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  1. #1
    Superdude
    Guest
    My Sprint PCS and SBC Story: (Sorry Very Long Rant/Story)
    This is a shorten version than my journal I kept on this.

    Nov 20th:
    My story begins on Nov 20th when I decided to get a cellphone.
    I was moving from my apartment into my new home I just closed
    on. I wanted to keep my landline number so I called Sprint PCS
    to see if this was possible. They stated that it was not
    possible but to check back on Nov 24th when a new law
    states that this will be possible. I also checked to see if
    I get a discount from my company. They said yes, I would
    get 20% off my bill every month. Great!

    Nov 24th:
    Called Sprint and stated that I wanted to Port my LandLine to
    a brand new Cellphone. They stated that they cannot port the
    numbers just yet and to call back again tommrow.

    Nov 25th:
    Called Sprint again to order. They stated that it was now
    possible to port my number. They then proceeded to take my
    order and port the number. I really liked the Samsung A660
    phone and asked for that phone. They said it was available
    and they would be glad to send it. I should up and activated
    by Friday Nov 28th. If I did not recieve my phone on Friday,
    I was to call them.

    Nov 28th:
    No Phone has arrived.
    Called Sprint asking where is my phone. They said they had no
    record of me calling but would be glad to retake my order again
    and ship out the phone next day. I said alright we all make
    mistakes. Sprint took my order and I stated I wanted to port
    my number and also get the Samsung A660 phone.

    Nov 29th:
    UPS arrives: Inside was a Samsung A620 phone. (wrong phone)
    Called Sprint immediately to tell them of their mistake.
    They stated that they will charge me for the phone until it
    is returned. I said that is not fair and I understand that
    they want the phone returned but I should not be charged.
    We agreed that they would bill me for the phone until it
    was sent back. They stated they would send the correct
    phone Samsung A660 and send me a Return kit.

    Dec 1st:
    Ups Arrives: Yet again Another Samsung A620 Phone and No Return Kit.
    Called Sprint again about their mistake. Asked, Why would you
    send the same wrong phone twice after I was confirmed that
    they would send the correct phone. Again they were going to bill
    me for the phone. Total Bill so far if $499. I asked again
    to send the Samsung A660 phone and 2 Return Kits.

    Dec 2nd:
    Called Sprint to check on the order. They stated they are sending
    the correct phone and 2 return kits.

    Dec 3rd:
    UPS Arrives: Samsung A660 phone (yea!) and 1 Return Kit.

    Dec 4th:
    Called sprint to activate my phone. They gave me a really strange
    number. I asked what happened with my original Landline. They
    stated they NEVER ported it. Also asked why only 1 Return kit.
    They stated it was their mistake again. Sprint decided they will port
    the number for me right away. They gave me an ETA of Dec 6th at 12am.
    Also they will send another return kit.

    I have been without a phone since Nov 24th. (10 days)

    Dec 5th:
    No Return Kit.
    Dec 6th:
    Called to activate my phone. Sprint told me they could not activate
    my phone since they just sent the paper work and wont be out till
    Monday Dec 7th. It should take about 2 days to port.

    Dec 7th:
    No return kit.
    Called sprint for a status on the port and to send another kit. I was
    sent to 14 different people. I was even sent to the Sprint Internal
    Helpdesk.

    Dec 8th:
    No return kit.
    Called Sprint for another status. They said they sent the papers and
    SBC acknowledge the paperwork. Should be anytime I get the number.

    Dec 10th:
    No return kit.
    Called sprint about the kit that I did not recieve it. They will resend.
    Asked for status and they stated that SBC had problems porting the number.
    I told them I was without a phone for 2 weeks now. They in returned
    and said it was NOT their fault but SBC.

    Dec 11th:
    Recieved kit.
    Called SBC. They stated that they recieved NO PAPERWORK from Sprint
    about porting the number. They said to immediately call Sprint back.
    Called sprint back to see what was happening. They told me the
    same thing that it was SBCs fault. Asked to talk managers. Was
    transferred 10 times. Asked to escalate this to the VPs. I was
    getting angry that I had no phone and they lied to me. They said
    they could do nothing, and it was SBC.

    Dec 12th
    Filled out FCC FORM475 for complaint. Notified SBC and Sprint.
    Still waiting for the port and phoneless.

    Dec 13th
    Still waiting for the port and phoneless.

    Dec 14th:
    Got sick and tired of calling. Watched Bears game instead.

    Dec 15th:
    Sent phones they sent by mistake back. Got reciept from UPS.
    Same response back from Sprint Again.
    3 Weeks phoneless.

    Does ANYONE know what I can do? I called Sprint customer care, and
    all they can give me is free phone minutes for a phone I dont
    have activated. I have to be moved out of my apartment by
    Dec 24th. After that I lose the phone number. IF ANYONE can help
    please REPLY ASAP.

    Thanks
    John

    PS I have wasted SPENT HOURS on the phone *2.
    I was given ALL these number to contact sprint but they all lead to the same
    crap customer service:
    1-888-281-9848
    1-877-863-2593
    1-888-788-4727
    1-888-211-4727
    1-888-496-1472
    1-888-312-0050
    1-888-788-4277



    See More: My SprintPCS Horror Story - Porting Number




  2. #2
    Donald
    Guest

    Re: My SprintPCS Horror Story - Porting Number

    Check www.sprintpcsinfo.com for other possible phone numbers.



  3. #3
    RexYBlue
    Guest

    Re: My SprintPCS Horror Story - Porting Number

    Wow dude. What a mess!! You were correct to keep the UPS receipt. By
    any chance did you write down the ESN #'s of the two wrong phones? If
    you did, hold on to them until you're credited for the return. Once
    they claimed I had never returned a phone sent in error. They were
    able to track it by the ESN and issued me a credit. I've never bought
    from them online or over the phone since.



    ----------------------------
    To email me, remove the zz.



  4. #4
    dukenewt
    Guest

    Re: My SprintPCS Horror Story - Porting Number

    Don't let them blame SBC for your troubles. I've been going thru the same
    situation since 11/28/03. I to am trying to port my home phone from SBC to
    sprint. Somehow my port request was cancelled five minutes after it was
    initiated. I've talked to 20 different people at Sprint, and they all give
    a different answer as to what is going on. My number to this day is still
    showing as port pending even though another part of their system says it's
    been cancelled. Each time I call the Tier 1, Tier2, portability resolution
    dept, whatever they are calling themselves at the moment, they tell me don't
    worry we can have the secret system police clear this up. I'm waiting for
    one of those people to call me back tonight. Bet they don't call back!!!!
    The other five who promised a call back didn't. You can try the number
    portability resolution Dept @ 866 657-6846 (guaranteed long wait time, but
    at least you don't have to explain it to the clueless first). Don't get me
    wrong, I have been a sprint customer from the beginning and I'm not gonna
    leave over this, but you gotta wonder if the company is gonna make it with
    such an incompetent staff relaying information to the customer. Half the
    time I had to walk them through the porting process after they gave me some
    lame excuse as to why my number could not be ported, one even said I had to
    initiate the port with my previous carrier. I too filed a complaint with
    the FCC, but haven't heard from them about my issue. I think everyone
    paying that fake number portability fee should get a refund, obviously they
    didn't spend the money to make this process work.
    "Superdude" <[email protected]> wrote in message
    news:[email protected]
    > My Sprint PCS and SBC Story: (Sorry Very Long Rant/Story)
    > This is a shorten version than my journal I kept on this.
    >
    > Nov 20th:
    > My story begins on Nov 20th when I decided to get a cellphone.
    > I was moving from my apartment into my new home I just closed
    > on. I wanted to keep my landline number so I called Sprint PCS
    > to see if this was possible. They stated that it was not
    > possible but to check back on Nov 24th when a new law
    > states that this will be possible. I also checked to see if
    > I get a discount from my company. They said yes, I would
    > get 20% off my bill every month. Great!
    >
    > Nov 24th:
    > Called Sprint and stated that I wanted to Port my LandLine to
    > a brand new Cellphone. They stated that they cannot port the
    > numbers just yet and to call back again tommrow.
    >
    > Nov 25th:
    > Called Sprint again to order. They stated that it was now
    > possible to port my number. They then proceeded to take my
    > order and port the number. I really liked the Samsung A660
    > phone and asked for that phone. They said it was available
    > and they would be glad to send it. I should up and activated
    > by Friday Nov 28th. If I did not recieve my phone on Friday,
    > I was to call them.
    >
    > Nov 28th:
    > No Phone has arrived.
    > Called Sprint asking where is my phone. They said they had no
    > record of me calling but would be glad to retake my order again
    > and ship out the phone next day. I said alright we all make
    > mistakes. Sprint took my order and I stated I wanted to port
    > my number and also get the Samsung A660 phone.
    >
    > Nov 29th:
    > UPS arrives: Inside was a Samsung A620 phone. (wrong phone)
    > Called Sprint immediately to tell them of their mistake.
    > They stated that they will charge me for the phone until it
    > is returned. I said that is not fair and I understand that
    > they want the phone returned but I should not be charged.
    > We agreed that they would bill me for the phone until it
    > was sent back. They stated they would send the correct
    > phone Samsung A660 and send me a Return kit.
    >
    > Dec 1st:
    > Ups Arrives: Yet again Another Samsung A620 Phone and No Return Kit.
    > Called Sprint again about their mistake. Asked, Why would you
    > send the same wrong phone twice after I was confirmed that
    > they would send the correct phone. Again they were going to bill
    > me for the phone. Total Bill so far if $499. I asked again
    > to send the Samsung A660 phone and 2 Return Kits.
    >
    > Dec 2nd:
    > Called Sprint to check on the order. They stated they are sending
    > the correct phone and 2 return kits.
    >
    > Dec 3rd:
    > UPS Arrives: Samsung A660 phone (yea!) and 1 Return Kit.
    >
    > Dec 4th:
    > Called sprint to activate my phone. They gave me a really strange
    > number. I asked what happened with my original Landline. They
    > stated they NEVER ported it. Also asked why only 1 Return kit.
    > They stated it was their mistake again. Sprint decided they will port
    > the number for me right away. They gave me an ETA of Dec 6th at 12am.
    > Also they will send another return kit.
    >
    > I have been without a phone since Nov 24th. (10 days)
    >
    > Dec 5th:
    > No Return Kit.
    > Dec 6th:
    > Called to activate my phone. Sprint told me they could not activate
    > my phone since they just sent the paper work and wont be out till
    > Monday Dec 7th. It should take about 2 days to port.
    >
    > Dec 7th:
    > No return kit.
    > Called sprint for a status on the port and to send another kit. I was
    > sent to 14 different people. I was even sent to the Sprint Internal
    > Helpdesk.
    >
    > Dec 8th:
    > No return kit.
    > Called Sprint for another status. They said they sent the papers and
    > SBC acknowledge the paperwork. Should be anytime I get the number.
    >
    > Dec 10th:
    > No return kit.
    > Called sprint about the kit that I did not recieve it. They will resend.
    > Asked for status and they stated that SBC had problems porting the number.
    > I told them I was without a phone for 2 weeks now. They in returned
    > and said it was NOT their fault but SBC.
    >
    > Dec 11th:
    > Recieved kit.
    > Called SBC. They stated that they recieved NO PAPERWORK from Sprint
    > about porting the number. They said to immediately call Sprint back.
    > Called sprint back to see what was happening. They told me the
    > same thing that it was SBCs fault. Asked to talk managers. Was
    > transferred 10 times. Asked to escalate this to the VPs. I was
    > getting angry that I had no phone and they lied to me. They said
    > they could do nothing, and it was SBC.
    >
    > Dec 12th
    > Filled out FCC FORM475 for complaint. Notified SBC and Sprint.
    > Still waiting for the port and phoneless.
    >
    > Dec 13th
    > Still waiting for the port and phoneless.
    >
    > Dec 14th:
    > Got sick and tired of calling. Watched Bears game instead.
    >
    > Dec 15th:
    > Sent phones they sent by mistake back. Got reciept from UPS.
    > Same response back from Sprint Again.
    > 3 Weeks phoneless.
    >
    > Does ANYONE know what I can do? I called Sprint customer care, and
    > all they can give me is free phone minutes for a phone I dont
    > have activated. I have to be moved out of my apartment by
    > Dec 24th. After that I lose the phone number. IF ANYONE can help
    > please REPLY ASAP.
    >
    > Thanks
    > John
    >
    > PS I have wasted SPENT HOURS on the phone *2.
    > I was given ALL these number to contact sprint but they all lead to the

    same
    > crap customer service:
    > 1-888-281-9848
    > 1-877-863-2593
    > 1-888-788-4727
    > 1-888-211-4727
    > 1-888-496-1472
    > 1-888-312-0050
    > 1-888-788-4277






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