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  1. #1
    Robert Perkins
    Guest
    Nokia 6230 phones seem unreliable and Nokia's response sucks

    A warning to all... After owning a bunch of very reliable Nokia phones
    earlier, I bought a 6230. Great features, but the quality sucks. The
    first phone devloped a bad display (green pixels) & was replaced. On
    the second phone, the regular speaker buzzed and distorted speech. I
    sent it in for repair. They returned it unrepaired. I waited until it
    got even worse (used my bluetooth headset mostly).

    I sent it in, the third time I've sent in a repair in 1 year, and they
    received it on 2 March. They say in their policy that repair time
    should be 10-15 business days. I wrote them, asking them, after 4
    weeks, to either repair the phone immediately or send me a new one.
    They refused.
    Here is the mail I received, which just says, "tough luck, buddy."

    I warned them I would be posting to alt.cellular.nokia- now let them
    show up in usenet searches. Guess I'll be using my Motorola phone
    permanently now. Sheesh- what a way to lose customers.

    -------------------------------------------------------------------
    Dear Robert,

    Thank you for e-mailing the Nokia Care Contact Center.

    We understand that you want your Nokia 6230 phone repaired now, or a new
    phone sent to you.

    Robert, your Nokia 6230 phone, serial number 353372001406160, was
    received for repair on March 02, 2006 and is currently in the process of
    being repaired.

    We apologize for the delay in the repair process.

    In addition, purchasers of Nokia phones are given a limited warranty on
    the phone for one-year after purchase. This provides in part that:

    "During the limited warranty period, Nokia will repair, or replace, at
    Nokia's sole option, any defective parts, or any parts that will not
    properly operate for their intended use with new or refurbished
    replacement items if such repair or replacement is needed because of
    product malfunction or failure during normal usage."

    Please note that Nokia will be unable to send you a new Nokia phone to
    replace your Nokia 6230 phone.

    If you have any additional questions, please contact us. To ensure
    proper handling, please continue to use the current subject line.

    Thank you for choosing Nokia for your mobile needs.

    Phillip
    E-mail Specialist
    Nokia Inc.

    P.S. In an effort to continuously improve Nokia's service to you, please
    complete our short 8 question E-mail Care Survey. Please copy and paste
    the following link into the address field of your web browser
    https://digiumenterprise.com/query.a...U695WCCP6477K7

    ----------------------------
    From: [email protected]
    Sent: Tuesday, April 4, 2006 11:49:15 AM
    To:
    Subject: Repair Status RequestID: 1-13REC5

    Email....: '[email protected]'
    First....: 'robexxrt'
    Last.....: 'perkixxns'
    Zip......: '2754316'
    Model....: '6230'
    Order#...: ''
    ESN......: '353372001406160'
    Mobile#..: '919-260-xxxx'
    Provider.: 'Cingular'
    Subject..: 'Repair Status'
    OS.......: ''
    WebBrowser..: ''
    ConnectType..: ''
    NewsletterOptIn..: 'no'
    Message..: 'You received my broken phone on 2 March. Repair time
    was supposed to be 10-15 days. I want my phone back fixed now or send me
    a new one. My next step is to post my experience with having to send my
    6230 back for repair 3 times in 1 year to the internet on
    alt.wireless.nokia. Tell me when you are going to send out my phone. '

    Server...:
    'https://www.nokiausa.com/support/contact_us/email/confirmation - -
    daenusap02'


    Keywords: Broken busted won't fix repair replace Nokia 6230 6230i
    customer service unresponsive ignore ignoring poor quality repair
    nightmare sucks bites eats it stupid bureaucratic sloppy junk crap piece
    of ****




    See More: Nokia 6230 Piece of Junk




  2. #2
    Brian Watson
    Guest

    Re: Nokia 6230 Piece of Junk


    "Robert Perkins" <[email protected]> wrote in message
    news:[email protected]
    > Nokia 6230 phones seem unreliable and Nokia's response sucks
    >
    > A warning to all... After owning a bunch of very reliable Nokia phones
    > earlier, I bought a 6230. Great features, but the quality sucks.


    I'm very happy with mine. You do seem to have got a wrong 'un.

    I don't know how you've looked after yours, but mine's been treated pretty
    roughly and I still haven't scratched the camera lens, though the fascia
    looks like it has seen some action!
    --
    Brian





  3. #3
    Vlad Andreyev
    Guest

    Re: Nokia 6230 Piece of Junk

    I've had mine for almost two years now and I'm also very happy with it. I
    think it's one of the best phones Nokia ever came up with.

    --

    \/ L /\ D


    "Brian Watson" <[email protected]> wrote in message
    news:[email protected]

    "Robert Perkins" <[email protected]> wrote in message
    news:[email protected]
    > Nokia 6230 phones seem unreliable and Nokia's response sucks
    >
    > A warning to all... After owning a bunch of very reliable Nokia phones
    > earlier, I bought a 6230. Great features, but the quality sucks.


    I'm very happy with mine. You do seem to have got a wrong 'un.

    I don't know how you've looked after yours, but mine's been treated pretty
    roughly and I still haven't scratched the camera lens, though the fascia
    looks like it has seen some action!
    --
    Brian






  4. #4
    Mike H
    Guest

    Re: Nokia 6230 Piece of Junk


    "Robert Perkins" <> wrote in message ...
    > Nokia 6230 phones seem unreliable and Nokia's response sucks


    Mine's 15 months old now and the only problem ever had with it was that it
    needed a firmware update to stop the bluetooth going to sleep.

    Mike.





  5. #5
    Me
    Guest

    Re: Nokia 6230 Piece of Junk

    "Mike H" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Robert Perkins" <> wrote in message ...
    >> Nokia 6230 phones seem unreliable and Nokia's response sucks

    >
    > Mine's 15 months old now and the only problem ever had with it was that it
    > needed a firmware update to stop the bluetooth going to sleep.
    >
    > Mike.
    >

    Me too happy with my 6230 and 6230i, but I think many share the view of the
    OP on customer care service. Unfortunately competition does not seem to
    enhance this area, my experience is that this is a similar problem for other
    brands too (changing the phone brand from/to Nokia may not make a difference
    here). Some service points are (positive) exceptions and should be made
    better known.





  6. #6
    RobertPerkins
    Guest

    Re: Nokia 6230 Piece of Junk

    They have had my phone for 6 weeks now & the repair status shows simply
    "repair in progress." Buyer Beware- if your Nokia phone breaks under
    warranty you will be waiting for a long time.




  7. #7
    Brian Watson
    Guest

    Re: Nokia 6230 Piece of Junk


    "RobertPerkins" <[email protected]> wrote in message
    news:[email protected]
    > They have had my phone for 6 weeks now & the repair status shows simply
    > "repair in progress." Buyer Beware- if your Nokia phone breaks under
    > warranty you will be waiting for a long time.


    Is that a local service centre? If so, where?

    --
    Brian





  8. #8
    RobertPerkins
    Guest

    Re: Nokia 6230 Piece of Junk

    The saga goes on.
    My case was elevated to their Executive Resolution Team, probably
    because I told them I was posting my experience on Usenet.

    Well, they still can't get it right, two months after I sent in my
    phone.

    After nagging them, they relented on their statement, "we won't send
    you a new phone", and they sent me a replacement phone, alright.

    It is locked to some network besides Cingular.
    Nokia twice told me to get the code from Cingular.
    I called Cingular, knowing it would be fruitless, only to have them
    tell me that they wouldn't give me the unlock code for a phone from
    different provider.
    Which they wouldn't.

    Back to Nokia. After 30 minutes on hold, a nice guy named Rick from
    Nokia told me to call back tomorrow and ask f or the Executive
    Response Team. You know, the same clueless people who can't
    understand that they sent me a phone locked to another network that
    I can't use with cingular.

    Here is the message I received after i first informed them that the
    phone they sent me won't work with Cingular.
    ----------------------------------------------------------------------------------------
    Dear Robert,

    Thank you for your response.

    We appreciate your interest in obtaining the restriction code and a
    replacement graphite back cover for your replacement Nokia 6230 phone.

    Nokia does not have access to restriction codes to unlock any Nokia
    phones. Please contact your service provider Cingular Wireless at
    toll-free 1-800-331-0500 for further information regarding this issue.

    Robert, as a one-time customer courtesy we have replaced your Nokia
    6230 back cover. Please allow five to seven (5-7)business days to
    receive the replacement back cover.

    If you have any additional questions, please contact us. To ensure
    proper handling, please continue to use the current subject line.

    Thank you for choosing Nokia for your mobile needs.

    Mike
    Executive Resolution Team
    Nokia Inc.




  9. #9
    Simon Templar
    Guest

    Re: Nokia 6230 Piece of Junk

    RobertPerkins wrote:
    > The saga goes on.
    > My case was elevated to their Executive Resolution Team, probably
    > because I told them I was posting my experience on Usenet.
    >
    > Well, they still can't get it right, two months after I sent in my
    > phone.
    >
    > After nagging them, they relented on their statement, "we won't send
    > you a new phone", and they sent me a replacement phone, alright.
    >
    > It is locked to some network besides Cingular.
    > Nokia twice told me to get the code from Cingular.
    > I called Cingular, knowing it would be fruitless, only to have them
    > tell me that they wouldn't give me the unlock code for a phone from
    > different provider.
    > Which they wouldn't.
    >
    > Back to Nokia. After 30 minutes on hold, a nice guy named Rick from
    > Nokia told me to call back tomorrow and ask f or the Executive
    > Response Team. You know, the same clueless people who can't
    > understand that they sent me a phone locked to another network that
    > I can't use with cingular.


    Sounds to me they have palmed off another customers return to you rather
    than a new phone.


    --
    The views I present are that of my own and NOT of any organisation I may
    belong to.
    http://web.acma.gov.au/pls/radcom/cl...IENT_NO=157452

    73 de Simon, VK3XEM.



  10. #10
    Brian Watson
    Guest

    Re: Nokia 6230 Piece of Junk


    "Simon Templar" <[email protected]> wrote in message
    news:[email protected]
    > RobertPerkins wrote:
    >> The saga goes on.
    >> My case was elevated to their Executive Resolution Team, probably
    >> because I told them I was posting my experience on Usenet.
    >>
    >> Well, they still can't get it right, two months after I sent in my
    >> phone.
    >>
    >> After nagging them, they relented on their statement, "we won't send
    >> you a new phone", and they sent me a replacement phone, alright.
    >>
    >> It is locked to some network besides Cingular.


    > Sounds to me they have palmed off another customers return to you rather
    > than a new phone.


    Yes, and if the original query was started within a year of supply it is
    within guarantee and, as such, covered by the Sale Of Goods Act if you are
    in the UK. Are you?

    Locked to another network, it is "not fit for the purpose" and Nokia are
    wholly responsible.

    If you paid for it for Nokia, demand a full refund.

    If Cingular supplied it, get on to them and tell them what's happened and
    that you want a different phone from a different manufacturer and don't
    accept "no" for an answer.
    --
    Brian





  11. #11
    RobertPerkins
    Guest

    Re: Nokia 6230 Piece of Junk

    Thanks for your replies. I am in the USA. I got the phone from
    LetsTalk.com, which provided the phone and acted as an agent for
    Cingular when I got the phone as part of a two year contract extension.


    In the USA, the company that sells you the phone doesn't have to
    replace it under warranty. It defaults to the original manufacturer's
    warranty, which is for one year.

    I haven't yet pursued filing a complaint with the US Better Business
    Bureau, but if this goes on any longer, I will.

    Actually, thinking about it, they promised me a $250 refund if they
    couldn't satisfy my needs by Wednesday two weeks ago. And, this phone
    they sent me to satisfy my need for a phone (gasp) doesn't work, so
    maybe I can just get the cash and buy someone else's brand of phone.




  12. #12
    RobertPerkins
    Guest

    Re: Nokia 6230 Piece of Junk

    Here is the mail from 28 April where they are incapable of
    comprehending that they have sent me a phone that requires an unlock
    code to work on the Cingular network. Also, here is my reply to them.

    Hello Nokia,

    > Nokia wrote:
    > Robert, the phone restricted message you are receiving usually indicates that
    > you are attempting to use a locked phone on a different wireless network.


    Right, so why did you send me a locked phone?!! This phone should be
    brand new, unlocked, and never have been used on any other network.

    > Nokia does not have access to restriction codes or the ability to unlock phones. You
    > may contact Cingular Wireless at 1-800-331-0500 for more information on your Nokia
    > 6230b phone as far as restriction code and unlock code.


    They (Cingular) didn't provide me with the phone!

    I should be able to put in any working SIM card and be able to access
    the network. Any phone you send to me should be unlocked or at least
    work on the Cingular network..

    > If you are using a Cingular Wireless Subscriber Identity Module (SIM) card and getting
    > this message, there may be something wrong with your sim card.


    I have used the same SIM card with my other 6230B and a Motorola V180.
    It works on the Cingular network.

    > If not, please call Nokia Careline at 1-888-665-4228 and ask to speak to one of our
    > Executive Resolution Team Representatives about the phone replacement you
    > received.


    Great, more time of mine spent trying to get this stupid phone to work.

    > If you have any additional questions, please contact us. To ensure proper handling,
    > please continue to use the current subject line.
    > Thank you for choosing Nokia for your mobile needs.





  13. #13
    RobertPerkins
    Guest

    Re: Nokia 6230 Piece of Junk

    By searching the Internet, I found out what the problem was. The 3G
    SIM card used by Cingular causes the 6230B to come up in a locked
    state. Using the MNC/MCC of Cingular/Pac Bell and the IMEI I was able
    to unlock the phone- NokiaFREE.org is great. DCT4 calculators are
    readily available.

    What I found amazing is that Nokia maintains over and over that they
    can't unlock their own phones. The line was that, "once we put the
    firmware for a network provider on the phone, only they can generate
    the code." This is just a lie.




  14. #14
    BT News
    Guest

    Re: Nokia 6230 Piece of Junk

    RobertPerkins wrote:
    > What I found amazing is that Nokia maintains over and over that they
    > can't unlock their own phones. The line was that, "once we put the
    > firmware for a network provider on the phone, only they can generate
    > the code." This is just a lie.


    what they should have said is that "only they are allowed to generate
    the code."



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