How come USAA customers can't get the OTA PRL updates?

I asked the CS rep to flag my phones, but he said he can't do that for USAA

What gives?

"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]
> Fellow Traveler wrote:
> >
> > If there is an update for your particular service area it will
> > automatically be flagged.

> Not true.
> Larry

See More: PRL Update for USAA Customers???