Results 1 to 7 of 7
  1. #1
    gus
    Guest
    We live in a rural county area where we were forced to get a
    commercial PO box to insure delivery of our mail.

    From the last statement I realize that when we requested a mail
    address change Sprint started to charge us city taxes for the city
    where the PO box is located!

    I do not live in a city. You can't do anything about the taxes but
    watch your bill.



    See More: Warning - Sprint billing practice




  2. #2
    DSL GURU
    Guest

    Re: Warning - Sprint billing practice

    Hopefully a SprintPCS employee can tell you how to get them to distinguish a
    billing address from a residence address. On their web site, one can only edit
    a billing address, and it says it can not accept P.O. Boxes.



  3. #3
    gus
    Guest

    Re: Warning - Sprint billing practice

    Thanks, you got it figured before Spring can respond.

    My PO box is xxxxxxx #821, they must have assumed it was an
    appartment.


    On 12 Nov 2003 14:19:54 GMT, [email protected] (DSL GURU) wrote:

    >Hopefully a SprintPCS employee can tell you how to get them to distinguish a
    >billing address from a residence address. On their web site, one can only edit
    >a billing address, and it says it can not accept P.O. Boxes.





  4. #4
    C Gutta
    Guest

    Re: Warning - Sprint billing practice

    So you don't have a PO Box. You have a box. PO Stands for post office.


    "gus" <[email protected]> wrote in message
    news:[email protected]
    > Thanks, you got it figured before Spring can respond.
    >
    > My PO box is xxxxxxx #821, they must have assumed it was an
    > appartment.
    >
    >
    > On 12 Nov 2003 14:19:54 GMT, [email protected] (DSL GURU) wrote:
    >
    > >Hopefully a SprintPCS employee can tell you how to get them to

    distinguish a
    > >billing address from a residence address. On their web site, one can only

    edit
    > >a billing address, and it says it can not accept P.O. Boxes.

    >





  5. #5
    Bill Radio
    Guest

    Re: Warning - Sprint billing practice

    Gus,
    My previous home had no home mail delivery, and we too were forced to use a
    PO Box only. Many businesses, and even the county, couldn't believe that
    and insisted on a street address. So I gave them one, which was the "Fire"
    Number on the house. If they claimed it didn't exist, I gave them the
    street address of the Post Office, which did. Either way, the nice ladies
    at the PO found the right box for those two or three pieces of mail, since
    they often had the same problem.

    Then, when I moved, Sprint charged me a city tax even though I lived in an
    unincorporated area which happened to share a mailing address with that
    city. I protested to Sprint, who was nice about it and issued the
    equivilent of a "trouble Ticket" on the matter. The good news is that
    Sprint eventually refunded all the incorrectly-corrected taxes...the bad
    news is I got it over a year later.

    BTW, after correcting my taxing authorities, I came to find that my
    unincorporated area of the county had at least 3 other special taxing
    districts that taxed cellular almost as much as the nearby city. The
    adjacent city also has an incredible tax rate on roaming charges, so it was
    to my advantage to change to a plan (and at that time, a carrier) with "no
    roaming charges". They continued to collect those roaming charge taxes, so
    I made sure to request a refund each year of about $7 in miscollected taxes.
    I'm sure it cost them that much in clerk fees to make the refund!


    -Bill Radio
    Western U.S. Wireless Reviews at:
    http://www.MountainWireless.com

    "gus" <[email protected]> wrote in message
    news:[email protected]
    > We live in a rural county area where we were forced to get a
    > commercial PO box to insure delivery of our mail.
    >
    > From the last statement I realize that when we requested a mail
    > address change Sprint started to charge us city taxes for the city
    > where the PO box is located!
    >
    > I do not live in a city. You can't do anything about the taxes but
    > watch your bill.





  6. #6
    O/Siris
    Guest

    Re: Warning - Sprint billing practice

    In article <[email protected]>,=20
    DSL [email protected] says...
    > A year to correct a billing snafu.!!!
    >=20


    I have a feeling it wasn't billing that was the problem. =20
    When it comes to taxes, we have to be *certain* we're not=20
    going to get charged those taxes. And local tax=20
    commissions aren't all that eager at times to resolve such=20
    issues.

    Maybe it was, Phil, but it's also feasible to have been an=20
    actual tax issue.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  7. #7
    Scott Stephenson
    Guest

    Re: Warning - Sprint billing practice

    DSL GURU wrote:

    >> The good news is that
    >> Sprint eventually refunded all the incorrectly-
    >> corrected taxes...the bad
    >> news is I got it over a year later.

    >
    > A year to correct a billing snafu.!!! And then SprintPCS apologists
    > question whether SprintPCS deserves the rating it got from a JD Power as
    > worst customer service of the big six, based on a survey of its customers?



    OK, Mr. Expert in the affairs of Corporate America- a question (which means
    this post will be automatically ignored by Phil). How are local tax
    changes communicated to interstate corporations headquartered somewhere far
    away?