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  1. #1
    Thomas Arnold
    Guest
    Hi,

    I had to swap two of my phones (did an ESN swap between the two) due to
    which phone came with Sprint business connection service. Anyway, one is a
    Treo 600 and the other a Samsung VGA1000. About two days after ESN
    swapping, I had to call and have Vision service fixed because neither could
    access the Vision network. Other than blowing away all of my PCS email,
    address book, and configuration... everything as far as Vision seems to
    work. You think they would have mentioned that part when 'fixing' my
    account.

    My picture share works for the Treo but not the Samsung. The Samsung
    actually got locked out (they immediately sent me a text notification that
    said to call sprint regarding my picture share to have my phone/account
    reset). I called for support and they had me return my phone to factory
    defaults (through some menu options) and they unlocked my picture share
    account on their side. It now asks for my password on my phone when I
    attempt to share a picture, but it continually asks this! I can type in my
    picture share password from the previous phone, etc. and it just keeps
    asking for my picture share password. The Sprint PCS guy said my only
    solution now is to have the phone reflashed at a service center!!! Is this
    right??!! This doesn't make sense to me. He used the analogy that like a
    doctor he asked what was wrong before he would send me to the emergency
    room. If their network keeps having the phone prompt for a new password,
    isn't this problem on their network side? I don't see how the phone could
    be the actual problem. And is reflashing a real solution? My luck will be
    they still don't have the data cable for the VGA1000, so the phone book will
    be gone .

    Thanks for any help!





    See More: accessing picture share




  2. #2
    Terry Knab
    Guest

    Re: accessing picture share

    Your problem is a very very simple one to fix. What you need to reset is
    the picture token (explained below what it is).

    On the VGA 1000, that is menu 6, Security, (enter your lock code), option 8
    'reset picture account', tell it *yes* to resetting token. I must emphasize
    that this does NOT in any, way, shape, or form delete any pictures on your
    camera, and/or on your PM account.

    What this does is it resets the token so that you can log into picture mail
    again.

    Simply put what's happening is this token works similar to a cookie in that
    it caches the old info until you reset it. Once you reset it, and then put
    in your pw on the phone, you should be able to log through your phone again.

    "Thomas Arnold" <[email protected]> wrote in message
    news:[email protected]
    > Hi,
    >
    > I had to swap two of my phones (did an ESN swap between the two) due to
    > which phone came with Sprint business connection service. Anyway, one is

    a
    > Treo 600 and the other a Samsung VGA1000. About two days after ESN
    > swapping, I had to call and have Vision service fixed because neither

    could
    > access the Vision network. Other than blowing away all of my PCS email,
    > address book, and configuration... everything as far as Vision seems to
    > work. You think they would have mentioned that part when 'fixing' my
    > account.
    >
    > My picture share works for the Treo but not the Samsung. The Samsung
    > actually got locked out (they immediately sent me a text notification that
    > said to call sprint regarding my picture share to have my phone/account
    > reset). I called for support and they had me return my phone to factory
    > defaults (through some menu options) and they unlocked my picture share
    > account on their side. It now asks for my password on my phone when I
    > attempt to share a picture, but it continually asks this! I can type in

    my
    > picture share password from the previous phone, etc. and it just keeps
    > asking for my picture share password. The Sprint PCS guy said my only
    > solution now is to have the phone reflashed at a service center!!! Is

    this
    > right??!! This doesn't make sense to me. He used the analogy that like a
    > doctor he asked what was wrong before he would send me to the emergency
    > room. If their network keeps having the phone prompt for a new password,
    > isn't this problem on their network side? I don't see how the phone could
    > be the actual problem. And is reflashing a real solution? My luck will

    be
    > they still don't have the data cable for the VGA1000, so the phone book

    will
    > be gone .
    >
    > Thanks for any help!
    >
    >






  3. #3
    Thomas Arnold
    Guest

    Re: accessing picture share

    Thanks Terry...

    I tried what you said (menu - 8 - 6 - lock code - 8 - Yes) and then tried to
    access picture share again. It still asks for password for picture share
    over and over. So then I went to pictures.sprintpcs.com and clicked 'forgot
    password'. When I enter my telephone number it says "Error retrieving your
    password. Make sure your PCS Phone Number was entered correctly." So I'm
    not sure what is wrong... doh!

    Thanks,
    Thomas



    "Terry Knab" <[email protected]> wrote in message
    news:[email protected]svr29.news.prodigy.com...
    > Your problem is a very very simple one to fix. What you need to reset is
    > the picture token (explained below what it is).
    >
    > On the VGA 1000, that is menu 6, Security, (enter your lock code), option

    8
    > 'reset picture account', tell it *yes* to resetting token. I must

    emphasize
    > that this does NOT in any, way, shape, or form delete any pictures on your
    > camera, and/or on your PM account.
    >
    > What this does is it resets the token so that you can log into picture

    mail
    > again.
    >
    > Simply put what's happening is this token works similar to a cookie in

    that
    > it caches the old info until you reset it. Once you reset it, and then

    put
    > in your pw on the phone, you should be able to log through your phone

    again.
    >
    > "Thomas Arnold" <[email protected]> wrote in message
    > news:[email protected]
    > > Hi,
    > >
    > > I had to swap two of my phones (did an ESN swap between the two) due to
    > > which phone came with Sprint business connection service. Anyway, one

    is
    > a
    > > Treo 600 and the other a Samsung VGA1000. About two days after ESN
    > > swapping, I had to call and have Vision service fixed because neither

    > could
    > > access the Vision network. Other than blowing away all of my PCS email,
    > > address book, and configuration... everything as far as Vision seems to
    > > work. You think they would have mentioned that part when 'fixing' my
    > > account.
    > >
    > > My picture share works for the Treo but not the Samsung. The Samsung
    > > actually got locked out (they immediately sent me a text notification

    that
    > > said to call sprint regarding my picture share to have my phone/account
    > > reset). I called for support and they had me return my phone to factory
    > > defaults (through some menu options) and they unlocked my picture share
    > > account on their side. It now asks for my password on my phone when I
    > > attempt to share a picture, but it continually asks this! I can type in

    > my
    > > picture share password from the previous phone, etc. and it just keeps
    > > asking for my picture share password. The Sprint PCS guy said my only
    > > solution now is to have the phone reflashed at a service center!!! Is

    > this
    > > right??!! This doesn't make sense to me. He used the analogy that like

    a
    > > doctor he asked what was wrong before he would send me to the emergency
    > > room. If their network keeps having the phone prompt for a new

    password,
    > > isn't this problem on their network side? I don't see how the phone

    could
    > > be the actual problem. And is reflashing a real solution? My luck will

    > be
    > > they still don't have the data cable for the VGA1000, so the phone book

    > will
    > > be gone .
    > >
    > > Thanks for any help!
    > >
    > >

    >
    >






  4. #4
    Terry Knab
    Guest

    Re: accessing picture share

    Do you have a picture mail pack with Vision? If you swapped over from a
    Treo, which is NOT a camera phone, you may need SPCS to reset your vision to
    a picture pack.

    It sounds to me like its not creating the account on sprint's end.

    "Thomas Arnold" <[email protected]> wrote in message
    news:[email protected]
    > Thanks Terry...
    >
    > I tried what you said (menu - 8 - 6 - lock code - 8 - Yes) and then tried

    to
    > access picture share again. It still asks for password for picture share
    > over and over. So then I went to pictures.sprintpcs.com and clicked

    'forgot
    > password'. When I enter my telephone number it says "Error retrieving

    your
    > password. Make sure your PCS Phone Number was entered correctly." So I'm
    > not sure what is wrong... doh!
    >
    > Thanks,
    > Thomas
    >
    >
    >
    > "Terry Knab" <[email protected]> wrote in message
    > news:[email protected]
    > > Your problem is a very very simple one to fix. What you need to reset

    is
    > > the picture token (explained below what it is).
    > >
    > > On the VGA 1000, that is menu 6, Security, (enter your lock code),

    option
    > 8
    > > 'reset picture account', tell it *yes* to resetting token. I must

    > emphasize
    > > that this does NOT in any, way, shape, or form delete any pictures on

    your
    > > camera, and/or on your PM account.
    > >
    > > What this does is it resets the token so that you can log into picture

    > mail
    > > again.
    > >
    > > Simply put what's happening is this token works similar to a cookie in

    > that
    > > it caches the old info until you reset it. Once you reset it, and then

    > put
    > > in your pw on the phone, you should be able to log through your phone

    > again.
    > >
    > > "Thomas Arnold" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Hi,
    > > >
    > > > I had to swap two of my phones (did an ESN swap between the two) due

    to
    > > > which phone came with Sprint business connection service. Anyway, one

    > is
    > > a
    > > > Treo 600 and the other a Samsung VGA1000. About two days after ESN
    > > > swapping, I had to call and have Vision service fixed because neither

    > > could
    > > > access the Vision network. Other than blowing away all of my PCS

    email,
    > > > address book, and configuration... everything as far as Vision seems

    to
    > > > work. You think they would have mentioned that part when 'fixing' my
    > > > account.
    > > >
    > > > My picture share works for the Treo but not the Samsung. The Samsung
    > > > actually got locked out (they immediately sent me a text notification

    > that
    > > > said to call sprint regarding my picture share to have my

    phone/account
    > > > reset). I called for support and they had me return my phone to

    factory
    > > > defaults (through some menu options) and they unlocked my picture

    share
    > > > account on their side. It now asks for my password on my phone when I
    > > > attempt to share a picture, but it continually asks this! I can type

    in
    > > my
    > > > picture share password from the previous phone, etc. and it just keeps
    > > > asking for my picture share password. The Sprint PCS guy said my only
    > > > solution now is to have the phone reflashed at a service center!!! Is

    > > this
    > > > right??!! This doesn't make sense to me. He used the analogy that

    like
    > a
    > > > doctor he asked what was wrong before he would send me to the

    emergency
    > > > room. If their network keeps having the phone prompt for a new

    > password,
    > > > isn't this problem on their network side? I don't see how the phone

    > could
    > > > be the actual problem. And is reflashing a real solution? My luck

    will
    > > be
    > > > they still don't have the data cable for the VGA1000, so the phone

    book
    > > will
    > > > be gone .
    > > >
    > > > Thanks for any help!
    > > >
    > > >

    > >
    > >

    >
    >






  5. #5
    Thomas Arnold
    Guest

    Re: accessing picture share

    Terry,

    The Treo had a picture pack (it has a camera, but I guess it is more of a
    PDA) and I did check my plan online to make sure. I had shared pictures
    from both the Treo and the VGA1000 before swapping ESNs. On sprintpcs.com
    it still shows the picture pack on both lines.

    I appreciate your help. I feel more confident calling Vision support back
    now and explaining what I am seeing.

    Thanks,
    Thomas

    "Terry Knab" <[email protected]> wrote in message
    news:[email protected]
    > Do you have a picture mail pack with Vision? If you swapped over from a
    > Treo, which is NOT a camera phone, you may need SPCS to reset your vision

    to
    > a picture pack.
    >
    > It sounds to me like its not creating the account on sprint's end.
    >
    > "Thomas Arnold" <[email protected]> wrote in message
    > news:[email protected]
    > > Thanks Terry...
    > >
    > > I tried what you said (menu - 8 - 6 - lock code - 8 - Yes) and then

    tried
    > to
    > > access picture share again. It still asks for password for picture

    share
    > > over and over. So then I went to pictures.sprintpcs.com and clicked

    > 'forgot
    > > password'. When I enter my telephone number it says "Error retrieving

    > your
    > > password. Make sure your PCS Phone Number was entered correctly." So

    I'm
    > > not sure what is wrong... doh!
    > >
    > > Thanks,
    > > Thomas
    > >
    > >
    > >
    > > "Terry Knab" <[email protected]> wrote in message
    > > news:[email protected]
    > > > Your problem is a very very simple one to fix. What you need to reset

    > is
    > > > the picture token (explained below what it is).
    > > >
    > > > On the VGA 1000, that is menu 6, Security, (enter your lock code),

    > option
    > > 8
    > > > 'reset picture account', tell it *yes* to resetting token. I must

    > > emphasize
    > > > that this does NOT in any, way, shape, or form delete any pictures on

    > your
    > > > camera, and/or on your PM account.
    > > >
    > > > What this does is it resets the token so that you can log into picture

    > > mail
    > > > again.
    > > >
    > > > Simply put what's happening is this token works similar to a cookie in

    > > that
    > > > it caches the old info until you reset it. Once you reset it, and

    then
    > > put
    > > > in your pw on the phone, you should be able to log through your phone

    > > again.
    > > >
    > > > "Thomas Arnold" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > Hi,
    > > > >
    > > > > I had to swap two of my phones (did an ESN swap between the two) due

    > to
    > > > > which phone came with Sprint business connection service. Anyway,

    one
    > > is
    > > > a
    > > > > Treo 600 and the other a Samsung VGA1000. About two days after ESN
    > > > > swapping, I had to call and have Vision service fixed because

    neither
    > > > could
    > > > > access the Vision network. Other than blowing away all of my PCS

    > email,
    > > > > address book, and configuration... everything as far as Vision seems

    > to
    > > > > work. You think they would have mentioned that part when 'fixing'

    my
    > > > > account.
    > > > >
    > > > > My picture share works for the Treo but not the Samsung. The

    Samsung
    > > > > actually got locked out (they immediately sent me a text

    notification
    > > that
    > > > > said to call sprint regarding my picture share to have my

    > phone/account
    > > > > reset). I called for support and they had me return my phone to

    > factory
    > > > > defaults (through some menu options) and they unlocked my picture

    > share
    > > > > account on their side. It now asks for my password on my phone when

    I
    > > > > attempt to share a picture, but it continually asks this! I can

    type
    > in
    > > > my
    > > > > picture share password from the previous phone, etc. and it just

    keeps
    > > > > asking for my picture share password. The Sprint PCS guy said my

    only
    > > > > solution now is to have the phone reflashed at a service center!!!

    Is
    > > > this
    > > > > right??!! This doesn't make sense to me. He used the analogy that

    > like
    > > a
    > > > > doctor he asked what was wrong before he would send me to the

    > emergency
    > > > > room. If their network keeps having the phone prompt for a new

    > > password,
    > > > > isn't this problem on their network side? I don't see how the phone

    > > could
    > > > > be the actual problem. And is reflashing a real solution? My luck

    > will
    > > > be
    > > > > they still don't have the data cable for the VGA1000, so the phone

    > book
    > > > will
    > > > > be gone .
    > > > >
    > > > > Thanks for any help!
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






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