Results 1 to 11 of 11
  1. #1
    Ryan
    Guest
    In case any real SprintPCS manger is monitoring this group:

    Just got off phone with a terrible SprintPCS CSR Laura, ID: LHICKS06.

    I called SprintPCS about my relocation more than 1 year ago. SprintPCS
    changed my billing address, so that I got billed smoothly every month.
    However, I just noticed I was still being charged previous city tax, which
    alone is $5.20, not including State, and other fees. Because my current
    city tax is much lower, I called SprintPCS, and 'nicely' asked for a refund.
    I was shocked when the CSR immediately started ridiculing me for not calling
    SprintPCS to change the tax ... (some terminology I didn't pick up).

    So how complicated it can be for SprintPCS to change the location of a
    phone?

    Then I spoke with a supervisor, who claimed to be Elli, ID ESKINN01. At
    first, he backed off to the point that an adjustment was due, but insisted
    that any adjustment could only go back 15 days. Then he said he was
    optimistic that their tax department would go back the full term in this
    case. I would be definitely follow this up, and sue SprintPCS in the small
    claim court if they don't refund me all that I was overcharged.





    See More: A terrible SprintPCS CSR, LHICKS06




  2. #2
    tom ronson
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    one would think it'd be easier to get your current taxing district to go
    after them ---- because they apparently aren't paying / forwarding the local
    tax on your bill they are collecting from you.


    "Ryan" <[email protected]> wrote in message
    news:[email protected]
    > In case any real SprintPCS manger is monitoring this group:
    >
    > Just got off phone with a terrible SprintPCS CSR Laura, ID: LHICKS06.
    >
    > I called SprintPCS about my relocation more than 1 year ago. SprintPCS
    > changed my billing address, so that I got billed smoothly every month.
    > However, I just noticed I was still being charged previous city tax, which
    > alone is $5.20, not including State, and other fees. Because my current
    > city tax is much lower, I called SprintPCS, and 'nicely' asked for a

    refund.
    > I was shocked when the CSR immediately started ridiculing me for not

    calling
    > SprintPCS to change the tax ... (some terminology I didn't pick up).
    >
    > So how complicated it can be for SprintPCS to change the location of a
    > phone?
    >
    > Then I spoke with a supervisor, who claimed to be Elli, ID ESKINN01. At
    > first, he backed off to the point that an adjustment was due, but insisted
    > that any adjustment could only go back 15 days. Then he said he was
    > optimistic that their tax department would go back the full term in this
    > case. I would be definitely follow this up, and sue SprintPCS in the

    small
    > claim court if they don't refund me all that I was overcharged.
    >
    >






  3. #3
    Ryan
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    Well, keep in mind that you are dealing with SprintPCS.
    They, or their shabby software, wouldn't mind adding another tax on your
    bill.

    "tom ronson" <[email protected]> wrote in message
    news:[email protected]
    > one would think it'd be easier to get your current taxing district to go
    > after them ---- because they apparently aren't paying / forwarding the

    local
    > tax on your bill they are collecting from you.
    >
    >
    > "Ryan" <[email protected]> wrote in message
    > news:[email protected]
    > > In case any real SprintPCS manger is monitoring this group:
    > >
    > > Just got off phone with a terrible SprintPCS CSR Laura, ID: LHICKS06.
    > >
    > > I called SprintPCS about my relocation more than 1 year ago. SprintPCS
    > > changed my billing address, so that I got billed smoothly every month.
    > > However, I just noticed I was still being charged previous city tax,

    which
    > > alone is $5.20, not including State, and other fees. Because my current
    > > city tax is much lower, I called SprintPCS, and 'nicely' asked for a

    > refund.
    > > I was shocked when the CSR immediately started ridiculing me for not

    > calling
    > > SprintPCS to change the tax ... (some terminology I didn't pick up).
    > >
    > > So how complicated it can be for SprintPCS to change the location of a
    > > phone?
    > >
    > > Then I spoke with a supervisor, who claimed to be Elli, ID ESKINN01. At
    > > first, he backed off to the point that an adjustment was due, but

    insisted
    > > that any adjustment could only go back 15 days. Then he said he was
    > > optimistic that their tax department would go back the full term in this
    > > case. I would be definitely follow this up, and sue SprintPCS in the

    > small
    > > claim court if they don't refund me all that I was overcharged.






  4. #4
    Peterbilt
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    What I would like to know is this. I have never gone over my monthly
    charge/usage and I have been a SPCS customer for two years now so why is my
    bill different every month? Are the taxes being charged to me change every
    month? I doubt it. Someone please tell me why?

    "Ryan" <[email protected]> wrote in message
    news:[email protected]
    > Well, keep in mind that you are dealing with SprintPCS.
    > They, or their shabby software, wouldn't mind adding another tax on your
    > bill.
    >
    > "tom ronson" <[email protected]> wrote in message
    > news:[email protected]
    > > one would think it'd be easier to get your current taxing district to go
    > > after them ---- because they apparently aren't paying / forwarding the

    > local
    > > tax on your bill they are collecting from you.
    > >
    > >
    > > "Ryan" <[email protected]> wrote in message
    > > news:[email protected]
    > > > In case any real SprintPCS manger is monitoring this group:
    > > >
    > > > Just got off phone with a terrible SprintPCS CSR Laura, ID: LHICKS06.
    > > >
    > > > I called SprintPCS about my relocation more than 1 year ago.

    SprintPCS
    > > > changed my billing address, so that I got billed smoothly every month.
    > > > However, I just noticed I was still being charged previous city tax,

    > which
    > > > alone is $5.20, not including State, and other fees. Because my

    current
    > > > city tax is much lower, I called SprintPCS, and 'nicely' asked for a

    > > refund.
    > > > I was shocked when the CSR immediately started ridiculing me for not

    > > calling
    > > > SprintPCS to change the tax ... (some terminology I didn't pick up).
    > > >
    > > > So how complicated it can be for SprintPCS to change the location of a
    > > > phone?
    > > >
    > > > Then I spoke with a supervisor, who claimed to be Elli, ID ESKINN01.

    At
    > > > first, he backed off to the point that an adjustment was due, but

    > insisted
    > > > that any adjustment could only go back 15 days. Then he said he was
    > > > optimistic that their tax department would go back the full term in

    this
    > > > case. I would be definitely follow this up, and sue SprintPCS in the

    > > small
    > > > claim court if they don't refund me all that I was overcharged.

    >
    >






  5. #5
    Bob Smith
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06


    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > What I would like to know is this. I have never gone over my monthly
    > charge/usage and I have been a SPCS customer for two years now so why is

    my
    > bill different every month? Are the taxes being charged to me change every
    > month? I doubt it. Someone please tell me why?


    What differences are you noticing, and where are those differences recorded
    on your printed bill? Is it possible that some months you are calling 411,
    which costs $1.25 extra, or having a roaming call charged to the account?
    Have you been trying to use your phone to connect to another ISP, other than
    Vision? Lastly, are you using Vision to surf the net, without having the
    Vision option on your account?

    Bob





  6. #6
    mcg
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    "Ryan" <[email protected]> wrote in message
    news:[email protected]
    >
    > So how complicated it can be for SprintPCS to change the location of a
    > phone?
    >

    One of the problems is that once SprintPCS has paid tax to a municipality,
    it's extremely difficult for them to get it back or to get an adjustment in
    the future. I have a similar problem that I couldn't get straightened out -
    I live in Wisconson but use a bill-paying service in South Dakota so my
    bills used to be sent there until electronic bills became available. Guess
    what? The South Dakota taxes were higher than Wisconsin taxes and when I
    switched addresses for the hard-copy bill my monthly payment went down about
    20 cents a month. Sprint went to bat for me with South Dakota but there
    just wasn't any straightforward way to get an adjustment on their past tax
    payments (South Dakota sent a letter that required ME to appear IN PERSON in
    Pierre with original local utility bills for each month for which I claimed
    that I was mis-taxed) so I gave up and ate a couple of dollars. I blame
    this on South Dakota government bureaucracy more than SprintPCS, though.






  7. #7
    Peterbilt
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    I don't have vision and don't use the phone for anything but making voice
    calls and I have not had any roaming calls. I had only one two minute
    roaming call back in August when I went to FT Worth TX. That's the only
    roaming call I made in the two years I was a customer. I never EVER call
    411. I use the phone book, the internet or I don't make the call if I don't
    know the number. Anyone have any ideas as to why my bill is different every
    month? I always stay under my 300 prime-time minutes.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > news:[email protected]
    > > What I would like to know is this. I have never gone over my monthly
    > > charge/usage and I have been a SPCS customer for two years now so why is

    > my
    > > bill different every month? Are the taxes being charged to me change

    every
    > > month? I doubt it. Someone please tell me why?

    >
    > What differences are you noticing, and where are those differences

    recorded
    > on your printed bill? Is it possible that some months you are calling 411,
    > which costs $1.25 extra, or having a roaming call charged to the account?
    > Have you been trying to use your phone to connect to another ISP, other

    than
    > Vision? Lastly, are you using Vision to surf the net, without having the
    > Vision option on your account?
    >
    > Bob
    >
    >






  8. #8
    John R. Copeland
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    No, Peter, we don't have the copies of your printed bills to read.
    But you should have.
    Tell us where they differ from month to month.
    That's what Bob asked you to do, earlier.
    ---JRC---

    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message =
    news:[email protected]
    > I don't have vision and don't use the phone for anything but making =

    voice
    > calls and I have not had any roaming calls. I had only one two minute
    > roaming call back in August when I went to FT Worth TX. That's the =

    only
    > roaming call I made in the two years I was a customer. I never EVER =

    call
    > 411. I use the phone book, the internet or I don't make the call if I =

    don't
    > know the number. Anyone have any ideas as to why my bill is different =

    every
    > month? I always stay under my 300 prime-time minutes.
    >=20
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > > news:[email protected]
    > > > What I would like to know is this. I have never gone over my =

    monthly
    > > > charge/usage and I have been a SPCS customer for two years now so =

    why is
    > > my
    > > > bill different every month? Are the taxes being charged to me =

    change
    > every
    > > > month? I doubt it. Someone please tell me why?

    > >
    > > What differences are you noticing, and where are those differences

    > recorded
    > > on your printed bill? Is it possible that some months you are =

    calling 411,
    > > which costs $1.25 extra, or having a roaming call charged to the =

    account?
    > > Have you been trying to use your phone to connect to another ISP, =

    other
    > than
    > > Vision? Lastly, are you using Vision to surf the net, without having =

    the
    > > Vision option on your account?
    > >
    > > Bob

    >




  9. #9
    Peterbilt
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    OH ok... I have to gather them but my monthly charge is always the same,
    $30. What is different is the taxes section but what section is different
    month to month I have to check them. I'll get back to you when I find them
    later tonight.


    "John R. Copeland" <[email protected]> wrote in message
    news:53PAb.8666$%[email protected]
    No, Peter, we don't have the copies of your printed bills to read.
    But you should have.
    Tell us where they differ from month to month.
    That's what Bob asked you to do, earlier.
    ---JRC---

    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > I don't have vision and don't use the phone for anything but making voice
    > calls and I have not had any roaming calls. I had only one two minute
    > roaming call back in August when I went to FT Worth TX. That's the only
    > roaming call I made in the two years I was a customer. I never EVER call
    > 411. I use the phone book, the internet or I don't make the call if I

    don't
    > know the number. Anyone have any ideas as to why my bill is different

    every
    > month? I always stay under my 300 prime-time minutes.
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > > news:[email protected]
    > > > What I would like to know is this. I have never gone over my monthly
    > > > charge/usage and I have been a SPCS customer for two years now so why

    is
    > > my
    > > > bill different every month? Are the taxes being charged to me change

    > every
    > > > month? I doubt it. Someone please tell me why?

    > >
    > > What differences are you noticing, and where are those differences

    > recorded
    > > on your printed bill? Is it possible that some months you are calling

    411,
    > > which costs $1.25 extra, or having a roaming call charged to the

    account?
    > > Have you been trying to use your phone to connect to another ISP, other

    > than
    > > Vision? Lastly, are you using Vision to surf the net, without having the
    > > Vision option on your account?
    > >
    > > Bob

    >






  10. #10
    Joe Gill
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    First thing that comes to mind.....
    and one of the sure things in life.... TAXES!!!
    I know you said "Are the taxes being charged to me change every month? I
    doubt it"
    But please check the break down on this....

    I do know these facts....

    1) States/municipalities are looking for ways to increase revenue!
    Additional taxes are 'popping' up everywhere....

    2) Some cell phone companies were not charging 'services' correctly in some
    states ,and are now doing so correctly.

    3) Some states/municipalities, were straightforward and did it in sales
    taxes

    4) Also somewhere on your bill, usually the within the first couple pages
    (printed or online) is a paragraph that reads:
    "Surcharges and Fees - The surcharges in this section generally recover the
    costs incurred by Sprint in complying with various federal and state
    mandates. Charges that appear in this section of your invoice, including
    charges associated with Federal Wireless Number Pooling and Portability,
    Federal and State Universal Service Funds (USF) and Federal E911*, are
    neither taxes nor government-imposed assessments. The Federal USF charge is
    calculated using the FCC-prescribed contribution factor, which may change on
    a quarterly basis. Neither federal nor state law requires carriers to impose
    these charges but carriers are permitted to recover their costs of complying
    with these federal and state mandates. Call 1-866-770-6690 for more
    information, including the current Federal USF invoice surcharge. *Please
    note that current availability of E911 services is very limited. E911
    service is dependent upon several factors, including the ability of your
    local public safety agency to receive and process this information and the
    capabilities of your equipment."

    Now look at your individual situation:

    A) All that said, I looked back at my bills online and saw for one of my
    phones, where the service amount has stayed the same, the taxes/fees have
    risen from $3.39 to $4.46 from Jun to Aug (but this was in the 'Federal
    Fees'

    B) Now lets say your state or municipality either institutes a new tax or
    changes what it applies to, and doesn't notify Sprint with enough notice to
    add to the 'current' bill.. Sprint cannot 'eat' the tax, so next month you
    would get hit with a 'double whammy' and then the following month it would
    settle down...

    C) All that said, you need to look at your FACTs. Look at couple of your
    bills. It should all be detailed on one the first couple pages... You should
    see a breakdown of "Additional Billing Information" . Then you could see
    where the increase is... I think in this case SPRINT is just the
    messenger.... Don't shoot the Messenger...


    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > I don't have vision and don't use the phone for anything but making voice
    > calls and I have not had any roaming calls. I had only one two minute
    > roaming call back in August when I went to FT Worth TX. That's the only
    > roaming call I made in the two years I was a customer. I never EVER call
    > 411. I use the phone book, the internet or I don't make the call if I

    don't
    > know the number. Anyone have any ideas as to why my bill is different

    every
    > month? I always stay under my 300 prime-time minutes.
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > > news:[email protected]
    > > > What I would like to know is this. I have never gone over my monthly
    > > > charge/usage and I have been a SPCS customer for two years now so why

    is
    > > my
    > > > bill different every month? Are the taxes being charged to me change

    > every
    > > > month? I doubt it. Someone please tell me why?

    > >
    > > What differences are you noticing, and where are those differences

    > recorded
    > > on your printed bill? Is it possible that some months you are calling

    411,
    > > which costs $1.25 extra, or having a roaming call charged to the

    account?
    > > Have you been trying to use your phone to connect to another ISP, other

    > than
    > > Vision? Lastly, are you using Vision to surf the net, without having the
    > > Vision option on your account?
    > >
    > > Bob
    > >
    > >

    >
    >






  11. #11
    Ryan
    Guest

    Re: A terrible SprintPCS CSR, LHICKS06

    Well, your story is interesting to read, but totally different than mine.;-)

    In my case, I informed SprintPCS of my address change, but SpringPCS
    failed to change the tax location. There is no confusion at all.
    As SprintPCS wrongfully took more money from me as a result of their
    mistake, I would demand a refund from SprintPCS.

    "mcg" <[email protected]@nowhere.com> wrote in message
    news:[email protected]
    > "Ryan" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > So how complicated it can be for SprintPCS to change the location of a
    > > phone?
    > >

    > One of the problems is that once SprintPCS has paid tax to a municipality,
    > it's extremely difficult for them to get it back or to get an adjustment

    in
    > the future. I have a similar problem that I couldn't get straightened

    out -
    > I live in Wisconson but use a bill-paying service in South Dakota so my
    > bills used to be sent there until electronic bills became available.

    Guess
    > what? The South Dakota taxes were higher than Wisconsin taxes and when I
    > switched addresses for the hard-copy bill my monthly payment went down

    about
    > 20 cents a month. Sprint went to bat for me with South Dakota but there
    > just wasn't any straightforward way to get an adjustment on their past tax
    > payments (South Dakota sent a letter that required ME to appear IN PERSON

    in
    > Pierre with original local utility bills for each month for which I

    claimed
    > that I was mis-taxed) so I gave up and ate a couple of dollars. I blame
    > this on South Dakota government bureaucracy more than SprintPCS, though.
    >
    >
    >






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