Page 1 of 3 123 LastLast
Results 1 to 15 of 44
  1. #1
    DSL GURU
    Guest
    SprintPCS has been running commercials telling how all its services are
    integrated.
    I have pointed out that is false as it is not true.

    Interestingly today they have a press release saying they are cross training
    towards that purpose.

    http://biz.yahoo.com/djus/031119/1102001002_2.html







    See More: SprintPCS to soon start what it said it already did




  2. #2
    Bob Smith
    Guest

    Re: SprintPCS to soon start what it said it already did


    "DSL GURU" <[email protected]> wrote in message
    news:[email protected]
    > SprintPCS has been running commercials telling how all its services are
    > integrated.
    > I have pointed out that is false as it is not true.
    >
    > Interestingly today they have a press release saying they are cross

    training
    > towards that purpose.
    >
    > http://biz.yahoo.com/djus/031119/1102001002_2.html


    Absolutely incorrect Phillipe ... The article you quoted said ... and I
    quote "Sprint Corp. (NYSE:PCS - News) is training its business long-distance
    sales force to sell its wireless products, and vice-versa, as part of the
    integration of the two divisions, said Chief Financial Officer Bob
    Dellinger."

    Do you see anything above, or in the rest of the article, which discusses
    cross training customer service? Not mentioned once. Dellinger was only
    discussing the sales force. Your messages on this subject all were directed
    on customer service ...

    Bob





  3. #3
    DSL GURU
    Guest

    Re: SprintPCS to soon start what it said it already did

    "is training" means they have not been trained yet.

    Typical for a SprintPCS apologist



  4. #4
    Bob Smith
    Guest

    Re: SprintPCS to soon start what it said it already did


    "DSL GURU" <[email protected]> wrote in message
    news:[email protected]
    > "is training" means they have not been trained yet.


    And your point is?

    >
    > Typical for a SprintPCS apologist


    Spinning your wheels, are you? You bend one way, originally trying to equate
    this into a customer service issue because an SPCS CS rep can't answer a
    Sprint LD question and needs to transfer the call, then bend another,
    posting an article and say it's the same thing, when the article is talking
    about cross training selling for each of the sales unit for each division
    .... This is totally two different issues.

    About your argument on complete integration, what's your definition of what
    that is suppose to mean? That everyone is suppose to know everyone else's
    job? That a cellular tower installer should know how to handle CS? That a CS
    rep should know how LD truck lines are handled? That a sales person in
    either division should be able to handle Account Receivables? How about A/R
    personnel doing data tech support on Vision?

    Sears is supposed to be fully integrated, where one could go into buy a
    chain saw, a diamond ring, get a set of tires or a tune up, get insurance or
    invest in stocks and mutual funds. You probably think those people should be
    qualified in all these fields too. Oh, and let's not forget the cooking
    staffs. I guess they should be selling insurance too, then cooking up some
    meat loaf, and then installing a timing chain on a 87 Ford?

    How about a hospital? It's a diverse business and integrated with the
    services they offer.You probably think that an orthopedist should offer
    advice on a triple bypass, or a neurologist know what a urologist should
    know!.

    This will be my last post to you Phillipe under your 25+ id, DSL GURU ... as
    it's useless to try to reason with your illogical reasoning, your failure to
    answer questions, to try to dance around all the points made against your
    position and fail, your cowardice in not sticking to one ID and your agenda
    against SPCS ...

    If I see you popping up with any new ID's though, I will call you out on
    that.

    Bob





  5. #5
    DSL GURU
    Guest

    Re: SprintPCS to soon start what it said it already did

    in not sticking to one ID and your agenda
    against SPCS ...


    ========

    My agenda is the truth, I do not apologize for False ads, bad service or lying
    CSRs.



  6. #6
    Steven J Sobol
    Guest

    Re: SprintPCS to soon start what it said it already did

    DSL GURU <[email protected]> wrote:
    > "is training" means they have not been trained yet.


    And "sales" doesn't mean "customer service", Einstein.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  7. #7
    DSL GURU
    Guest

    Re: SprintPCS to soon start what it said it already did

    > And "sales" doesn't mean "customer service",
    > Einstein.


    As has been mentioned many times, and Executive Services has confirmed to me,
    CSRs have sales "goals", or as a SprintPCS employee posted here
    "we're all salesman".



  8. #8
    norelpref
    Guest

    Re: SprintPCS to soon start what it said it already did

    On 19 Nov 2003 20:00:52 GMT, [email protected] (DSL GURU) wrote:

    >> And "sales" doesn't mean "customer service",
    >> Einstein.

    >
    >As has been mentioned many times, and Executive Services has confirmed to me,
    >CSRs have sales "goals", or as a SprintPCS employee posted here
    >"we're all salesman".


    Strange way to look at it but that still does NOT mean that all
    "salesmen" are CSR's..



  9. #9
    DSL GURU
    Guest

    Re: SprintPCS to soon start what it said it already did

    So the SprintPCS apologists are bragging that SprintPCS has started
    cross-training CSRs yet? Doesn't that make this "fully integrated" commercial
    even more of a lie?



  10. #10
    Scott Stephenson
    Guest

    Re: SprintPCS to soon start what it said it already did

    DSL GURU wrote:

    > So the SprintPCS apologists are bragging that SprintPCS has started
    > cross-training CSRs yet? Doesn't that make this "fully integrated"
    > commercial even more of a lie?


    Yo, Phil- since when is long distance a part of PCS? I guess that this
    article has nothing to do with PCS being integrated- its now the whole
    Company, which is above and beyond the commercials.



  11. #11
    Scott Stephenson
    Guest

    Re: SprintPCS to soon start what it said it already did

    DSL GURU wrote:

    > in not sticking to one ID and your agenda
    > against SPCS ...
    >
    >
    > ========
    >
    > My agenda is the truth, I do not apologize for False ads, bad service or
    > lying CSRs.


    And you don't tell the facts- only your slanted view, which often includes
    intentional misquotes, personal opnion (not based in fact) and
    out-of-context statements. You are the epitomy of the poor state of our
    educational system, meaning that you don't have a clue about how things in
    the real world truly are.



  12. #12
    DSL GURU
    Guest

    Re: SprintPCS to soon start what it said it already did

    > since when is long distance a part of PCS

    It isn't and thats my point.

    BUT - Sprint commercials say its all integrated, but
    [email protected] continues to feign not understanding so as to
    apologize for the dishonest commercials.



  13. #13
    Ric
    Guest

    Re: SprintPCS to soon start what it said it already did

    [email protected] (DSL GURU) wrote in message news:<[email protected]>...
    > > since when is long distance a part of PCS

    >
    > It isn't and thats my point.
    >
    > BUT - Sprint commercials say its all integrated, but
    > [email protected] continues to feign not understanding so as to
    > apologize for the dishonest commercials.


    Well since you don't, won't, or can't keep the same id Phillipe guess
    your only point is to stir up trouble with misquotes, halftruths, and
    such. Any other items you attempt to "prove" quickly get discounted
    because of your dishonest ways. Maybe you need to watch the
    commercial and actually listen to it because it doesn't say "its all
    integrated". It refers to as a small business only having to talk to
    one salesperson instead of 2, as would be the case with AT&T, which is
    a true statement.



  14. #14
    Thomas T. Veldhouse
    Guest

    Re: SprintPCS to soon start what it said it already did


    "Ric" <[email protected]> wrote in message
    news:[email protected]

    > > BUT - Sprint commercials say its all integrated, but
    > > <DEMUNGED ADDRESS SNIPPED> continues to feign not understanding so as to
    > > apologize for the dishonest commercials.

    >


    Did I ever say that Philippe is an ASS? In case I didn't, Philippe is an
    ASS. What a nice guy he is that he so happily demunges somebodies email
    address so that they will receive spam to no end. If there was any doubt
    about this guy being worthless scum, just remember what he does here.

    Tom Veldhouse





  15. #15
    Thomas T. Veldhouse
    Guest

    Re: SprintPCS to soon start what it said it already did


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    >
    >
    > Did I ever say that Philippe is an ASS? In case I didn't, Philippe is an
    > ASS. What a nice guy he is that he so happily demunges somebodies email
    > address so that they will receive spam to no end. If there was any doubt
    > about this guy being worthless scum, just remember what he does here.
    >
    > Tom Veldhouse
    >


    In all fairness ... I note that he didn't demunge the email address that
    time. It was open to begin with. But, he has done it in the past, and so
    my statement on Philippe looking like a rear-end stands.

    Tom Veldhouse





  • Similar Threads




  • Page 1 of 3 123 LastLast