Page 1 of 2 12 LastLast
Results 1 to 15 of 26
  1. #1
    DSL GURU
    Guest
    I see many questions asked repeatedly about problems with phones, and thought a
    "Repair FAQ" was in order. This FAQ has not been fine tuned as much as the
    Retention FAQ, and may have minor omissions or errors.


    What do I do if my phone goes bad/dies/stops working?

    All new phones are sold with a 1-year warranty. If it goes bad in the first 14
    days that’s your “Test” period and you are free to return it to Sprint
    (or where you bought it) for a full refund or exchange for a different new
    phone (although activation fees may apply). Between 15 and 365 days you return
    it for repair or replacement, if it is replaced it will usually be a
    refurbished phone and may or may not be the same model. Same rules apply to
    your battery. Lithium Ion batteries usually last about 2 years, but not all do.
    Usually they are also covered by the one-year warranty.

    What does SprintPCS say about Warrantys?:
    “The manufacturer of your phone offers a one-year limited warranty from the
    date of purchase. To replace your phone under the manufacturer's warranty, a
    Sprint Store technician must verify the defect. To locate the nearest Sprint
    Store, dial *2 on your PCS Phone, say "Store locator," and follow the
    instructions; or go to our online Sprint Store locator. (Note: Warranties are
    exclusive to the manufacturer and only allow for same-model exchanges. Sprint
    has no liability in connection with the manufacturers' acts and/or
    omissions.)”

    What does SprintPCS say about repairs:
    “If you are having trouble with your PCS Phone, visit a local Sprint Store
    Technical Center with service capabilities for a phone evaluation to determine
    if there is a problem. A Sprint Store must have service capabilities to repair
    your PCS Phone.”

    What about Equipment Replacement Program?:
    In general they are a rip off, but only you know your loss history,
    And for more expensive phones they may be a consideration, although
    for a loss you have to file a police report, pay a deductible and accept a
    refurbished phone.

    The first thing to do for a lost phone is to Call your number, you may hear the
    phone under a sofa cushion, or it may be answered by someone or someplace you
    visited the day before that will be happy you called.

    What does SprintPCS say about a lost phone?:
    “If you lose your phone, notify PCS Customer Solutions at 888-211-4727. If
    you have the PCS Equipment Replacement Program on your account, please call
    lockline Insurance at 1-800-584-3666.
    Important notes to remember when you lose your PCS Phone:
    * You are still liable for the monthly recurring charges while service is
    interrupted, including all charges for lost or stolen equipment before you
    notified Sprint.
    * You may be required to provide evidence of a police report or affidavit
    for the loss or theft.
    * When you reactivate your service you will be able to keep the same
    phone number and monthly service plan.
    ∑ If you purchase another PCS Phone, you must pay a $35 non-refundable
    activation fee unless you activate your phone online.”


    What about annoying problems?

    This can be exceedingly frustrating, especially if it is an intermittent
    problem that cannot be readily reproduced for SprintPCS technicians.

    Sometimes one of 2 types of firmware upgrades helps. Problems with not being
    able to roam are many times alleviated by a “PRL” update (PRL = Preferred
    Roaming List). SprintPCS has agreements with other cellular carriers to allow
    your phone to work on other networks when outside of the range of the SprintPCS
    network. You do not get to choose which carrier; it is determined by the PRL,
    software inside your phone. The current version is 10021. Each phone also has a
    version of its unique firmware. As phones are in the hands of users, often
    times “bugs” are discovered and fixed, by a firmware update, but this has
    to be done by a SprintPCS technician at the Sprint store. Selling is the top
    priority at stores, so upgrades to firmware are usually not available in real
    time, although sometimes one can drop off their phone on the way to lunch, and
    pick it up on their way home. Sometimes these firmware upgrades solve your
    problem and you’re done.

    Information on Firmware and PRLs is available at http://www.sprintpcsinfo.com

    If both a PRL and Firmware upgrade do not solve your problem, the problem could
    be changes in the SprintPCS network (which Sprint may not admit to) or known
    issues with your model phone. If the problem is bad enough go back to the
    Sprint store, ask to speak to the manager, calmly explain your ongoing problem,
    and document the PRL and Firmware updates/upgrades and insist on a replacement.
    There is a common law principle called “Fit for Purpose” which means they
    sold you a phone, it has to work. It trumps the Contract. If SprintPCS refuses
    to help you (and that has happened) and the problems are too much too accept,
    write a letter to your State Attorney General with a Certified copy to
    SprintPCS HQ in Kansas City and demand to be let out of the Early Termination
    Fee.

    Many folks insist the thing to do is to buy your SprintPCS phone from Costco or
    federated or other big Department store that has a satisfaction guarantee.
    Often those places will replce your phone or refund your phone in cases where
    SprintPCS may have declined to help in the way you might have liked.

    In some cases, you may just wish to buy a new phone: SprintPCS now allows any
    customer to get new customer deals on a new phone if you have been using the
    same phone for 18 months. You get the discount by rebate however.


    =========

    Nov. 8, 2003
    This FAQ is based on my experiences and the reported experiences of others as
    posted in this newsgroup. The “what does SprintPCS say” is taken verbatim
    from the SprintPCS website as of the day of this FAQ. SprintPCS is free to
    change its policies at any time, and I make no guarantee as to what will happen
    if one seeks a warranty repair or replacement, and cannot be held responsible
    for your results. I believe it would serve SprintPCS better if it were not
    secretive about these rules,
    and was proactive about replacing "problem phones". Ap[parently there is a
    secret list of phones that have "known issues", and if you complain, they will
    be replaced, but only if you complain. I view this posting as helpful to
    Sprint. I welcome ===constructive=== criticism and additions.

    Personal insults addressed to the author will be ignored.








    See More: Cell Phone Repair FAQ




  2. #2
    Scott Stephenson
    Guest

    Re: Cell Phone Repair FAQ

    DSL GURU wrote:


    >
    > Nov. 8, 2003
    > This FAQ is based on my experiences and the reported experiences of others
    > as posted in this newsgroup. The ?what does SprintPCS say? is taken
    > verbatim from the SprintPCS website as of the day of this FAQ. SprintPCS
    > is free to change its policies at any time, and I make no guarantee as to
    > what will happen if one seeks a warranty repair or replacement, and cannot
    > be held responsible for your results. I believe it would serve SprintPCS
    > better if it were not secretive about these rules,
    > and was proactive about replacing "problem phones". Ap[parently there is a
    > secret list of phones that have "known issues", and if you complain, they
    > will be replaced, but only if you complain. I view this posting as helpful
    > to Sprint. I welcome ===constructive=== criticism and additions.
    >
    > Personal insults addressed to the author will be ignored.


    Hey Phil- I've taken the liberty to forward both this FAQ and your Retention
    FAQ to Sprint's Legal, Risk Management and Customer Operations groups.
    I've asked them to verify the accuracy of each point, as this is being
    publicly posted, and being represented as the most efficient way to take
    action. I took the liberty of including all of the header information from
    your post, just in case they needed to contact you for either clarification
    or retraction.


    > Personal insults addressed to the author will be ignored.


    Didn't you mean to say- "Questions addressed to the author will be ognored?"






  3. #3
    DSL GURU
    Guest

    Re: Cell Phone Repair FAQ

    > ognored

    Thats a new one on me.

    Perhaps you haven't heard of the First Ammendment to our consititution. I'm
    free to say whatever I want, as long as I don't pretend to speak for SprintPCS.

    You are such an apologist, what did I say that you might think is illegal???



  4. #4
    Steven J Sobol
    Guest

    Re: Cell Phone Repair FAQ

    DSL GURU <[email protected]> wrote:
    >> ognored

    >
    > Thats a new one on me.
    >
    > Perhaps you haven't heard of the First Ammendment to our consititution. I'm
    > free to say whatever I want, as long as I don't pretend to speak for SprintPCS.
    >
    > You are such an apologist, what did I say that you might think is illegal???


    I'm just thinking that Sprint may not like the fact that you are acting as
    a de-facto Sprint spokesman.

    What you're posting *isn't* illegal in the same way that crashing a stop
    sign or robbing a bank is, and you know that.

    Doesn't mean Sprint approves of you acting like a company representative.
    Which is, essentially, what you are doing with your FAQ. Sounds a lot like
    you're making pronouncements on their behalf.



    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  5. #5
    DSL GURU
    Guest

    Re: Cell Phone Repair FAQ

    > I'm just thinking that Sprint may not like the fact
    > that you are acting as
    > a de-facto Sprint spokesman.


    Isn't that special. I never said I was. Did you?



  6. #6
    DSL GURU
    Guest

    Re: Cell Phone Repair FAQ

    > Sounds a lot like
    > you're making pronouncements on their behalf.


    And where in the FAQ is that stated?
    "This FAQ is based on my experiences" is what the FAQ states.

    Now go back to apologizing for Sprint, because you will not intimidate me. Not
    insults, not sexual slander, not legal threats.



  7. #7
    Scott Stephenson
    Guest

    Re: Cell Phone Repair FAQ

    DSL GURU wrote:

    >> ognored

    >
    > Thats a new one on me.
    >
    > Perhaps you haven't heard of the First Ammendment to our consititution.
    > I'm free to say whatever I want, as long as I don't pretend to speak for
    > SprintPCS.
    >
    > You are such an apologist, what did I say that you might think is
    > illegal???


    The first amendment doesn't allow you to post mis-information. You are not
    free to say whatever you want, especially when trying to state policy for a
    company you have no association with.

    Never saw the word 'illegal' used. Let's just say I decided to give Sprint
    an opportunity to review the material- I'm sure the lawyers will have a
    filed day with it (and if you don't know why, then keep posting).



  8. #8
    Seebs
    Guest

    Re: Cell Phone Repair FAQ

    In article <[email protected]>,
    DSL GURU <[email protected]> wrote:
    >Perhaps you haven't heard of the First Ammendment to our consititution.


    Er, unless he's the government, it's not his problem.

    -s
    --
    Copyright 2003, all wrongs reversed. Peter Seebach / [email protected]
    http://www.seebs.net/log/ - YA blog. http://www.seebs.net/ - homepage.
    C/Unix wizard, pro-commerce radical, spam fighter. Boycott Spamazon!
    Consulting, computers, web hosting, and shell access: http://www.plethora.net/



  9. #9
    Scott Stephenson
    Guest

    Re: Cell Phone Repair FAQ

    Seebs wrote:

    > In article <[email protected]>,
    > DSL GURU <[email protected]> wrote:
    >>Perhaps you haven't heard of the First Ammendment to our consititution.

    >
    > Er, unless he's the government, it's not his problem.
    >
    > -s



    Phil's just feelin the heat, Seebs- plus the fact that few of us are buying
    into his 'factual' posts. Be nice to see him have to answer a few
    questions- he won't answer anything here. Maybe Sprint will have a few
    questions for him.



  10. #10
    Steven J Sobol
    Guest

    Re: Cell Phone Repair FAQ

    DSL GURU <[email protected]> wrote:
    >> I'm just thinking that Sprint may not like the fact
    >> that you are acting as
    >> a de-facto Sprint spokesman.

    >
    > Isn't that special. I never said I was. Did you?


    You *are* truly an idiot. I know you never said you were; look up the
    dictionary definition of the term "de-facto" or "de facto".


    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  11. #11
    O/Siris
    Guest

    Re: Cell Phone Repair FAQ

    In article <[email protected]>, DSL=20
    [email protected] says...
    > =E2=88=91 If you purchase another PCS Phone, you must pay a $35 non-refun=

    dable
    > activation fee unless you activate your phone online.=E2=80?
    >=20


    Not for business customers. No activation fee.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  12. #12
    DSL GURU
    Guest

    Re: Cell Phone Repair FAQ

    > The first amendment doesn't allow you to post
    > mis-information


    Something you should take to heart.

    I am anxiously awaiting not hearing from the lawyers.

    Also

    http://www.sprintpcssucks.org

    which posts the truth .



  13. #13
    DSL GURU
    Guest

    Re: Cell Phone Repair FAQ

    > Maybe Sprint will have a few
    > questions for him.


    Dream on.



  14. #14
    DSL GURU
    Guest

    Re: Cell Phone Repair FAQ

    > From: O/Siris <A
    HREF="mailto:[email protected]ntpcs.cm">[email protected]</A>
    >Date: Sun, Nov 9, 2003 2:19 AM
    >> [email protected] says...
    >> If you purchase another PCS Phone, you must
    >> pay a $35 non-refundable
    >> activation fee unless you activate your phone
    >> online.


    > Not for business customers. No activation fee.


    Embarressment of SprintPCS is Vargas. The defacto spokesman for Sprint failed
    to pointout (he omitted the quotation marks and the atribution) that the
    paragraph he found exception to (and I'm flattered if that was the worst thing
    about the FAQ), was part of a direct complete quote from yesterday's SprintPCS
    website, so he's really critcising SprintPCS, not me.






  15. #15
    Scott Stephenson
    Guest

    Re: Cell Phone Repair FAQ

    DSL GURU wrote:

    >> The first amendment doesn't allow you to post
    >> mis-information

    >
    > Something you should take to heart.
    >
    > I am anxiously awaiting not hearing from the lawyers.
    >
    > Also
    >
    > http://www.sprintpcssucks.org
    >
    > which posts the truth .


    Truth? You can't handle the truth! (Sorry guys- I couldn't resist). If
    you could, you would answer some of the fifty plus questions asked of you
    in the last two months, and admit that all of your rantings are not based
    in fact, but in the little fantasy world you live in, which is quickly
    becoming overpopulated with now twenty (?) Phil aliases.

    Do a little Google search on '<insert company name here> sucks'. Let me
    know any company you can subject to that search that comes back with no
    results.



  • Similar Threads




  • Page 1 of 2 12 LastLast