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  1. #1
    Michael
    Guest
    On Tue, 18 Nov 2003 07:20:21 GMT, O/Siris <[email protected]întpcs.côm>
    wrote:

    >> SPCS's billing software changes the contract end date on many occasions
    >> when it should not. I've had it confirmed that this is a billing systems
    >> issue by O/Siris and by phone reps at Sprint.
    >>
    >> I don't really have many issues with SPCS, but this is a big one.
    >>

    >
    >You're probably right, Steve. A big one. I'm always
    >explicit with customers about this one, and more than one
    >of them has refused to change because of it.



    Good to have confirmation from a SprintPCS employee about SprintPCS
    improperly sliding an expiration date forward to the end of a billing
    period. I will save this posting.

    I just emailed SprintPCS declaring myself without contract as a result
    of their unilateral change to the contract.

    STAY TUNED



    See More: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free




  2. #2
    O/Siris
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    Michael <[email protected]> wrote in message news:<[email protected]>...
    > On Tue, 18 Nov 2003 07:20:21 GMT, O/Siris <[email protected]întpcs.côm>
    > wrote:
    >
    > >> SPCS's billing software changes the contract end date on many occasions
    > >> when it should not. I've had it confirmed that this is a billing systems
    > >> issue by O/Siris and by phone reps at Sprint.
    > >>
    > >> I don't really have many issues with SPCS, but this is a big one.
    > >>

    > >
    > >You're probably right, Steve. A big one. I'm always
    > >explicit with customers about this one, and more than one
    > >of them has refused to change because of it.

    >
    >
    > Good to have confirmation from a SprintPCS employee about SprintPCS
    > improperly sliding an expiration date forward to the end of a billing
    > period. I will save this posting.
    >


    Interesting, considering that isn't what I said. Steve was talking
    about changing Area Codes, and I was agreeing with that point.



  3. #3
    Steven J Sobol
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    O/Siris <[email protected]> wrote:

    >> Good to have confirmation from a SprintPCS employee about SprintPCS
    >> improperly sliding an expiration date forward to the end of a billing
    >> period. I will save this posting.
    >>

    >
    > Interesting, considering that isn't what I said. Steve was talking
    > about changing Area Codes, and I was agreeing with that point.


    Actually, he's right. The original point was that contract dates get extended
    when they shouldn't be. Not the fault of the CSRs - the blame lies squarely
    on the management that either OK'd the billing system automatically changing
    the dates, or didn't bother fixing it when it was discovered that it was
    broken (and I know they have to know that it does what it does).

    My example of moving my service from one marketing region to another is
    just an example of that problem.

    As I've said before, Sprint is ripe for either a really big lawsuit, or
    ripe for getting spanked *hard* by a bunch of state Attorneys General like
    AOL did when their dialup network went to hell and everyone started getting
    busy signals all the time. Forget churn and pissed-off customers (which can
    also be a problem in this situation!) - Sprint is asking for legal trouble
    if they don't fix the situation soon.

    If Sprint management is smart, they'll fix the problem, and quick.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  4. #4
    O/Siris
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    In article <[email protected]>, Steven J=20
    [email protected] says...
    > The original point was that contract dates get extended
    > when they shouldn't be.
    >=20


    True, but a wavering date on the web site is hardly proof=20
    positive that the contract has, in fact, been extended.

    I'm not trying to deny that there is *a* problem. Only=20
    stating that possible web site error doesn't qualify that=20
    there's a contract problem *here*.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  5. #5
    Michael
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    On Wed, 19 Nov 2003 07:54:25 GMT, O/Siris <[email protected]întpcs.côm>
    wrote:

    >In article <[email protected]>, Steven J
    >[email protected] says...
    >> The original point was that contract dates get extended
    >> when they shouldn't be.
    >>

    >
    >True, but a wavering date on the web site is hardly proof
    >positive that the contract has, in fact, been extended.


    Try this. I call *2, have a 10 minute hold, and they give the
    incorrect date, and insist it must be correct as thats what the
    computer shows. I ask to be escalated, and the CSR who has refused
    to identify himself other than "Mike" hangs up. Email to eCare also
    gives the wrong date, and tells me to call *2.

    Time for Executive Services?

    Luckily I have my July bill showing the date the plan changed, and
    printouts from the web, showing the correct date and the changed date,
    which you eschew.





    >
    >I'm not trying to deny that there is *a* problem. Only
    >stating that possible web site error doesn't qualify that
    >there's a contract problem *here*.


    You know there is. And I'm glad Mr. Sobol agrees.




  6. #6
    Michael
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    On Wed, 19 Nov 2003 12:29:14 GMT, Michael <[email protected]> wrote:

    >On Wed, 19 Nov 2003 07:54:25 GMT, O/Siris <[email protected]întpcs.côm>
    >wrote:
    >
    >>In article <[email protected]>, Steven J
    >>[email protected] says...
    >>> The original point was that contract dates get extended
    >>> when they shouldn't be.
    >>>

    >>
    >>True, but a wavering date on the web site is hardly proof
    >>positive that the contract has, in fact, been extended.

    >
    >Try this. I call *2, have a 10 minute hold, and they give the
    >incorrect date, and insist it must be correct as thats what the
    >computer shows. I ask to be escalated, and the CSR who has refused
    >to identify himself other than "Mike" hangs up. Email to eCare also
    >gives the wrong date, and tells me to call *2.
    >
    >Time for Executive Services?
    >
    >Luckily I have my July bill showing the date the plan changed, and
    >printouts from the web, showing the correct date and the changed date,
    >which you eschew.
    >
    >
    >
    >
    >
    >>
    >>I'm not trying to deny that there is *a* problem. Only
    >>stating that possible web site error doesn't qualify that
    >>there's a contract problem *here*.

    >
    >You know there is. And I'm glad Mr. Sobol agrees.



    Executive Services has now waived my Contract, and says they will
    further investigate Billing system errors.





  7. #7
    Thomas T. Veldhouse
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    Michael wrote:
    > On Wed, 19 Nov 2003 12:29:14 GMT, Michael <[email protected]> wrote:
    >
    > Executive Services has now waived my Contract, and says they will
    > further investigate Billing system errors.


    Would you mind telling us the details of the 'waived' contract. What did
    they say they will do. You did say you just mailed a letter, so how did
    they respond so quick? I just want to be sure that you are not trying to
    save face, and in the process tearing down Sprint like our resident Sprint
    Assassin.

    Tom Veldhouse





  8. #8
    Steven J Sobol
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    > In article <[email protected]>, Steven J
    > [email protected] says...
    >> The original point was that contract dates get extended
    >> when they shouldn't be.
    >>

    >
    > True, but a wavering date on the web site is hardly proof
    > positive that the contract has, in fact, been extended.


    Also true.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  9. #9
    Thomas T. Veldhouse
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    Thomas T. Veldhouse wrote:
    > Michael wrote:
    >> On Wed, 19 Nov 2003 12:29:14 GMT, Michael <[email protected]> wrote:
    >>
    >> Executive Services has now waived my Contract, and says they will
    >> further investigate Billing system errors.

    >
    > Would you mind telling us the details of the 'waived' contract. What
    > did they say they will do. You did say you just mailed a letter, so
    > how did they respond so quick? I just want to be sure that you are
    > not trying to save face, and in the process tearing down Sprint like
    > our resident Sprint Assassin.
    >
    > Tom Veldhouse


    OK, I correct my statement, you said you emailed them. Still, my questions
    remain.

    Tom Veldhouse





  10. #10
    Steven J Sobol
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    Michael <[email protected]> wrote:

    >>You know there is. And I'm glad Mr. Sobol agrees.


    Rob was just saying that the web site isn't the ultimate source of info.
    I'd personally rather call CS instead. He wasn't denying the problem.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  11. #11
    DSL GURU
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    > I'd personally rather call CS instead. He wasn't
    > denying the problem.


    CSR's have no authority to alter Advantage Agreements.



  12. #12
    Michael
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    On Wed, 19 Nov 2003 12:29:14 GMT, Michael <[email protected]> wrote:

    >On Wed, 19 Nov 2003 07:54:25 GMT, O/Siris <[email protected]întpcs.côm>
    >wrote:
    >
    >>In article <[email protected]>, Steven J
    >>[email protected] says...
    >>> The original point was that contract dates get extended
    >>> when they shouldn't be.
    >>>

    >>
    >>True, but a wavering date on the web site is hardly proof
    >>positive that the contract has, in fact, been extended.

    >
    >Try this. I call *2, have a 10 minute hold, and they give the
    >incorrect date, and insist it must be correct as thats what the
    >computer shows. I ask to be escalated, and the CSR who has refused
    >to identify himself other than "Mike" hangs up. Email to eCare also
    >gives the wrong date, and tells me to call *2.
    >
    >Time for Executive Services?
    >
    >Luckily I have my July bill showing the date the plan changed, and
    >printouts from the web, showing the correct date and the changed date,
    >which you eschew.
    >
    >
    >
    >
    >
    >>
    >>I'm not trying to deny that there is *a* problem. Only
    >>stating that possible web site error doesn't qualify that
    >>there's a contract problem *here*.

    >
    >You know there is. And I'm glad Mr. Sobol agrees.



    Executive Services has now waived my Contract, and says they will
    further investigate Billing system errors.





  13. #13
    DSL GURU
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    Executive Services has now waived my Contract, and says they will further
    investigate Billing system errors.
    ===================================
    So much for printouts from websites mean nothing.



  14. #14
    Thomas T. Veldhouse
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    Michael wrote:
    > On Wed, 19 Nov 2003 12:29:14 GMT, Michael <[email protected]> wrote:
    >
    >
    >
    > Executive Services has now waived my Contract, and says they will
    > further investigate Billing system errors.


    Wouldn't you know it, Michael is Phillipe .. from Houston Texas.

    Tom Veldhouse





  15. #15
    Steven J Sobol
    Guest

    Re: Confirmed: SprintPCS invalidates contracts. GET OUT OF SPRINTPCS free

    DSL GURU <[email protected]> wrote:
    >> I'd personally rather call CS instead. He wasn't
    >> denying the problem.

    >
    > CSR's have no authority to alter Advantage Agreements.


    Where did I say they did?

    CSRs are able to see what's in the computer. I would trust that rather than
    trust the website. Just my personal preference. I wasn't saying they had
    any authority to alter contracts.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



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