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  1. #1
    DSL GURU
    Guest
    I just received a phone call:

    "Is this John Doe?, I'm calling from SprintPCS to follow up on a recent contact
    you had with SprintPCS".

    "What Department are you with?" I ask?

    "We just have some questions"

    Are you a Sprint employee?" I ask

    He hangs up on me.

    If he had asked what I thought of SprintPCS, I'd have pointed out:

    + Dishonest commercial about Complete Sense and integration
    + Still no proper coverage maps as required by Consumer Code
    + Coverage maps drawn by marketing, color over known dead zones to pretend they
    don't exist.
    + Dishonest attempt to extend Advantage Agreement
    + Dishonest application of retention plan (promised Vision, didn't deliver)
    + Impossible to deal with Customer Service
    Hold times too long
    6 minute goals, so they rush you off line
    CSRs don't help you they want to upsell you
    CSRs refuse to uniquely identify themselves "My name is Mike, that's all
    I have to tell you"
    CSRs NEVER escalate a call, they transfer you back to bull pen
    CSRs commonly hang up on you to "Complete the Call"
    Untrained CSRs - don't know about PRL flagging, ESN swaps.
    Lie to get you off the phone " We'll research and call you back" and of
    course call never comes
    + Sprint leaving customers with known defective phones - i.e. Samsung Black
    8500
    + Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
    Speaker phone
    + SprintPCS not being proactive with firmware updates, even in safety
    situations.
    + Store techs lying that they don't have a firmware update, so they don't have
    to install it.
    + Sprint refusing to honor phone warrantees (You must have dropped it)
    + Insulting employees seen on USENET - alt.cellular.sprintpcs
    + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
    + Web site can't tell you minutes used in too many situations
    + Understaffed SprintPCS owned stores
    + Overcharges for cost recovery for Portability and Pooling ($1.15/month per
    phone is a ripoff)
    + 18 month replacement rule not valid if warrantee replacement needed, is an
    unreasonable restriction.






    See More: SprintPCS doesn't want to know how bad it is.




  2. #2
    Scott Stephenson
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    DSL GURU wrote:

    > I just received a phone call:
    >
    > "Is this John Doe?, I'm calling from SprintPCS to follow up on a recent
    > contact you had with SprintPCS".
    >
    > "What Department are you with?" I ask?
    >
    > "We just have some questions"
    >
    > Are you a Sprint employee?" I ask
    >
    > He hangs up on me.
    >


    <snip>

    If you used the same attitude you use here, I would have hung up on you,
    too. And why have you posted the same long winded post three times in the
    last three hours?




  3. #3
    tommy
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    In article <[email protected]>,
    Scott Stephenson <[email protected]> wrote:

    > If you used the same attitude you use here, I would have hung up on you,
    > too. And why have you posted the same long winded post three times in the
    > last three hours?


    when I get a call at work, and the customer is rude right off the bat, I
    say "hold please" and then hang up. If they're nice, I'm the nicest
    person ever. do unto others..

    /tommy



  4. #4
    DSL GURU
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    I post in reposnse to your insults. Here are facts about SprintPCS:


    + Dishonest commercial about Complete Sense and integration
    + Still no proper coverage maps as required by Consumer Code
    + Coverage maps drawn by marketing, color over known dead zones to pretend they
    don't exist.
    + Dishonest attempt to extend Advantage Agreement
    + Dishonest application of retention plan (promised Vision, didn't deliver)
    + Impossible to deal with Customer Service
    Hold times too long
    6 minute goals, so they rush you off line
    CSRs don't help you they want to upsell you
    CSRs refuse to uniquely identify themselves "My name is Mike, that's all
    I have to tell you"
    CSRs NEVER escalate a call, they transfer you back to bull pen
    CSRs commonly hang up on you to "Complete the Call"
    Untrained CSRs - don't know about PRL flagging, ESN swaps.
    Lie to get you off the phone " We'll research and call you back" and of
    course call never comes
    + Sprint leaving customers with known defective phones - i.e. Samsung Black
    8500
    + Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
    Speaker phone
    + SprintPCS not being proactive with firmware updates, even in safety
    situations.
    + Store techs lying that they don't have a firmware update, so they don't have
    to install it.
    + Sprint refusing to honor phone warrantees (You must have dropped it)
    + Insulting employees seen on USENET - alt.cellular.sprintpcs
    + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
    + Web site can't tell you minutes used in too many situations
    + Understaffed SprintPCS owned stores
    + Overcharges for cost recovery for Portability and Pooling ($1.15/month per
    phone is a ripoff)
    + 18 month replacement rule not valid if warrantee replacement needed, is an
    unreasonable restriction.






  5. #5
    DSL GURU
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    What's rude about asking whether a caller works for SprintPCS?

    other facts about SprintPCS:

    + Dishonest commercial about Complete Sense and integration
    + Still no proper coverage maps as required by Consumer Code
    + Coverage maps drawn by marketing, color over known dead zones to pretend they
    don't exist.
    + Dishonest attempt to extend Advantage Agreement
    + Dishonest application of retention plan (promised Vision, didn't deliver)
    + Impossible to deal with Customer Service
    Hold times too long
    6 minute goals, so they rush you off line
    CSRs don't help you they want to upsell you
    CSRs refuse to uniquely identify themselves "My name is Mike, that's all
    I have to tell you"
    CSRs NEVER escalate a call, they transfer you back to bull pen
    CSRs commonly hang up on you to "Complete the Call"
    Untrained CSRs - don't know about PRL flagging, ESN swaps.
    Lie to get you off the phone " We'll research and call you back" and of
    course call never comes
    + Sprint leaving customers with known defective phones - i.e. Samsung Black
    8500
    + Secret lists of known problem phones and phones with "issues" ie Sanyo 4500
    Speaker phone
    + SprintPCS not being proactive with firmware updates, even in safety
    situations.
    + Store techs lying that they don't have a firmware update, so they don't have
    to install it.
    + Sprint refusing to honor phone warrantees (You must have dropped it)
    + Insulting employees seen on USENET - alt.cellular.sprintpcs
    + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
    + Web site can't tell you minutes used in too many situations
    + Understaffed SprintPCS owned stores
    + Overcharges for cost recovery for Portability and Pooling ($1.15/month per
    phone is a ripoff)
    + 18 month replacement rule not valid if warrantee replacement needed, is an
    unreasonable restriction.




  6. #6
    caseyb
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    GURU
    Go **** yourself
    "DSL GURU" <[email protected]> wrote in message
    news:[email protected]
    > I just received a phone call:
    >
    > "Is this John Doe?, I'm calling from SprintPCS to follow up on a recent

    contact
    > you had with SprintPCS".
    >
    > "What Department are you with?" I ask?
    >
    > "We just have some questions"
    >
    > Are you a Sprint employee?" I ask
    >
    > He hangs up on me.
    >
    > If he had asked what I thought of SprintPCS, I'd have pointed out:
    >
    > + Dishonest commercial about Complete Sense and integration
    > + Still no proper coverage maps as required by Consumer Code
    > + Coverage maps drawn by marketing, color over known dead zones to pretend

    they
    > don't exist.
    > + Dishonest attempt to extend Advantage Agreement
    > + Dishonest application of retention plan (promised Vision, didn't

    deliver)
    > + Impossible to deal with Customer Service
    > Hold times too long
    > 6 minute goals, so they rush you off line
    > CSRs don't help you they want to upsell you
    > CSRs refuse to uniquely identify themselves "My name is Mike,

    that's all
    > I have to tell you"
    > CSRs NEVER escalate a call, they transfer you back to bull pen
    > CSRs commonly hang up on you to "Complete the Call"
    > Untrained CSRs - don't know about PRL flagging, ESN swaps.
    > Lie to get you off the phone " We'll research and call you back"

    and of
    > course call never comes
    > + Sprint leaving customers with known defective phones - i.e. Samsung

    Black
    > 8500
    > + Secret lists of known problem phones and phones with "issues" ie Sanyo

    4500
    > Speaker phone
    > + SprintPCS not being proactive with firmware updates, even in safety
    > situations.
    > + Store techs lying that they don't have a firmware update, so they don't

    have
    > to install it.
    > + Sprint refusing to honor phone warrantees (You must have dropped it)
    > + Insulting employees seen on USENET - alt.cellular.sprintpcs
    > + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
    > + Web site can't tell you minutes used in too many situations
    > + Understaffed SprintPCS owned stores
    > + Overcharges for cost recovery for Portability and Pooling ($1.15/month

    per
    > phone is a ripoff)
    > + 18 month replacement rule not valid if warrantee replacement needed, is

    an
    > unreasonable restriction.
    >
    >
    >





    ----== Posted via Newsfeed.Com - Unlimited-Uncensored-Secure Usenet News==----
    http://www.newsfeed.com The #1 Newsgroup Service in the World! >100,000 Newsgroups
    ---= 19 East/West-Coast Specialized Servers - Total Privacy via Encryption =---



  7. #7
    SA
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    If you hate Sprint so much why don't you go to VZW?

    In article <[email protected]>, "caseyb" <[email protected]>
    wrote:

    > GURU
    > Go **** yourself
    > "DSL GURU" <[email protected]> wrote in message
    > news:[email protected]
    > > I just received a phone call:
    > >
    > > "Is this John Doe?, I'm calling from SprintPCS to follow up on a recent

    > contact
    > > you had with SprintPCS".
    > >
    > > "What Department are you with?" I ask?
    > >
    > > "We just have some questions"
    > >
    > > Are you a Sprint employee?" I ask
    > >
    > > He hangs up on me.
    > >
    > > If he had asked what I thought of SprintPCS, I'd have pointed out:
    > >
    > > + Dishonest commercial about Complete Sense and integration
    > > + Still no proper coverage maps as required by Consumer Code
    > > + Coverage maps drawn by marketing, color over known dead zones to pretend

    > they
    > > don't exist.
    > > + Dishonest attempt to extend Advantage Agreement
    > > + Dishonest application of retention plan (promised Vision, didn't

    > deliver)
    > > + Impossible to deal with Customer Service
    > > Hold times too long
    > > 6 minute goals, so they rush you off line
    > > CSRs don't help you they want to upsell you
    > > CSRs refuse to uniquely identify themselves "My name is Mike,

    > that's all
    > > I have to tell you"
    > > CSRs NEVER escalate a call, they transfer you back to bull pen
    > > CSRs commonly hang up on you to "Complete the Call"
    > > Untrained CSRs - don't know about PRL flagging, ESN swaps.
    > > Lie to get you off the phone " We'll research and call you back"

    > and of
    > > course call never comes
    > > + Sprint leaving customers with known defective phones - i.e. Samsung

    > Black
    > > 8500
    > > + Secret lists of known problem phones and phones with "issues" ie Sanyo

    > 4500
    > > Speaker phone
    > > + SprintPCS not being proactive with firmware updates, even in safety
    > > situations.
    > > + Store techs lying that they don't have a firmware update, so they don't

    > have
    > > to install it.
    > > + Sprint refusing to honor phone warrantees (You must have dropped it)
    > > + Insulting employees seen on USENET - alt.cellular.sprintpcs
    > > + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
    > > + Web site can't tell you minutes used in too many situations
    > > + Understaffed SprintPCS owned stores
    > > + Overcharges for cost recovery for Portability and Pooling ($1.15/month

    > per
    > > phone is a ripoff)
    > > + 18 month replacement rule not valid if warrantee replacement needed, is

    > an
    > > unreasonable restriction.
    > >
    > >
    > >

    >
    >
    >
    >
    > ----== Posted via Newsfeed.Com - Unlimited-Uncensored-Secure Usenet
    > News==----
    > http://www.newsfeed.com The #1 Newsgroup Service in the World! >100,000
    > Newsgroups
    > ---= 19 East/West-Coast Specialized Servers - Total Privacy via Encryption
    > =---




  8. #8
    MTG
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    Let me let you know for all the **** u take here, I'm down with you.

    I applaud your energy. Sprint PCS is the devil.

    **** Sprint Apologists.

    "DSL GURU" <[email protected]> wrote in message
    news:20031120212021.11586.0[email protected]
    > I just received a phone call:
    >
    > "Is this John Doe?, I'm calling from SprintPCS to follow up on a recent

    contact
    > you had with SprintPCS".
    >
    > "What Department are you with?" I ask?
    >
    > "We just have some questions"
    >
    > Are you a Sprint employee?" I ask
    >
    > He hangs up on me.
    >
    > If he had asked what I thought of SprintPCS, I'd have pointed out:
    >
    > + Dishonest commercial about Complete Sense and integration
    > + Still no proper coverage maps as required by Consumer Code
    > + Coverage maps drawn by marketing, color over known dead zones to pretend

    they
    > don't exist.
    > + Dishonest attempt to extend Advantage Agreement
    > + Dishonest application of retention plan (promised Vision, didn't

    deliver)
    > + Impossible to deal with Customer Service
    > Hold times too long
    > 6 minute goals, so they rush you off line
    > CSRs don't help you they want to upsell you
    > CSRs refuse to uniquely identify themselves "My name is Mike,

    that's all
    > I have to tell you"
    > CSRs NEVER escalate a call, they transfer you back to bull pen
    > CSRs commonly hang up on you to "Complete the Call"
    > Untrained CSRs - don't know about PRL flagging, ESN swaps.
    > Lie to get you off the phone " We'll research and call you back"

    and of
    > course call never comes
    > + Sprint leaving customers with known defective phones - i.e. Samsung

    Black
    > 8500
    > + Secret lists of known problem phones and phones with "issues" ie Sanyo

    4500
    > Speaker phone
    > + SprintPCS not being proactive with firmware updates, even in safety
    > situations.
    > + Store techs lying that they don't have a firmware update, so they don't

    have
    > to install it.
    > + Sprint refusing to honor phone warrantees (You must have dropped it)
    > + Insulting employees seen on USENET - alt.cellular.sprintpcs
    > + Overpriced phones (Samsung i500 versus cheaper better Kyocera 7135)
    > + Web site can't tell you minutes used in too many situations
    > + Understaffed SprintPCS owned stores
    > + Overcharges for cost recovery for Portability and Pooling ($1.15/month

    per
    > phone is a ripoff)
    > + 18 month replacement rule not valid if warrantee replacement needed, is

    an
    > unreasonable restriction.
    >
    >
    >






  9. #9
    O/Siris
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    In article <[email protected]>,=20
    DSL [email protected] says...
    > If he had asked what I thought of SprintPCS, I'd have pointed out:
    >=20


    Another embellishment, Milton. He *did* ask, and you were=20
    too busy asking your own to realize it. You quoted him=20
    yourself:

    "Is this John Doe?, I'm calling from SprintPCS to follow up=20
    on a recent contact you had with SprintPCS".

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  10. #10
    O/Siris
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    In article <[email protected]>,=20
    DSL [email protected] says...
    > I post in reposnse to your insults. Here are facts about SprintPCS:
    >=20


    Those are fact like The Bible is a scientific treatise.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  11. #11
    Bob Smith
    Guest

    Re: SprintPCS doesn't want to know how bad it is.


    "SA" <[email protected]> wrote in message
    news:[email protected]
    > If you hate Sprint so much why don't you go to VZW?


    He doesn't hate SPCS ... He's a troll ... and a very silly boy with nothing
    better to do ...

    Bob





  12. #12
    tom ronson
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    so, with all due respect, why do you keep feeding him? You'll never change
    his position, so arguing / interacting with him is futile.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "SA" <[email protected]> wrote in message
    > news:[email protected]
    > > If you hate Sprint so much why don't you go to VZW?

    >
    > He doesn't hate SPCS ... He's a troll ... and a very silly boy with

    nothing
    > better to do ...
    >
    > Bob
    >
    >






  13. #13
    Bob Smith
    Guest

    Re: SprintPCS doesn't want to know how bad it is.


    "tom ronson" <[email protected]> wrote in message
    news:[email protected]
    > so, with all due respect, why do you keep feeding him? You'll never change
    > his position, so arguing / interacting with him is futile.


    Feeding him? Not likely Tom. As it looks like right now, you've had more
    posts on ole What's His Name Today, than I have ...

    Bob





  14. #14
    tom ronson
    Guest

    Re: SprintPCS doesn't want to know how bad it is.

    ya, as of two hours ago --- but don't go pointing at me as you and a few
    others who are trying to 'right the wrong' have far more than the 5 or 6
    posts I have posted asking to stop feeding this punk. It's like you don't
    know the old saw about wrestling the pig only to find out the pig's enjoying
    it. So get off the high horse and stop feeding the punk.

    Remember, your key word here is today --- and you can "cite" that from your
    sent folder.

    --tr


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "tom ronson" <[email protected]> wrote in message
    > news:[email protected]
    > > so, with all due respect, why do you keep feeding him? You'll never

    change
    > > his position, so arguing / interacting with him is futile.

    >
    > Feeding him? Not likely Tom. As it looks like right now, you've had more
    > posts on ole What's His Name Today, than I have ...
    >
    > Bob
    >
    >






  15. #15
    Bob Smith
    Guest

    Re: SprintPCS doesn't want to know how bad it is.


    "tom ronson" <[email protected]> wrote in message
    news:[email protected]
    > ya, as of two hours ago --- but don't go pointing at me as you and a few
    > others who are trying to 'right the wrong' have far more than the 5 or 6
    > posts I have posted asking to stop feeding this punk. It's like you don't
    > know the old saw about wrestling the pig only to find out the pig's

    enjoying
    > it. So get off the high horse and stop feeding the punk.
    >
    > Remember, your key word here is today --- and you can "cite" that from

    your
    > sent folder.
    >
    > --tr


    Tom, who made you the grand poo-bah of this newsgroup?

    Consider your self lucky that you haven't had your email address unmunged
    and posted here in this newsgroup so that the spam bots can pick them up.
    There are several pissed off people here, including yours truly @ Phillipe's
    actions in this group.

    Yes, Phillipe the troll thrives on this, but some folks here have the right
    to challenge his lies, innuendo, and the crap that he posts under his
    multiple ID's ...

    Bob





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