Results 1 to 9 of 9
  1. #1
    Seneca
    Guest
    I noticed where many with the 3650 have problems with the phone shutting
    down unexpectedly and/or the "call forward" icon is missing from the tools
    folder.

    After almost two months of working with T-Mobile and receiving exchange
    phones that had the same problem, I finally contacted Nokia technical
    support directly. They informed me that it was a known issue and would be
    fixed without charge under my warranty. I shipped the phone to the repair
    center in Melbourne, Fl. and got the phone back within 5 days.

    All is well. My phone hasn't shut down yet and for the first time I have my
    icon for managing my call forwarding. My advice is to contact Nokia's toll
    free number (888.665.4228) directly to schedule your repair.

    The big surprise was that my firmware had been upgraded from V2.54 to 3.16
    (20-05-2003; NHL-8) ! ! I contacted Nokia to ask what other fixes,
    enhancements, etc. were included in this build and no one would give any
    details?? I remembered that I had noticed some mention in several threads
    within German newsgroups that problems with the 3650 and some bluetooth USB
    adaptors/dongles seemed to be corrected after their recent upgrade by Nokia
    from V 2.54 to 3.16.

    Now, bear with me for just one minute....

    Personally, over the last 7 to 8 weeks, I tried 4 Bluetooth headsets
    determined to find one that worked "WELL" with my 3650. They were the
    HDW-2, HBH-60, Jabra BT200 (with the upgrade supporting the "handsfree
    profile") and the HBH-35.

    1. The HDW-2. Although reception was pretty good, it still sounded "tinny"
    and both myself and the other party experienced annoying echoes. The killer
    was when both the ear loops broke in the first 5 days.
    2. The HBH-60. Note that I tried two of these in hopes the first one was
    simply defective. It just could not maintain a stable pairing with the
    3650. The connection dropped regularly during a call and when I answered a
    call with the headset, it took on average 20 to 30 seconds to re-establish
    the connection. Too long to catch before the 3650 transferred tthe call to
    voice mail. Also, voice command was useless since the headset's audio
    quality was average. In a noisy enviroment, I had to use the handset.
    3. The Jabra BT200. This seemed to have the best hopes at first. It was
    comfortable and it paired immediately, but it also required too much time to
    re-establish the connection in time to answer a call. Also, it doesn't
    support voice command for the 3650.
    4. Lastly, the HBH-35. This was my last try due to the glowing reviews
    from Europe and Mauricio's (geekzone.co.nz) favorable review with his 3650.
    You can see the review on his website. Well, it was worth the wait and the
    frustration. The HBH-35 works perfectly with the 3650. Connection is
    stable. It DOES disconnect after a period of inactivity to conserve battery
    power; however to answer a call, you simply press the multi-function button,
    hear a couple of beeps and the connection is re-established in about 3 to 5
    seconds. Perfect!! It's my understanding that's how it should work since
    the "handsfree profile" is unique in its transmission of every click between
    the two devices. The 5 hour talk/ 5 day standby time on the battery easily
    gets me through the day (and I use the headset all the time, since reception
    is better than the phone's handset!!) And, the HBH-35 supports voice
    command with the 3650 without a hitch. After recording the tags through the
    headset, command recognition is consitent on the first try, even in noisy
    environments. Lastly, streaming audio from the RealOne app. transfers to
    the headset perfectly.

    My frustration is that the HBH-35 was tested after the 3.16 upgrade, and I'm
    not so sure that it didn't contribute to the HBH-35's success. It will be
    interesting to watch the feedback as more of the 3650's are upgraded in the
    US. As for me, I'm happy with the results.

    If anyone has heard of any details on the 3.16 build, I'm sure many be
    interested to hear further.





    See More: ** 3650 FIRMWARE UPGRADE ! ! **




  2. #2
    plewis00_uk
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **


    You know, I'm surprised anything other than the HDW-2 worked at all as
    various places made it clear (that they were unhappy check out
    http://mobile.burn.com ) that Nokia had a special access Bluetooth
    profile which only allowed its own peripherals to be used with
    Bluetooth on that phone (i.e. it didn't support the headset profile)?
    Perhaps this later firmware has fixed it?

    Also there was a great site I had found but lost it's link as I forgot
    to bookmark it (grrr...) which listed all the known firmwares for all
    Nokias and the fixes found in each of them. If I find it again, I will
    post it here.


    --
    plewis00_uk
    ------------------------------------------------------------------------
    Posted via MIDIBuddy - Professional MIDI Files and Music Community
    http://midibuddy.net
    View this thread: http://board.midibuddy.net/t63835.html




  3. #3
    Seneca
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    Actually, there are two Bluetooth headset profiles for wireless phones, the
    headset and the handsfree. It's true the 3650 uses the handsfree profile
    only, but many of the SE's also use only the handsfree (for example the
    P800) to take advantage of functionality unique to the profile. Each of the
    headsets that I tested supported both of these profiles as most new headset
    released.

    I'm very familiar with mobile.burn and they're a good source of information
    no mobile technology. I looked at the site's present articles. Are you
    referring to the review of the Hit, Inc. dongle and the reviewer's remark on
    that not all devices support both profiles?? Have a read again. Also, look
    at the review of the Plantronics 300, this may help you understand what the
    profiles are about. Note that the handsfree profile brings unique
    functionality not offered in the headset profile such as call reject,
    redial, mute, transfer of voice between the handset and the headset, etc.

    I've found one of the best sites on mobile products, bluetooth and other
    technologies to be the following:

    http://www.geekzone.co.nz/default.asp?

    Good luck! It can be very confusing. Wait till you tackle the other
    profiles of Bluetooth!



    "plewis00_uk" <[email protected]> wrote in message
    news[email protected]
    >
    > You know, I'm surprised anything other than the HDW-2 worked at all as
    > various places made it clear (that they were unhappy check out
    > http://mobile.burn.com ) that Nokia had a special access Bluetooth
    > profile which only allowed its own peripherals to be used with
    > Bluetooth on that phone (i.e. it didn't support the headset profile)?
    > Perhaps this later firmware has fixed it?
    >
    > Also there was a great site I had found but lost it's link as I forgot
    > to bookmark it (grrr...) which listed all the known firmwares for all
    > Nokias and the fixes found in each of them. If I find it again, I will
    > post it here.
    >
    >
    > --
    > plewis00_uk
    > ------------------------------------------------------------------------
    > Posted via MIDIBuddy - Professional MIDI Files and Music Community
    > http://midibuddy.net
    > View this thread: http://board.midibuddy.net/t63835.html
    >






  4. #4
    Jimbo
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    In article <[email protected]>, Seneca
    <[email protected]> wrote:

    > Actually, there are two Bluetooth headset profiles for wireless phones, the
    > headset and the handsfree. It's true the 3650 uses the handsfree profile
    > only, but many of the SE's also use only the handsfree (for example the
    > P800) to take advantage of functionality unique to the profile.


    From what I've read, the Handsfree profile is a newer standard, and
    likely to be adopted more widely in newer devices, which is why the
    Jabra didn't initially support it.

    > Also, look at the review of the Plantronics 300


    That's the Plantronics M3000, a very nice looking headset (feature
    wise) and one I'm waiting to get when they finally ship them.



  5. #5
    Sebby
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    plewis00_uk wrote:

    <snip>

    > Also there was a great site I had found but lost it's link as I forgot
    > to bookmark it (grrr...) which listed all the known firmwares for all
    > Nokias and the fixes found in each of them. If I find it again, I will
    > post it here.


    http://www.mwiacek.com/english/gsm/f...ct4_3.htm#3650

    :-)





  6. #6
    gail
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    Here is a list of features upgraded from v2.5 to v3.16:
    http://www.kkcell.com/3650.html

    Seneca... please write me... i have questions about your firmware upgrade process.

    thanks!
    Gail




    "Seneca" <[email protected]> wrote in message news:<[email protected]>...
    > I noticed where many with the 3650 have problems with the phone shutting
    > down unexpectedly and/or the "call forward" icon is missing from the tools
    > folder.
    >
    > After almost two months of working with T-Mobile and receiving exchange
    > phones that had the same problem, I finally contacted Nokia technical
    > support directly. They informed me that it was a known issue and would be
    > fixed without charge under my warranty. I shipped the phone to the repair
    > center in Melbourne, Fl. and got the phone back within 5 days.
    >
    > All is well. My phone hasn't shut down yet and for the first time I have my
    > icon for managing my call forwarding. My advice is to contact Nokia's toll
    > free number (888.665.4228) directly to schedule your repair.
    >
    > The big surprise was that my firmware had been upgraded from V2.54 to 3.16
    > (20-05-2003; NHL-8) ! ! I contacted Nokia to ask what other fixes,
    > enhancements, etc. were included in this build and no one would give any
    > details?? I remembered that I had noticed some mention in several threads
    > within German newsgroups that problems with the 3650 and some bluetooth USB
    > adaptors/dongles seemed to be corrected after their recent upgrade by Nokia
    > from V 2.54 to 3.16.
    >
    > Now, bear with me for just one minute....
    >
    > Personally, over the last 7 to 8 weeks, I tried 4 Bluetooth headsets
    > determined to find one that worked "WELL" with my 3650. They were the
    > HDW-2, HBH-60, Jabra BT200 (with the upgrade supporting the "handsfree
    > profile") and the HBH-35.
    >
    > 1. The HDW-2. Although reception was pretty good, it still sounded "tinny"
    > and both myself and the other party experienced annoying echoes. The killer
    > was when both the ear loops broke in the first 5 days.
    > 2. The HBH-60. Note that I tried two of these in hopes the first one was
    > simply defective. It just could not maintain a stable pairing with the
    > 3650. The connection dropped regularly during a call and when I answered a
    > call with the headset, it took on average 20 to 30 seconds to re-establish
    > the connection. Too long to catch before the 3650 transferred tthe call to
    > voice mail. Also, voice command was useless since the headset's audio
    > quality was average. In a noisy enviroment, I had to use the handset.
    > 3. The Jabra BT200. This seemed to have the best hopes at first. It was
    > comfortable and it paired immediately, but it also required too much time to
    > re-establish the connection in time to answer a call. Also, it doesn't
    > support voice command for the 3650.
    > 4. Lastly, the HBH-35. This was my last try due to the glowing reviews
    > from Europe and Mauricio's (geekzone.co.nz) favorable review with his 3650.
    > You can see the review on his website. Well, it was worth the wait and the
    > frustration. The HBH-35 works perfectly with the 3650. Connection is
    > stable. It DOES disconnect after a period of inactivity to conserve battery
    > power; however to answer a call, you simply press the multi-function button,
    > hear a couple of beeps and the connection is re-established in about 3 to 5
    > seconds. Perfect!! It's my understanding that's how it should work since
    > the "handsfree profile" is unique in its transmission of every click between
    > the two devices. The 5 hour talk/ 5 day standby time on the battery easily
    > gets me through the day (and I use the headset all the time, since reception
    > is better than the phone's handset!!) And, the HBH-35 supports voice
    > command with the 3650 without a hitch. After recording the tags through the
    > headset, command recognition is consitent on the first try, even in noisy
    > environments. Lastly, streaming audio from the RealOne app. transfers to
    > the headset perfectly.
    >
    > My frustration is that the HBH-35 was tested after the 3.16 upgrade, and I'm
    > not so sure that it didn't contribute to the HBH-35's success. It will be
    > interesting to watch the feedback as more of the 3650's are upgraded in the
    > US. As for me, I'm happy with the results.
    >
    > If anyone has heard of any details on the 3.16 build, I'm sure many be
    > interested to hear further.




  7. #7
    Seneca
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    Gail,

    Good job on getting the upgrade notes.

    It seems to confirm what I've seen on other newsgroups that this upgrade did
    correct some Bluetooth connectivity problems. Connection with my other
    Bluetooth devices (headsets, usb adapters, etc.) which were a nightmare to
    get working (forget about ever maintaining a stable connection), now all
    work as expected with only the "normal"
    idiosyncrasies of the technology!

    What can I help you with on the upgrade process? I don't know what I can
    add because it was very straight forward:

    1. T-Mobile couldn't repair through sending exchange phones.
    2. I took the next step and contacted Nokia Technical Support at
    888-665-4228 and explained my problem. They informed me the fix would
    require shipping to their center in Melbourne, Florida and instructed me to
    include my details and a copy of my plan contract or sales receipt to verify
    warranty and ownership. They said the phone would be returned in 5 days
    after receipt.
    3. I called T-Mobile back to let them know what I found out and that I
    needed a loaner phone (3650) due to the large number of contacts, calendar,
    to do's etc. held on the MMC.
    4. They were very helpful and went out of their way to provide me with one.
    5. They told me to ship the phone by Fedex and fax the receipts for
    reimbursement.
    6. The credit appeared promptly on my account.

    All in all it was pretty painless process. I was very pleased with their
    customer support.

    Are you having problems with Nokia or your provider (who?) for the firmware
    flash? I have seen on a couple of messages that Nokia will not flash the
    phones unless you're experiencing specific bugs. Obviously, the phone
    crashing and "call forward" option missing must fit in the warranty
    category.


    "gail" <[email protected]> wrote in message
    news:[email protected]
    > Here is a list of features upgraded from v2.5 to v3.16:
    > http://www.kkcell.com/3650.html
    >
    > Seneca... please write me... i have questions about your firmware upgrade

    process.
    >
    > thanks!
    > Gail
    >
    >
    >
    >
    > "Seneca" <[email protected]> wrote in message

    news:<[email protected]>...
    > > I noticed where many with the 3650 have problems with the phone shutting
    > > down unexpectedly and/or the "call forward" icon is missing from the

    tools
    > > folder.
    > >
    > > After almost two months of working with T-Mobile and receiving exchange
    > > phones that had the same problem, I finally contacted Nokia technical
    > > support directly. They informed me that it was a known issue and would

    be
    > > fixed without charge under my warranty. I shipped the phone to the

    repair
    > > center in Melbourne, Fl. and got the phone back within 5 days.
    > >
    > > All is well. My phone hasn't shut down yet and for the first time I

    have my
    > > icon for managing my call forwarding. My advice is to contact Nokia's

    toll
    > > free number (888.665.4228) directly to schedule your repair.
    > >
    > > The big surprise was that my firmware had been upgraded from V2.54 to

    3.16
    > > (20-05-2003; NHL-8) ! ! I contacted Nokia to ask what other fixes,
    > > enhancements, etc. were included in this build and no one would give any
    > > details?? I remembered that I had noticed some mention in several

    threads
    > > within German newsgroups that problems with the 3650 and some bluetooth

    USB
    > > adaptors/dongles seemed to be corrected after their recent upgrade by

    Nokia
    > > from V 2.54 to 3.16.
    > >
    > > Now, bear with me for just one minute....
    > >
    > > Personally, over the last 7 to 8 weeks, I tried 4 Bluetooth headsets
    > > determined to find one that worked "WELL" with my 3650. They were the
    > > HDW-2, HBH-60, Jabra BT200 (with the upgrade supporting the "handsfree
    > > profile") and the HBH-35.
    > >
    > > 1. The HDW-2. Although reception was pretty good, it still sounded

    "tinny"
    > > and both myself and the other party experienced annoying echoes. The

    killer
    > > was when both the ear loops broke in the first 5 days.
    > > 2. The HBH-60. Note that I tried two of these in hopes the first one

    was
    > > simply defective. It just could not maintain a stable pairing with the
    > > 3650. The connection dropped regularly during a call and when I

    answered a
    > > call with the headset, it took on average 20 to 30 seconds to

    re-establish
    > > the connection. Too long to catch before the 3650 transferred tthe call

    to
    > > voice mail. Also, voice command was useless since the headset's audio
    > > quality was average. In a noisy enviroment, I had to use the handset.
    > > 3. The Jabra BT200. This seemed to have the best hopes at first. It

    was
    > > comfortable and it paired immediately, but it also required too much

    time to
    > > re-establish the connection in time to answer a call. Also, it doesn't
    > > support voice command for the 3650.
    > > 4. Lastly, the HBH-35. This was my last try due to the glowing reviews
    > > from Europe and Mauricio's (geekzone.co.nz) favorable review with his

    3650.
    > > You can see the review on his website. Well, it was worth the wait and

    the
    > > frustration. The HBH-35 works perfectly with the 3650. Connection is
    > > stable. It DOES disconnect after a period of inactivity to conserve

    battery
    > > power; however to answer a call, you simply press the multi-function

    button,
    > > hear a couple of beeps and the connection is re-established in about 3

    to 5
    > > seconds. Perfect!! It's my understanding that's how it should work

    since
    > > the "handsfree profile" is unique in its transmission of every click

    between
    > > the two devices. The 5 hour talk/ 5 day standby time on the battery

    easily
    > > gets me through the day (and I use the headset all the time, since

    reception
    > > is better than the phone's handset!!) And, the HBH-35 supports voice
    > > command with the 3650 without a hitch. After recording the tags through

    the
    > > headset, command recognition is consitent on the first try, even in

    noisy
    > > environments. Lastly, streaming audio from the RealOne app. transfers

    to
    > > the headset perfectly.
    > >
    > > My frustration is that the HBH-35 was tested after the 3.16 upgrade, and

    I'm
    > > not so sure that it didn't contribute to the HBH-35's success. It will

    be
    > > interesting to watch the feedback as more of the 3650's are upgraded in

    the
    > > US. As for me, I'm happy with the results.
    > >
    > > If anyone has heard of any details on the 3.16 build, I'm sure many be
    > > interested to hear further.






  8. #8
    gail
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    T-mobile is my provider... and when i called up... they really don't
    want to address the problem. They said they'll send me out a
    replacement phone. when i receive it.. can I just use it as a loaner
    phone?

    Because when i called up a different time and asked if I should just
    send the phone to Nokia for a firmware upgrade... all they said was
    "go ahead". I asked if I could get reimbursed for the shipping costs
    and they said "NO" nevermind offering a loaner phone.

    I have found their customer service very unfriendly and would like to
    know how you received such a great response out of them, and I would
    like to demand the same since I'm a "valued customer" as well.

    I think you must have had the best experience. Let me know if you
    have any problems with v3.16.

    all the best,
    Gail

    "Seneca" <[email protected]> wrote in message news:<[email protected]>...
    > Gail,
    >
    > Good job on getting the upgrade notes.
    >
    > It seems to confirm what I've seen on other newsgroups that this upgrade did
    > correct some Bluetooth connectivity problems. Connection with my other
    > Bluetooth devices (headsets, usb adapters, etc.) which were a nightmare to
    > get working (forget about ever maintaining a stable connection), now all
    > work as expected with only the "normal"
    > idiosyncrasies of the technology!
    >
    > What can I help you with on the upgrade process? I don't know what I can
    > add because it was very straight forward:
    >
    > 1. T-Mobile couldn't repair through sending exchange phones.
    > 2. I took the next step and contacted Nokia Technical Support at
    > 888-665-4228 and explained my problem. They informed me the fix would
    > require shipping to their center in Melbourne, Florida and instructed me to
    > include my details and a copy of my plan contract or sales receipt to verify
    > warranty and ownership. They said the phone would be returned in 5 days
    > after receipt.
    > 3. I called T-Mobile back to let them know what I found out and that I
    > needed a loaner phone (3650) due to the large number of contacts, calendar,
    > to do's etc. held on the MMC.
    > 4. They were very helpful and went out of their way to provide me with one.
    > 5. They told me to ship the phone by Fedex and fax the receipts for
    > reimbursement.
    > 6. The credit appeared promptly on my account.
    >
    > All in all it was pretty painless process. I was very pleased with their
    > customer support.
    >
    > Are you having problems with Nokia or your provider (who?) for the firmware
    > flash? I have seen on a couple of messages that Nokia will not flash the
    > phones unless you're experiencing specific bugs. Obviously, the phone
    > crashing and "call forward" option missing must fit in the warranty
    > category.
    >




  9. #9
    Seneca
    Guest

    Re: ** 3650 FIRMWARE UPGRADE ! ! **

    Sorry to hear the response from T-Mobile. I didn't have any issues with my
    repair or its shipping.

    As for v 3.16, everything is working perfect. No other problems.


    "gail" <[email protected]> wrote in message
    news:[email protected]
    > T-mobile is my provider... and when i called up... they really don't
    > want to address the problem. They said they'll send me out a
    > replacement phone. when i receive it.. can I just use it as a loaner
    > phone?
    >
    > Because when i called up a different time and asked if I should just
    > send the phone to Nokia for a firmware upgrade... all they said was
    > "go ahead". I asked if I could get reimbursed for the shipping costs
    > and they said "NO" nevermind offering a loaner phone.
    >
    > I have found their customer service very unfriendly and would like to
    > know how you received such a great response out of them, and I would
    > like to demand the same since I'm a "valued customer" as well.
    >
    > I think you must have had the best experience. Let me know if you
    > have any problems with v3.16.
    >
    > all the best,
    > Gail
    >
    > "Seneca" <[email protected]> wrote in message

    news:<[email protected]>...
    > > Gail,
    > >
    > > Good job on getting the upgrade notes.
    > >
    > > It seems to confirm what I've seen on other newsgroups that this upgrade

    did
    > > correct some Bluetooth connectivity problems. Connection with my other
    > > Bluetooth devices (headsets, usb adapters, etc.) which were a nightmare

    to
    > > get working (forget about ever maintaining a stable connection), now all
    > > work as expected with only the "normal"
    > > idiosyncrasies of the technology!
    > >
    > > What can I help you with on the upgrade process? I don't know what I

    can
    > > add because it was very straight forward:
    > >
    > > 1. T-Mobile couldn't repair through sending exchange phones.
    > > 2. I took the next step and contacted Nokia Technical Support at
    > > 888-665-4228 and explained my problem. They informed me the fix would
    > > require shipping to their center in Melbourne, Florida and instructed me

    to
    > > include my details and a copy of my plan contract or sales receipt to

    verify
    > > warranty and ownership. They said the phone would be returned in 5 days
    > > after receipt.
    > > 3. I called T-Mobile back to let them know what I found out and that I
    > > needed a loaner phone (3650) due to the large number of contacts,

    calendar,
    > > to do's etc. held on the MMC.
    > > 4. They were very helpful and went out of their way to provide me with

    one.
    > > 5. They told me to ship the phone by Fedex and fax the receipts for
    > > reimbursement.
    > > 6. The credit appeared promptly on my account.
    > >
    > > All in all it was pretty painless process. I was very pleased with

    their
    > > customer support.
    > >
    > > Are you having problems with Nokia or your provider (who?) for the

    firmware
    > > flash? I have seen on a couple of messages that Nokia will not flash

    the
    > > phones unless you're experiencing specific bugs. Obviously, the phone
    > > crashing and "call forward" option missing must fit in the warranty
    > > category.
    > >






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