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  1. #1
    Steve Crow
    Guest
    Rob & the gang,

    I purchased a ReadyLink handset and activated ReadyLink service yesterday
    (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    since. I have spent close to five or six hours on hold for ReadyLink tech
    support, and have spoken with many people who acknowledge "there's a
    problem" but not one seems to have had any idea what it is or how to fix
    it. Perhaps you have some insight.

    My phone's a VM4500, and here's what generally happens:

    * I fire up the phone and it establishes a connection to the ReadyLink
    servers. I can make and receive ReadyLink calls just fine.

    * When I try to start the Vision browser, ReadyLink closes its
    connection, like I assume it should, and Vision connects and loads fine
    most of the time.

    * When I close the Vision browser, ReadyLink attempts to resume its
    connection. It works for a minute or two, and then returns "ReadyLink is
    NOT Available. Please try again. 0067-***." I can press OK and it tries
    again, returning "ReadyLink is NOT Available. Please try again later.
    0067-***."

    * From the standby screen, I can press the ReadyLink button (either one)
    and ReadyLink again attempts to set up the service. At this point it might
    take a second or third try, but often it goes right through and starts
    working.

    * Next time I switch to Vision, I get "Error 67: Your Vision Username or
    Password may be incorrect." If I try again, I get the same thing. Then, if
    I exit the browser, ReadyLink tries to reconnect... I interrupt this by
    hitting [End] and then immediately restart the browser, Vision connects
    and I can use the services.

    * Repeat.

    I've been through the "turn your phone off, turn it back on, I'm sending a
    signal to your phone, wait two hours and try it again" time and time
    again, and quite frankly I'm getting tired of it.

    Who do I need to talk to in order to get this fixed? ReadyLink and Vision
    tech support folks don't seem to have a clue how to fix it, and I'm
    getting very irritated at this point.

    Thanks!

    Steve




    See More: Persistent problems w/Vision & Readylink... Support CLUELESS




  2. #2
    Mark Pitcock
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Steve,

    Be happy it works at all. I have had a SCP-5400 for 1 month today and
    neither
    the Vision nor the ReadyLink has worked. NEVER......

    I have spent extended time on the phone with Tech's (basically every day)
    and
    I have pretty much figured out they don't know their [email protected]@ from a hole in the
    ground....nice people....just don't have a clue of how to fix thier issues.

    A tech called me yesterday and said he was 1 of 8 "special" tech's who could
    troubleshoot the hard issues. Don't worry sir...I will have you up and
    running
    in less than 30 minutes. 45 minutes later he admitted he could not figure
    out
    the problem. He said he would call me back today and have the answer.
    I didn't receive a call???

    Good luck on getting your issue fixed. It didn't help me any that the tech
    that
    called yesterday told me I was the "oldest" trouble ticket they were
    working....

    "Steve Crow" <[email protected]> wrote in message
    news:Pine.LNX.4.53.0312202311350.16462@www.stevecrow.net...
    > Rob & the gang,
    >
    > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > since. I have spent close to five or six hours on hold for ReadyLink tech
    > support, and have spoken with many people who acknowledge "there's a
    > problem" but not one seems to have had any idea what it is or how to fix
    > it. Perhaps you have some insight.
    >
    > My phone's a VM4500, and here's what generally happens:
    >
    > * I fire up the phone and it establishes a connection to the ReadyLink
    > servers. I can make and receive ReadyLink calls just fine.
    >
    > * When I try to start the Vision browser, ReadyLink closes its
    > connection, like I assume it should, and Vision connects and loads fine
    > most of the time.
    >
    > * When I close the Vision browser, ReadyLink attempts to resume its
    > connection. It works for a minute or two, and then returns "ReadyLink is
    > NOT Available. Please try again. 0067-***." I can press OK and it tries
    > again, returning "ReadyLink is NOT Available. Please try again later.
    > 0067-***."
    >
    > * From the standby screen, I can press the ReadyLink button (either one)
    > and ReadyLink again attempts to set up the service. At this point it might
    > take a second or third try, but often it goes right through and starts
    > working.
    >
    > * Next time I switch to Vision, I get "Error 67: Your Vision Username or
    > Password may be incorrect." If I try again, I get the same thing. Then, if
    > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
    > hitting [End] and then immediately restart the browser, Vision connects
    > and I can use the services.
    >
    > * Repeat.
    >
    > I've been through the "turn your phone off, turn it back on, I'm sending a
    > signal to your phone, wait two hours and try it again" time and time
    > again, and quite frankly I'm getting tired of it.
    >
    > Who do I need to talk to in order to get this fixed? ReadyLink and Vision
    > tech support folks don't seem to have a clue how to fix it, and I'm
    > getting very irritated at this point.
    >
    > Thanks!
    >
    > Steve
    >






  3. #3
    O/Siris
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    In article <Pine.LNX.4.53.0312202311350.16462
    @www.stevecrow.net>, Steve [email protected] says...
    > Rob & the gang,
    >=20
    > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > since. I have spent close to five or six hours on hold for ReadyLink tech
    > support, and have spoken with many people who acknowledge "there's a
    > problem" but not one seems to have had any idea what it is or how to fix
    > it. Perhaps you have some insight.
    >=20
    > My phone's a VM4500, and here's what generally happens:
    >=20
    > * I fire up the phone and it establishes a connection to the ReadyLink
    > servers. I can make and receive ReadyLink calls just fine.
    >=20
    > * When I try to start the Vision browser, ReadyLink closes its
    > connection, like I assume it should, and Vision connects and loads fine
    > most of the time.
    >=20
    > * When I close the Vision browser, ReadyLink attempts to resume its
    > connection. It works for a minute or two, and then returns "ReadyLink is
    > NOT Available. Please try again. 0067-***." I can press OK and it tries
    > again, returning "ReadyLink is NOT Available. Please try again later.
    > 0067-***."
    >=20
    > * From the standby screen, I can press the ReadyLink button (either one)
    > and ReadyLink again attempts to set up the service. At this point it migh=

    t
    > take a second or third try, but often it goes right through and starts
    > working.
    >=20
    > * Next time I switch to Vision, I get "Error 67: Your Vision Username or
    > Password may be incorrect." If I try again, I get the same thing. Then, i=

    f
    > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
    > hitting [End] and then immediately restart the browser, Vision connects
    > and I can use the services.
    >=20
    > * Repeat.
    >=20
    > I've been through the "turn your phone off, turn it back on, I'm sending =

    a
    > signal to your phone, wait two hours and try it again" time and time
    > again, and quite frankly I'm getting tired of it.
    >=20
    > Who do I need to talk to in order to get this fixed? ReadyLink and Vision
    > tech support folks don't seem to have a clue how to fix it, and I'm
    > getting very irritated at this point.
    >=20
    > Thanks!
    >=20
    > Steve
    >=20
    >=20


    Steve,

    I haven't been trained in Ready Link tech support, but I'll=20
    see what I can find out.

    Here's my first thought, though:

    We recently had problems with Vision/Ready Link because of=20
    an upgrade we *had* to do. Personally, I *still* don't=20
    think we're fully recovered. However, a lot of users have=20
    been able to get up and running by using the Sprint PCS web=20
    site to change something called a "Vision Password" under=20
    "My Personal Information" after you log in.

    Once you change that, give the system about 1/2 hour to try=20
    to send the new password to the phone. And, if it doesn't,=20
    then go to SETTINGS/VISION/UPDATE PROFILE (I might have the=20
    exact wording wrong). That update profile will take=20
    between 2 and 4 minutes to complete (usually closer to 2). =20
    Then see what happens.

    I'll try to look into it, though.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  4. #4
    Steve Crow
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS


    On Sun, 21 Dec 2003, O/Siris wrote:

    > Steve,
    >
    > I haven't been trained in Ready Link tech support, but I'll
    > see what I can find out.
    >
    > Here's my first thought, though:
    >
    > We recently had problems with Vision/Ready Link because of
    > an upgrade we *had* to do. Personally, I *still* don't
    > think we're fully recovered. However, a lot of users have
    > been able to get up and running by using the Sprint PCS web
    > site to change something called a "Vision Password" under
    > "My Personal Information" after you log in.
    >
    > Once you change that, give the system about 1/2 hour to try
    > to send the new password to the phone. And, if it doesn't,
    > then go to SETTINGS/VISION/UPDATE PROFILE (I might have the
    > exact wording wrong). That update profile will take
    > between 2 and 4 minutes to complete (usually closer to 2).
    > Then see what happens.
    >
    > I'll try to look into it, though.
    >
    > --
    > -+-
    > R=D8=DF
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.
    >


    Rob,

    Thanks for the quick reply. All of these steps have been tried, time and
    time again. New password, new vision username, new handset, even removing
    and reprovisioning Vision and Readylink, all to no avail.

    Steve



  5. #5
    O/Siris
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    In article <[email protected]>, Mark=20
    [email protected] says...
    > Be happy it works at all. I have had a SCP-5400 for 1 month today and
    > neither
    > the Vision nor the ReadyLink has worked. NEVER......
    >=20


    What happens when you try? Error message? Nothing? Phone=20
    locks up? I'll see what I can find out, although this is=20
    not (yet) an area I'm officially covering.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  6. #6
    Exeter
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Steve Crow <[email protected]> wrote in
    news:[email protected]www.stevecrow.net:

    > Thanks for the quick reply. All of these steps have been tried, time
    > and time again. New password, new vision username, new handset, even
    > removing and reprovisioning Vision and Readylink, all to no avail.


    Wonder if it could be an issue with the phone? For example, last week I
    bought a new Sanyo 5300, could not get vision to work (didn't work for
    24 hours). I went in and exchanged the phone for a Samsung VGA1000
    (because of the poor earpiece volume on the Sanyo). After I fully
    charged the Samsung, I tried vision and it started working. Not sure if
    the problem was related to the Sanyo or if it was just a coincidence
    that it started working with the Samsung. The past week, Vision has
    worked around 90% of the time I tried. The other 10%, I've had to try
    multiple times to get it to connect.



  7. #7
    Dave Ulmer
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Moral of the story....

    Do Not! Ever buy a NEW service that involves computers. Wait at least a
    year!!

    Dave...


    "Steve Crow" <[email protected]> wrote in message
    news:[email protected]www.stevecrow.net...
    > Rob & the gang,
    >
    > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > since. I have spent close to five or six hours on hold for ReadyLink tech
    > support, and have spoken with many people who acknowledge "there's a
    > problem" but not one seems to have had any idea what it is or how to fix
    > it. Perhaps you have some insight.
    >
    > My phone's a VM4500, and here's what generally happens:
    >
    > * I fire up the phone and it establishes a connection to the ReadyLink
    > servers. I can make and receive ReadyLink calls just fine.
    >
    > * When I try to start the Vision browser, ReadyLink closes its
    > connection, like I assume it should, and Vision connects and loads fine
    > most of the time.
    >
    > * When I close the Vision browser, ReadyLink attempts to resume its
    > connection. It works for a minute or two, and then returns "ReadyLink is
    > NOT Available. Please try again. 0067-***." I can press OK and it tries
    > again, returning "ReadyLink is NOT Available. Please try again later.
    > 0067-***."
    >
    > * From the standby screen, I can press the ReadyLink button (either one)
    > and ReadyLink again attempts to set up the service. At this point it might
    > take a second or third try, but often it goes right through and starts
    > working.
    >
    > * Next time I switch to Vision, I get "Error 67: Your Vision Username or
    > Password may be incorrect." If I try again, I get the same thing. Then, if
    > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
    > hitting [End] and then immediately restart the browser, Vision connects
    > and I can use the services.
    >
    > * Repeat.
    >
    > I've been through the "turn your phone off, turn it back on, I'm sending a
    > signal to your phone, wait two hours and try it again" time and time
    > again, and quite frankly I'm getting tired of it.
    >
    > Who do I need to talk to in order to get this fixed? ReadyLink and Vision
    > tech support folks don't seem to have a clue how to fix it, and I'm
    > getting very irritated at this point.
    >
    > Thanks!
    >
    > Steve
    >






  8. #8
    Steve Crow
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    I'll keep that in mind next time something new shows up in the local
    grocery store. Chances are, computers were involved, and I want to make
    sure that can of beans doesn't explode, slicing my throat open with scraps
    of metal, while it's on the way home with me.

    Idiot.

    On Sun, 21 Dec 2003, Dave Ulmer wrote:

    > Moral of the story....
    >
    > Do Not! Ever buy a NEW service that involves computers. Wait at least a
    > year!!
    >
    > Dave...
    >
    >
    > "Steve Crow" <[email protected]> wrote in message
    > news:[email protected]www.stevecrow.net...
    > > Rob & the gang,
    > >
    > > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > > since. I have spent close to five or six hours on hold for ReadyLink tech
    > > support, and have spoken with many people who acknowledge "there's a
    > > problem" but not one seems to have had any idea what it is or how to fix
    > > it. Perhaps you have some insight.
    > >
    > > My phone's a VM4500, and here's what generally happens:
    > >
    > > * I fire up the phone and it establishes a connection to the ReadyLink
    > > servers. I can make and receive ReadyLink calls just fine.
    > >
    > > * When I try to start the Vision browser, ReadyLink closes its
    > > connection, like I assume it should, and Vision connects and loads fine
    > > most of the time.
    > >
    > > * When I close the Vision browser, ReadyLink attempts to resume its
    > > connection. It works for a minute or two, and then returns "ReadyLink is
    > > NOT Available. Please try again. 0067-***." I can press OK and it tries
    > > again, returning "ReadyLink is NOT Available. Please try again later.
    > > 0067-***."
    > >
    > > * From the standby screen, I can press the ReadyLink button (either one)
    > > and ReadyLink again attempts to set up the service. At this point it might
    > > take a second or third try, but often it goes right through and starts
    > > working.
    > >
    > > * Next time I switch to Vision, I get "Error 67: Your Vision Username or
    > > Password may be incorrect." If I try again, I get the same thing. Then, if
    > > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
    > > hitting [End] and then immediately restart the browser, Vision connects
    > > and I can use the services.
    > >
    > > * Repeat.
    > >
    > > I've been through the "turn your phone off, turn it back on, I'm sending a
    > > signal to your phone, wait two hours and try it again" time and time
    > > again, and quite frankly I'm getting tired of it.
    > >
    > > Who do I need to talk to in order to get this fixed? ReadyLink and Vision
    > > tech support folks don't seem to have a clue how to fix it, and I'm
    > > getting very irritated at this point.
    > >
    > > Thanks!
    > >
    > > Steve
    > >

    >
    >
    >




  9. #9
    s
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Sounds like possibly the Vision and Readylink passwords might be out of
    sync?


    "O/Siris" <0sr[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    In article <[email protected]>, Mark
    [email protected] says...
    > Be happy it works at all. I have had a SCP-5400 for 1 month today and
    > neither
    > the Vision nor the ReadyLink has worked. NEVER......
    >


    What happens when you try? Error message? Nothing? Phone
    locks up? I'll see what I can find out, although this is
    not (yet) an area I'm officially covering.

    --
    -+-
    R
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.





  10. #10
    Mark Pitcock
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Thanks for taking an interest.
    From what I've been told you are exactly right....

    Here is the story....prior to the issues with the provisioning I purchased
    my new phone. At the time I made the purchase when they went to
    provision the phone it only updated one database and left the other two
    blank???

    They say they cannot find the workorder and that my account will not
    generate another work order until they find where this one went???
    I believe they are really trying to work on it.

    If you would email me direct at [email protected] I would be glad to
    give you the two trouble ticket numbers that they are currently working.

    Thanks again...

    "s" <[email protected]> wrote in message news:[email protected]
    > Sounds like possibly the Vision and Readylink passwords might be out of
    > sync?
    >
    >
    > "O/Siris" <0sr[email protected]ntpcs.cm> wrote in message
    > news:[email protected]s.comcast.net...
    > In article <[email protected]>, Mark
    > [email protected] says...
    > > Be happy it works at all. I have had a SCP-5400 for 1 month today and
    > > neither
    > > the Vision nor the ReadyLink has worked. NEVER......
    > >

    >
    > What happens when you try? Error message? Nothing? Phone
    > locks up? I'll see what I can find out, although this is
    > not (yet) an area I'm officially covering.
    >
    > --
    > -+-
    > R
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.
    >
    >






  11. #11
    O/Siris
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Steve Crow <[email protected]> wrote in message news:<[email protected]www.stevecrow.net>...
    > Rob & the gang,
    >
    > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > since. I have spent close to five or six hours on hold for ReadyLink tech
    > support, and have spoken with many people who acknowledge "there's a
    > problem" but not one seems to have had any idea what it is or how to fix
    > it. Perhaps you have some insight.


    Just out of curiosity, Steve, have you tried manually disabling Readly
    Link before trying Vision, and then manually enabling it again after
    you were done with Vision?

    This isn't a suggested answer. I'm just hoping I can find some kind
    of a clue that might lead me towards one. I find nothing documented
    on a problem like this.



  12. #12
    Steve
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Hello all

    I was told by sprint tech again there upgrading the service some where
    up north and all should be fine monday morning.. Must reboot your
    phone.. Try it monday ..Again its a software system update..

    From steve

    On 21 Dec 2003 20:02:00 -0800, [email protected] (O/Siris) wrote:

    >Steve Crow <[email protected]> wrote in message news:<[email protected]www.stevecrow.net>...
    >> Rob & the gang,
    >>
    >> I purchased a ReadyLink handset and activated ReadyLink service yesterday
    >> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    >> since. I have spent close to five or six hours on hold for ReadyLink tech
    >> support, and have spoken with many people who acknowledge "there's a
    >> problem" but not one seems to have had any idea what it is or how to fix
    >> it. Perhaps you have some insight.

    >
    >Just out of curiosity, Steve, have you tried manually disabling Readly
    >Link before trying Vision, and then manually enabling it again after
    >you were done with Vision?
    >
    >This isn't a suggested answer. I'm just hoping I can find some kind
    >of a clue that might lead me towards one. I find nothing documented
    >on a problem like this.


    Note: This post may contain mis*****ings, grammatical errors,
    disorganized sentence structure, or may entirely lack a coherent
    theme. These elements are natural to the process of writing, and will
    only add to the overall beauty of the post.



  13. #13
    Steve Crow
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Yes, I've trid that, and it didn't help.

    I called Tech Support again tonight. The last lady I talked to last night
    (Saturday night), though friendly, was deceivingly useless. She was
    supposed to put in a service order (I believe she called it a "push form")
    but never actually did. Both she and the lady I spoke with tonight
    confirmed there were errors during the provisioning. I was told again
    tonight that the order was being pushed through, and again advised that it
    might be anywhere from 4 to 48 hours until stuff starts working.

    So, we'll see what happens. I bought the phone late Thursday night, had
    ReadyLink provisioned on Friday in the early afternoon hours, and stuff's
    been messed up ever since (including Vision, which had worked fine
    previously). I'll give Sprint until this Friday to fix it... that's one
    week. If it continues past that point, I haven't disconnected my Verizon
    Wireless line yet, and I'll head back over there.

    Steve


    On Sun, 21 Dec 2003, O/Siris wrote:

    > Steve Crow <[email protected]> wrote in message news:<[email protected]www.stevecrow.net>...
    > > Rob & the gang,
    > >
    > > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > > since. I have spent close to five or six hours on hold for ReadyLink tech
    > > support, and have spoken with many people who acknowledge "there's a
    > > problem" but not one seems to have had any idea what it is or how to fix
    > > it. Perhaps you have some insight.

    >
    > Just out of curiosity, Steve, have you tried manually disabling Readly
    > Link before trying Vision, and then manually enabling it again after
    > you were done with Vision?
    >
    > This isn't a suggested answer. I'm just hoping I can find some kind
    > of a clue that might lead me towards one. I find nothing documented
    > on a problem like this.
    >




  14. #14
    Steve Crow
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Yes, that's the traditional answer for EVERYTHING Sprint related. They
    usually try this after the "remove the battery, put it back on, power up,
    I'm sending a signal to your phone, oh that didn't work, turn it off and
    back on three times, take it to a Sprint store, you need a PRL update"
    routine.

    Yup... not much has changed since I left Sprint a year ago.

    Steve

    On Sun, 21 Dec 2003, Steve wrote:

    > Hello all
    >
    > I was told by sprint tech again there upgrading the service some where
    > up north and all should be fine monday morning.. Must reboot your
    > phone.. Try it monday ..Again its a software system update..
    >
    > From steve
    >
    > On 21 Dec 2003 20:02:00 -0800, [email protected] (O/Siris) wrote:
    >
    > >Steve Crow <[email protected]> wrote in message news:<[email protected]www.stevecrow.net>...
    > >> Rob & the gang,
    > >>
    > >> I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > >> (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > >> since. I have spent close to five or six hours on hold for ReadyLink tech
    > >> support, and have spoken with many people who acknowledge "there's a
    > >> problem" but not one seems to have had any idea what it is or how to fix
    > >> it. Perhaps you have some insight.

    > >
    > >Just out of curiosity, Steve, have you tried manually disabling Readly
    > >Link before trying Vision, and then manually enabling it again after
    > >you were done with Vision?
    > >
    > >This isn't a suggested answer. I'm just hoping I can find some kind
    > >of a clue that might lead me towards one. I find nothing documented
    > >on a problem like this.

    >
    > Note: This post may contain mis*****ings, grammatical errors,
    > disorganized sentence structure, or may entirely lack a coherent
    > theme. These elements are natural to the process of writing, and will
    > only add to the overall beauty of the post.
    >




  15. #15
    newguy
    Guest

    Re: Persistent problems w/Vision & Readylink... Support CLUELESS

    Welcome to Readylink hell

    RL is nothing more than a toy and something neat to show off to friends but
    for any real world use forget it.

    I had the 0067 error for days until a tech finally had me reset the phone (I
    have the 4500 also) under settings which will wipe out everything... then
    with a few mins. RL started working again.. if you there's such a
    description of RL as 'working'.

    Working means spending more time opening the flip and hitting end and
    reconnecting to the other person than it does to dial their phone number and
    talk.


    "Steve Crow" <[email protected]> wrote in message
    news:[email protected]www.stevecrow.net...
    > Rob & the gang,
    >
    > I purchased a ReadyLink handset and activated ReadyLink service yesterday
    > (Friday). I have had nothing but trouble with Vision and ReadyLink ever
    > since. I have spent close to five or six hours on hold for ReadyLink tech
    > support, and have spoken with many people who acknowledge "there's a
    > problem" but not one seems to have had any idea what it is or how to fix
    > it. Perhaps you have some insight.
    >
    > My phone's a VM4500, and here's what generally happens:
    >
    > * I fire up the phone and it establishes a connection to the ReadyLink
    > servers. I can make and receive ReadyLink calls just fine.
    >
    > * When I try to start the Vision browser, ReadyLink closes its
    > connection, like I assume it should, and Vision connects and loads fine
    > most of the time.
    >
    > * When I close the Vision browser, ReadyLink attempts to resume its
    > connection. It works for a minute or two, and then returns "ReadyLink is
    > NOT Available. Please try again. 0067-***." I can press OK and it tries
    > again, returning "ReadyLink is NOT Available. Please try again later.
    > 0067-***."
    >
    > * From the standby screen, I can press the ReadyLink button (either one)
    > and ReadyLink again attempts to set up the service. At this point it might
    > take a second or third try, but often it goes right through and starts
    > working.
    >
    > * Next time I switch to Vision, I get "Error 67: Your Vision Username or
    > Password may be incorrect." If I try again, I get the same thing. Then, if
    > I exit the browser, ReadyLink tries to reconnect... I interrupt this by
    > hitting [End] and then immediately restart the browser, Vision connects
    > and I can use the services.
    >
    > * Repeat.
    >
    > I've been through the "turn your phone off, turn it back on, I'm sending a
    > signal to your phone, wait two hours and try it again" time and time
    > again, and quite frankly I'm getting tired of it.
    >
    > Who do I need to talk to in order to get this fixed? ReadyLink and Vision
    > tech support folks don't seem to have a clue how to fix it, and I'm
    > getting very irritated at this point.
    >
    > Thanks!
    >
    > Steve
    >






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