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  1. #1
    Mike
    Guest
    Bastards only lie and steal. This is a evil company that will screw
    you over. Their contracts are written to bleed you high and dry.

    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE
    SUXSPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX


    I FUXKING HATE THIS COMPANY SO BAD.



    See More: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX




  2. #2
    Blevins
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    On 20 Dec 2003 16:27:17 -0800, [email protected] (Mike) wrote:

    >Bastards only lie and steal.



    You just don't kow how to read your bill.



  3. #3
    timewilltell
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    Probably another complainer who called Sprint to get something for nothing,
    got mad when they refused, and here they are *****ing...

    "Mike" <[email protected]> wrote in message
    news:[email protected]

    > Bastards only lie and steal. This is a evil company that will screw
    > you over. Their contracts are written to bleed you high and dry.






  4. #4
    Blevins
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    On Sun, 21 Dec 2003 00:41:46 GMT, "timewilltell" <[email protected]>
    wrote:

    >Probably another complainer who called Sprint to get something for nothing,
    >got mad when they refused, and here they are *****ing..



    Refused? Hell, They gave me a Nokia 3588i simply for asking. best
    phone reception I've ever had.



  5. #5
    Bob Smith
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX


    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > Bastards only lie and steal.


    Looks like little Mikey signed onto Mommy's computer again ...

    Bob





  6. #6
    SprintPCS Sucks!!!
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    "timewilltell" <[email protected]> wrote in message news:<[email protected]>...
    > Probably another complainer who called Sprint to get something for nothing,
    > got mad when they refused, and here they are *****ing...
    >
    > "Mike" <[email protected]> wrote in message
    > news:[email protected]
    >
    > > Bastards only lie and steal. This is a evil company that will screw
    > > you over. Their contracts are written to bleed you high and dry.



    No, in my opinion he's right. It seems like no one at the company has
    any compassion, any caring, or any commitment to doing their jobs.
    They don't care that they make you drive 120-miles to a store to get
    your firmware updated, only to have the apathetic manager tell you too
    bad, we don't have a cable for that phone.

    The company has no customer service to speak of. When you do get a CSR
    who is willing to help you, SPCS has specifically not given them the
    tools necessary to help you.

    Your comment about "another complainer who called Sprint to get
    something for nothing" is way off base. Most SPCS customers I know
    can't get what their contract says, let alone what they pay for.


    SprintPCS Sucks



  7. #7
    O/Siris
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    In article <[email protected]>,=20
    [email protected] says...
    > No, in my opinion he's right. It seems like no one at the company has
    > any compassion, any caring, or any commitment to doing their jobs.
    > They don't care that they make you drive 120-miles to a store to get
    > your firmware updated, only to have the apathetic manager tell you too
    > bad, we don't have a cable for that phone.


    That's why we provide the phone number to the store. You didn't have to=20
    get there to find out the cable wasn't there. There was no reason not=20
    to call ahead of time if it's that far. Not only do we provide the=20
    number, but you can find it for yourself using the store locator on our=20
    web site.

    >=20
    > The company has no customer service to speak of. When you do get a CSR
    > who is willing to help you, SPCS has specifically not given them the
    > tools necessary to help you.


    Hyperbole. I *do* think we lack some of the tools we *could* use, but=20
    our billing systems aren't bad, nor is our technical one, when it works. =
    =20
    Not great, but adequate for 90% of the issues we handle.

    >=20
    > Your comment about "another complainer who called Sprint to get
    > something for nothing" is way off base. Most SPCS customers I know
    > can't get what their contract says, let alone what they pay for.
    >=20


    I simply and flatly don't believe that. It's not that I think there are=20
    none, but "most"? I don't believe that. It's certainly possible, but,=20
    given your nickname here, I strongly believe you have a rather skewed=20
    list of "customers I know."

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  8. #8
    Thomas T. Veldhouse
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    Mike wrote:
    > Bastards only lie and steal. This is a evil company that will screw
    > you over. Their contracts are written to bleed you high and dry.
    >
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE
    > SUXSPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    >
    >
    > I FUXKING HATE THIS COMPANY SO BAD.


    You convinced me, I will switch immediately!!

    Tom Veldhouse





  9. #9
    SprintPCS Sucks!!!
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    O/Siris <[email protected]întpcs.com> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > sprintpcs [email protected] says...
    > > No, in my opinion he's right. It seems like no one at the company has
    > > any compassion, any caring, or any commitment to doing their jobs.
    > > They don't care that they make you drive 120-miles to a store to get
    > > your firmware updated, only to have the apathetic manager tell you too
    > > bad, we don't have a cable for that phone.

    >
    > That's why we provide the phone number to the store. You didn't have to
    > get there to find out the cable wasn't there. There was no reason not
    > to call ahead of time if it's that far. Not only do we provide the
    > number, but you can find it for yourself using the store locator on our
    > web site.


    While I appreciate your comment about calling first. Fundamentally,
    every store should have every cable they need for every phone
    SprintPCS has sold or sold in the last 5-years. This is a completely
    reasonable expectation from a customer. I buy a phone and expect they
    to support it, until I but a new one, or contact me numerous times
    well in advance of my phone going out of support.

    In any case, the CSR should have informed me that there was a chance
    the ****heads at the store lost the cable and would be completely
    apathetic to my problems. They couldn't even suggest an alternate
    course of action.



    > >
    > > The company has no customer service to speak of. When you do get a CSR
    > > who is willing to help you, SPCS has specifically not given them the
    > > tools necessary to help you.

    >
    > Hyperbole. I *do* think we lack some of the tools we *could* use, but
    > our billing systems aren't bad, nor is our technical one, when it works.


    I will say the billing system does see to work well. I normally get
    the correct bill. I certainly could not say this about Powertel. I
    never got a correct bill from them. They broke the law left and right
    with the collection of taxes when I had their service and I'm not sure
    how much they potentially stole from the state and counties.

    There is no tool for a user to effectively report coverage problems
    like deadspots, etc.

    There is no way to get escalated to an engineer to talk about coverage
    problems.

    There is no way to get escalated to the handset team to talk about
    problems with handsets, features etc.

    There is no way to provide feedback to the ****heads in corporate
    except to write a snail mail and send it to an anonymous PO box.

    Since you work there, you know corporate by design prevents the CSRs
    from having what the need to really help people.


    > Not great, but adequate for 90% of the issues we handle.
    >
    > >
    > > Your comment about "another complainer who called Sprint to get
    > > something for nothing" is way off base. Most SPCS customers I know
    > > can't get what their contract says, let alone what they pay for.
    > >

    >
    > I simply and flatly don't believe that. It's not that I think there are
    > none, but "most"? I don't believe that. It's certainly possible, but,
    > given your nickname here, I strongly believe you have a rather skewed
    > list of "customers I know."


    No. you don't seem to be an idiot, but this is an idiotic statement.
    you do no know of whom I speak. I stand behind this statement. out fo
    the twneyt plus people I know who have SprintPCS. I never hear they
    stop complaining. Here's some of the most common complaints.

    - Claire
    - Dropped calls at intersection of I-10 & I-75
    - Terrible Coverage along I-10 in North Florida
    - It's too difficult to get dropped call credits, should be automatic
    - Poor phone selection
    - Outsourcing of ecare to India with CSRs who have questionable
    english skills
    - Inadequate number of corporate SprintPCS stores
    - Requirement to go to corporate SprintPCS stores for some things
    - Poor coverage inside building (What idiot picked 1900Mhz instead of
    900Mhz?)
    - Apathy on the part of SPCS customer service staff
    - Having to call back multiple times to get the correct person to help
    you
    - Inconsistency in training of CSRs
    - Inability to provide useful feedback about coverage gaps and
    deadspots
    - Inability for Sprint to act on feedback about coverage gaps and
    deadspots
    - Inability to escalate problems beyond CSRs to staff who can affect
    the problem

    There's many more, but I hope you get the picture now.


    SprintPCS_sucks
    (and will continue to suck until they start caring about their
    customers)



  10. #10
    Bob Smith
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX


    "SprintPCS Sucks!!!" <[email protected]> wrote in message
    news:[email protected]
    > O/Siris <[email protected]întpcs.com> wrote in message

    news:<[email protected]>...
    > > In article <[email protected]>,
    > > sprintpcs [email protected] says...
    > > > No, in my opinion he's right. It seems like no one at the company has
    > > > any compassion, any caring, or any commitment to doing their jobs.
    > > > They don't care that they make you drive 120-miles to a store to get
    > > > your firmware updated, only to have the apathetic manager tell you too
    > > > bad, we don't have a cable for that phone.

    > >
    > > That's why we provide the phone number to the store. You didn't have to
    > > get there to find out the cable wasn't there. There was no reason not
    > > to call ahead of time if it's that far. Not only do we provide the
    > > number, but you can find it for yourself using the store locator on our
    > > web site.

    >
    > While I appreciate your comment about calling first. Fundamentally,
    > every store should have every cable they need for every phone
    > SprintPCS has sold or sold in the last 5-years. This is a completely
    > reasonable expectation from a customer. I buy a phone and expect they
    > to support it, until I but a new one, or contact me numerous times
    > well in advance of my phone going out of support.


    What you ask for, to support a 5 year old phone, is unrealistic ...
    >
    > In any case, the CSR should have informed me that there was a chance
    > the ****heads at the store lost the cable and would be completely
    > apathetic to my problems. They couldn't even suggest an alternate
    > course of action.
    >


    Oh? You think that the CSR should know whether a particular store has or
    hasn't a cable, or whether they system might be up and running, or down for
    any particular reason?
    >
    >
    > > >
    > > > The company has no customer service to speak of. When you do get a CSR
    > > > who is willing to help you, SPCS has specifically not given them the
    > > > tools necessary to help you.

    > >
    > > Hyperbole. I *do* think we lack some of the tools we *could* use, but
    > > our billing systems aren't bad, nor is our technical one, when it works.

    >
    > I will say the billing system does see to work well. I normally get
    > the correct bill. I certainly could not say this about Powertel. I
    > never got a correct bill from them. They broke the law left and right
    > with the collection of taxes when I had their service and I'm not sure
    > how much they potentially stole from the state and counties.
    >
    > There is no tool for a user to effectively report coverage problems
    > like deadspots, etc.
    >


    Sure there is, via the help tab on SPCS's main page, and then clicking on
    email, filling in the fields and selecting Coverage as the subject area. Or,
    you can call CS and ask to open a trouble ticket. Before you do either, you
    should have specifics, addresses, cross streets & time of day, on when you
    were experiencing the problem.

    > There is no way to get escalated to an engineer to talk about coverage
    > problems.


    And just what is the engineer suppose to do, that a trouble ticket won't do?
    Make you feel all warm and fuzzy, talking to the engineer, 1500 miles from
    you?

    >
    > There is no way to get escalated to the handset team to talk about
    > problems with handsets, features etc.


    Being a customer since 98, I'm not aware that SPCS has a "handset team" and
    why would they have this type of team? When you call in, and give the
    telephone number, the phone info for your account shows up. If the CS rep,
    can't help you, then your call gets escalated to either tier 2 or the Vision
    techs, etc.

    >
    > There is no way to provide feedback to the ****heads in corporate
    > except to write a snail mail and send it to an anonymous PO box.


    If you want or find the need to outline your problem to corporate, then a
    hard copy snail mail, sent certified, return receipt is probably the best
    way to go.

    >
    > Since you work there, you know corporate by design prevents the CSRs
    > from having what the need to really help people.


    Just what is this suppose to mean?

    >
    >
    > > Not great, but adequate for 90% of the issues we handle.
    > >
    > > >
    > > > Your comment about "another complainer who called Sprint to get
    > > > something for nothing" is way off base. Most SPCS customers I know
    > > > can't get what their contract says, let alone what they pay for.
    > > >

    > >
    > > I simply and flatly don't believe that. It's not that I think there are
    > > none, but "most"? I don't believe that. It's certainly possible, but,
    > > given your nickname here, I strongly believe you have a rather skewed
    > > list of "customers I know."

    >
    > No. you don't seem to be an idiot, but this is an idiotic statement.
    > you do no know of whom I speak. I stand behind this statement. out fo
    > the twneyt plus people I know who have SprintPCS. I never hear they
    > stop complaining. Here's some of the most common complaints.
    >
    > - Claire
    > - Dropped calls at intersection of I-10 & I-75
    > - Terrible Coverage along I-10 in North Florida


    On these two points, that's the reason why a 14 day trial period is offered,
    to test those areas where one would be using the service, to see whether
    it's going to fit their needs.

    > - It's too difficult to get dropped call credits, should be automatic


    Automatic? You think the system is smart enough to know that the call
    dropped, compared to when either party in the phone conversation hung up?

    > - Poor phone selection


    SPCS offers the most innovative phones on the market. What's missing that
    brings on this comment of poor selection?

    > - Outsourcing of ecare to India with CSRs who have questionable
    > english skills


    This sounds more like racism ...

    > - Inadequate number of corporate SprintPCS stores


    Just how many do they need to have?

    > - Requirement to go to corporate SprintPCS stores for some things


    Like what? Upgrading the firmware or PRL?

    > - Poor coverage inside building (What idiot picked 1900Mhz instead of
    > 900Mhz?)


    900 Mhz wasn't offered by the FCC.

    > - Apathy on the part of SPCS customer service staff


    There might be some folks like that, but all in all, I've had the
    opportunity to get very good service from 90-95% of the reps I've spoken to
    in the past 5+ years.

    > - Having to call back multiple times to get the correct person to help
    > you


    I've had to do this a few times, but I wouldn't call it numerous. On a
    couple of occasions, I might have had one follow up call to get a
    clarification on a prior inquiry.

    > - Inconsistency in training of CSRs


    Unfortunately, this happens with CSRs in all forms of industries ...

    > - Inability to provide useful feedback about coverage gaps and
    > deadspots


    See above.

    > - Inability for Sprint to act on feedback about coverage gaps and
    > deadspots


    There are number of reasons why they may not be able to add additional
    towers in your area, going with zoning restrictions, to the NIMBYs.

    > - Inability to escalate problems beyond CSRs to staff who can affect
    > the problem


    I disagree. I've had a few calls escalated in the past, when it was
    necessary to speak with the other specialists.
    >
    > There's many more, but I hope you get the picture now.
    >

    The only thing I see is that you've got nothing better to do, than complain
    here, instead of sending that snail mail up to corporate headquarters.

    > SprintPCS_sucks
    > (and will continue to suck until they start caring about their
    > customers)


    Since Len Lauer took over, they have made consider progress in improving CS
    and I think that they do care ...

    Bob





  11. #11
    cum around
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    ya know, they upgrade phones over the air, whose full of hot air? The
    author of this email apparently.


    "SprintPCS Sucks!!!" <[email protected]> wrote in message
    news:[email protected]
    > "timewilltell" <[email protected]> wrote in message

    news:<[email protected]>...
    > > Probably another complainer who called Sprint to get something for

    nothing,
    > > got mad when they refused, and here they are *****ing...
    > >
    > > "Mike" <[email protected]> wrote in message
    > > news:[email protected]
    > >
    > > > Bastards only lie and steal. This is a evil company that will screw
    > > > you over. Their contracts are written to bleed you high and dry.

    >
    >
    > No, in my opinion he's right. It seems like no one at the company has
    > any compassion, any caring, or any commitment to doing their jobs.
    > They don't care that they make you drive 120-miles to a store to get
    > your firmware updated, only to have the apathetic manager tell you too
    > bad, we don't have a cable for that phone.
    >
    > The company has no customer service to speak of. When you do get a CSR
    > who is willing to help you, SPCS has specifically not given them the
    > tools necessary to help you.
    >
    > Your comment about "another complainer who called Sprint to get
    > something for nothing" is way off base. Most SPCS customers I know
    > can't get what their contract says, let alone what they pay for.
    >
    >
    > SprintPCS Sucks





    ----== Posted via Newsfeed.Com - Unlimited-Uncensored-Secure Usenet News==----
    http://www.newsfeed.com The #1 Newsgroup Service in the World! >100,000 Newsgroups
    ---= 19 East/West-Coast Specialized Servers - Total Privacy via Encryption =---



  12. #12
    Bob Smith
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    Well, in defense of the prior poster, he was talking about a firmware
    upgrade, which has to be done at one of SPCS's store, and not a PRL which
    can be updated OTA ... (See below).

    Where [email protected] made the mistake, was not calling the
    store to see if they could upgrade the firmware ... He should have let his
    fingers do the walking ... BTW, in this whole thread, I don't believe we
    heard what the particular phone model was that needed a firmware update ....

    Bob

    "cum around" <[email protected]> wrote in message news:[email protected]
    > ya know, they upgrade phones over the air, whose full of hot air? The
    > author of this email apparently.
    >
    >
    > "SprintPCS Sucks!!!" <[email protected]> wrote in message
    > news:[email protected]
    > > "timewilltell" <[email protected]> wrote in message

    > news:<[email protected]>...
    > > > Probably another complainer who called Sprint to get something for

    > nothing,
    > > > got mad when they refused, and here they are *****ing...
    > > >
    > > > "Mike" <[email protected]> wrote in message
    > > > news:[email protected]
    > > >
    > > > > Bastards only lie and steal. This is a evil company that will screw
    > > > > you over. Their contracts are written to bleed you high and dry.

    > >
    > >
    > > No, in my opinion he's right. It seems like no one at the company has
    > > any compassion, any caring, or any commitment to doing their jobs.
    > > They don't care that they make you drive 120-miles to a store to get
    > > your firmware updated, only to have the apathetic manager tell you too
    > > bad, we don't have a cable for that phone.






  13. #13
    Thomas T. Veldhouse
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    cum around wrote:
    > ya know, they upgrade phones over the air, whose full of hot air? The
    > author of this email apparently.
    >


    You apparently, as they don't do firmware/software updates over the air,
    only PRL updates.

    Tom Veldhouse





  14. #14
    Unknown
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    I SO agree! I have made complaints to the BBB. I suggest everyone do that.

    [email protected] (Mike) wrote in message news:<[email protected]>...
    > Bastards only lie and steal. This is a evil company that will screw
    > you over. Their contracts are written to bleed you high and dry.
    >
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE
    > SUXSPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    > SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX
    >
    >
    > I FUXKING HATE THIS COMPANY SO BAD.




  15. #15
    Steven J Sobol
    Guest

    Re: SPRINT PCS SUXS AZZ, THEIR PCS SERVICE SUXS, AND THEIR PEOPLE SUX

    SprintPCS Sucks!!! <[email protected]> wrote:

    > The people who do the real work and can affect real change are the
    > engineers.


    OK.

    I have no problem with that.

    Now, consider that you may know what you're talking about, but the average
    cell user doesn't. Consider that the average cell user doesn't give a rat's
    ass about what the technology is inside, and generally can't be bothered to
    gather even a few details about the problem. I know this is the case, as I
    worked tech support for an ISP for several years.

    Now, do you want a relatively small number of engineers overwhelmed by calls
    from idiots who can't figure out how to turn on their phones?

    > They didn't have any Nokia phones for sevral years. They recently just
    > added them back. They have by far the best user interface on the
    > market and the best package designs.


    They didn't have Nokia because Nokia didn't feel like doing dick for the
    CDMA market. I know - I have used Nokia phones on Verizon. They wouldn't put
    the technology Sprint wanted into the phones. Verizon apparently was OK with
    selling the 3285, for example, which is based on the ridiculously old
    technology found in the 5185 and 6185.

    Nokia is finally coming out with some CDMA handsets that have relatively new
    technology in them. Sprint and Verizon are both selling versions of the same
    phone (the Sprint 3588i/Verizon 3589).

    --
    JustThe.net Internet & New Media Services
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