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  1. #1
    js
    Guest
    Anyone else getting frustrated over Sprint PCS lack-luster support for the
    Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to before
    I can find one which has a cable to allow me to update my PRL. (2700 does
    not have over-the-air PRL update capability). Been to nearly half a dozen
    stores and all I get is a puzzled look from the support person saying they
    don't have a cable for my phone. No explanation, no solution, just a dumb
    look on their face.

    What gives? They sell you a phone, but don't support it later. Anyone else
    have this problem?





    See More: Sprint support for legacy QCP-2700 phones




  2. #2
    Bob Smith
    Guest

    Re: Sprint support for legacy QCP-2700 phones


    "js" <[email protected]> wrote in message
    news:[email protected]
    > Anyone else getting frustrated over Sprint PCS lack-luster support for the
    > Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to

    before
    > I can find one which has a cable to allow me to update my PRL. (2700 does
    > not have over-the-air PRL update capability). Been to nearly half a dozen
    > stores and all I get is a puzzled look from the support person saying they
    > don't have a cable for my phone. No explanation, no solution, just a dumb
    > look on their face.
    >
    > What gives? They sell you a phone, but don't support it later. Anyone

    else
    > have this problem?


    As much as that was a great phone ... it's an old phone. A real old phone.
    I'd imagine it's been at least 3 years since SPCS discontinued sales for it.

    It's time to retire that phone and get yourself a new one ...

    Bob





  3. #3
    Mike
    Guest

    Re: Sprint support for legacy QCP-2700 phones

    js wrote:
    > Anyone else getting frustrated over Sprint PCS lack-luster support for the
    > Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to before
    > I can find one which has a cable to allow me to update my PRL. (2700 does
    > not have over-the-air PRL update capability). Been to nearly half a dozen
    > stores and all I get is a puzzled look from the support person saying they
    > don't have a cable for my phone. No explanation, no solution, just a dumb
    > look on their face.
    >
    > What gives? They sell you a phone, but don't support it later. Anyone else
    > have this problem?
    >


    Are you sure the 2700 doesn't have over the air prl update capability? I
    re-activated my mother's 2700 in October. I bought it for her new
    several years ago, and as of october, it had 5 minutes, 55 seconds on
    the lifetime call timer. I asked for a prl update, and went through the
    motions, but I don't remember checking to see if the prl "took." I'll
    likely see the phone later today. Despite the limited use of the phone,
    it showed very poor battery life, so I called Sprint to cancel, and they
    offered me a free 3588i with a 1 year and no activation fee.

    Good phone, but Sprint will probably give you a better one. Now, if only
    my Z-Phone wasn't so old... I liked that phone.
    -mike




  4. #4
    Isaiah Beard
    Guest

    Re: Sprint support for legacy QCP-2700 phones

    js wrote:

    > Anyone else getting frustrated over Sprint PCS lack-luster support for the
    > Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to before
    > I can find one which has a cable to allow me to update my PRL. (2700 does
    > not have over-the-air PRL update capability). Been to nearly half a dozen
    > stores and all I get is a puzzled look from the support person saying they
    > don't have a cable for my phone. No explanation, no solution, just a dumb
    > look on their face.
    >
    > What gives? They sell you a phone, but don't support it later. Anyone else
    > have this problem?



    Considering that the QCP-2700 is a 1997-era phone and hasn't been
    manufactured since 1999 (I know, I had one), you have to realize that
    over time, there's going to be a period where a company will stop
    supporting such a product. It's like asking Dell to do a firmware
    upgrade on the BIOS of your 1997-era Optiplex desktop computer, or
    asking Microsoft to continue issuing patches for windows 98 (they
    stopped supporting Win98, by the way).

    In fact, I don't think Sprint will even activate a QCP-2700 anymore, as
    it doesn't support separate MIN and MDN entires, as mandated for number
    portability.

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  5. #5
    Jerome Zelinske
    Guest

    Re: Sprint support for legacy QCP-2700 phones

    Yup, my manage page now shows my phone as "Unknown Device".

    Isaiah Beard wrote:
    > js wrote:
    >
    >> Anyone else getting frustrated over Sprint PCS lack-luster support for
    >> the
    >> Qualcomm QCP-2700 phone. I mean, how many Sprint Stores must I go to
    >> before
    >> I can find one which has a cable to allow me to update my PRL. (2700
    >> does
    >> not have over-the-air PRL update capability). Been to nearly half a
    >> dozen
    >> stores and all I get is a puzzled look from the support person saying
    >> they
    >> don't have a cable for my phone. No explanation, no solution, just a
    >> dumb
    >> look on their face.
    >>
    >> What gives? They sell you a phone, but don't support it later.
    >> Anyone else
    >> have this problem?

    >
    >
    >
    > Considering that the QCP-2700 is a 1997-era phone and hasn't been
    > manufactured since 1999 (I know, I had one), you have to realize that
    > over time, there's going to be a period where a company will stop
    > supporting such a product. It's like asking Dell to do a firmware
    > upgrade on the BIOS of your 1997-era Optiplex desktop computer, or
    > asking Microsoft to continue issuing patches for windows 98 (they
    > stopped supporting Win98, by the way).
    >
    > In fact, I don't think Sprint will even activate a QCP-2700 anymore, as
    > it doesn't support separate MIN and MDN entires, as mandated for number
    > portability.
    >





  6. #6
    Just trying to help
    Guest

    Re: Sprint support for legacy QCP-2700 phones

    Isaiah Beard <[email protected].com> wrote in
    news:[email protected]:

    > In fact, I don't think Sprint will even activate a QCP-2700
    > anymore, as it doesn't support separate MIN and MDN entires, as
    > mandated for number portability.


    This would depend on the MDN/MSID pair that the billing system
    generates. In some markets and depending on the MDNs available at the
    time of activation, the pair could be the same # in which case the 2700
    could be activated.



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