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  1. #1
    Jim
    Guest
    I just went to the sprint web page and signed in. When I looked at my
    contract details it said it expires in Oct 2004. My contract started Oct
    2002 and was a 1 year contract. What is that all about?





    See More: Sprint renewed my contract without telling me




  2. #2
    tmc
    Guest

    Re: Sprint renewed my contract without telling me

    newsflash, they apprently don't need your permission to renew your contract
    any time you change ur plan or add certain features that require renewal of
    contract (aka 7pm n&w minutes... 8pm n&w minutes for customers who
    previously had 9 pm that sorta thing)... i dunno if sprint's the only one
    that does this or what... anytime they've renewed my contract i've never
    consented to it, it doesnt matter i guess.



    "Jim" <[email protected]> wrote in message
    news[email protected]_s04...
    > I just went to the sprint web page and signed in. When I looked at my
    > contract details it said it expires in Oct 2004. My contract started Oct
    > 2002 and was a 1 year contract. What is that all about?
    >
    >






  3. #3
    JRW
    Guest

    Re: Sprint renewed my contract without telling me

    Jim wrote:

    > I just went to the sprint web page and signed in. When I looked at my
    > contract details it said it expires in Oct 2004. My contract started Oct
    > 2002 and was a 1 year contract. What is that all about?


    Did they reccently offer you 7 PM nighttime minutes? Did you take it?
    Did they tell you it would extend your contract?




  4. #4
    Jim
    Guest

    Re: Sprint renewed my contract without telling me

    I've never changed my plan or got a new phone.

    "tmc" <[email protected]> wrote in message
    news:[email protected]
    > newsflash, they apprently don't need your permission to renew your

    contract
    > any time you change ur plan or add certain features that require renewal

    of
    > contract (aka 7pm n&w minutes... 8pm n&w minutes for customers who
    > previously had 9 pm that sorta thing)... i dunno if sprint's the only one
    > that does this or what... anytime they've renewed my contract i've never
    > consented to it, it doesnt matter i guess.
    >
    >
    >
    > "Jim" <[email protected]> wrote in message
    > news[email protected]_s04...
    > > I just went to the sprint web page and signed in. When I looked at my
    > > contract details it said it expires in Oct 2004. My contract started

    Oct
    > > 2002 and was a 1 year contract. What is that all about?
    > >
    > >

    >
    >






  5. #5
    Jim
    Guest

    Re: Sprint renewed my contract without telling me

    I have not changed my plan or purchased a new phone.

    "JRW" <[email protected]_.com> wrote in message
    news:[email protected]
    > Jim wrote:
    >
    > > I just went to the sprint web page and signed in. When I looked at my
    > > contract details it said it expires in Oct 2004. My contract started

    Oct
    > > 2002 and was a 1 year contract. What is that all about?

    >
    > Did they reccently offer you 7 PM nighttime minutes? Did you take it?
    > Did they tell you it would extend your contract?
    >






  6. #6
    Bob Smith
    Guest

    Re: Sprint renewed my contract without telling me


    "Jim" <[email protected]> wrote in message
    news[email protected]_s04...
    > I just went to the sprint web page and signed in. When I looked at my
    > contract details it said it expires in Oct 2004. My contract started Oct
    > 2002 and was a 1 year contract. What is that all about?


    When SPCS changed their website, my account showed that my AA expired in
    Dec/2002, when I knew it would expire in Dec/2003. I sent them an email to
    inquire about it. I received an email back in a day where they mentioned
    they had a coding error on my account and fixed the problem. This might be
    something that applies to your account as well.

    I'd suggest that you go to your manage page, go to the bottom of the page,
    click on contact us, then click on the email link on the next page, select
    the Topic on Other Services, and type in your inquiry on the length of your
    contract, that you were under the impression your contract expired in 2003,
    and ask them to research your account and check all the coding on the
    account as well.

    Bob





  7. #7
    Bill Ostler
    Guest

    Re: Sprint renewed my contract without telling me

    Same here, I never aggreed to extend my contract and only knew about it from
    the E mail, it said October 2004.
    I did call customer service to upgrade my PRL. I later called customer
    service to complain and they took it off.
    Later i noticed it was still on the website so I complained again by e mail.
    I got a written response by e mail from sprint saying I wont be charged if i
    cancel after my current contract. Since I am getting a 25% discount I am not
    in a hurry to cancel, but prefer to go month to month no extra charges until
    I need a new phone then go to Cingular.
    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Jim" <[email protected]> wrote in message
    > news[email protected]_s04...
    > > I just went to the sprint web page and signed in. When I looked at my
    > > contract details it said it expires in Oct 2004. My contract started

    Oct
    > > 2002 and was a 1 year contract. What is that all about?

    >
    > When SPCS changed their website, my account showed that my AA expired in
    > Dec/2002, when I knew it would expire in Dec/2003. I sent them an email to
    > inquire about it. I received an email back in a day where they mentioned
    > they had a coding error on my account and fixed the problem. This might be
    > something that applies to your account as well.
    >
    > I'd suggest that you go to your manage page, go to the bottom of the page,
    > click on contact us, then click on the email link on the next page, select
    > the Topic on Other Services, and type in your inquiry on the length of

    your
    > contract, that you were under the impression your contract expired in

    2003,
    > and ask them to research your account and check all the coding on the
    > account as well.
    >
    > Bob
    >
    >






  8. #8
    Jim
    Guest

    Re: Sprint renewed my contract without telling me

    Thanks, I called customer service and they claimed I had a 2 year contract.
    I know I would never ever consider a 2 year contract since prices change so
    often and I would never trust a cell provider to have consistant
    performance. They told me I would have to send an e-mail. We'll see
    what they say.

    "Bill Ostler" <[email protected]> wrote in message
    news:[email protected]
    > Same here, I never aggreed to extend my contract and only knew about it

    from
    > the E mail, it said October 2004.
    > I did call customer service to upgrade my PRL. I later called customer
    > service to complain and they took it off.
    > Later i noticed it was still on the website so I complained again by e

    mail.
    > I got a written response by e mail from sprint saying I wont be charged if

    i
    > cancel after my current contract. Since I am getting a 25% discount I am

    not
    > in a hurry to cancel, but prefer to go month to month no extra charges

    until
    > I need a new phone then go to Cingular.
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "Jim" <[email protected]> wrote in message
    > > news[email protected]_s04...
    > > > I just went to the sprint web page and signed in. When I looked at my
    > > > contract details it said it expires in Oct 2004. My contract started

    > Oct
    > > > 2002 and was a 1 year contract. What is that all about?

    > >
    > > When SPCS changed their website, my account showed that my AA expired in
    > > Dec/2002, when I knew it would expire in Dec/2003. I sent them an email

    to
    > > inquire about it. I received an email back in a day where they mentioned
    > > they had a coding error on my account and fixed the problem. This might

    be
    > > something that applies to your account as well.
    > >
    > > I'd suggest that you go to your manage page, go to the bottom of the

    page,
    > > click on contact us, then click on the email link on the next page,

    select
    > > the Topic on Other Services, and type in your inquiry on the length of

    > your
    > > contract, that you were under the impression your contract expired in

    > 2003,
    > > and ask them to research your account and check all the coding on the
    > > account as well.
    > >
    > > Bob
    > >
    > >

    >
    >






  9. #9
    Mark Kim
    Guest

    Re: Sprint renewed my contract without telling me

    A Wireless Carrier is supposed to HAVE YOUR PERMISSION before they even
    renew their contract. That is an unfair business practice. If you
    think that your contract has been renewed without your permission, you
    will need to contact the FCC right away.

    tmc wrote:

    > newsflash, they apprently don't need your permission to renew your contract
    > any time you change ur plan or add certain features that require renewal of
    > contract (aka 7pm n&w minutes... 8pm n&w minutes for customers who
    > previously had 9 pm that sorta thing)... i dunno if sprint's the only one
    > that does this or what... anytime they've renewed my contract i've never
    > consented to it, it doesnt matter i guess.
    >
    >
    >
    > "Jim" <[email protected]> wrote in message
    > news[email protected]_s04...
    >
    >>I just went to the sprint web page and signed in. When I looked at my
    >>contract details it said it expires in Oct 2004. My contract started Oct
    >>2002 and was a 1 year contract. What is that all about?
    >>
    >>

    >
    >
    >





  10. #10
    Steven J Sobol
    Guest

    Re: Sprint renewed my contract without telling me

    Jim <[email protected]> wrote:
    > I just went to the sprint web page and signed in. When I looked at my
    > contract details it said it expires in Oct 2004. My contract started Oct
    > 2002 and was a 1 year contract. What is that all about?


    Sprint's billing system is apparently very badly designed. There are a lot
    of things that shouldn't require a contract extension where the CSR ends up
    being *required* to extend the contract because the system won't let them
    put in a specific date.

    That's a big problem. The bigger problem is that the CSRs say nothing about
    it happening.

    The unilateral change in your contract is not legally binding.

    Call *2 or 888-211-4PCS and talk to Customer Service. I did, and was told
    that a "high-priority" note was put on my account that if I cancel after
    11/28/03 (yesterday!) there is to be no early termination fee. (Yesterday
    was my contract end date, but when I moved my account to CA from OH the
    date got changed in the computer to next July.)

    My whole problem is:

    1. The CSRs say nothing about it.
    2. I don't trust that the note will stay on my account.

    Since, on the whole, my SPCS experiences have been good, when we FINALLY have
    time to drive down to the closest Sprint company store (about a half-hour
    away), I will insist on getting a discount on the phone we need to buy for
    my wife. I generally haven't had problems and am willing to let the contract
    date end in July if they're willing to give me a phone subsidy in return.
    (See, that way I can get a cheaper phone without being locked in for another
    year. It would be, at most, 7 or 7 1/2 months. I figure that's a fair trade.)

    However, if you don't need a phone, that tactic would be useless.

    I really think that what we *need* to do is make this idiocy public, and
    put a *lot* of pressure on Sprint to fix their problem. I don't fault the
    CSRs for the idiocy, although I am rather irritated that they don't feel the
    need to say anything. On the other hand, I suspect that they have been told
    by management not to say anything.

    You may want to talk to your state's Attorney General or Consumer Affairs
    office about this. I'd recommend the Public Utilties/Public Service
    Commission too, if you're in a state where wireless is regulated as a utility.
    However, in most states that is NOT the case.

    IANAL, but having been in business for myself for several years and being
    familiar with basic contract law, I can tell you that it's not likely that
    what SPCS is doing is legally binding. You may want to ask your friendly
    neighborhood attorney just to be sure, though.

    Hope this helps. I enjoy using the service and the network, and in general
    Sprint PCS has been good to us. This contract issue is the one major problem
    I have with Sprint.

    Especially now that number portability has gone into effect, I think we need
    to raise a huge, public stink about this policy.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  11. #11
    Steven J Sobol
    Guest

    Re: Sprint renewed my contract without telling me

    tmc <[email protected]> wrote:
    > newsflash, they apprently don't need your permission to renew your contract
    > any time you change ur plan or add certain features that require renewal of
    > contract (aka 7pm n&w minutes... 8pm n&w minutes for customers who
    > previously had 9 pm that sorta thing)... i dunno if sprint's the only one
    > that does this or what... anytime they've renewed my contract i've never
    > consented to it, it doesnt matter i guess.


    Sprint will TELL YOU that taking a promotion or doing certain other things
    requires a contract extension. That's industry standard (especially with the
    promos, that's where the carriers gain value from the deal; they get to lock
    you in for a year or two). The range of actions that require an extension is
    bigger with Sprint than with some other carriers, but that's ok, as long as
    you are informed.

    Last time I took a promo, it was the $5 PCS to PCS unlimited option, on 11/
    28/02. I was TOLD by the Customer Service rep that it would require a one-
    year Advantage Agreement, and I AGREED TO THE CONTRACT EXTENSION.

    That is perfectly legal and it is the correct way to do things. A contract
    requires a "meeting of the minds" - both parties must agree to the contract.
    It should say in the T&C for your SPCS service that doing specific things will
    require you to agree to an extension.

    On the other hand, I moved from Cleveland, Ohio to Apple Valley, California,
    and switched my wife's service in July.

    *I did not accept any new promotions. I did nothing that would normally extend
    my contract. Yet I called a few months later and just out of sheer dumb luck,
    asked about my contract end date and suddenly it had changed to July of '04.
    Even the CSR agreed that that should not have happened!*

    If you've been told that they're allowed to extend you any time, for any
    reason, I'm afraid you've been lied to. If you just assumed that, you're
    incorrect. In CERTAIN situations, yes, you will need to extend your contract
    but under NO circumstances should they ever just do it without telling you.

    (Which is not to say that there aren't idiots working for SPCS that won't,
    but they're supposed to tell you and get your OK first.)

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  12. #12
    Joel Horner
    Guest

    Re: Sprint renewed my contract without telling me

    Jim <[email protected]> wrote:

    > I just went to the sprint web page and signed in. When I looked at my
    > contract details it said it expires in Oct 2004. My contract started Oct
    > 2002 and was a 1 year contract. What is that all about?


    I had this happen as well, although it was only a month's extension. I
    believed it was the representation on the website that was incorrect,
    not their actual records.

    Indeed, when I called to inquire, they gave me the correct contract end
    date. Although the website is still incorrect, at least I know that they
    have something that shows the true end date.

    Joel



  13. #13
    Jim
    Guest

    Re: Sprint renewed my contract without telling me

    Thanks, I wait for a response on my e-mail. If this is just a simple screw
    up and they take care of it I won't be upset but if they play games I'll be
    sure to contact everyone that might assist me.

    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Jim <[email protected]> wrote:
    > > I just went to the sprint web page and signed in. When I looked at my
    > > contract details it said it expires in Oct 2004. My contract started

    Oct
    > > 2002 and was a 1 year contract. What is that all about?

    >
    > Sprint's billing system is apparently very badly designed. There are a lot
    > of things that shouldn't require a contract extension where the CSR ends

    up
    > being *required* to extend the contract because the system won't let them
    > put in a specific date.
    >
    > That's a big problem. The bigger problem is that the CSRs say nothing

    about
    > it happening.
    >
    > The unilateral change in your contract is not legally binding.
    >
    > Call *2 or 888-211-4PCS and talk to Customer Service. I did, and was told
    > that a "high-priority" note was put on my account that if I cancel after
    > 11/28/03 (yesterday!) there is to be no early termination fee. (Yesterday
    > was my contract end date, but when I moved my account to CA from OH the
    > date got changed in the computer to next July.)
    >
    > My whole problem is:
    >
    > 1. The CSRs say nothing about it.
    > 2. I don't trust that the note will stay on my account.
    >
    > Since, on the whole, my SPCS experiences have been good, when we FINALLY

    have
    > time to drive down to the closest Sprint company store (about a half-hour
    > away), I will insist on getting a discount on the phone we need to buy for
    > my wife. I generally haven't had problems and am willing to let the

    contract
    > date end in July if they're willing to give me a phone subsidy in return.
    > (See, that way I can get a cheaper phone without being locked in for

    another
    > year. It would be, at most, 7 or 7 1/2 months. I figure that's a fair

    trade.)
    >
    > However, if you don't need a phone, that tactic would be useless.
    >
    > I really think that what we *need* to do is make this idiocy public, and
    > put a *lot* of pressure on Sprint to fix their problem. I don't fault the
    > CSRs for the idiocy, although I am rather irritated that they don't feel

    the
    > need to say anything. On the other hand, I suspect that they have been

    told
    > by management not to say anything.
    >
    > You may want to talk to your state's Attorney General or Consumer Affairs
    > office about this. I'd recommend the Public Utilties/Public Service
    > Commission too, if you're in a state where wireless is regulated as a

    utility.
    > However, in most states that is NOT the case.
    >
    > IANAL, but having been in business for myself for several years and being
    > familiar with basic contract law, I can tell you that it's not likely that
    > what SPCS is doing is legally binding. You may want to ask your friendly
    > neighborhood attorney just to be sure, though.
    >
    > Hope this helps. I enjoy using the service and the network, and in general
    > Sprint PCS has been good to us. This contract issue is the one major

    problem
    > I have with Sprint.
    >
    > Especially now that number portability has gone into effect, I think we

    need
    > to raise a huge, public stink about this policy.
    >
    > --
    > JustThe.net Internet & New Media Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]






  14. #14
    Jim
    Guest

    Re: Sprint renewed my contract without telling me

    Thanks, I wait for a response on my e-mail. If this is just a simple screw
    up and they take care of it I won't be upset but if they play games I'll be
    sure to contact everyone that might assist me.

    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Jim <[email protected]> wrote:
    > > I just went to the sprint web page and signed in. When I looked at my
    > > contract details it said it expires in Oct 2004. My contract started

    Oct
    > > 2002 and was a 1 year contract. What is that all about?

    >
    > Sprint's billing system is apparently very badly designed. There are a lot
    > of things that shouldn't require a contract extension where the CSR ends

    up
    > being *required* to extend the contract because the system won't let them
    > put in a specific date.
    >
    > That's a big problem. The bigger problem is that the CSRs say nothing

    about
    > it happening.
    >
    > The unilateral change in your contract is not legally binding.
    >
    > Call *2 or 888-211-4PCS and talk to Customer Service. I did, and was told
    > that a "high-priority" note was put on my account that if I cancel after
    > 11/28/03 (yesterday!) there is to be no early termination fee. (Yesterday
    > was my contract end date, but when I moved my account to CA from OH the
    > date got changed in the computer to next July.)
    >
    > My whole problem is:
    >
    > 1. The CSRs say nothing about it.
    > 2. I don't trust that the note will stay on my account.
    >
    > Since, on the whole, my SPCS experiences have been good, when we FINALLY

    have
    > time to drive down to the closest Sprint company store (about a half-hour
    > away), I will insist on getting a discount on the phone we need to buy for
    > my wife. I generally haven't had problems and am willing to let the

    contract
    > date end in July if they're willing to give me a phone subsidy in return.
    > (See, that way I can get a cheaper phone without being locked in for

    another
    > year. It would be, at most, 7 or 7 1/2 months. I figure that's a fair

    trade.)
    >
    > However, if you don't need a phone, that tactic would be useless.
    >
    > I really think that what we *need* to do is make this idiocy public, and
    > put a *lot* of pressure on Sprint to fix their problem. I don't fault the
    > CSRs for the idiocy, although I am rather irritated that they don't feel

    the
    > need to say anything. On the other hand, I suspect that they have been

    told
    > by management not to say anything.
    >
    > You may want to talk to your state's Attorney General or Consumer Affairs
    > office about this. I'd recommend the Public Utilties/Public Service
    > Commission too, if you're in a state where wireless is regulated as a

    utility.
    > However, in most states that is NOT the case.
    >
    > IANAL, but having been in business for myself for several years and being
    > familiar with basic contract law, I can tell you that it's not likely that
    > what SPCS is doing is legally binding. You may want to ask your friendly
    > neighborhood attorney just to be sure, though.
    >
    > Hope this helps. I enjoy using the service and the network, and in general
    > Sprint PCS has been good to us. This contract issue is the one major

    problem
    > I have with Sprint.
    >
    > Especially now that number portability has gone into effect, I think we

    need
    > to raise a huge, public stink about this policy.
    >
    > --
    > JustThe.net Internet & New Media Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]






  15. #15
    Jim
    Guest

    Re: Sprint renewed my contract without telling me

    Thanks, I wait for a response on my e-mail. If this is just a simple screw
    up and they take care of it I won't be upset but if they play games I'll be
    sure to contact everyone that might assist me.

    "Mark Kim" <[email protected]> wrote in message
    news:[email protected]_s53...
    > A Wireless Carrier is supposed to HAVE YOUR PERMISSION before they even
    > renew their contract. That is an unfair business practice. If you
    > think that your contract has been renewed without your permission, you
    > will need to contact the FCC right away.
    >
    > tmc wrote:
    >
    > > newsflash, they apprently don't need your permission to renew your

    contract
    > > any time you change ur plan or add certain features that require renewal

    of
    > > contract (aka 7pm n&w minutes... 8pm n&w minutes for customers who
    > > previously had 9 pm that sorta thing)... i dunno if sprint's the only

    one
    > > that does this or what... anytime they've renewed my contract i've never
    > > consented to it, it doesnt matter i guess.
    > >
    > >
    > >
    > > "Jim" <[email protected]> wrote in message
    > > news[email protected]_s04...
    > >
    > >>I just went to the sprint web page and signed in. When I looked at my
    > >>contract details it said it expires in Oct 2004. My contract started

    Oct
    > >>2002 and was a 1 year contract. What is that all about?
    > >>
    > >>

    > >
    > >
    > >

    >






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