Persistent problems w/Vision & Readylink... Support CLUELESS

Wow Newguy- life must be HORRIBLE for you ! lol
"newguy" <[email protected]> wrote in message
news:[email protected]...
> Welcome to Readylink hell
>
> RL is nothing more than a toy and something neat to show off to friends
but
> for any real world use forget it.
>
> I had the 0067 error for days until a tech finally had me reset the phone
(I
> have the 4500 also) under settings which will wipe out everything... then
> with a few mins. RL started working again.. if you there's such a
> description of RL as 'working'.
>
> Working means spending more time opening the flip and hitting end and
> reconnecting to the other person than it does to dial their phone number
and
> talk.
>
>
> "Steve Crow" <[email protected]> wrote in message
> news:Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net...
> > Rob & the gang,
> >
> > I purchased a ReadyLink handset and activated ReadyLink service
yesterday
> > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
> > since. I have spent close to five or six hours on hold for ReadyLink
tech
> > support, and have spoken with many people who acknowledge "there's a
> > problem" but not one seems to have had any idea what it is or how to fix
> > it. Perhaps you have some insight.
> >
> > My phone's a VM4500, and here's what generally happens:
> >
> > * I fire up the phone and it establishes a connection to the ReadyLink
> > servers. I can make and receive ReadyLink calls just fine.
> >
> > * When I try to start the Vision browser, ReadyLink closes its
> > connection, like I assume it should, and Vision connects and loads fine
> > most of the time.
> >
> > * When I close the Vision browser, ReadyLink attempts to resume its
> > connection. It works for a minute or two, and then returns "ReadyLink is
> > NOT Available. Please try again. 0067-***." I can press OK and it tries
> > again, returning "ReadyLink is NOT Available. Please try again later.
> > 0067-***."
> >
> > * From the standby screen, I can press the ReadyLink button (either
one)
> > and ReadyLink again attempts to set up the service. At this point it
might
> > take a second or third try, but often it goes right through and starts
> > working.
> >
> > * Next time I switch to Vision, I get "Error 67: Your Vision Username
or
> > Password may be incorrect." If I try again, I get the same thing. Then,
if
> > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
> > hitting [End] and then immediately restart the browser, Vision connects
> > and I can use the services.
> >
> > * Repeat.
> >
> > I've been through the "turn your phone off, turn it back on, I'm sending
a
> > signal to your phone, wait two hours and try it again" time and time
> > again, and quite frankly I'm getting tired of it.
> >
> > Who do I need to talk to in order to get this fixed? ReadyLink and
Vision
> > tech support folks don't seem to have a clue how to fix it, and I'm
> > getting very irritated at this point.
> >
> > Thanks!
> >
> > Steve
> >
>
>

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› See More: Persistent problems w/Vision & Readylink... Support CLUELESS

In article <Pine.LNX.4.53.0312220001410.5208
@www.stevecrow.net>, Steve [email protected] says...
> Yes, that's the traditional answer for EVERYTHING Sprint related. They
> usually try this after the "remove the battery, put it back on, power up,
> I'm sending a signal to your phone, oh that didn't work, turn it off and
> back on three times, take it to a Sprint store, you need a PRL update"
> routine.
>=20
> Yup... not much has changed since I left Sprint a year ago.
>=20
> Steve
>=20

Steve,

I thought I'd be able to simply look up what I needed, but=20
I'm having more trouble than expected. Can you (and Mark,=20
if you're reading this) email me the pertinent information=20
(in the interest of discretion, I think you know what I=20
mean)?

My address is pretty badly munged for reasons I've already=20
explained. It's (zero)siris, and then I think you know the=20
rest.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.