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  1. #1
    Scott Emick
    Guest
    In the last 3 months, customer service has deteriorated to almost non
    exisitant, I have not been able to log into the web site to view my
    plan or bills for the last 2 months. I cannot get through to customer
    service on the phone in under 20 min, when they do answer they will
    not help me. I feel blind without being able to log into the web
    site.

    I write customer e-care, they cannot and will not help, will not have
    anyone return my call/email.

    I want to cancel my service....I was really happy for a while too...

    All I need is to be able to log into the web site.

    Scott



    See More: long time sprint pcs customer fed up




  2. #2
    Bob Smith
    Guest

    Re: long time sprint pcs customer fed up


    "Scott Emick" <[email protected]> wrote in message
    news:[email protected]
    > In the last 3 months, customer service has deteriorated to almost non
    > exisitant, I have not been able to log into the web site to view my
    > plan or bills for the last 2 months. I cannot get through to customer
    > service on the phone in under 20 min, when they do answer they will
    > not help me. I feel blind without being able to log into the web
    > site.
    >
    > I write customer e-care, they cannot and will not help, will not have
    > anyone return my call/email.
    >
    > I want to cancel my service....I was really happy for a while too...
    >
    > All I need is to be able to log into the web site.
    >
    > Scott


    No reason why you shouldn't be able to sign onto the website, unless you
    have some bad or corrupted cookies on your computer, or are using an
    incorrect password.

    Shut down all IE windows. Go to Start - Search - Files & Folders and do a
    search for sprintpcs. Delete all the sprintpcs cookies. Then open up IE
    again, and see whether you can sign on.

    Bob





  3. #3
    Thomas T. Veldhouse
    Guest

    Re: long time sprint pcs customer fed up

    Scott Emick wrote:
    > In the last 3 months, customer service has deteriorated to almost non
    > exisitant, I have not been able to log into the web site to view my
    > plan or bills for the last 2 months. I cannot get through to customer
    > service on the phone in under 20 min, when they do answer they will
    > not help me. I feel blind without being able to log into the web
    > site.
    >


    Bummer. I called on Friday to ask about 7PM night minutes and the wait was
    only about 2 minutes. I just used the web site today and it was quite fast
    and worked just fine.

    So, my point is that your problems with the website are likely on your end
    (occassionally they have the site not-available, presumably for some sort of
    maintenance, but I have not run into this in a long while) and as far as
    wait times are concerned ... when have you tried calling. I called on
    Friday afternoon and got right through.

    Tom Veldhouse






  4. #4
    Scott Emick
    Guest

    Re: long time sprint pcs customer fed up

    Sprint Finally fixed my account - I don't know what they did, but I am
    finally able to get into the web site again. One interesting thing is
    a customer service associate told me that sprint had listed my CURRENT
    phone as stolen. My previous phone was lost and I reported it
    lost/stolen becuase someone had found it and converted it to their own
    use. But the idiots apparently listed the replacement phone as
    lost/stolen. I told her i didn't think that was possible, but she
    said it was. Lost/stolen would stop new activation, but if it was
    already activated and being used, no problem..

    Strange.

    Oh, the problem was not on my end. I am an e-commerce software
    engineer. I program web sites just like Sprint's all the time. It is
    not my browser, cookies, etc as some suggested.

    And yes, I am again getting through to customer service. Time of day
    does have a lot to do with it.

    Scott Emick

    "Thomas T. Veldhouse" <[email protected]> wrote in message news:<[email protected]>...
    > Scott Emick wrote:
    > > In the last 3 months, customer service has deteriorated to almost non
    > > exisitant, I have not been able to log into the web site to view my
    > > plan or bills for the last 2 months. I cannot get through to customer
    > > service on the phone in under 20 min, when they do answer they will
    > > not help me. I feel blind without being able to log into the web
    > > site.
    > >

    >
    > Bummer. I called on Friday to ask about 7PM night minutes and the wait was
    > only about 2 minutes. I just used the web site today and it was quite fast
    > and worked just fine.
    >
    > So, my point is that your problems with the website are likely on your end
    > (occassionally they have the site not-available, presumably for some sort of
    > maintenance, but I have not run into this in a long while) and as far as
    > wait times are concerned ... when have you tried calling. I called on
    > Friday afternoon and got right through.
    >
    > Tom Veldhouse




  5. #5
    plane
    Guest

    Re: long time sprint pcs customer fed up

    [email protected] (Scott Emick) wrote in message news:<[email protected]>...
    > Sprint Finally fixed my account - I don't know what they did, but I am
    > finally able to get into the web site again. One interesting thing is
    > a customer service associate told me that sprint had listed my CURRENT
    > phone as stolen. My previous phone was lost and I reported it
    > lost/stolen becuase someone had found it and converted it to their own
    > use. But the idiots apparently listed the replacement phone as
    > lost/stolen. I told her i didn't think that was possible, but she
    > said it was. Lost/stolen would stop new activation, but if it was
    > already activated and being used, no problem..
    >
    > Strange.
    >
    > Oh, the problem was not on my end. I am an e-commerce software
    > engineer. I program web sites just like Sprint's all the time. It is
    > not my browser, cookies, etc as some suggested.
    >
    > And yes, I am again getting through to customer service. Time of day
    > does have a lot to do with it.
    >
    > Scott Emick
    >
    > "Thomas T. Veldhouse" <[email protected]> wrote in message news:<[email protected]>...
    > > Scott Emick wrote:
    > > > In the last 3 months, customer service has deteriorated to almost non
    > > > exisitant, I have not been able to log into the web site to view my
    > > > plan or bills for the last 2 months. I cannot get through to customer
    > > > service on the phone in under 20 min, when they do answer they will
    > > > not help me. I feel blind without being able to log into the web
    > > > site.
    > > >

    > >
    > > Bummer. I called on Friday to ask about 7PM night minutes and the wait was
    > > only about 2 minutes. I just used the web site today and it was quite fast
    > > and worked just fine.
    > >
    > > So, my point is that your problems with the website are likely on your end
    > > (occassionally they have the site not-available, presumably for some sort of
    > > maintenance, but I have not run into this in a long while) and as far as
    > > wait times are concerned ... when have you tried calling. I called on
    > > Friday afternoon and got right through.
    > >
    > > Tom Veldhouse


    This reminds me of a problem I had with a verizon line last
    summer--the exact details are a little vague, but the phone was one of
    my employees, who essentially only cared that the damn phone work--we
    had made some minor plan change, and a few days later he tells me that
    he cannot make calls except to a few numbers( always worked to other
    verizon numbers, and some others) we are in an area where ther are 2
    or 3 area codes we have to use(even though are local calls)---called
    verizon c/s, go into the explanation of the problem===they (at least 2
    or more of them) began asking essentially did I know how to dial
    numbers on a cell phone--which implied that I had even though we had
    been using several hundred minutes a month, we one day forgot how to
    use the phone, and other seemingly stupid suggestions; I finally gave
    up and put that line on suspension, and gave the guy another versizon
    line (that sudddently he was smart enough to use again) A few weeks
    later we need the line again, so I call to trun it back on, but the
    difrerence was that I got a little bit older c/s service guy, who had
    a little more patience, more experience, and a greater desire to solve
    the problem, which turned out to be a missing item of code, which
    permitted the phone to use the long distance network (had been
    disabled apparently by error or what ever during the plan change)

    In either case, he made this little change, the the phone worked
    normally again--I'm sure they promptly fired this helpful gentleman,
    as everyone knows, c/s to not there to solve problems, just to say no,
    and make customers feel stupid, etc---In reality, the problem was sort
    of a "odd thing", and the orginal c/s service guys/gals "ASS U ME D"
    was not wrong, so they didn't look to see, and they also assumed that
    they were dealing with an imept customer---probably because the manual
    or whatever say this is the most common
    reason for this problem, and didn't know anything else to do.

    One other little thing, next month, they tyied to charge me $5.00 for
    fixing the problem.. and this is with verizon, who is suppose to have
    the better the c/s groups. Looking back, probably should have asked
    for a higher level c/s--but I just assumed that the c/s buy was right,
    and that I had forgot how to operate the phone (grin).



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