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  1. #1
    Mr Z
    Guest
    Every time that I try to upload or send pictures from my 5300, I get a
    "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
    clear and reset your camera."

    Lately, at least for me, calling Sprint Customer Solutions is an
    adventure at best and for some reason it's impossible to email them.

    Can anyone help??? I'd really appreciate it if anyone can tell me what
    to do. Thanks in advance.




    See More: Sanyo 5300 Camera Question




  2. #2
    Bob Smith
    Guest

    Re: Sanyo 5300 Camera Question


    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > Every time that I try to upload or send pictures from my 5300, I get a
    > "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
    > clear and reset your camera."
    >
    > Lately, at least for me, calling Sprint Customer Solutions is an
    > adventure at best and for some reason it's impossible to email them.


    I haven't experienced this problem with my 5300 and have no clue on what
    error 68 is. Maybe Rob or TechGeek can pipe in with some information on the
    error message number.

    In the meantime, try calling SPCS CS from a landline. (888) 211-4767. Once
    Claire asks you who you want to talk to, ask for PCS Vision. If the rep
    can't help you, ask to speak with a Tier 2 rep.

    As for email, you can email them from your manage page. Once you've signed
    on, click on the icon "Contact Us" on the top of the page, then the email
    link and select the equipment category. The last three times I emailed CS, I
    received all three replies within 24 hours and the last two were received
    2-3 hours after sending them.

    Speaking about email, once you hit the send key, an incident # will come up
    on your screen. I always copy that number and paste it in my Outlook Contact
    entry for SPCS, and include the time I sent the email to track the
    turnaround time.

    Bob





  3. #3
    mcg
    Guest

    Re: Sanyo 5300 Camera Question

    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > Every time that I try to upload or send pictures from my 5300, I get a
    > "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
    > clear and reset your camera."
    >
    > Lately, at least for me, calling Sprint Customer Solutions is an
    > adventure at best and for some reason it's impossible to email them.
    >
    > Can anyone help??? I'd really appreciate it if anyone can tell me what
    > to do. Thanks in advance.
    >

    Can you logon to http://www.picturemail.sprintpcs.com from your browser?





  4. #4
    Mr Z
    Guest

    Re: Sanyo 5300 Camera Question

    No. It keeps telling me that my password is invalid.




  5. #5
    Bob Smith
    Guest

    Re: Sanyo 5300 Camera Question


    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > No. It keeps telling me that my password is invalid.


    Ahhh, the password. You should probably call up SPCS CS and ask to get your
    pictures.sprintpcs.com password reset.

    Bob





  6. #6
    Thomas T. Veldhouse
    Guest

    Re: Sanyo 5300 Camera Question


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Mr Z" <[email protected]> wrote in message
    > news:[email protected]
    > > No. It keeps telling me that my password is invalid.

    >
    > Ahhh, the password. You should probably call up SPCS CS and ask to get

    your
    > pictures.sprintpcs.com password reset.
    >
    > Bob
    >
    >


    Sprint messed up ALL passwords associated with Vision it seams. My Vision
    password is also hosed, but I can log into the website just fine.

    Tom Veldhouse





  7. #7
    wldthng842
    Guest

    Re: Sanyo 5300 Camera Question

    If you know the account password you should be able to log in to
    www.sprintpcs.com and reset the password there without calling cs.

    --
    -Brandt
    I work for SprintPCS
    I *DON'T* speak for them


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "Mr Z" <[email protected]> wrote in message
    > > news:[email protected]
    > > > No. It keeps telling me that my password is invalid.

    > >
    > > Ahhh, the password. You should probably call up SPCS CS and ask to get

    > your
    > > pictures.sprintpcs.com password reset.
    > >
    > > Bob
    > >
    > >

    >
    > Sprint messed up ALL passwords associated with Vision it seams. My Vision
    > password is also hosed, but I can log into the website just fine.
    >
    > Tom Veldhouse
    >
    >






  8. #8
    Mr Z
    Guest

    Re: Sanyo 5300 Camera Question

    Na, can't do it. Even when I click that I can't remember my password,
    it takes me to the screen to input my phone number. After I do, I get
    the "Error retrieving your password. Make sure your PCS Phone Number was
    entered correctly." message.


    wldthng842 wrote:
    > If you know the account password you should be able to log in to
    > www.sprintpcs.com and reset the password there without calling cs.





  9. #9
    Bob Smith
    Guest

    Re: Sanyo 5300 Camera Question


    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > Na, can't do it. Even when I click that I can't remember my password,
    > it takes me to the screen to input my phone number. After I do, I get
    > the "Error retrieving your password. Make sure your PCS Phone Number was
    > entered correctly." message.


    Then call CS on a landline and ask them to reset your password, per the
    prior suggestion.

    Bob





  10. #10
    O/Siris
    Guest

    Re: Sanyo 5300 Camera Question

    In article <[email protected]>, Mr Zz66
    @SPAMSUCKSyahoo.com says...
    > Every time that I try to upload or send pictures from my 5300, I get a=20
    > "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to=

    =20
    > clear and reset your camera."
    >=20
    > Lately, at least for me, calling Sprint Customer Solutions is an=20
    > adventure at best and for some reason it's impossible to email them.
    >=20
    > Can anyone help??? I'd really appreciate it if anyone can tell me what=

    =20
    > to do. Thanks in advance.
    >=20
    >=20


    Based on your other responses, this sounds like basically the first time yo=
    u've=20
    ever done this? You probably have some info in a piece of camera memory ca=
    lled=20
    the "token." You can reset this token to factory default by:

    1) Go to the phone's main screen
    2) Press ##25327 (##CLEAR)
    3) Select "Clear Token." and press MENU/OK.
    4) If it asks to confirm, tell it to proceed.

    It'll take you back to the phone's main screen. Just to play it safe, turn=
    the=20
    phone off and then back on (kind of like a Windows reboot, make sure the ph=
    one=20
    is completely off before even trying to turn it on; this made a difference=
    =20
    once). Then, try it without sharing at first. Press the Camera button, th=
    en=20
    select "Online Pictures". If you've never done this before, the password t=
    hat=20
    the phone asks for will be whatever you want it to be between 4 and 8=20
    characters long.

    If you get to a screen that shows you "Inbox", then you should be good to g=
    o.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  11. #11
    Mr Z
    Guest

    Re: Sanyo 5300 Camera Question

    Ok, I press ##25327 then what? Nothing happens.

    O/Siris wrote:

    > Based on your other responses, this sounds like basically the first time you've
    > ever done this? You probably have some info in a piece of camera memory called
    > the "token." You can reset this token to factory default by:
    >
    > 1) Go to the phone's main screen
    > 2) Press ##25327 (##CLEAR)
    > 3) Select "Clear Token." and press MENU/OK.
    > 4) If it asks to confirm, tell it to proceed.
    >





  12. #12
    Bob Smith
    Guest

    Re: Sanyo 5300 Camera Question

    Once you've dialed ##25237, push OK, then save phone number ... It will come
    up with the option to clear the token. Then follow up with the rest of the
    instructions Rob provided ..

    Bob


    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > Ok, I press ##25327 then what? Nothing happens.
    >
    > O/Siris wrote:
    >
    > > Based on your other responses, this sounds like basically the first time

    you've
    > > ever done this? You probably have some info in a piece of camera memory

    called
    > > the "token." You can reset this token to factory default by:
    > >
    > > 1) Go to the phone's main screen
    > > 2) Press ##25327 (##CLEAR)
    > > 3) Select "Clear Token." and press MENU/OK.
    > > 4) If it asks to confirm, tell it to proceed.
    > >

    >






  13. #13
    Mr Z
    Guest

    Re: Sanyo 5300 Camera Question

    I saved it, and I didn't get the option to clear the token. I did call
    the number and after it rings a couple times, a recording comes on that
    says that the code is invalid.


    Bob Smith wrote:
    > Once you've dialed ##25237, push OK, then save phone number ... It will come
    > up with the option to clear the token. Then follow up with the rest of the
    > instructions Rob provided ..
    >
    > Bob
    >
    >
    > "Mr Z" <[email protected]> wrote in message
    > news:[email protected]
    >
    >>Ok, I press ##25327 then what? Nothing happens.
    >>
    >>O/Siris wrote:
    >>
    >>
    >>>Based on your other responses, this sounds like basically the first time

    >
    > you've
    >
    >>>ever done this? You probably have some info in a piece of camera memory

    >
    > called
    >
    >>>the "token." You can reset this token to factory default by:
    >>>
    >>>1) Go to the phone's main screen
    >>>2) Press ##25327 (##CLEAR)
    >>>3) Select "Clear Token." and press MENU/OK.
    >>>4) If it asks to confirm, tell it to proceed.
    >>>

    >>

    >
    >





  14. #14
    Bob Smith
    Guest

    Re: Sanyo 5300 Camera Question


    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > I saved it, and I didn't get the option to clear the token. I did call
    > the number and after it rings a couple times, a recording comes on that
    > says that the code is invalid.


    I'm confused. How could you save the number? Once you dial ##25327, did you
    hit the TALK button? You shouldn't have.

    Just dial the number, then hit the OK button, and then scroll down to Save
    Phone#. Once you do that, you get three options:

    View Token
    Clear Token
    Exit

    I just got to that screen right now ...

    Bob





  15. #15
    xTenn
    Guest

    Re: Sanyo 5300 Camera Question


    "Mr Z" <[email protected]> wrote in message
    news:[email protected]
    > Every time that I try to upload or send pictures from my 5300, I get a
    > "Picture Access Denied ! Error 86 Call Sprint Customer Solutions to
    > clear and reset your camera."
    >
    > Lately, at least for me, calling Sprint Customer Solutions is an
    > adventure at best and for some reason it's impossible to email them.
    >
    > Can anyone help??? I'd really appreciate it if anyone can tell me what
    > to do. Thanks in advance.
    >


    Why can;t you go to http://www.picturemail.sprintpcs.com and have them send
    you the password? I just verified that the option is there, and it is.

    Be warned that if you set up a password for pictures on your cellphone and
    thought you were entering a numerical one, check again, it is the letter
    equivalent. 5 = j, 4 = g, etc.

    Have them send you your password, I think it will be obvious then. That
    is, if they can find you.






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