Results 1 to 15 of 15
  1. #1
    Jamshid Afshar
    Guest
    I submitted a request to transfer my two Sprint numbers to my two
    T-Mobile phones on Monday, Nov. 24. Over a week later, it still hasn't
    gone through.

    After a lot of calls (>1 hour on hold) it finally got escalated at
    T-Mobile. The escalation guy says they have talked to Sprint, but
    haven't been able to figure out the reason its stuck. The latest
    problem (there's been a lot of "first level validation errors" and
    timeouts) is that Sprint doesn't "see" the request from T-Mobile, and
    neither company can figure out why. He also said something about
    unexpected error codes that they need to research.

    Just wondering if others are having similar problems or if anyone
    knows more about the systems involved. Apparently there is a central
    system set up by the FCC that brokers the "port" in/out requests.
    Nothing seems to be real-time and it seems like everyone is still
    debugging their systems. Is it really as much of a design mess as it
    seems?

    I was hoping the FCC mandated how long the process can take, so that
    carriers can't drag their feet when losing customers. The wireless
    industry "agreed to 2 1/2 hours", which the FCC "supports and
    encourages", but apparently there's no recourse:
    http://www.fcc.gov/cgb/NumberPortability/#howlong

    Oh well, I'm forwarding my number. Sprint charges $.10/min, but I
    guess I can just not answer and call back.

    --Jamshid

    PS: I switched from Sprint because T-Mobile offers a good, full
    Internet access plan ($20/mo unlimited) and has the bluetooth
    SonyEricsson T610 (aka T616 on AT&T/Cingular). I didn't want to wait
    for the T608 from Sprint and I read some bad reviews of it.

    I really like the T610 -- it's a great design and so far the reception
    is great. Bluetooth works, though it was a pain to configure. Tip:
    transfering contacts is easier through XP's "My Bluetooth Places" than
    through the phone's application or the software that comes with
    Logitech's bluetooth mouse.



    See More: Anyone else having problems porting a number out of SprintPCS to T-Mobile?




  2. #2
    RonInCal
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    Your experience is not unusual. I have been wiating for my port to push
    through since Saturday (11/29). Mine is T-Mo to Cingular. It's not expected
    to be completed until Friday. Cingular offered me a substitute cell phone in
    the interim. Of course it only adds to my frustration when others are able
    to port their lines in 15 minutes!

    It's hit or miss, but my local Sprint store informed me that they have some
    folks with similar issues (either moving in or out).

    (I'm keeping my Sprint line with Sprint!)

    Thanks-

    "Jamshid Afshar" <[email protected]> wrote in message
    news:[email protected]
    > I submitted a request to transfer my two Sprint numbers to my two
    > T-Mobile phones on Monday, Nov. 24. Over a week later, it still hasn't
    > gone through.
    >
    > After a lot of calls (>1 hour on hold) it finally got escalated at
    > T-Mobile. The escalation guy says they have talked to Sprint, but
    > haven't been able to figure out the reason its stuck. The latest
    > problem (there's been a lot of "first level validation errors" and
    > timeouts) is that Sprint doesn't "see" the request from T-Mobile, and
    > neither company can figure out why. He also said something about
    > unexpected error codes that they need to research.
    >
    > Just wondering if others are having similar problems or if anyone
    > knows more about the systems involved. Apparently there is a central
    > system set up by the FCC that brokers the "port" in/out requests.
    > Nothing seems to be real-time and it seems like everyone is still
    > debugging their systems. Is it really as much of a design mess as it
    > seems?
    >
    > I was hoping the FCC mandated how long the process can take, so that
    > carriers can't drag their feet when losing customers. The wireless
    > industry "agreed to 2 1/2 hours", which the FCC "supports and
    > encourages", but apparently there's no recourse:
    > http://www.fcc.gov/cgb/NumberPortability/#howlong
    >
    > Oh well, I'm forwarding my number. Sprint charges $.10/min, but I
    > guess I can just not answer and call back.
    >
    > --Jamshid
    >
    > PS: I switched from Sprint because T-Mobile offers a good, full
    > Internet access plan ($20/mo unlimited) and has the bluetooth
    > SonyEricsson T610 (aka T616 on AT&T/Cingular). I didn't want to wait
    > for the T608 from Sprint and I read some bad reviews of it.
    >
    > I really like the T610 -- it's a great design and so far the reception
    > is great. Bluetooth works, though it was a pain to configure. Tip:
    > transfering contacts is easier through XP's "My Bluetooth Places" than
    > through the phone's application or the software that comes with
    > Logitech's bluetooth mouse.






  3. #3
    O/Siris
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    In article <[email protected]>,=20
    [email protected] says...
    > Just wondering if others are having similar problems or if anyone
    > knows more about the systems involved. Apparently there is a central
    > system set up by the FCC that brokers the "port" in/out requests.
    > Nothing seems to be real-time and it seems like everyone is still
    > debugging their systems. Is it really as much of a design mess as it
    > seems?
    >=20


    You're *not* alone. I'm watching one account that ported in to use from=20
    two other carriers. Different problems from each carrier, but the same=20
    result: it's still not yet complete.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  4. #4
    CHarri4797
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    I am having the same problem going from Verizon to Sprint, it has been 9 days,
    2 out of my 3 phones were switched in 7 days, they told me the other one would
    not go through until this Fri. Oh well I guess thats what happens when you jump
    into something early on...



  5. #5
    dan SCHEIN
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    [email protected] (CHarri4797) wrote in
    news:[email protected]:

    > I am having the same problem going from Verizon to Sprint, it has been
    > 9 days, 2 out of my 3 phones were switched in 7 days, they told me the
    > other one would not go through until this Fri. Oh well I guess thats
    > what happens when you jump into something early on...
    >


    Sprint tells me neither of my #'s can be ported. Yet Cingular tells me they
    can port them. If I didn't have a brand new Samsung i330 siting here wating
    service there would be no way I'd be waiting for Sprint :-(

    --
    dan SCHEIN
    http://www.dschein.com



  6. #6
    Joe Feser
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    I have been waiting since 11/24 also to be ported OFF Sprint.

    Over 15 hours in 3 ways on the phone between Cingular and Sprint.

    I have been hung up on by 5 people at Sprint, including the PCR Department.

    If you get a Sprint person on the phone, they may give you the information
    you are looking for, but once you tell then you have the other carrier on
    the line to assist in the port, they hang up or pretend they can't hear you.

    The keep giving the runaround with myself and Cingular, saying they sent the
    response back, but they have not.

    It took 5 days and collecting the employee ID's of Sprint CSR people to even
    get someone to admit the request even existed.

    I will be posting the entire story if I do not get a response by the end of
    the day including all the phone numbers and names of all the people at
    Sprint that were so willing to help with my problem.

    Try to get your carrier to give you the Port Request Number by accident and
    then when the carrier you are porting from says the record does not exist,
    have them look it up in the SMG (System Management Gateway). They may claim
    they can't find it, but it's there.

    I am also filing a suit against Sprint for any costs involved in the process
    (all the hours) plus air time.

    I think the only way to convince them to start porting numbers it to picket
    at the stores.

    Is there anyone organizing a class action against Sprint yet?

    --
    Joe Feser

    sprintpcs @ fesersoft.com





    -----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
    http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
    -----== Over 100,000 Newsgroups - 19 Different Servers! =-----



  7. #7
    Tim Harrick
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    In article <[email protected]>,
    "Joe Feser" <[email protected]> wrote:

    > I have been waiting since 11/24 also to be ported OFF Sprint.
    >



    Write a fully documented nonjudgemental record of your efforts in a
    complaint letter to the FCC.

    [email protected], [email protected], [email protected], [email protected]



  8. #8
    Jamshid Afshar
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    [email protected] (Jamshid Afshar) wrote in message news:<[email protected]>...
    > I submitted a request to transfer my two Sprint numbers to my two
    > T-Mobile phones on Monday, Nov. 24. Over a week later, it still hasn't
    > gone through.


    Things went from bad to worse. The day after I posted this message,
    someone at Sprint, for reasons they cannot explain to me, cancelled my
    primary number instead of porting it out.

    Of course, this happened the day I was going on vacation. I can't
    believe I waited the past few months for number portability to go into
    effect so that I could switch carriers without changing my number with
    friends, family, and work, and now my mobile number reports that it is
    out of service.

    Sprint has been trying since Thursday Dec. 4 to reinstate my number so
    1) my phone works again and I can receive calls, and 2) we can try the
    port process again. Apparently Sprint was unable to reactive because
    the port out request was still active.

    Today Sprint says that the port request is cancelled and they have
    finally been able to reactivate my number, but it will take 8 hours.
    So hopefully I can start the whole process again tonight.

    I'll be reading this over and filing a complaint about Sprint PCS:

    http://www.fcc.gov/cgb/complaints.html

    According to this article AT&T Wireless has been receiving most of the
    complaints.

    http://story.news.yahoo.com/news?tmp...attwireless_dc

    Jamshid Afshar
    [email protected]



  9. #9
    Steven J Sobol
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    Jamshid Afshar <[email protected]> wrote:
    > [email protected] (Jamshid Afshar) wrote in message news:<[email protected]>...
    >> I submitted a request to transfer my two Sprint numbers to my two
    >> T-Mobile phones on Monday, Nov. 24. Over a week later, it still hasn't
    >> gone through.

    >
    > Things went from bad to worse. The day after I posted this message,
    > someone at Sprint, for reasons they cannot explain to me, cancelled my
    > primary number instead of porting it out.
    >
    > Of course, this happened the day I was going on vacation.


    Why didn't you wait until you got back?

    I'm not saying that it's ok you had problems, but we were warned...


    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  10. #10
    Jamshid Afshar
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    Steven J Sobol <[email protected]> wrote in message news:<[email protected]>...
    > Jamshid Afshar <[email protected]> wrote:
    > > [email protected] (Jamshid Afshar) wrote in message news:<[email protected]>...
    > >> I submitted a request to transfer my two Sprint numbers to my two
    > >> T-Mobile phones on Monday, Nov. 24. Over a week later, it still hasn't
    > >> gone through.

    > >
    > > Things went from bad to worse. The day after I posted this message,
    > > someone at Sprint, for reasons they cannot explain to me, cancelled my
    > > primary number instead of porting it out.
    > >
    > > Of course, this happened the day I was going on vacation.

    >
    > Why didn't you wait until you got back?
    >
    > I'm not saying that it's ok you had problems, but we were warned...


    To be clear, I would never try to port my numbers on the day I was
    going on vacation.

    I put in the request to port my numbers on Monday, Nov. 24. I posted
    the original message above on Dec. 3, and went on vacation the next
    day.

    I thought a week and a half would be enough time to get the number
    port done.

    --Jamshid



  11. #11
    igotsarg
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    Same story!!! I have been struggling to get Sprint acknowledge that
    they have received the request to port from AT&T. I haven't been able
    to get to that. I would join you if you decide to file a suit against
    Sprint. Also, I know of two more persons stuck in similar situation.

    You can contact me at igotsargATyahooDOTcom.






    "Joe Feser" <[email protected]> wrote in message news:<[email protected]>...
    > I have been waiting since 11/24 also to be ported OFF Sprint.
    >
    > Over 15 hours in 3 ways on the phone between Cingular and Sprint.
    >
    > I have been hung up on by 5 people at Sprint, including the PCR Department.
    >
    > If you get a Sprint person on the phone, they may give you the information
    > you are looking for, but once you tell then you have the other carrier on
    > the line to assist in the port, they hang up or pretend they can't hear you.
    >
    > The keep giving the runaround with myself and Cingular, saying they sent the
    > response back, but they have not.
    >
    > It took 5 days and collecting the employee ID's of Sprint CSR people to even
    > get someone to admit the request even existed.
    >
    > I will be posting the entire story if I do not get a response by the end of
    > the day including all the phone numbers and names of all the people at
    > Sprint that were so willing to help with my problem.
    >
    > Try to get your carrier to give you the Port Request Number by accident and
    > then when the carrier you are porting from says the record does not exist,
    > have them look it up in the SMG (System Management Gateway). They may claim
    > they can't find it, but it's there.
    >
    > I am also filing a suit against Sprint for any costs involved in the process
    > (all the hours) plus air time.
    >
    > I think the only way to convince them to start porting numbers it to picket
    > at the stores.
    >
    > Is there anyone organizing a class action against Sprint yet?
    >
    > --
    > Joe Feser
    >
    > sprintpcs @ fesersoft.com
    >
    >
    >
    >
    >
    > -----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
    > http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
    > -----== Over 100,000 Newsgroups - 19 Different Servers! =-----




  12. #12
    David
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    In article <[email protected]>,
    [email protected] (igotsarg) wrote:

    > Same story!!! I have been struggling to get Sprint acknowledge that
    > they have received the request to port from AT&T. I haven't been able
    > to get to that. I would join you if you decide to file a suit against
    > Sprint. Also, I know of two more persons stuck in similar situation.
    >
    > You can contact me at igotsargATyahooDOTcom.




    And if you believe the propaganda posted here
    Sprint is doing well with porting. HAH.



  13. #13
    Bob Smith
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?


    "igotsarg" <[email protected]> wrote in message
    news:[email protected]
    > Same story!!! I have been struggling to get Sprint acknowledge that
    > they have received the request to port from AT&T. I haven't been able
    > to get to that. I would join you if you decide to file a suit against
    > Sprint. Also, I know of two more persons stuck in similar situation.
    >
    > You can contact me at igotsargATyahooDOTcom.
    >
    >
    >
    >
    >
    >
    > "Joe Feser" <[email protected]> wrote in message

    news:<[email protected]>...
    > > I have been waiting since 11/24 also to be ported OFF Sprint.
    > >
    > > Over 15 hours in 3 ways on the phone between Cingular and Sprint.
    > >
    > > I have been hung up on by 5 people at Sprint, including the PCR

    Department.
    > >
    > > If you get a Sprint person on the phone, they may give you the

    information
    > > you are looking for, but once you tell then you have the other carrier

    on
    > > the line to assist in the port, they hang up or pretend they can't hear

    you.
    > >
    > > The keep giving the runaround with myself and Cingular, saying they sent

    the
    > > response back, but they have not.
    > >
    > > It took 5 days and collecting the employee ID's of Sprint CSR people to

    even
    > > get someone to admit the request even existed.
    > >
    > > I will be posting the entire story if I do not get a response by the end

    of
    > > the day including all the phone numbers and names of all the people at
    > > Sprint that were so willing to help with my problem.
    > >
    > > Try to get your carrier to give you the Port Request Number by accident

    and
    > > then when the carrier you are porting from says the record does not

    exist,
    > > have them look it up in the SMG (System Management Gateway). They may

    claim
    > > they can't find it, but it's there.
    > >
    > > I am also filing a suit against Sprint for any costs involved in the

    process
    > > (all the hours) plus air time.
    > >
    > > I think the only way to convince them to start porting numbers it to

    picket
    > > at the stores.
    > >
    > > Is there anyone organizing a class action against Sprint yet?
    > >
    > > --
    > > Joe Feser
    > >
    > > sprintpcs @ fesersoft.com
    > >
    > >
    > >
    > >
    > >
    > > -----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
    > > http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
    > > -----== Over 100,000 Newsgroups - 19 Different Servers! =-----






  14. #14
    Wild Princess
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    Sprint has been dragging their feet on EVERYTHING. Inbound and
    outbound.

    The FCC Chairman's office decided to tackle the number of complaints,
    not the type of complaints... and suggests that persons having
    difficulty with a carrier to file an online FCC complaint
    (http://www.fcc.gov/) and they'll probably do the same thing they did
    to AT&T... which is send a demand to shape up or pay out.

    We're going to file / join a class action, based on the 38 hours of
    personal time spent getting the problems fixed. What was even SADDER
    was that we pinpointed the issue and provided possible solutions!!
    For a company of that magnitude to dismiss something that would have
    saved them hundreds of thousands in profit, countless manhours, etc.
    I'm sadded that we've signed a two-year contract. If there's no
    customer service up front, I shudder to think of what will happen over
    the next six hundred some odd days. I'd rather be chained to a
    cannibal, I think.

    Cheers

    On Fri, 12 Dec 2003 18:36:39 GMT, "Bob Smith"
    <[email protected]> wrote:

    >
    >"igotsarg" <[email protected]> wrote in message
    >news:[email protected]
    >> Same story!!! I have been struggling to get Sprint acknowledge that
    >> they have received the request to port from AT&T. I haven't been able
    >> to get to that. I would join you if you decide to file a suit against
    >> Sprint. Also, I know of two more persons stuck in similar situation.
    >>
    >> You can contact me at igotsargATyahooDOTcom.
    >>
    >>
    >>
    >>
    >>
    >>
    >> "Joe Feser" <[email protected]> wrote in message

    >news:<[email protected]>...
    >> > I have been waiting since 11/24 also to be ported OFF Sprint.
    >> >
    >> > Over 15 hours in 3 ways on the phone between Cingular and Sprint.
    >> >
    >> > I have been hung up on by 5 people at Sprint, including the PCR

    >Department.
    >> >
    >> > If you get a Sprint person on the phone, they may give you the

    >information
    >> > you are looking for, but once you tell then you have the other carrier

    >on
    >> > the line to assist in the port, they hang up or pretend they can't hear

    >you.
    >> >
    >> > The keep giving the runaround with myself and Cingular, saying they sent

    >the
    >> > response back, but they have not.
    >> >
    >> > It took 5 days and collecting the employee ID's of Sprint CSR people to

    >even
    >> > get someone to admit the request even existed.
    >> >
    >> > I will be posting the entire story if I do not get a response by the end

    >of
    >> > the day including all the phone numbers and names of all the people at
    >> > Sprint that were so willing to help with my problem.
    >> >
    >> > Try to get your carrier to give you the Port Request Number by accident

    >and
    >> > then when the carrier you are porting from says the record does not

    >exist,
    >> > have them look it up in the SMG (System Management Gateway). They may

    >claim
    >> > they can't find it, but it's there.
    >> >
    >> > I am also filing a suit against Sprint for any costs involved in the

    >process
    >> > (all the hours) plus air time.
    >> >
    >> > I think the only way to convince them to start porting numbers it to

    >picket
    >> > at the stores.
    >> >
    >> > Is there anyone organizing a class action against Sprint yet?
    >> >
    >> > --
    >> > Joe Feser
    >> >
    >> > sprintpcs @ fesersoft.com
    >> >
    >> >
    >> >
    >> >
    >> >
    >> > -----= Posted via Newsfeeds.Com, Uncensored Usenet News =-----
    >> > http://www.newsfeeds.com - The #1 Newsgroup Service in the World!
    >> > -----== Over 100,000 Newsgroups - 19 Different Servers! =-----

    >





  15. #15
    Jamshid Afshar
    Guest

    Re: Anyone else having problems porting a number out of SprintPCS to T-Mobile?

    [email protected] (Jamshid Afshar) wrote in message news:<[email protected]>...
    > > >> I submitted a request to transfer my two Sprint numbers to my two
    > > >> T-Mobile phones on Monday, Nov. 24. Over a week later, it still hasn't
    > > >> gone through.


    FYI, four weeks later T-Mobile now admits that they have my number
    (Sprint told me the out of service message is not theirs), but because
    of some computer error TM is unable to assign it to my account.
    Manager "Mike" @ TM filed a "technical ticket" last week, but they
    have been unable to get any status on this ticket.

    I'm on hold with the TM port center (always >1 hour) again trying to
    get hold of "Mike" who promised but failed to call last Friday with a
    status update.

    Obviously this is very frustrating. Now I'm really stuck. I don't know
    whether to let TM continue to work on it, or ask them to cancel the
    number port (again -- they've tried before and were unable to). If
    it's cancelled, I'm worried the number will go back to Sprint but I'm
    sure I will have trouble getting the number back from them.

    Has anyone submitted a complaint to [email protected] and gotten any
    kind of a response? I've submitted a couple of complaints in the past
    four weeks but have not gotten anything other than an automated
    response.

    Is anyone else in the same boat -- waiting since Nov. 24 for a port to
    T-Mobile to go through?

    Thanks,
    Jamshid Afshar
    [email protected]



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