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- 11-20-2003, 05:07 PM #16Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
Thomas T. Veldhouse wrote:
>
> "Thomas T. Veldhouse" <[email protected]> wrote in message
> news:[email protected]...
>>
>>
>> Did I ever say that Philippe is an ASS? In case I didn't, Philippe is an
>> ASS. What a nice guy he is that he so happily demunges somebodies email
>> address so that they will receive spam to no end. If there was any doubt
>> about this guy being worthless scum, just remember what he does here.
>>
>> Tom Veldhouse
>>
>
> In all fairness ... I note that he didn't demunge the email address that
> time. It was open to begin with. But, he has done it in the past, and so
> my statement on Philippe looking like a rear-end stands.
>
> Tom Veldhouse
Actually Tom, you were right the first time (take a close look at both email
addresses), he did attempt to de-munge the address. And he has done it to
me on more than one post in the last 24 hours.
So, to all of you who cry about responses to Phil's ****-for-brains,
factless posts in this group (and others), here's a classic example of his
immaturity and total disregard for Usenet etiquette. He has indeed stooped
to a new level of stupidity (if that is possible).
And Phil- I think you will eventually learn that this childish little act on
your part will not have the desired effect. That's all I'll say about it
here.
› See More: SprintPCS to soon start what it said it already did
- 11-20-2003, 05:23 PM #17Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
DSL GURU wrote:
>
> Name one lie I EVER told.
One lie? That's all? I don't even have to break a sweat on that one. Try
this:
"Sprint PCS has the highest churn in the industry."
Sound familiar? Wasn't that proven to be a lie? I'm not going to go down
your long list point by point, because EVERY TIME I have, you let the
thread die without responding. There are over 50 examples in this group
alone over the last month- you spout your bull****, I call you on it and
ask qustions, and the thread dies without a response from you. It is the
only guarantee to shut you up on any thread- as soon as a response to you
has a sentence ending in a question mark, you disappear. And this proves
two things- you are a chicken ****, and you have no idea of what you are
talking about.
So, I've provided your lie for you, and will continue to do so. And that
automatically makes me better than you, because I have asked you to provide
examples when you have accused me of saying something, only to have you
ignore the thread (see a pattern here?). And unlike you, I will continue
to draw from my professional experience and expertise (I've worked with
cells longer than you've known how to operate one) to provide an unbiased
view of your childish *****ing. Call me an apologist if you feel the need-
it only shows the level of your desperation.
- 11-20-2003, 05:41 PM #18DSL GURUGuest
Re: SprintPCS to soon start what it said it already did
Using obscenities and apologists patting each othe ron the back, does not
improve SprintPCS customer
service, rated worst in the industry. It does not make SprintPCS profitable,
and it does nothing for the high churn rate of Sprint ~30% per year and
increasing.
If what happened in England is repeated here when number portability goes into
effect (and all the experts expect it to) churn rates will increase by 50%
regardless of what insults the SprintPCS apologist use.
So immature. don't discuss SprintPCS integration, just insult anyone who points
out Sprint's ads lie.
- 11-20-2003, 05:54 PM #19Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
DSL GURU wrote:
> Using obscenities and apologists patting each othe ron the back, does not
> improve SprintPCS customer
> service, rated worst in the industry. It does not make SprintPCS
> profitable, and it does nothing for the high churn rate of Sprint ~30% per
> year and increasing.
But pointing you ot for the email posting troll that you are will prevent
some newbies in this group from thinking that you speak the truth.
>
> If what happened in England is repeated here when number portability goes
> into effect (and all the experts expect it to) churn rates will increase
> by 50% regardless of what insults the SprintPCS apologist use.
>
> So immature. don't discuss SprintPCS integration, just insult anyone who
> points out Sprint's ads lie.
Start answering questions- the discussions are out there. You choose to
ignore them. Scared?
- 11-20-2003, 06:23 PM #20DSL GURUGuest
Re: SprintPCS to soon start what it said it already did
[email protected] leading blind apologist for SprintPCS:
Is your wife beating you up that you have to take it out on others?
I discussed it fully, and you just insult me and pat yourslef on the back for
it. You are the one trolling this newsgroup with your insults
- 11-20-2003, 06:28 PM #21DSL GURUGuest
Re: SprintPCS to soon start what it said it already did
"Sprint PCS has the highest churn in the industry."
- 11-20-2003, 06:29 PM #22DSL GURUGuest
Re: SprintPCS to soon start what it said it already did
[email protected]
> you spout your bullshxt
Ok - childishly use bad language like a 13 year old and that makes you right
- 11-20-2003, 06:30 PM #23DSL GURUGuest
Re: SprintPCS to soon start what it said it already did
Argue these facts you apologist:
+ Dishonest commercial about Complete Sense and integration
+ Still no proper coverage maps as required by Consumer Code
+ Coverage maps drawn by marketing, color over known dead zones to pretend they
don't exist.
+ Dishonest attempt to extend Advantage Agreement
+ Dishonest application of retention plan (promised Vision, didn't deliver)
+ Impossible to deal with Customer Service
Hold times too long
6 minute goals, so they rush you off line
CSRs don't help you they want to upsell you
CSRs refuse to uniquely identify themselves "My name is Mike, that's all
I have to tell you"
CSRs NEVER escalate a call, they transfer you back to bull pen
CSRs commonly hang up on you to "Complete the Call"
Untrained CSRs - don't know about PRL flagging, ESN swaps.
Lie to get you off the phone " We'll research and call you back" and of
course call never comes
+ Sprint leaving customers with known defective phones - i.e. Samsung Black
8500
+ Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
Speaker phone
+ SprintPCS not being proactive with firmware updates, even in safety
situations.
+ Store techs lying that they don't have a firmware update, so they don't have
to install it.
+ Sprint refusing to honor phone warrantees (You must have dropped it)
+ Insulting employees seen on USENET - alt.cellular.sprintpcs
+ Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
+ Web site can't tell you minutes used in too many situations
+ Understaffed SprintPCS owned stores
+ Overcharges for cost recovery for Portability and Pooling ($1.15/month per
phone is a ripoff)
+ 18 month replacement rule not valid if warrantee replacement needed, is an
unreasonable restriction.
- 11-20-2003, 07:34 PM #24Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
DSL GURU wrote:
> Argue these facts you apologist:
Fine- for the last time. You could try something new- answer any questions
that might be asked.
>
> + Dishonest commercial about Complete Sense and integration
Your opinion only- no facts provided.
> + Still no proper coverage maps as required by Consumer Code
Coverage maps, as described by the Consumer Code, are available. Can't help
it that they don't meet your childish expectations.
> + Coverage maps drawn by marketing, color over known dead zones to pretend
> they don't exist.
Please provide the proof that they are drawn by marketing.
> + Dishonest attempt to extend Advantage Agreement
Yet to be proven that this was not a software issue.
> + Dishonest application of retention plan (promised Vision, didn't
> deliver)
Is this a common, documented issue, or does this just apply to your own
wonderful retention experience?
> + Impossible to deal with Customer Service
> Hold times too long
How long, and what is there goal?
> 6 minute goals, so they rush you off line
6 minute average- I've talked this one to death.
> CSRs don't help you they want to upsell you
So problems NEVER get fixed?
> CSRs refuse to uniquely identify themselves "My name is Mike,
> that's all
> I have to tell you"
Wouldn't that be like using twenty different names in a newsgroup?
> CSRs NEVER escalate a call, they transfer you back to bull pen
THe 'bull pen', or the escalation queue?
> CSRs commonly hang up on you to "Complete the Call"
A common practice among all call centers
> Untrained CSRs - don't know about PRL flagging, ESN swaps.
Life in the call center environment- they can't fill the seats quick enough,
because they are poorly paid and have to deal with some very unreasonable
people.
> Lie to get you off the phone " We'll research and call you back"
> and of
> course call never comes
You don't know much about call centers, do you? THe person answering the
phone is not the person that will research. They don't lie- that would
mean that they know that no research will be done by someone else.
> + Sprint leaving customers with known defective phones - i.e. Samsung
> Black 8500
Are you saying that your 'Phone Repair FAQ' is a lie? It tells Sprint
customers how to deal with defective phones, meaning that SPrint can't
leave the customer with a defective phone.
> + Secret lists of known problem phones and phones with "issues" ie Sanyo
> 4500 Speaker phone
Proof please.
> + SprintPCS not being proactive with firmware updates, even in safety
> situations.
Is there a news source that backs this up- pretty bold to say without
hesitation that they are not proactive.
> + Store techs lying that they don't have a firmware update, so they don't
> have to install it.
And Verizon and Nextel store employees lie about coverage, and car salesman
lie about car conditions, and cable companies lie about 'package deals'.
Welcome to the world of big business.
> + Sprint refusing to honor phone warrantees (You must have dropped it)
No different than anyone else.
> + Insulting employees seen on USENET - alt.cellular.sprintpcs
Ignorant trolls seen on USENET- and they don't limnit themselves to
sprintpcs, do they, Phil?
> + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
No carrier can dictate cost from the manufacturer- if it costs them more, it
costs you more. Why is this Sprint's fault?
> + Web site can't tell you minutes used in too many situations
Last I knew, you couldn't even check minutes used on nextel.com- sounds like
Sprint is a step ahead of them.
> + Understaffed SprintPCS owned stores
So's my local 7-11. Deal with it.
> + Overcharges for cost recovery for Portability and Pooling ($1.15/month
> per phone is a ripoff)
Simple math, Phil- Portability is expected to cost the industry $2B. There
are five major carriers- how much will it cost each major carrier?
> + 18 month replacement rule not valid if warrantee replacement needed, is
> an unreasonable restriction.
No other industry gives away hardware- why is this simple restriction
unreasonable?
Now that I've eanswered yours, I'll be following up with a few things
myself. I don't expect you to do anything with the post- you are too
unintelligent to answer the questions anyway. You'll just let it die. As
you can see, I'll answer your claims, which must make me a better person.
- 11-20-2003, 07:46 PM #25AboutdakotaGuest
Re: SprintPCS to soon start what it said it already did
DSL GURU wrote:
> Argue these facts you apologist:
>
> + Dishonest commercial about Complete Sense and integration
Did you bring this issue up to the FCC? It's false advertising. It's a
legal issue, if you can prove it. Maybe the Better Business Bureau.
Or your state Attorney's General Office. These are all good routes to
take when you can PROVE false advertising. I'd try all three at the
same time.
> + Still no proper coverage maps as required by Consumer Code
Do you want to pay $1049.99 for a complete coverage map, polyurethane
that lies about 18 feet by 22 feet of the United States so they can show
EVERY dead spot? I'd hate to see how big Verizon Cingular must be to
print EVERY KNOWN dead spot.
> + Coverage maps drawn by marketing, color over known dead zones to pretend they
> don't exist.
> + Dishonest attempt to extend Advantage Agreement
> + Dishonest application of retention plan (promised Vision, didn't deliver)
> + Impossible to deal with Customer Service
> Hold times too long
> 6 minute goals, so they rush you off line
> CSRs don't help you they want to upsell you
> CSRs refuse to uniquely identify themselves "My name is Mike, that's all
> I have to tell you"
> CSRs NEVER escalate a call, they transfer you back to bull pen
> CSRs commonly hang up on you to "Complete the Call"
> Untrained CSRs - don't know about PRL flagging, ESN swaps.
> Lie to get you off the phone " We'll research and call you back" and of
> course call never comes
> + Sprint leaving customers with known defective phones - i.e. Samsung Black
> 8500
> + Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
> Speaker phone
Secret? That must mean you don't know about it, otherise it wouldn't be
a secret.
> + SprintPCS not being proactive with firmware updates, even in safety
> situations.
Can you PROVE it?
> + Store techs lying that they don't have a firmware update, so they don't have
> to install it.
Did you look at their computer to verify that? If you did, that's illegal.
> + Sprint refusing to honor phone warrantees (You must have dropped it)
Really, that's not surprising. Most companies let the manufacturer take
care of the warranties. I've never heard of a wireless companies that
has warantEEs.
> + Insulting employees seen on USENET - alt.cellular.sprintpcs
Can you PROVE beyond a reasonable doubt that they are employees? I,
too, could be an employee. I could be your mother. I could be your
next door neighbor (boy, that would be scary).
> + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
Overpriced...maybe you should buy phones directly from the manufacturer
to see overpriced.
> + Web site can't tell you minutes used in too many situations
> + Understaffed SprintPCS owned stores
> + Overcharges for cost recovery for Portability and Pooling ($1.15/month per
> phone is a ripoff)
Boy, I thought Western Wireless's new 6.50 or so per month was
outrageous. I ain't seen nothing yet! How can you live with $1.15....?
- 11-20-2003, 07:55 PM #26Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
OK, Phil- my turn. Take a crack at these. They should look familiar-
they've been asked (and unaswered) many times before.
1. You have labeled me and many others in this group 'apologists' when we
don't say what you want to hear. I can't speak for the others, but in my
case, show me one quote where I have apologized for the actions of Sprint
specifically, and not talked about them as a part of the entire industry.
Remember, I have to be talking sepcifically about SPrint- no
generalizations, no industry-wide comments.
Recently, Phil Said:
"Typical Sprint apologist, proven wrong, SprintPCS stock is in the toilet,
and
his reposnse is to insult the messenger and ignore the message."
in response to:
"Do the Wall St. guys know anything about the billing systems, network
technology, individual rate plans, phone technology (not just what is in
the press releases), network expansion plans, fraud programs, network
upgrades, retention programs, 3G technology, technology in development
(again, details, not press releases), or account structures (this list is
just for starters)? Or do they know the window dressing stuff and use that
in conjunction with the financials to do their analysis after the fact?
Did you ever stop to think (oh wait- this is Phil I'm talking to) that
there might be people in the industry (INDUSTRY ANALYSTS) that use the
great big partial list (among other things) I just gave you to determine
the true place a company has in the industry, and uses the financials only
to determine market trends, and not profitability? Last hint, Phil- this
last group of people DO exist, and.......hehehehehehe......they exist in
this group. They don't care about any particular company (translation- not
apologists) as long as the information posted is accurate."
2. You have also stated that I have a 'vested interest' in Sprint. What is
it- you seem to have information if you are making such a bold statement.
This question has gone unanswered.
3. Is it your claim that every cellular company that loses money in a
quarter will go out of business? If so, please show this trend through
articles and analysis.
Recently, Phil said:
"Lets start over. Here is the Reuters story that Sprint apologists try to go
OFF
TOPIC on so it wont be discussed. SprintPCS is losing money, if they keep it
up
they WILL go out of business. "
4. Is it your claim that Wall Street financial analysts know more about
the industry than the industry's own analysts? Do you even acknowledge the
existence of industry analysts? Do you know more than the industry
analysts?
When asked this question, Phil replied:
"The link was already posted, but just for you here it is again:"
5. Is it your claim that stock price alone dictates the survival of
cellular companies?
6. In an industry where the leaders in Customer Satisfaction can't reach
70% satisfaction, is there a big difference between first and last?
7. Why all of the name changes? Afraid people are going to miss your
pearls of wisdom?
This question has never been answered.
8. Only a person with any true experience in the industry would normally
make the claims that you do. What is your experience, other than being a
whiney pain-in-the-arse end user?
This question has never been answered.
Take your best shot- there are plenty more.
- 11-20-2003, 07:55 PM #27Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
OK, Phil- my turn. Take a crack at these. They should look familiar-
they've been asked (and unaswered) many times before.
1. You have labeled me and many others in this group 'apologists' when we
don't say what you want to hear. I can't speak for the others, but in my
case, show me one quote where I have apologized for the actions of Sprint
specifically, and not talked about them as a part of the entire industry.
Remember, I have to be talking sepcifically about SPrint- no
generalizations, no industry-wide comments.
Recently, Phil Said:
"Typical Sprint apologist, proven wrong, SprintPCS stock is in the toilet,
and
his reposnse is to insult the messenger and ignore the message."
in response to:
"Do the Wall St. guys know anything about the billing systems, network
technology, individual rate plans, phone technology (not just what is in
the press releases), network expansion plans, fraud programs, network
upgrades, retention programs, 3G technology, technology in development
(again, details, not press releases), or account structures (this list is
just for starters)? Or do they know the window dressing stuff and use that
in conjunction with the financials to do their analysis after the fact?
Did you ever stop to think (oh wait- this is Phil I'm talking to) that
there might be people in the industry (INDUSTRY ANALYSTS) that use the
great big partial list (among other things) I just gave you to determine
the true place a company has in the industry, and uses the financials only
to determine market trends, and not profitability? Last hint, Phil- this
last group of people DO exist, and.......hehehehehehe......they exist in
this group. They don't care about any particular company (translation- not
apologists) as long as the information posted is accurate."
2. You have also stated that I have a 'vested interest' in Sprint. What is
it- you seem to have information if you are making such a bold statement.
This question has gone unanswered.
3. Is it your claim that every cellular company that loses money in a
quarter will go out of business? If so, please show this trend through
articles and analysis.
Recently, Phil said:
"Lets start over. Here is the Reuters story that Sprint apologists try to go
OFF
TOPIC on so it wont be discussed. SprintPCS is losing money, if they keep it
up
they WILL go out of business. "
4. Is it your claim that Wall Street financial analysts know more about
the industry than the industry's own analysts? Do you even acknowledge the
existence of industry analysts? Do you know more than the industry
analysts?
When asked this question, Phil replied:
"The link was already posted, but just for you here it is again:"
5. Is it your claim that stock price alone dictates the survival of
cellular companies?
6. In an industry where the leaders in Customer Satisfaction can't reach
70% satisfaction, is there a big difference between first and last?
7. Why all of the name changes? Afraid people are going to miss your
pearls of wisdom?
This question has never been answered.
8. Only a person with any true experience in the industry would normally
make the claims that you do. What is your experience, other than being a
whiney pain-in-the-arse end user?
This question has never been answered.
Take your best shot- there are plenty more.
- 11-20-2003, 08:15 PM #28Scott StephensonGuest
Re: SprintPCS to soon start what it said it already did
DSL GURU wrote:
>> since when is long distance a part of PCS
>
> It isn't and thats my point.
>
> BUT - Sprint commercials say its all integrated, but
> [email protected] continues to feign not understanding so as
> to apologize for the dishonest commercials.
And Phil- any more posts of an email address other than one posted in my
header will be reported as a newsgroup violation to AOL, and any other
provider you should use in the future. It will be reported as a documented
attempt to make an email address available to spammers.
- 11-21-2003, 07:51 AM #29Thomas T. VeldhouseGuest
Re: SprintPCS to soon start what it said it already did
"Scott Stephenson" <[email protected]> wrote in message
news:[email protected]...
> DSL GURU wrote:
>
> >> since when is long distance a part of PCS
> >
> > It isn't and thats my point.
> >
> > BUT - Sprint commercials say its all integrated, but
> > [email protected] continues to feign not understanding so
as
> > to apologize for the dishonest commercials.
>
>
> And Phil- any more posts of an email address other than one posted in my
> header will be reported as a newsgroup violation to AOL, and any other
> provider you should use in the future. It will be reported as a
documented
> attempt to make an email address available to spammers.
Now that is a good idea. I think we would get rid of about 20 different
Philippe identities with that one! Scott, I don't think you should wait to
do this, I think you should do it immediately. Perhaps Earthlink/Mindspring
will also be interested in his antics. That is even a larger threat I
think, as that will shut his DSL down cold. Since Sprint has a vested
interest in Earthlink, perhaps they will take harsher rather than lighter
measures?
Tom Veldhouse
- 11-21-2003, 08:40 AM #30DSL GURUGuest
Re: SprintPCS to soon start what it said it already did
Smith already complained to Earthlink, and they said one is free to change
alias. Go waste your time writing to AOL. They have bigger fish to fry.
No alias I use is to fraudulently impersonate another.
LMAO.
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