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  1. #1
    MTG
    Guest
    Sprint's billing all screwed up. Again.

    I paid my November 8th bill for $136.66.

    Today on the web site, in the manage section, it says I owe 130.53 and to
    pay by 12/9/03.

    When I go to "View Invoice Details" it shows my last payment was made on
    Sep. 22 for 125.81 and my total current charges are 120.26!!!

    My last payment was on 11/3/03 for 136.66 per my Bankcard statement.

    The bottom line...Why can't Sprint get their **** together with billing and
    show the correct amounts online??????

    *sigh*





    See More: Sprint's web site billing is screwed up as usual.




  2. #2
    Fellow Traveler
    Guest

    Re: Sprint's web site billing is screwed up as usual.

    Typically, the front page info is the most up to date. When you go to look
    at your bill its quite a bit behind.

    Based on this info, I would say your payment was received, and your new bill
    is $130.53, you just can't see the actually invoice yet. I get my bills on
    line rather than mailed, and I usually don't get notice that the bill is
    avail on line for a good 7-10 days after my cycle.

    "MTG" <[email protected]> wrote in message news:[email protected]
    > Sprint's billing all screwed up. Again.
    >
    > I paid my November 8th bill for $136.66.
    >
    > Today on the web site, in the manage section, it says I owe 130.53 and to
    > pay by 12/9/03.
    >
    > When I go to "View Invoice Details" it shows my last payment was made on
    > Sep. 22 for 125.81 and my total current charges are 120.26!!!
    >
    > My last payment was on 11/3/03 for 136.66 per my Bankcard statement.
    >
    > The bottom line...Why can't Sprint get their **** together with billing

    and
    > show the correct amounts online??????
    >
    > *sigh*
    >
    >






  3. #3
    MTG
    Guest

    Re: Sprint's web site billing is screwed up as usual.


    > Typically, the front page info is the most up to date. When you go to

    look
    > at your bill its quite a bit behind.


    Yeah. I just think that it's terrible design to give outdated information.





  4. #4
    Steven J Sobol
    Guest

    Re: Sprint's web site billing is screwed up as usual.

    MTG <[email protected]> wrote:
    > Sprint's billing all screwed up. Again.


    > My last payment was on 11/3/03 for 136.66 per my Bankcard statement.
    >
    > The bottom line...Why can't Sprint get their **** together with billing and
    > show the correct amounts online??????


    The old website didn't show the current balance - instead it showed the
    amounts from the last statement; you'd have to drill down to get the current
    balance. I don't know if the new website is the same.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  5. #5
    Weekend Sunshine
    Guest

    Re: Sprint's web site billing is screwed up as usual.

    > Sprint's billing all screwed up. Again.


    No !!

    Still.



  6. #6
    Thomas T. Veldhouse
    Guest

    Re: Sprint's web site billing is screwed up as usual.


    "MTG" <[email protected]> wrote in message news:[email protected]
    >
    > > Typically, the front page info is the most up to date. When you go to

    > look
    > > at your bill its quite a bit behind.

    >
    > Yeah. I just think that it's terrible design to give outdated information.
    >
    >


    It doesn't, give outdated information. The front page shows the new amount,
    but when you go into the billing details, it clearly shows the data of the
    previous cycle, because the details have not yet become available. I think
    this is simply an attempt to allow customers to know their bill amount as
    soon as possible. I agree that it can be annoying if you want to pay
    immediately, as you can't see the details of what you are paying for until a
    day or two later. Bottom line is, don't pay until the details are available
    (for that fact, a financial advisor would tell you not to pay until the due
    date) so that you know what you are paying for.

    Tom Veldhouse





  7. #7
    DSL GURU
    Guest

    Re: Sprint's web site billing is screwed up as usual.

    > It doesn't, give outdated information.

    Sort of, it may. On the first 2 or 3 days of a billing cycle it will not show
    the new information, and then for another 2 or 3 days it will show the new
    information, but not have the "current" invoice to download. Phone purchase
    costs and credits will sometimes show up within hours, rather than at the start
    of the billing period.

    Just a minor problem, except by not posting those facts clearly on the web
    site, SprintPCS causes misunderstandings and generates many support calls, that
    could be avoided, if folks knew thse minor gotchas.

    Compare and contrast with posting of Minutes used, which also has gotchas,
    there Sprint lists the factors that cause apparently misleading results.



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