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  1. #1
    Shawn
    Guest
    I've been a customer with Sprint CPS for about a year and a half. I've
    been seriously considering switching to T-Mobile because of problems
    with Sprint. My wife also has problems with her carrier, and so we had
    both planned to switch to T-Mobile. However, T-Mobile's family plans
    kind of stink and when I saw Sprint was offering a regional shared
    plan with 1000 anytime and unlimited minutes starting a 7, I started
    to think twice. I visited my local Sprint store, where the saleperson
    tried to discourage me from this plan because customers were
    complaining that it was not possible to track shared minutes online
    and many customers were going over their minutes. I sent an e-mail to
    "E-Care" and got the following response:

    "Currently we are experiencing a temporary system-generated
    error on the Web site due to which the PCS to PCS Minutes for the
    secondary subscription are shown as being pulled from the Anytime
    Minutes. This is a known issue and we are aware of the inconvenience
    that our customers are experiencing due to the same."

    Does anyone have any first-hand experience with this? The e-care rep
    told me, "I would suggest you to go for this plan and need not worry
    about this
    problem." But I am worried. I've had other problems with Sprint that I
    was promised would be resolved over a year ago, and they still have
    not been resolved.



    See More: Shared Plan Usage




  2. #2
    Jim
    Guest

    Re: Shared Plan Usage


    I have been a SprintPCS customer for about 4 years and a Share Plan Customer
    for over a year. I personally think that the share minute plans are great.
    Some people have problems with different minutes for the second phone
    showing up in the Anytime Minutes on the website. I do have this problem
    with my wife's PCS to PCS minutes (my Sister and Mom share a different
    sprint plan and they don't have the problem). Please note that this is
    corrected each month on the final bill so it is not like you are really
    getting billed for the extra minutes but it is something I wish they would
    fix (does kind of make it hard to track minutes when you have close month).
    But, as you said they don't seem to ever fix some things.






    "Shawn" <[email protected]> wrote in message
    news:[email protected]
    > I've been a customer with Sprint CPS for about a year and a half. I've
    > been seriously considering switching to T-Mobile because of problems
    > with Sprint. My wife also has problems with her carrier, and so we had
    > both planned to switch to T-Mobile. However, T-Mobile's family plans
    > kind of stink and when I saw Sprint was offering a regional shared
    > plan with 1000 anytime and unlimited minutes starting a 7, I started
    > to think twice. I visited my local Sprint store, where the saleperson
    > tried to discourage me from this plan because customers were
    > complaining that it was not possible to track shared minutes online
    > and many customers were going over their minutes. I sent an e-mail to
    > "E-Care" and got the following response:
    >
    > "Currently we are experiencing a temporary system-generated
    > error on the Web site due to which the PCS to PCS Minutes for the
    > secondary subscription are shown as being pulled from the Anytime
    > Minutes. This is a known issue and we are aware of the inconvenience
    > that our customers are experiencing due to the same."
    >
    > Does anyone have any first-hand experience with this? The e-care rep
    > told me, "I would suggest you to go for this plan and need not worry
    > about this
    > problem." But I am worried. I've had other problems with Sprint that I
    > was promised would be resolved over a year ago, and they still have
    > not been resolved.






  3. #3
    J. Range
    Guest

    Re: Shared Plan Usage

    In article <[email protected]>,
    [email protected] (Shawn) wrote:

    > I visited my local Sprint store, where the saleperson
    > tried to discourage me from this plan because customers were
    > complaining that it was not possible to track shared minutes online



    Sounds like some salesman wasnt allowed a smoking break.



  4. #4
    Debbie Chong
    Guest

    Re: Shared Plan Usage

    I have never had a problem with the shared plan and have been on it for over
    2 years. It works fine, I have four phones and we never go over. The website
    log minutes are pretty accurate. You have to see the aggregate minutes and
    the ones for each phone.

    I also have the $7 after 7 unlimited plan and I don't see those minutes
    logged in. However, I talk on it all of the time and have never gone over.




    "Shawn" <[email protected]> wrote in message
    news:[email protected]
    > I've been a customer with Sprint CPS for about a year and a half. I've
    > been seriously considering switching to T-Mobile because of problems
    > with Sprint. My wife also has problems with her carrier, and so we had
    > both planned to switch to T-Mobile. However, T-Mobile's family plans
    > kind of stink and when I saw Sprint was offering a regional shared
    > plan with 1000 anytime and unlimited minutes starting a 7, I started
    > to think twice. I visited my local Sprint store, where the saleperson
    > tried to discourage me from this plan because customers were
    > complaining that it was not possible to track shared minutes online
    > and many customers were going over their minutes. I sent an e-mail to
    > "E-Care" and got the following response:
    >
    > "Currently we are experiencing a temporary system-generated
    > error on the Web site due to which the PCS to PCS Minutes for the
    > secondary subscription are shown as being pulled from the Anytime
    > Minutes. This is a known issue and we are aware of the inconvenience
    > that our customers are experiencing due to the same."
    >
    > Does anyone have any first-hand experience with this? The e-care rep
    > told me, "I would suggest you to go for this plan and need not worry
    > about this
    > problem." But I am worried. I've had other problems with Sprint that I
    > was promised would be resolved over a year ago, and they still have
    > not been resolved.






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