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  1. #1
    Steve
    Guest
    I've been trying to log into my account on the SPCS account management site.
    I'm having problems logging in. Is anyone else having problems?





    See More: SPCS Site Down




  2. #2
    Isaiah Beard
    Guest

    Re: SPCS Site Down

    Steve wrote:
    > I've been trying to log into my account on the SPCS account management site.
    > I'm having problems logging in. Is anyone else having problems?
    >
    >


    I'm in my account as of 10:35 p.m. 12/5.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  3. #3
    James Tullin
    Guest

    Re: SPCS Site Down

    In article <[email protected]>,
    "Steve" <[email protected]> wrote:

    > I've been trying to log into my account on the SPCS account management site.
    > I'm having problems logging in. Is anyone else having problems?
    >
    >



    If you just changed your calling plan, you often can not get in until
    the next billing period starts. Call *4, and if they can't give you info
    on your account, they're locked out too.



  4. #4
    Bob Smith
    Guest

    Re: SPCS Site Down


    "James Tullin" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Steve" <[email protected]> wrote:
    >
    > > I've been trying to log into my account on the SPCS account management

    site.
    > > I'm having problems logging in. Is anyone else having problems?
    > >
    > >

    >
    >
    > If you just changed your calling plan, you often can not get in until
    > the next billing period starts. Call *4, and if they can't give you info
    > on your account, they're locked out too.


    Phillipe, you know this is bogus advice. Whether someone has changed plans
    or not has nothing to do with trying to sign on to the manage page ... If
    someone has changed their plan, they won't be able to see their current
    account activity till the next billing cycle, but they should be able to see
    everything else on the account.

    Bob





  5. #5
    Peterbilt
    Guest

    Re: SPCS Site Down

    No, this has happened to me before. When I changed my service plan I
    couldn't get in to the site OR get my info via *4. To get around this I
    would call customer service on off-peak "free" time and ask what my usage
    was. After I did this twice though the CSR put me on weekly notification
    without telling me for two months free. When I saw the message on my phone I
    called CS to have them remove it immediately because I did not authorize it.
    They tried to tell me that it's free for two months but I didn't care. I
    didn't want the hassle of taking it off later on.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "James Tullin" <[email protected]> wrote in message
    > news:[email protected]
    > > In article <[email protected]>,
    > > "Steve" <[email protected]> wrote:
    > >
    > > > I've been trying to log into my account on the SPCS account management

    > site.
    > > > I'm having problems logging in. Is anyone else having problems?
    > > >
    > > >

    > >
    > >
    > > If you just changed your calling plan, you often can not get in until
    > > the next billing period starts. Call *4, and if they can't give you info
    > > on your account, they're locked out too.

    >
    > Phillipe, you know this is bogus advice. Whether someone has changed plans
    > or not has nothing to do with trying to sign on to the manage page ... If
    > someone has changed their plan, they won't be able to see their current
    > account activity till the next billing cycle, but they should be able to

    see
    > everything else on the account.
    >
    > Bob
    >
    >






  6. #6
    Tim Harrick
    Guest

    Re: SPCS Site Down

    In article <[email protected]>,
    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote:

    > No, this has happened to me before. When I changed my service plan I
    > couldn't get in to the site OR get my info via *4.


    Shows the liar apologist Smith doesn't know what he's talking about.






    >To get around this I
    > would call customer service on off-peak "free" time and ask what my usage
    > was. After I did this twice though the CSR put me on weekly notification
    > without telling me for two months free. When I saw the message on my phone I
    > called CS to have them remove it immediately because I did not authorize it.
    > They tried to tell me that it's free for two months but I didn't care. I
    > didn't want the hassle of taking it off later on.
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "James Tullin" <[email protected]> wrote in message
    > > news:[email protected]
    > > > In article <[email protected]>,
    > > > "Steve" <[email protected]> wrote:
    > > >
    > > > > I've been trying to log into my account on the SPCS account management

    > > site.
    > > > > I'm having problems logging in. Is anyone else having problems?
    > > > >
    > > > >
    > > >
    > > >
    > > > If you just changed your calling plan, you often can not get in until
    > > > the next billing period starts. Call *4, and if they can't give you info
    > > > on your account, they're locked out too.

    > >
    > > You know this is bogus advice. Whether someone has changed plans
    > > or not has nothing to do with trying to sign on to the manage page ... If
    > > someone has changed their plan, they won't be able to see their current
    > > account activity till the next billing cycle, but they should be able to

    > see
    > > everything else on the account.
    > >
    > > Bob
    > >
    > >

    >
    >




  7. #7
    Bob Smith
    Guest

    Re: SPCS Site Down


    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > No, this has happened to me before. When I changed my service plan I
    > couldn't get in to the site OR get my info via *4.


    This isn't the reason why the OP could not get into the SPCS site Peterbilt
    .... As mentioned in my reply to James... err ... Phillipe ... err and the
    rest of his 38 other ID's ..., the only place one could not access through
    their manage page was when they made changes to their plan and they wouldn't
    be able to see current usage, till the next billing cycle starts.

    > To get around this I
    > would call customer service on off-peak "free" time and ask what my usage
    > was.


    ??? It shouldn't have mattered when you called CS, as those calls were not
    charged against your monthly minute allocation.

    > After I did this twice though the CSR put me on weekly notification
    > without telling me for two months free. When I saw the message on my phone

    I
    > called CS to have them remove it immediately because I did not authorize

    it.
    > They tried to tell me that it's free for two months but I didn't care. I
    > didn't want the hassle of taking it off later on.


    Apparently, you are (or were) on a low minute plan, where you needed to
    watch your minute usage. Seems like two months worth of free service of
    getting notifications was a pretty good deal.

    Bob





  8. #8
    Bob Smith
    Guest

    Re: SPCS Site Down


    "Tim Harrick" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote:
    >
    > > No, this has happened to me before. When I changed my service plan I
    > > couldn't get in to the site OR get my info via *4.

    >
    > Shows the liar apologist Smith doesn't know what he's talking about.


    ROTFLOL Phillipe ... I had answered that specific situation in my original
    reply to the OP ... Steve. You call me a liar, and then create a whole new
    ID to reply to yours truly? The irony here is that you lie, even if you
    provide a correct answer, everytime you post with a new ID ...

    Bob





  9. #9
    Peterbilt
    Guest

    Re: SPCS Site Down

    You don't understand what I'm saying. When I changed my account I could not
    get into the website to manage my account at all and I could not call *4
    until the end of that month. So, when I wanted to get my usage information I
    would just call a CSR and get it from them. I know you're not charged for
    that any longer. The charge wasn't my point, my point is that I also could
    not get into the website to manage my account or even SEE what's in there.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > news:[email protected]
    > > No, this has happened to me before. When I changed my service plan I
    > > couldn't get in to the site OR get my info via *4.

    >
    > This isn't the reason why the OP could not get into the SPCS site

    Peterbilt
    > ... As mentioned in my reply to James... err ... Phillipe ... err and the
    > rest of his 38 other ID's ..., the only place one could not access through
    > their manage page was when they made changes to their plan and they

    wouldn't
    > be able to see current usage, till the next billing cycle starts.
    >
    > > To get around this I
    > > would call customer service on off-peak "free" time and ask what my

    usage
    > > was.

    >
    > ??? It shouldn't have mattered when you called CS, as those calls were not
    > charged against your monthly minute allocation.
    >
    > > After I did this twice though the CSR put me on weekly notification
    > > without telling me for two months free. When I saw the message on my

    phone
    > I
    > > called CS to have them remove it immediately because I did not authorize

    > it.
    > > They tried to tell me that it's free for two months but I didn't care. I
    > > didn't want the hassle of taking it off later on.

    >
    > Apparently, you are (or were) on a low minute plan, where you needed to
    > watch your minute usage. Seems like two months worth of free service of
    > getting notifications was a pretty good deal.
    >
    > Bob
    >
    >






  10. #10
    Peterbilt
    Guest

    Re: SPCS Site Down

    I have a 300 minutes plan plus unlimited night and weekends for $30. The
    plan change was the CSR offered me an 8pm unlimited start time instead of
    9pm for 1 cent and a contract renewal. 300 minutes for me is more than what
    I need but I've heard some stories about people being charged for calls they
    didn't make so every few days I call to check what my usage is. Call me
    paranoid but I don't want to be surprised with a large bill at the end of
    the month, especially since I have Sprint automatically charge my credit
    card.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > news:[email protected]
    > > No, this has happened to me before. When I changed my service plan I
    > > couldn't get in to the site OR get my info via *4.

    >
    > This isn't the reason why the OP could not get into the SPCS site

    Peterbilt
    > ... As mentioned in my reply to James... err ... Phillipe ... err and the
    > rest of his 38 other ID's ..., the only place one could not access through
    > their manage page was when they made changes to their plan and they

    wouldn't
    > be able to see current usage, till the next billing cycle starts.
    >
    > > To get around this I
    > > would call customer service on off-peak "free" time and ask what my

    usage
    > > was.

    >
    > ??? It shouldn't have mattered when you called CS, as those calls were not
    > charged against your monthly minute allocation.
    >
    > > After I did this twice though the CSR put me on weekly notification
    > > without telling me for two months free. When I saw the message on my

    phone
    > I
    > > called CS to have them remove it immediately because I did not authorize

    > it.
    > > They tried to tell me that it's free for two months but I didn't care. I
    > > didn't want the hassle of taking it off later on.

    >
    > Apparently, you are (or were) on a low minute plan, where you needed to
    > watch your minute usage. Seems like two months worth of free service of
    > getting notifications was a pretty good deal.
    >
    > Bob
    >
    >






  11. #11
    Bob Smith
    Guest

    Re: SPCS Site Down


    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > You don't understand what I'm saying. When I changed my account I could

    not
    > get into the website to manage my account at all and I could not call *4
    > until the end of that month. So, when I wanted to get my usage information

    I
    > would just call a CSR and get it from them. I know you're not charged for
    > that any longer. The charge wasn't my point, my point is that I also could
    > not get into the website to manage my account or even SEE what's in there.


    No, I do understand. Changing a plan option, as you mentioned in your follow
    up post, should not impact on whether you can get into your manage page. The
    only thing you shouldn't be able to open *within* the manage page, when
    changes are made to a plan, is your current usage page. You should have been
    able to access everything else like email, review download ringers,
    screensavers & games ... etc.

    Now, the only thing I can think on why you couldn't open your account is
    that you did this change to your plan in the summer, around July or August,
    when SPCS was having a problem with their authentication server, where none
    of us could get into the manage page for a while.

    Bob





  12. #12
    Bob Smith
    Guest

    Re: SPCS Site Down


    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > I have a 300 minutes plan plus unlimited night and weekends for $30. The
    > plan change was the CSR offered me an 8pm unlimited start time instead of
    > 9pm for 1 cent and a contract renewal. 300 minutes for me is more than

    what
    > I need but I've heard some stories about people being charged for calls

    they
    > didn't make so every few days I call to check what my usage is. Call me
    > paranoid but I don't want to be surprised with a large bill at the end of
    > the month, especially since I have Sprint automatically charge my credit
    > card.


    Sounds like SPCS did you right then, by giving you the daily notification
    option for two free months. You could have monitored your usage, till you
    could access your account via the manage page @ NC, & then cancelled the
    option.

    Bob





  13. #13
    Peterbilt
    Guest

    Re: SPCS Site Down

    Yup, that was it. It was in mid-July that this happened. In fact, I signed
    up for 2 months free vision and it wouldn't work so the tech over the phone
    told me I need to bring the phone in to a store to get new firmware
    installed on it. When he did that he changed my user ID. That caused a new
    set of problems because the new ID wouldn't propagate to any of the servers
    except one. After three days trying to get it to work I canceled it and told
    them to call me when it's working and I'll think about it then.

    But you're right, it was back in July. Thanks for clearing that up.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > news:[email protected]
    > > You don't understand what I'm saying. When I changed my account I could

    > not
    > > get into the website to manage my account at all and I could not call *4
    > > until the end of that month. So, when I wanted to get my usage

    information
    > I
    > > would just call a CSR and get it from them. I know you're not charged

    for
    > > that any longer. The charge wasn't my point, my point is that I also

    could
    > > not get into the website to manage my account or even SEE what's in

    there.
    >
    > No, I do understand. Changing a plan option, as you mentioned in your

    follow
    > up post, should not impact on whether you can get into your manage page.

    The
    > only thing you shouldn't be able to open *within* the manage page, when
    > changes are made to a plan, is your current usage page. You should have

    been
    > able to access everything else like email, review download ringers,
    > screensavers & games ... etc.
    >
    > Now, the only thing I can think on why you couldn't open your account is
    > that you did this change to your plan in the summer, around July or

    August,
    > when SPCS was having a problem with their authentication server, where

    none
    > of us could get into the manage page for a while.
    >
    > Bob
    >
    >






  14. #14
    Peterbilt
    Guest

    Re: SPCS Site Down

    At that point I had so many problems I didn't need anymore. Plus I didn't
    like the fact that they just put it on there without telling me.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > news:[email protected]
    > > I have a 300 minutes plan plus unlimited night and weekends for $30. The
    > > plan change was the CSR offered me an 8pm unlimited start time instead

    of
    > > 9pm for 1 cent and a contract renewal. 300 minutes for me is more than

    > what
    > > I need but I've heard some stories about people being charged for calls

    > they
    > > didn't make so every few days I call to check what my usage is. Call me
    > > paranoid but I don't want to be surprised with a large bill at the end

    of
    > > the month, especially since I have Sprint automatically charge my credit
    > > card.

    >
    > Sounds like SPCS did you right then, by giving you the daily notification
    > option for two free months. You could have monitored your usage, till you
    > could access your account via the manage page @ NC, & then cancelled the
    > option.
    >
    > Bob
    >
    >






  15. #15
    Bob Smith
    Guest

    Re: SPCS Site Down


    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > At that point I had so many problems I didn't need anymore. Plus I didn't
    > like the fact that they just put it on there without telling me.


    They didn't tell you? How did you know you would get 2 months free?

    Bob





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