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  1. #1
    west
    Guest
    I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
    Maytag Dealer (the only product they sell). I was willing to pay over
    $1200 (for just a washer) in order to have a machine that would be
    worry free from maintenance issues for at least seven years (after
    buying the extended service warranty that is) and was more than
    guaranteed by the salesperson this washer would WASH those ever large
    comforters (the only reason I would even consider a washer ever being
    worth this type of money).

    Well it does not wash comforters any better than the $300 model and it
    tends to tear holes in the fabric as well. As the salesperson stated
    "if you can get it in the machine and shut the door, it will clean
    it", I think they should have said, it will shred it. smile

    It has proved to me that home models are not up to laundry mat
    capacity yet, even though they would like to make you think so, in
    order to charge the big bucks.

    The biggest issue I have had with Maytag is when it comes to service.
    The friendly guy whose is always asleep at the office because they
    have so few failures, is probably asleep, because they have so few
    customers.

    November 2003:

    The very week I called my extended warranty service contract number to
    arrange to have the rubber gasket replaced on my beautiful worry free
    Neptune washer (this is the gasket between the door and the drum,
    which had totally separated into cracks along the whole rubber seal)
    happened to be the very same day I called Sears to repair an
    electrical wiring issue on my brand new Sears convection cook top
    range. I have an extended service warranty package with Sears as well.

    The Sears Warranty department scheduled to be out to get my stove
    fixed in about three days. After hanging up with them, I called Maytag
    to get an appointment for my washer. Their spiel was first: this
    gasket defect was not an extended service warranty issue, that it fact
    it was a manufacturers defect and the Maytag manufacturing company
    direct, would have to fix it, but they would be happy to quickly
    transfer me there, did so, and hung up. As you guess, Maytag Company,
    said oh the manufacturer's warranty has expired, so you will need to
    go back to your Extended Warranty Service Dealer to get it fixed, so
    call them back at the number you started out first at. Getting the big
    picture?

    So I called the Extended Warranty Service people back and they were
    trying to get me to go through the big loop again, until I said no,
    you are going to take care of this problem and you are going to stay
    on line with me while it is being done. After being put on hold a
    couple of times, no one seemed to be able to figure out, who was going
    to get stuck with this bill, but kept trying to pass the problem off
    on someone else. Getting the even bigger picture?

    Finally the Extended Service Warranty person said, he had made
    arrangements with my local Maytag Store, you know the store I spent
    the $1200 at, to come out an install my gasket after they mail it to
    me. When the gasket arrives, their will be a number to call inside,
    just call it and they will come out and put it on for you.

    Well that gasket arrived, and guess what, there was no number in the
    package to call to get it installed. Surprised, not really.

    I called my local Maytag store, and told him the Extended Service
    Warranty group said he would be the one to install the gasket and he
    said, oh we only come out to your area once a week, and we have
    already missed your day. How about next Friday, that would be another
    week a way. Let's see, I have already been without a washer (totally
    now for two weeks, what is one more week).

    Well folks, guess what, today is that next Friday, and guess who
    called. Yep, my friendly Maytag repairman. His ONE and only repairman
    came down with the flu (the day after Thanksgiving), and he just won't
    be able to make it out.

    No apology that I have been without a washer for three weeks now, but
    he did offer TO MAKE AN EXCEPTION and come out to my area before their
    normal Fridays for this area. He said you know my repairman is open
    all next week, pick a date. I said that will be fine, the only day I
    would not would be available would be on Wednesday. He then suggests,
    oh well then, why don't we just make it next Friday anyway. Really?
    Lets see that makes 4 weeks without a washer. I don't know how much
    dirty laundry you have by then, but we are talking about wearing those
    shorts one more time inside out. smile

    As for Sears, they came out in the three days they said they would,
    fixed my beautiful Frigidaire stove the very day they came out, and it
    didn't cost me a buck.

    I called, they came, they delivered! I am a happy camper!

    As for Maytag, the laundry is still piling up, along with all bull****
    to get them to do their job.

    If you want service, go to Sears. If you want a hassle, go to Maytag.

    Washerlessincolorado



    See More: I bought a Neptune Washer




  2. #2
    Steven J Sobol
    Guest

    Re: I bought a Neptune Washer

    west <[email protected]> wrote:

    > It has proved to me that home models are not up to laundry mat
    > capacity yet, even though they would like to make you think so, in
    > order to charge the big bucks.
    >
    > The biggest issue I have had with Maytag is when it comes to service.
    > The friendly guy whose is always asleep at the office because they
    > have so few failures, is probably asleep, because they have so few
    > customers.


    I've never had trouble with my Maytag equipment, but I don't try to put huge
    pieces of laundry in it either.

    If you believed the salesman who told you you could overload the thing and
    still have it work, you're an idiot. You overload ANY washer, you'll have
    problems.

    And you're off-topic. This is a cellular newsgroup.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  3. #3
    HLE
    Guest

    Re: I bought a Neptune Washer

    I think all Maytag equipment is GSM. This is a CDMA group.





  4. #4
    thedaycometh
    Guest

    Re: I bought a Neptune Washer

    Good examples of why extended warranties are more trouble than what they're
    worth and investigate product claims on your own before believing a
    salesperson.

    I have both the $300 Maytag washer and dryer models and they've been
    absolutely trouble free since purchased new 2 years ago. If I need to wash a
    comforter or something big... I figure that's one reason God made
    laundromats and quarters.

    "west" <[email protected]> wrote in message
    news:[email protected]

    > Well it does not wash comforters any better than the $300 model and it
    > tends to tear holes in the fabric as well. As the salesperson stated
    > "if you can get it in the machine and shut the door, it will clean
    > it", I think they should have said, it will shred it. smile






  5. #5
    Leisa
    Guest

    Re: I bought a Neptune Washer


    "west" <[email protected]> wrote in message
    news:[email protected]
    > As for Maytag, the laundry is still piling up, along with all bull****
    > to get them to do their job.
    >



    Did you try powercycling the washer? Perhaps if you call Maytag, they will
    give you some courtesy laundry for the inconvience.






  6. #6
    Jerome Zelinske
    Guest

    Re: I bought a Neptune Washer

    Giant Suds Monster

    HLE wrote:
    > I think all Maytag equipment is GSM. This is a CDMA group.
    >
    >





  7. #7
    Joel Horner
    Guest

    Re: I bought a Neptune Washer

    Leisa <[email protected]> wrote:

    > Did you try powercycling the washer? Perhaps if you call Maytag, they will
    > give you some courtesy laundry for the inconvience.


    Ahem...this is a Sprint newsgroup. Clearly he should be instructed to
    remove the battery, wait two minutes, re-attach the battery and try
    again.

    If that doesn't work, I'm sure that the water service is down due to
    upgrades.

    Joel

    P.S. I've had great service/luck with my Neptune washer and dryer.



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