F&CA and online/*4 usage?

Is anybody have a problem getting valid usage numbers on the web (or via *4)
who also has the F&CA add-on? I am getting 50% of all calls listed as
roaming. As a matter of fact, the numbers don't add up correctly. If you
add up all the PCS-PCS minutes and the off-peak and roaming minutes they add
up to a greater number of minutes than the entire plan has used this month.
I called to ask about it and the CS rep dug around in another system and
found that I had used exactly 2 minutes of roaming and that the rest was in
network (exactly what I told him I had used). He verified the date and time
of the roaming usage, so I know he wasn't just trying to placate me. He
said that my bill would be correct, but then blamed the problem on my plan
being a shared plan. I informed him that it was always correct until I
added F&CA. I suggested a trouble ticket to get it fixed and he went to
find a technician to see how to do this ..... and he never came back.

So ... is the usage "feature" a problem for all users of F&CA (with shared
plans) or is it just an issue in some cases and is it something that I can
insist upon being fixed? I am way under on my usage this month, so it is no
big deal, but this could be a problem in future months.

Thanks in advance,

Tom Veldhouse

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I have a friend that had a family emergency out of state, and used mass
quantities of PCS-PCS minutes. The web site is showing him now at close to 5000
minutes for the billing period and he hopes he doesnt have thousands of roaming
or overage minutes; but has no way of knowing since the SprintPCS website
doesnt break out PCS-PCS minutes for him.

"DSL GURU" <[email protected]> wrote in message
news:[email protected]...
> I have a friend that had a family emergency out of state, and used mass
> quantities of PCS-PCS minutes. The web site is showing him now at close to
5000
> minutes for the billing period and he hopes he doesnt have thousands of
roaming
> or overage minutes; but has no way of knowing since the SprintPCS website
> doesnt break out PCS-PCS minutes for him.

Phillipe has a friend?

Bob

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "DSL GURU" <[email protected]> wrote in message
> news:[email protected]...
> > I have a friend that had a family emergency out of state, and used mass
> > quantities of PCS-PCS minutes. The web site is showing him now at close
to
> 5000
> > minutes for the billing period and he hopes he doesnt have thousands of
> roaming
> > or overage minutes; but has no way of knowing since the SprintPCS
website
> > doesnt break out PCS-PCS minutes for him.
>
> Phillipe has a friend?
>
> Bob

I don't buy anything he says ... that is why I plonked him.

But, to my question, am I alone with this issue of the website breaking down
roaming charges incorrectly? Everything worked great for my two phones
until I added on Free and Clear America. Now the reporting as it relates to
roaming is completely incorrect.

Tom Veldhouse

> Everything worked great for my two phones
> until I added on Free and Clear America. Now the > reporting as it relates
to
> roaming is completely incorrect.

Shame on you for slamming SprintPCS, when all you had to do is call *2 and ask.