Thanks
    >> Boerge
    >>
    >>
    >> --
    >> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

    >
    >




    --
    Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/



  4. #4
    Agecoat
    Guest

    Re: Synchronisation error. Don't manage to reconnect properly with bluetooth (6230i)

    Plse C'nB'tween

    "Boerge" <[email protected]> wrote in message
    news[email protected]
    > Thanks for your answer. I have given som answers in your reply below:
    >
    > On Thu, 11 Aug 2005 02:45:13 +0200, Agecoat <[email protected]> wrote:
    >
    >> Howdy,
    >>
    >> Though I don't have a solution yet at hand, I can second your problem
    >> with
    >> reconnecting the device. It seems that PC Sync is using another kind of
    >> connection (layer) than for instance Windows XP itself. It is possible to
    >> browse the phone contents and not being able to synchronise at the same
    >> time.

    >
    > I forgot to tell, but I am using Windows 2000. But what you say still
    > seems to be correct.
    >


    I can't imagine this to be a problem in combination with Win2k only,
    although WinXP SP2 has its own Bluetooth software available, which seems to
    work well but for browsing the phones memory card, because PC Suite requires
    WIDCOMM to manage the connection.

    >>
    >> You know for sure that to have the phone in idle mode (no menu in screen)
    >> during sync attempts?

    >
    > Yes
    >
    >>
    >> I solve this problem often by disabling and reenabling the built in
    >> Bluetooth device in my laptop (by pressing a button)

    >
    > I have tried this, but it does not help.
    > I have found that if I kill the four processes that seems to have some
    > relation to PC Suite:
    >
    > c:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe (Launch
    > Application)
    > c:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe (Mobile phone API)
    > c:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe (DataLayer
    > 2.0 module)
    > c:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE (ServiceLayer module)
    >
    > and then restarts PC Suite, I am able to sync again. (I have not tried to
    > kill them one-by-one)
    >


    I have found some trouble (message on PC screen) with Datalayer.exe after
    which a could not sync anymore (even with interrupted connection). But this
    occurred only a few occasions (while having more frequent reconnect
    problems).

    >> but sometimes the only
    >> solution is to restart the system.
    >>
    >> I use bluetooth WIDCOMM 1.4.2.8 on a Thinkpad A31p talking to a Nokia
    >> 6230.

    >
    > I have WIDCOM 1.4.2.10 on a Dell Latitude C610
    >
    >>
    >> You state that "the synchronisation also completes fine, and can be
    >> repeated
    >> without any problem" is it works (stayed in reach of your BT-dongle). I
    >> don't get PC Sync to succesfully repeat synchronization without needing
    >> to
    >> press a button on my phone to get rid of the "status OK" screen left by
    >> the
    >> previous Sync session. So, it does not want to Sync every 15 minutes
    >> without
    >> user interference. Is this also the case with a 6230i?

    >
    > Yes, that is also how it works in my case. If I press "OK" after each sync
    > I can repeat the synchronisation without promblem as long as the
    > connection has not been broken.
    >


    But because you have to press a button on the phone in between syncs, the PC
    cannot repeatedly sync every 15 minutes (which is a viable setting of PC
    Sync) without user interference. So you cannot forget about the phone and
    still carry your updated agenda on you, even if the phone was able to
    reconnect upon return to your laptop. This is caused by Nokia not thinking
    about what they want to provide for their customers (or not testing what
    they actually provide).

    > The problem is that even when I have pressed OK, and the phone is in idle
    > mode it won't sync after beeing reconnected.
    >
    >> In my opinion this is
    >> a phone problem and not a transmission problem.
    >>
    >> You know how to determine the OS-version of the phone?

    >
    > *#0000# gives me the OS version 3.30
    >


    Thanx, in pressing that button sequence my phone reads V05.35 and 03-02-05
    (appearently the release date). Bear in mind that I miss the 'i' on my
    phone, so VGA camera and 128square screen. Apart from the mentioned
    differences, I don't know what that means for either OS contents or its
    release dynamics.

    I'm also using PC Suite 6.6.16 by the way.

    Since there is no automatic sync functionality anyway if the Nokia engineers
    don't wake up and start acting (testing & modifying), the only possible
    solution is to sync on IrDA with PC Sync set to sync immediately after
    reconnection and wait for sofware technology to come up with a real solution
    on the bluetooth part. That is, is you have an IrDA device on your laptop. I
    know this solution stinks, especially because they claim Bluetooth to be
    working when you purchase the phone. You should try another bluetooth dongle
    or built in solution to prove them wrong.

    At times the PC Suite en PC Sync think differently about being connected to
    a phone or not (with IrDA). Try hovering the two system tray icons using
    IrDA (creating contact and after blinding your phone). You'll see that they
    think different about the connection at times. That can never be a problem
    of the connection. It's just evidence of lousy testing before releasing. I
    am not a tester by the way.

    Succes and keep eachother posted.

    >>
    >> Thx'nAdv.
    >>
    >> Success!
    >>
    >>
    >> "Boerge" <[email protected]> wrote in message
    >> news[email protected]
    >>> I am using PC Suite (v6.6.16) to synchronise contacts and appointments
    >>> between Outlook (2003, SP1) and my Nokia 6230i (v 3.30). I am using
    >>> Bluetooth to connect my laptop and phone.
    >>>
    >>> My problem is that I don?t mange to reconnect the two devices properly
    >>> after they have been disconnected, without rebooting my laptop:
    >>> When I start my computer in the morning it connects fine with my phone,
    >>> and the synchronisation also completes fine, and can be repeated without
    >>> any problem. Then, if the Bluetooth connection is broken for some reason
    >>> (ie the phone is brought out of reach of the Bluetooth dongle, or I turn
    >>> the Bluetooth off on my phone) I am not able to reconnect the phone and
    >>> my
    >>> PC properly. Although PC Suite reports that it has connected to my
    >>> laptop
    >>> ("Nokia 6230i connected via Bluetooth") I don?t manage to do a
    >>> synchronisation. PC Sync reports "The mobile phone has not responded"
    >>>
    >>> Does anyone know how to solve this problem?
    >>>
    >>> I have been in contact with Nokia Careline but they are of course
    >>> blaming
    >>> the USB dongle... The case is however that even when I don?t manage to
    >>> sync, I am able to use "My Bluetooth places" and read the content on my
    >>> phone. My conclusion is therefore that the problem is caused by PC Suite
    >>> and/or the phone!
    >>>
    >>>
    >>> Thanks
    >>> Boerge
    >>>
    >>>
    >>> --
    >>> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

    >>
    >>

    >
    >
    >
    > --
    > Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/






  5. #5
    teurastaja
    Guest

    re:Synchronisation error. Don't manage to reconnect properly w

    Hi Jon,

    I was in Contact with Nokias Technical Support yesterday. They told me
    that they escalated this to their PC Suite team a couple of days after
    PC Suite 6.6.16 was released, and that they have been promised that
    this issue/problem is going to be fixed in next release of PC Suite.
    According to the information I got it is going to be released very
    soon, at least sometime in October.

    btw, I already told them about the problem you described as well and
    they were already aware of that as well.

    Even if the technical support doesnīt develop the programs that Nokia
    releases I must say that Nokias support here in Finland is excellent,
    and they always try to take care of our problems/or the customers
    problems.

    Since my company is selling quite heavy volumes of Nokia devices to
    civil persons and companys it is worth a lot with such good support.

    Br,

    Teurastaja (btw that means "The butcher" in english ;-))


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  6. #6
    JonDeutsch
    Guest

    re:Synchronisation error. Don't manage to reconnect properly w

    Hi Butcher

    That's great news re: PC Suite update in October and their knowledge
    of the firmware issue with the phone.

    Now I see why you have such a great relationship with Nokia -- you are
    a major reseller of their products! And, you're kinda local.

    I am a mere civilian user. Worse, an American civilian user. :wink:
    As an American, I have to pay about USD$40 for a firmware upgrade
    (which I've already had to do once already). There are no Nokia
    service centers in the entire country! We need to pay people like
    http://iunlock.com to upgrade our firmware. Stinks, but I do think
    my 6230b is a great phone for the money.

    I have a 1GB MMC card in it, storing over 200 MP3 songs for playback
    on the train, and other trips. I also love the built-in FM radio,
    that I use as a walkman when I walk to lunch at work. I also love
    the bluetooth, which I use to sync with my PC, and use for my car kit
    for safer phone usage in the car (using the Moto BLNC IHF1000 car
    kit).

    So, I applaud Nokia for product innovation, but I am frustrated with
    their post-sales support for we citizens here in the States.

    Jon


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  7. #7
    DrWizard
    Guest

    Re: Synchronisation error. Don't manage to reconnect properly with bluetooth (6230i)

    "Agecoat" <[email protected]> wrote in message
    news:[email protected]

    [snip]

    I did tried this bluetooth with my NOKIA 6230i alway self-broken connection
    or no response by Sync.
    I don't know why Bluetooth went wrong.. because I been waste of times with
    bluetooth device. (Lack).
    My previous NOKIA 3650 was no problem with Bluetooth.

    So, I gave it up. :-/

    I bought the DKU-2 Cable with USB are no problem for me. :-)


    Mike
    NOKIA 6230i (FW v3.3), MMC128
    Auckland, NZ





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