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- 11-14-2003, 12:09 AM #1John GooberGuest
Hi,
I have an older 2000 minute plan with shared vision. I have done what they
seem to call a Calling Service Area (CSA) change for two of the four
add-a-phones. In addition, one of the CSA change phones was upgraded from a
2G phone to a Vision phone.
Anyway, my question is how the plan shows up on www.sprintpcs.com. On my
old bills, the Vision phones show up as "PCS add-a-phone with Vision". I do
not know, however, how they showed up online when you look at 'My Plan'. I
can tell you what I see today...
o main phone
service summary: Unlimited PCS Vision
o add-a-phone
plan summary: PCS add-a-phone
service summary: PCS Vision Pictures Pack
They didn't have Vision Packs at the time, but there is also no dollar
amount out to the right of the Pictures Pack. Does anyone know if this is
just how the system shows the plan and if the billing system knows the
Vision is shared?
Thanks,
John
› See More: Older plans with shared vision
- 11-14-2003, 11:13 PM #2Fellow TravelerGuest
Re: Older plans with shared vision
Yes, it should just be the wording on the bill. Whenever a major change is
done like that, old plans (& the wording on the bill) cannot be captured, so
c/s has to use the "new" coding.
The new coding should allow the vision to be shared. On a higher end plan
like the 2000 it should still be free, hence the $0 next to it.
If your bill comes out with vision overage I would call c/s, someone didn't
code something correctly.
"John Goober" <[email protected]> wrote in message
news:[email protected]...
> Hi,
>
> I have an older 2000 minute plan with shared vision. I have done what
they
> seem to call a Calling Service Area (CSA) change for two of the four
> add-a-phones. In addition, one of the CSA change phones was upgraded from
a
> 2G phone to a Vision phone.
>
> Anyway, my question is how the plan shows up on www.sprintpcs.com. On my
> old bills, the Vision phones show up as "PCS add-a-phone with Vision". I
do
> not know, however, how they showed up online when you look at 'My Plan'.
I
> can tell you what I see today...
>
> o main phone
> service summary: Unlimited PCS Vision
>
> o add-a-phone
> plan summary: PCS add-a-phone
> service summary: PCS Vision Pictures Pack
>
> They didn't have Vision Packs at the time, but there is also no dollar
> amount out to the right of the Pictures Pack. Does anyone know if this is
> just how the system shows the plan and if the billing system knows the
> Vision is shared?
>
> Thanks,
> John
>
>
- 11-15-2003, 08:02 AM #3Bob SmithGuest
Re: Older plans with shared vision
"Fellow Traveler" <[email protected]> wrote in message
news:[email protected]...
> Yes, it should just be the wording on the bill. Whenever a major change
is
> done like that, old plans (& the wording on the bill) cannot be captured,
so
> c/s has to use the "new" coding.
>
> The new coding should allow the vision to be shared. On a higher end plan
> like the 2000 it should still be free, hence the $0 next to it.
>
> If your bill comes out with vision overage I would call c/s, someone
didn't
> code something correctly.
I agree. That's what happened to yours truly, as stated above. I'm on the
same $85/2000 plan. I have three phones on my account, one which belongs to
my daughter in college. I noticed Vision charges on her account, called SPCS
CS, and the rep noticed that the account was miscoded for my daughter's
phone. It was fixed and no more charges show up.
Bob
> "John Goober" <[email protected]> wrote in message
> news:[email protected]...
> > Hi,
> >
> > I have an older 2000 minute plan with shared vision. I have done what
> they
> > seem to call a Calling Service Area (CSA) change for two of the four
> > add-a-phones. In addition, one of the CSA change phones was upgraded
from
> a
> > 2G phone to a Vision phone.
> >
> > Anyway, my question is how the plan shows up on www.sprintpcs.com. On
my
> > old bills, the Vision phones show up as "PCS add-a-phone with Vision".
I
> do
> > not know, however, how they showed up online when you look at 'My Plan'.
> I
> > can tell you what I see today...
> >
> > o main phone
> > service summary: Unlimited PCS Vision
> >
> > o add-a-phone
> > plan summary: PCS add-a-phone
> > service summary: PCS Vision Pictures Pack
> >
> > They didn't have Vision Packs at the time, but there is also no dollar
> > amount out to the right of the Pictures Pack. Does anyone know if this
is
> > just how the system shows the plan and if the billing system knows the
> > Vision is shared?
> >
> > Thanks,
> > John
> >
> >
>
>
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