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  1. #1
    Matt
    Guest
    When I try to log onto the website, I see this:

    "We are very sorry, but the systems required to access your account
    information are currently unavailable. Unfortunately, this outage also
    temporarily prevents a representative from accessing your information.

    We regret any inconvenience this causes. Please try again later, and thank
    you for choosing PCS Service from Sprint."

    My fiance can log onto her account fine. Any idea what might be causing
    this?

    Thanks.





    See More: can't log onto Sprint website




  2. #2
    Bob Smith
    Guest

    Re: can't log onto Sprint website


    "Matt" <[email protected]> wrote in message
    news:[email protected]_s02...
    > When I try to log onto the website, I see this:
    >
    > "We are very sorry, but the systems required to access your account
    > information are currently unavailable. Unfortunately, this outage also
    > temporarily prevents a representative from accessing your information.
    >
    > We regret any inconvenience this causes. Please try again later, and thank
    > you for choosing PCS Service from Sprint."
    >
    > My fiance can log onto her account fine. Any idea what might be causing
    > this?
    >
    > Thanks.
    >

    Matt, here's one suggestion that may or may not work. You may have a
    corrupted cookie on your computer. Close down all open IE windows. Then go
    to Start - Search Files, and do a search on sprintpcs. Delete all the
    sprintpcs cookies.

    Re-open IE, go to www.sprintpcs.com and try to sign onto your account again.

    Bob





  3. #3
    Matt
    Guest

    Re: can't log onto Sprint website

    Thanks, Bob. I should have mentioned that I already trashed all my Sprint
    cookies and that I used the same browser for my account and my fiance's
    account and her's logged on fine and mine was as below. My new contract
    with new plan goes into effect tomorrow or the next day. Perhaps that's it?
    Either way, it's a message I've never seen before.


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Matt" <[email protected]> wrote in message
    > news:[email protected]_s02...
    > > When I try to log onto the website, I see this:
    > >
    > > "We are very sorry, but the systems required to access your account
    > > information are currently unavailable. Unfortunately, this outage also
    > > temporarily prevents a representative from accessing your information.
    > >
    > > We regret any inconvenience this causes. Please try again later, and

    thank
    > > you for choosing PCS Service from Sprint."
    > >
    > > My fiance can log onto her account fine. Any idea what might be causing
    > > this?
    > >
    > > Thanks.
    > >

    > Matt, here's one suggestion that may or may not work. You may have a
    > corrupted cookie on your computer. Close down all open IE windows. Then go
    > to Start - Search Files, and do a search on sprintpcs. Delete all the
    > sprintpcs cookies.
    >
    > Re-open IE, go to www.sprintpcs.com and try to sign onto your account

    again.
    >
    > Bob
    >
    >






  4. #4
    Steven J Sobol
    Guest

    Re: can't log onto Sprint website

    Bob Smith <[email protected]> wrote:
    >
    > Matt, here's one suggestion that may or may not work. You may have a
    > corrupted cookie on your computer. Close down all open IE windows. Then go
    > to Start - Search Files, and do a search on sprintpcs. Delete all the
    > sprintpcs cookies.


    If you are going to only delete sprintpcs cookies, it'll be much easier to
    run IE, click Tools|Internet Options, click Settings, click View Files
    and delete the cookies whose address ends in @sprintpcs.com.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  5. #5
    DSL GURU
    Guest

    Re: can't log onto Sprint website

    Have you just recently changed your rate plan? If so it may cause such messages
    to occur until the start of your next billing period.



  6. #6
    Matt
    Guest

    Re: can't log onto Sprint website

    I would think that would show up when I tried to look at my current usage,
    but I can't even get into the site itself. It must be the new plan which
    goes into effect in a few days.

    (should have mentioned this in my first post...sorry)


    "DSL GURU" <[email protected]> wrote in message
    news:[email protected]
    > Have you just recently changed your rate plan? If so it may cause such

    messages
    > to occur until the start of your next billing period.






  7. #7
    DSL GURU
    Guest

    Re: can't log onto Sprint website

    I would think that would show up when I tried to look at my current usage,
    but I can't even get into the site itself. It must be the new plan which
    goes into effect in a few days.
    =================================
    Surprise!! If you can''t now get into the web site, they've already changed
    your plan. Call *2 and confirm. Make sure any advantage agreement then reflects
    that date, rather than being illegally pushed forward to your billing date.



  8. #8
    Alias for Smith
    Guest

    Re: can't log onto Sprint website

    Simpler yet. Call *4. If it wont report your useage, your plan is changed
    already.



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