** 3650 FIRMWARE UPGRADE ! ! **

I noticed where many with the 3650 have problems with the phone shutting
down unexpectedly and/or the "call forward" icon is missing from the tools
folder.

After almost two months of working with T-Mobile and receiving exchange
phones that had the same problem, I finally contacted Nokia technical
support directly. They informed me that it was a known issue and would be
fixed without charge under my warranty. I shipped the phone to the repair
center in Melbourne, Fl. and got the phone back within 5 days.

All is well. My phone hasn't shut down yet and for the first time I have my
icon for managing my call forwarding. My advice is to contact Nokia's toll
free number (888.665.4228) directly to schedule your repair.

The big surprise was that my firmware had been upgraded from V2.54 to 3.16
(20-05-2003; NHL-8) ! ! I contacted Nokia to ask what other fixes,
enhancements, etc. were included in this build and no one would give any
details?? I remembered that I had noticed some mention in several threads
within German newsgroups that problems with the 3650 and some bluetooth USB
adaptors/dongles seemed to be corrected after their recent upgrade by Nokia
from V 2.54 to 3.16.

Now, bear with me for just one minute....

Personally, over the last 7 to 8 weeks, I tried 4 Bluetooth headsets
determined to find one that worked "WELL" with my 3650. They were the
HDW-2, HBH-60, Jabra BT200 (with the upgrade supporting the "handsfree
profile") and the HBH-35.

1. The HDW-2. Although reception was pretty good, it still sounded "tinny"
and both myself and the other party experienced annoying echoes. The killer
was when both the ear loops broke in the first 5 days.
2. The HBH-60. Note that I tried two of these in hopes the first one was
simply defective. It just could not maintain a stable pairing with the
3650. The connection dropped regularly during a call and when I answered a
call with the headset, it took on average 20 to 30 seconds to re-establish
the connection. Too long to catch before the 3650 transferred tthe call to
voice mail. Also, voice command was useless since the headset's audio
quality was average. In a noisy enviroment, I had to use the handset.
3. The Jabra BT200. This seemed to have the best hopes at first. It was
comfortable and it paired immediately, but it also required too much time to
re-establish the connection in time to answer a call. Also, it doesn't
support voice command for the 3650.
4. Lastly, the HBH-35. This was my last try due to the glowing reviews
from Europe and Mauricio's (geekzone.co.nz) favorable review with his 3650.
You can see the review on his website. Well, it was worth the wait and the
frustration. The HBH-35 works perfectly with the 3650. Connection is
stable. It DOES disconnect after a period of inactivity to conserve battery
power; however to answer a call, you simply press the multi-function button,
hear a couple of beeps and the connection is re-established in about 3 to 5
seconds. Perfect!! It's my understanding that's how it should work since
the "handsfree profile" is unique in its transmission of every click between
the two devices. The 5 hour talk/ 5 day standby time on the battery easily
gets me through the day (and I use the headset all the time, since reception
is better than the phone's handset!!) And, the HBH-35 supports voice
command with the 3650 without a hitch. After recording the tags through the
headset, command recognition is consitent on the first try, even in noisy
environments. Lastly, streaming audio from the RealOne app. transfers to
the headset perfectly.

My frustration is that the HBH-35 was tested after the 3.16 upgrade, and I'm
not so sure that it didn't contribute to the HBH-35's success. It will be
interesting to watch the feedback as more of the 3650's are upgraded in the
US. As for me, I'm happy with the results.

If anyone has heard of any details on the 3.16 build, I'm sure many be
interested to hear further.

---

› See More: ** 3650 FIRMWARE UPGRADE ! ! **

You know, I'm surprised anything other than the HDW-2 worked at all as
various places made it clear (that they were unhappy check out
http://mobile.burn.com ) that Nokia had a special access Bluetooth
profile which only allowed its own peripherals to be used with
Bluetooth on that phone (i.e. it didn't support the headset profile)?
Perhaps this later firmware has fixed it?

Also there was a great site I had found but lost it's link as I forgot
to bookmark it (grrr...) which listed all the known firmwares for all
Nokias and the fixes found in each of them. If I find it again, I will
post it here.


--
plewis00_uk
------------------------------------------------------------------------
Posted via MIDIBuddy - Professional MIDI Files and Music Community
http://midibuddy.net
View this thread: http://board.midibuddy.net/t63835.html

Actually, there are two Bluetooth headset profiles for wireless phones, the
headset and the handsfree. It's true the 3650 uses the handsfree profile
only, but many of the SE's also use only the handsfree (for example the
P800) to take advantage of functionality unique to the profile. Each of the
headsets that I tested supported both of these profiles as most new headset
released.

I'm very familiar with mobile.burn and they're a good source of information
no mobile technology. I looked at the site's present articles. Are you
referring to the review of the Hit, Inc. dongle and the reviewer's remark on
that not all devices support both profiles?? Have a read again. Also, look
at the review of the Plantronics 300, this may help you understand what the
profiles are about. Note that the handsfree profile brings unique
functionality not offered in the headset profile such as call reject,
redial, mute, transfer of voice between the handset and the headset, etc.

I've found one of the best sites on mobile products, bluetooth and other
technologies to be the following:

http://www.geekzone.co.nz/default.asp?

Good luck! It can be very confusing. Wait till you tackle the other
profiles of Bluetooth!



"plewis00_uk" <[email protected]> wrote in message
news[email protected]...
>
> You know, I'm surprised anything other than the HDW-2 worked at all as
> various places made it clear (that they were unhappy check out
> http://mobile.burn.com ) that Nokia had a special access Bluetooth
> profile which only allowed its own peripherals to be used with
> Bluetooth on that phone (i.e. it didn't support the headset profile)?
> Perhaps this later firmware has fixed it?
>
> Also there was a great site I had found but lost it's link as I forgot
> to bookmark it (grrr...) which listed all the known firmwares for all
> Nokias and the fixes found in each of them. If I find it again, I will
> post it here.
>
>
> --
> plewis00_uk
> ------------------------------------------------------------------------
> Posted via MIDIBuddy - Professional MIDI Files and Music Community
> http://midibuddy.net
> View this thread: http://board.midibuddy.net/t63835.html
>

In article <[email protected]>, Seneca
<[email protected]> wrote:

> Actually, there are two Bluetooth headset profiles for wireless phones, the
> headset and the handsfree. It's true the 3650 uses the handsfree profile
> only, but many of the SE's also use only the handsfree (for example the
> P800) to take advantage of functionality unique to the profile.

From what I've read, the Handsfree profile is a newer standard, and
likely to be adopted more widely in newer devices, which is why the
Jabra didn't initially support it.

> Also, look at the review of the Plantronics 300

That's the Plantronics M3000, a very nice looking headset (feature
wise) and one I'm waiting to get when they finally ship them.

plewis00_uk wrote:

<snip>

> Also there was a great site I had found but lost it's link as I forgot
> to bookmark it (grrr...) which listed all the known firmwares for all
> Nokias and the fixes found in each of them. If I find it again, I will
> post it here.

http://www.mwiacek.com/english/gsm/f...ct4_3.htm#3650

:-)

Here is a list of features upgraded from v2.5 to v3.16:
http://www.kkcell.com/3650.html

Seneca... please write me... i have questions about your firmware upgrade process.

thanks!
Gail




"Seneca" <[email protected]> wrote in message news:<[email protected]>...
> I noticed where many with the 3650 have problems with the phone shutting
> down unexpectedly and/or the "call forward" icon is missing from the tools
> folder.
>
> After almost two months of working with T-Mobile and receiving exchange
> phones that had the same problem, I finally contacted Nokia technical
> support directly. They informed me that it was a known issue and would be
> fixed without charge under my warranty. I shipped the phone to the repair
> center in Melbourne, Fl. and got the phone back within 5 days.
>
> All is well. My phone hasn't shut down yet and for the first time I have my
> icon for managing my call forwarding. My advice is to contact Nokia's toll
> free number (888.665.4228) directly to schedule your repair.
>
> The big surprise was that my firmware had been upgraded from V2.54 to 3.16
> (20-05-2003; NHL-8) ! ! I contacted Nokia to ask what other fixes,
> enhancements, etc. were included in this build and no one would give any
> details?? I remembered that I had noticed some mention in several threads
> within German newsgroups that problems with the 3650 and some bluetooth USB
> adaptors/dongles seemed to be corrected after their recent upgrade by Nokia
> from V 2.54 to 3.16.
>
> Now, bear with me for just one minute....
>
> Personally, over the last 7 to 8 weeks, I tried 4 Bluetooth headsets
> determined to find one that worked "WELL" with my 3650. They were the
> HDW-2, HBH-60, Jabra BT200 (with the upgrade supporting the "handsfree
> profile") and the HBH-35.
>
> 1. The HDW-2. Although reception was pretty good, it still sounded "tinny"
> and both myself and the other party experienced annoying echoes. The killer
> was when both the ear loops broke in the first 5 days.
> 2. The HBH-60. Note that I tried two of these in hopes the first one was
> simply defective. It just could not maintain a stable pairing with the
> 3650. The connection dropped regularly during a call and when I answered a
> call with the headset, it took on average 20 to 30 seconds to re-establish
> the connection. Too long to catch before the 3650 transferred tthe call to
> voice mail. Also, voice command was useless since the headset's audio
> quality was average. In a noisy enviroment, I had to use the handset.
> 3. The Jabra BT200. This seemed to have the best hopes at first. It was
> comfortable and it paired immediately, but it also required too much time to
> re-establish the connection in time to answer a call. Also, it doesn't
> support voice command for the 3650.
> 4. Lastly, the HBH-35. This was my last try due to the glowing reviews
> from Europe and Mauricio's (geekzone.co.nz) favorable review with his 3650.
> You can see the review on his website. Well, it was worth the wait and the
> frustration. The HBH-35 works perfectly with the 3650. Connection is
> stable. It DOES disconnect after a period of inactivity to conserve battery
> power; however to answer a call, you simply press the multi-function button,
> hear a couple of beeps and the connection is re-established in about 3 to 5
> seconds. Perfect!! It's my understanding that's how it should work since
> the "handsfree profile" is unique in its transmission of every click between
> the two devices. The 5 hour talk/ 5 day standby time on the battery easily
> gets me through the day (and I use the headset all the time, since reception
> is better than the phone's handset!!) And, the HBH-35 supports voice
> command with the 3650 without a hitch. After recording the tags through the
> headset, command recognition is consitent on the first try, even in noisy
> environments. Lastly, streaming audio from the RealOne app. transfers to
> the headset perfectly.
>
> My frustration is that the HBH-35 was tested after the 3.16 upgrade, and I'm
> not so sure that it didn't contribute to the HBH-35's success. It will be
> interesting to watch the feedback as more of the 3650's are upgraded in the
> US. As for me, I'm happy with the results.
>
> If anyone has heard of any details on the 3.16 build, I'm sure many be
> interested to hear further.

Gail,

Good job on getting the upgrade notes.

It seems to confirm what I've seen on other newsgroups that this upgrade did
correct some Bluetooth connectivity problems. Connection with my other
Bluetooth devices (headsets, usb adapters, etc.) which were a nightmare to
get working (forget about ever maintaining a stable connection), now all
work as expected with only the "normal"
idiosyncrasies of the technology!

What can I help you with on the upgrade process? I don't know what I can
add because it was very straight forward:

1. T-Mobile couldn't repair through sending exchange phones.
2. I took the next step and contacted Nokia Technical Support at
888-665-4228 and explained my problem. They informed me the fix would
require shipping to their center in Melbourne, Florida and instructed me to
include my details and a copy of my plan contract or sales receipt to verify
warranty and ownership. They said the phone would be returned in 5 days
after receipt.
3. I called T-Mobile back to let them know what I found out and that I
needed a loaner phone (3650) due to the large number of contacts, calendar,
to do's etc. held on the MMC.
4. They were very helpful and went out of their way to provide me with one.
5. They told me to ship the phone by Fedex and fax the receipts for
reimbursement.
6. The credit appeared promptly on my account.

All in all it was pretty painless process. I was very pleased with their
customer support.

Are you having problems with Nokia or your provider (who?) for the firmware
flash? I have seen on a couple of messages that Nokia will not flash the
phones unless you're experiencing specific bugs. Obviously, the phone
crashing and "call forward" option missing must fit in the warranty
category.


"gail" <[email protected]> wrote in message
news:[email protected]...
> Here is a list of features upgraded from v2.5 to v3.16:
> http://www.kkcell.com/3650.html
>
> Seneca... please write me... i have questions about your firmware upgrade
process.
>
> thanks!
> Gail
>
>
>
>
> "Seneca" <[email protected]> wrote in message
news:<[email protected]>...
> > I noticed where many with the 3650 have problems with the phone shutting
> > down unexpectedly and/or the "call forward" icon is missing from the
tools
> > folder.
> >
> > After almost two months of working with T-Mobile and receiving exchange
> > phones that had the same problem, I finally contacted Nokia technical
> > support directly. They informed me that it was a known issue and would
be
> > fixed without charge under my warranty. I shipped the phone to the
repair
> > center in Melbourne, Fl. and got the phone back within 5 days.
> >
> > All is well. My phone hasn't shut down yet and for the first time I
have my
> > icon for managing my call forwarding. My advice is to contact Nokia's
toll
> > free number (888.665.4228) directly to schedule your repair.
> >
> > The big surprise was that my firmware had been upgraded from V2.54 to
3.16
> > (20-05-2003; NHL-8) ! ! I contacted Nokia to ask what other fixes,
> > enhancements, etc. were included in this build and no one would give any
> > details?? I remembered that I had noticed some mention in several
threads
> > within German newsgroups that problems with the 3650 and some bluetooth
USB
> > adaptors/dongles seemed to be corrected after their recent upgrade by
Nokia
> > from V 2.54 to 3.16.
> >
> > Now, bear with me for just one minute....
> >
> > Personally, over the last 7 to 8 weeks, I tried 4 Bluetooth headsets
> > determined to find one that worked "WELL" with my 3650. They were the
> > HDW-2, HBH-60, Jabra BT200 (with the upgrade supporting the "handsfree
> > profile") and the HBH-35.
> >
> > 1. The HDW-2. Although reception was pretty good, it still sounded
"tinny"
> > and both myself and the other party experienced annoying echoes. The
killer
> > was when both the ear loops broke in the first 5 days.
> > 2. The HBH-60. Note that I tried two of these in hopes the first one
was
> > simply defective. It just could not maintain a stable pairing with the
> > 3650. The connection dropped regularly during a call and when I
answered a
> > call with the headset, it took on average 20 to 30 seconds to
re-establish
> > the connection. Too long to catch before the 3650 transferred tthe call
to
> > voice mail. Also, voice command was useless since the headset's audio
> > quality was average. In a noisy enviroment, I had to use the handset.
> > 3. The Jabra BT200. This seemed to have the best hopes at first. It
was
> > comfortable and it paired immediately, but it also required too much
time to
> > re-establish the connection in time to answer a call. Also, it doesn't
> > support voice command for the 3650.
> > 4. Lastly, the HBH-35. This was my last try due to the glowing reviews
> > from Europe and Mauricio's (geekzone.co.nz) favorable review with his
3650.
> > You can see the review on his website. Well, it was worth the wait and
the
> > frustration. The HBH-35 works perfectly with the 3650. Connection is
> > stable. It DOES disconnect after a period of inactivity to conserve
battery
> > power; however to answer a call, you simply press the multi-function
button,
> > hear a couple of beeps and the connection is re-established in about 3
to 5
> > seconds. Perfect!! It's my understanding that's how it should work
since
> > the "handsfree profile" is unique in its transmission of every click
between
> > the two devices. The 5 hour talk/ 5 day standby time on the battery
easily
> > gets me through the day (and I use the headset all the time, since
reception
> > is better than the phone's handset!!) And, the HBH-35 supports voice
> > command with the 3650 without a hitch. After recording the tags through
the
> > headset, command recognition is consitent on the first try, even in
noisy
> > environments. Lastly, streaming audio from the RealOne app. transfers
to
> > the headset perfectly.
> >
> > My frustration is that the HBH-35 was tested after the 3.16 upgrade, and
I'm
> > not so sure that it didn't contribute to the HBH-35's success. It will
be
> > interesting to watch the feedback as more of the 3650's are upgraded in
the
> > US. As for me, I'm happy with the results.
> >
> > If anyone has heard of any details on the 3.16 build, I'm sure many be
> > interested to hear further.

T-mobile is my provider... and when i called up... they really don't
want to address the problem. They said they'll send me out a
replacement phone. when i receive it.. can I just use it as a loaner
phone?

Because when i called up a different time and asked if I should just
send the phone to Nokia for a firmware upgrade... all they said was
"go ahead". I asked if I could get reimbursed for the shipping costs
and they said "NO" nevermind offering a loaner phone.

I have found their customer service very unfriendly and would like to
know how you received such a great response out of them, and I would
like to demand the same since I'm a "valued customer" as well.

I think you must have had the best experience. Let me know if you
have any problems with v3.16.

all the best,
Gail

"Seneca" <[email protected]> wrote in message news:<[email protected]>...
> Gail,
>
> Good job on getting the upgrade notes.
>
> It seems to confirm what I've seen on other newsgroups that this upgrade did
> correct some Bluetooth connectivity problems. Connection with my other
> Bluetooth devices (headsets, usb adapters, etc.) which were a nightmare to
> get working (forget about ever maintaining a stable connection), now all
> work as expected with only the "normal"
> idiosyncrasies of the technology!
>
> What can I help you with on the upgrade process? I don't know what I can
> add because it was very straight forward:
>
> 1. T-Mobile couldn't repair through sending exchange phones.
> 2. I took the next step and contacted Nokia Technical Support at
> 888-665-4228 and explained my problem. They informed me the fix would
> require shipping to their center in Melbourne, Florida and instructed me to
> include my details and a copy of my plan contract or sales receipt to verify
> warranty and ownership. They said the phone would be returned in 5 days
> after receipt.
> 3. I called T-Mobile back to let them know what I found out and that I
> needed a loaner phone (3650) due to the large number of contacts, calendar,
> to do's etc. held on the MMC.
> 4. They were very helpful and went out of their way to provide me with one.
> 5. They told me to ship the phone by Fedex and fax the receipts for
> reimbursement.
> 6. The credit appeared promptly on my account.
>
> All in all it was pretty painless process. I was very pleased with their
> customer support.
>
> Are you having problems with Nokia or your provider (who?) for the firmware
> flash? I have seen on a couple of messages that Nokia will not flash the
> phones unless you're experiencing specific bugs. Obviously, the phone
> crashing and "call forward" option missing must fit in the warranty
> category.
>

Sorry to hear the response from T-Mobile. I didn't have any issues with my
repair or its shipping.

As for v 3.16, everything is working perfect. No other problems.


"gail" <[email protected]> wrote in message
news:[email protected]...
> T-mobile is my provider... and when i called up... they really don't
> want to address the problem. They said they'll send me out a
> replacement phone. when i receive it.. can I just use it as a loaner
> phone?
>
> Because when i called up a different time and asked if I should just
> send the phone to Nokia for a firmware upgrade... all they said was
> "go ahead". I asked if I could get reimbursed for the shipping costs
> and they said "NO" nevermind offering a loaner phone.
>
> I have found their customer service very unfriendly and would like to
> know how you received such a great response out of them, and I would
> like to demand the same since I'm a "valued customer" as well.
>
> I think you must have had the best experience. Let me know if you
> have any problems with v3.16.
>
> all the best,
> Gail
>
> "Seneca" <[email protected]> wrote in message
news:<[email protected]>...
> > Gail,
> >
> > Good job on getting the upgrade notes.
> >
> > It seems to confirm what I've seen on other newsgroups that this upgrade
did
> > correct some Bluetooth connectivity problems. Connection with my other
> > Bluetooth devices (headsets, usb adapters, etc.) which were a nightmare
to
> > get working (forget about ever maintaining a stable connection), now all
> > work as expected with only the "normal"
> > idiosyncrasies of the technology!
> >
> > What can I help you with on the upgrade process? I don't know what I
can
> > add because it was very straight forward:
> >
> > 1. T-Mobile couldn't repair through sending exchange phones.
> > 2. I took the next step and contacted Nokia Technical Support at
> > 888-665-4228 and explained my problem. They informed me the fix would
> > require shipping to their center in Melbourne, Florida and instructed me
to
> > include my details and a copy of my plan contract or sales receipt to
verify
> > warranty and ownership. They said the phone would be returned in 5 days
> > after receipt.
> > 3. I called T-Mobile back to let them know what I found out and that I
> > needed a loaner phone (3650) due to the large number of contacts,
calendar,
> > to do's etc. held on the MMC.
> > 4. They were very helpful and went out of their way to provide me with
one.
> > 5. They told me to ship the phone by Fedex and fax the receipts for
> > reimbursement.
> > 6. The credit appeared promptly on my account.
> >
> > All in all it was pretty painless process. I was very pleased with
their
> > customer support.
> >
> > Are you having problems with Nokia or your provider (who?) for the
firmware
> > flash? I have seen on a couple of messages that Nokia will not flash
the
> > phones unless you're experiencing specific bugs. Obviously, the phone
> > crashing and "call forward" option missing must fit in the warranty
> > category.
> >