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  1. #1
    Hemant Shah
    Guest


    Folks,

    I know this has been hashed many times, but has anyone been successful in
    reaching executive services lately?

    I have tried the Sprint central switch board many times today and I have been
    told that they do not have direct number for executive services. They keep
    giving me their mailing address in London Kentucky.

    How can I reach one of the executinve services rep?

    Thanks.



    --
    Hemant Shah /"\ ASCII ribbon campaign
    E-mail: [email protected] \ / ---------------------
    X against HTML mail
    TO REPLY, REMOVE NoJunkMail / \ and postings
    FROM MY E-MAIL ADDRESS.
    -----------------[DO NOT SEND UNSOLICITED BULK E-MAIL]------------------
    I haven't lost my mind, Above opinions are mine only.
    it's backed up on tape somewhere. Others can have their own.



    See More: Anyone successful in reaching executive services?




  2. #2
    Steven J Sobol
    Guest

    Re: Anyone successful in reaching executive services?

    Hemant Shah <[email protected]> wrote:
    >
    >
    > Folks,
    >
    > I know this has been hashed many times, but has anyone been successful in
    > reaching executive services lately?
    >
    > I have tried the Sprint central switch board many times today and I have been
    > told that they do not have direct number for executive services. They keep
    > giving me their mailing address in London Kentucky.


    Might be because some asshole on this newsgroup encourages people to call
    them even with the smallest problems. I'd not be surprised if they got rid
    of whatever phone numbers they had set up.

    **SJS (waiting for said asshole to pipe up, but pretty sure he won't)


    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]




  3. #3
    burris
    Guest

    Re: Anyone successful in reaching executive services?



    Steven J Sobol wrote:

    > Hemant Shah <[email protected]> wrote:
    >>
    >>
    >> Folks,
    >>
    >> I know this has been hashed many times, but has anyone been
    >> successful in reaching executive services lately?
    >>
    >> I have tried the Sprint central switch board many times today and I
    >> have been told that they do not have direct number for executive
    >> services. They keep giving me their mailing address in London
    >> Kentucky.

    >
    > Might be because some asshole on this newsgroup encourages people to
    > call them even with the smallest problems. I'd not be surprised if
    > they got rid of whatever phone numbers they had set up.
    >
    > **SJS (waiting for said asshole to pipe up, but pretty sure he won't)


    I don't know just how important you think you are or how much business
    sense you may claim to have, but any time executives make themselves
    invisible/unreachable to their customers, they are in trouble.

    Aren't you aware yet that perception is the only thing that counts.
    If a customer even thinks he/she has a problem, that's what needs to be
    fixed and since the "support" for both for Sprint and most other
    companies is sorely lacking, who will pick up the pieces?




  4. #4
    Steven J Sobol
    Guest

    Re: Anyone successful in reaching executive services?

    burris <[email protected]> wrote:

    > I don't know just how important you think you are or how much business
    > sense you may claim to have, but any time executives make themselves
    > invisible/unreachable to their customers, they are in trouble.
    >
    > Aren't you aware yet that perception is the only thing that counts.
    > If a customer even thinks he/she has a problem, that's what needs to be
    > fixed and since the "support" for both for Sprint and most other
    > companies is sorely lacking, who will pick up the pieces?


    Um, you don't understand. (Or you might just be trolling, but I'll give you
    the benefit of the doubt.)

    First off, where the hell do you see me saying I'm important?

    Second, the individual in question was insisting that people call ES even
    for stuff that could easily be rectified by calling Customer Care.


    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]




  5. #5
    Curant
    Guest

    Re: Anyone successful in reaching executive services?

    I work with executive services everyday.. i know several numbers.. but tell
    me what your problem is, and why you are trying to escalate the issue? Did
    you first try calling (888) 211-4727? Did you send me your email with your
    port number so I could check on it? When you call customer service ask to
    be transferred to the Tier ii queue.. just tell them you are wanting to
    escalate to talk to a tier ii rep. If you email me your port number, i will
    email you back my extension.. i will try to help you, but first you need to
    give me some info, not just ask for the Exec Services. I work for Sprint as
    a Port rep.. so maybe if you give me a shot, i can see Exactly what is going
    on..

    "Hemant Shah" <[email protected]> wrote in message
    news:[email protected]
    >
    >
    > Folks,
    >
    > I know this has been hashed many times, but has anyone been successful in
    > reaching executive services lately?
    >
    > I have tried the Sprint central switch board many times today and I have

    been
    > told that they do not have direct number for executive services. They

    keep
    > giving me their mailing address in London Kentucky.
    >
    > How can I reach one of the executinve services rep?
    >
    > Thanks.
    >
    >
    >
    > --
    > Hemant Shah /"\ ASCII ribbon campaign
    > E-mail: [email protected] \ / ---------------------
    > X against HTML mail
    > TO REPLY, REMOVE NoJunkMail / \ and postings
    > FROM MY E-MAIL ADDRESS.
    > -----------------[DO NOT SEND UNSOLICITED BULK E-MAIL]------------------
    > I haven't lost my mind, Above opinions are mine only.
    > it's backed up on tape somewhere. Others can have their own.






  6. #6
    Curant
    Guest

    Re: Anyone successful in reaching executive services?

    Well thats part of the problem right there.. Executive Servics are not
    merely customer service, they are headquarters.. but you have to have a good
    reason to call them.. like you have been waiting for a while, have tried to
    call several times (easily checked, so don't lie you called many times and
    you have not)..

    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]
    > burris <[email protected]> wrote:
    >
    > > I don't know just how important you think you are or how much business
    > > sense you may claim to have, but any time executives make themselves
    > > invisible/unreachable to their customers, they are in trouble.
    > >
    > > Aren't you aware yet that perception is the only thing that counts.
    > > If a customer even thinks he/she has a problem, that's what needs to be
    > > fixed and since the "support" for both for Sprint and most other
    > > companies is sorely lacking, who will pick up the pieces?

    >
    > Um, you don't understand. (Or you might just be trolling, but I'll give

    you
    > the benefit of the doubt.)
    >
    > First off, where the hell do you see me saying I'm important?
    >
    > Second, the individual in question was insisting that people call ES even
    > for stuff that could easily be rectified by calling Customer Care.
    >
    >
    > --
    > JustThe.net Internet & New Media Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]
    >






  7. #7
    Bob Smith
    Guest

    Re: Anyone successful in reaching executive services?


    "Curant" <[email protected]> wrote in message
    news:OfqGb.14997$Q%[email protected]
    > I work with executive services everyday.. i know several numbers.. but

    tell
    > me what your problem is, and why you are trying to escalate the issue?

    Did
    > you first try calling (888) 211-4727? Did you send me your email with

    your
    > port number so I could check on it? When you call customer service ask to
    > be transferred to the Tier ii queue.. just tell them you are wanting to
    > escalate to talk to a tier ii rep. If you email me your port number, i

    will
    > email you back my extension.. i will try to help you, but first you need

    to
    > give me some info, not just ask for the Exec Services. I work for Sprint

    as
    > a Port rep.. so maybe if you give me a shot, i can see Exactly what is

    going
    > on..


    One recommendation. DON'T EMAIL THIS POSTER! Why would anyone give out their
    name and number to this person posting on a newsgroup who just appeared ...

    Bob





  8. #8
    Lawrence Glasser
    Guest

    Re: Anyone successful in reaching executive services?

    Curant wrote:
    >
    > I work with executive services everyday.. i know several numbers.. but tell
    > me what your problem is, and why you are trying to escalate the issue? Did
    > you first try calling (888) 211-4727? Did you send me your email with your
    > port number so I could check on it? When you call customer service ask to
    > be transferred to the Tier ii queue.. just tell them you are wanting to
    > escalate to talk to a tier ii rep. If you email me your port number, i will
    > email you back my extension.. i will try to help you, but first you need to
    > give me some info, not just ask for the Exec Services. I work for Sprint as
    > a Port rep.. so maybe if you give me a shot, i can see Exactly what is going
    > on..


    Hemant - I suggest taking Curant up on his offer.

    *That's* what I call good service, be it official or unofficial.

    Happy Holidays!

    Larry



  9. #9
    Lawrence Glasser
    Guest

    Re: Anyone successful in reaching executive services?

    Bob Smith wrote:
    >
    > "Curant" <[email protected]> wrote in message
    > news:OfqGb.14997$Q%[email protected]
    > > I work with executive services everyday.. i know several numbers.. but

    > tell
    > > me what your problem is, and why you are trying to escalate the issue?

    > Did
    > > you first try calling (888) 211-4727? Did you send me your email with

    > your
    > > port number so I could check on it? When you call customer service ask to
    > > be transferred to the Tier ii queue.. just tell them you are wanting to
    > > escalate to talk to a tier ii rep. If you email me your port number, i

    > will
    > > email you back my extension.. i will try to help you, but first you need

    > to
    > > give me some info, not just ask for the Exec Services. I work for Sprint

    > as
    > > a Port rep.. so maybe if you give me a shot, i can see Exactly what is

    > going
    > > on..

    >
    > One recommendation. DON'T EMAIL THIS POSTER! Why would anyone give out their
    > name and number to this person posting on a newsgroup who just appeared ...


    It's just possible that he's offering the same type of help as Rob.

    Larry



  10. #10
    Bob Smith
    Guest

    Re: Anyone successful in reaching executive services?


    "Lawrence Glasser" <[email protected]> wrote in message
    news:[email protected]
    > Bob Smith wrote:
    > >
    > > "Curant" <[email protected]> wrote in message
    > > news:OfqGb.14997$Q%[email protected]
    > > > I work with executive services everyday.. i know several numbers.. but

    > > tell
    > > > me what your problem is, and why you are trying to escalate the issue?

    > > Did
    > > > you first try calling (888) 211-4727? Did you send me your email with

    > > your
    > > > port number so I could check on it? When you call customer service

    ask to
    > > > be transferred to the Tier ii queue.. just tell them you are wanting

    to
    > > > escalate to talk to a tier ii rep. If you email me your port number,

    i
    > > will
    > > > email you back my extension.. i will try to help you, but first you

    need
    > > to
    > > > give me some info, not just ask for the Exec Services. I work for

    Sprint
    > > as
    > > > a Port rep.. so maybe if you give me a shot, i can see Exactly what is

    > > going
    > > > on..

    > >
    > > One recommendation. DON'T EMAIL THIS POSTER! Why would anyone give out

    their
    > > name and number to this person posting on a newsgroup who just appeared

    ....
    >
    > It's just possible that he's offering the same type of help as Rob.


    Yes it is Lawrence, but would you trust a brand new poster here, considering
    what can happen with providing those details and with posting a yahoo
    address instead of a sprintspectrum.com or mail.sprintpcs.com address?

    Bob


    >
    > Larry






  11. #11
    girl in green
    Guest

    Re: Anyone successful in reaching executive services?

    I emailed curant and nothing happened. Sprint has given me the
    runaround since 12/17, and I've had no phone service at all for 48
    hours. If this isn't resolved by Fri AM, I'm going to T-mobile.



  12. #12
    Lawrence Glasser
    Guest

    Re: Anyone successful in reaching executive services?

    Bob Smith wrote:
    >
    > "Lawrence Glasser" <[email protected]> wrote in message
    > news:[email protected]
    > > Bob Smith wrote:
    > > >
    > > > "Curant" <[email protected]> wrote in message
    > > > news:OfqGb.14997$Q%[email protected]
    > > > > I work with executive services everyday.. i know several numbers.. but
    > > > tell
    > > > > me what your problem is, and why you are trying to escalate the issue?
    > > > Did
    > > > > you first try calling (888) 211-4727? Did you send me your email with
    > > > your
    > > > > port number so I could check on it? When you call customer service

    > ask to
    > > > > be transferred to the Tier ii queue.. just tell them you are wanting

    > to
    > > > > escalate to talk to a tier ii rep. If you email me your port number,

    > i
    > > > will
    > > > > email you back my extension.. i will try to help you, but first you

    > need
    > > > to
    > > > > give me some info, not just ask for the Exec Services. I work for

    > Sprint
    > > > as
    > > > > a Port rep.. so maybe if you give me a shot, i can see Exactly what is
    > > > going
    > > > > on..
    > > >
    > > > One recommendation. DON'T EMAIL THIS POSTER! Why would anyone give out

    > their
    > > > name and number to this person posting on a newsgroup who just appeared

    > ...
    > >
    > > It's just possible that he's offering the same type of help as Rob.

    >
    > Yes it is Lawrence, but would you trust a brand new poster here, considering
    > what can happen with providing those details and with posting a yahoo
    > address instead of a sprintspectrum.com or mail.sprintpcs.com address?


    Point taken.

    girl in green just e-mailed Curant... We'll see if anything comes of it.

    Larry



  13. #13
    Micah
    Guest

    Re: Anyone successful in reaching executive services?

    girl in green <[email protected]> wrote in message news:<241220032022358689%[email protected]>...
    > I emailed curant and nothing happened. Sprint has given me the
    > runaround since 12/17, and I've had no phone service at all for 48
    > hours. If this isn't resolved by Fri AM, I'm going to T-mobile.


    sounds like a good plan. Go to t-mobile. I don't understand why
    people whine and ***** about sprint, yet stay their customer. If you
    don't like them, change. If you do like the service (of which I do)
    then stay. Learn how to handle their CSR group, and deal with it.
    Think of all the time lost with *****ing about spcs.

    As for that post about emailing him your information for help...
    Lets see, how many sprint reps do you know that are willing to loose
    their already unstable job for doing support like that? What next, he
    wants your password? Then a month later there's a phone activated on
    your account, ran up the minutes, etc. sure you can discontinue the
    service, but he gets a bootleg phone for a month. Executive Services
    can still be reached, they still exist. Infact they're out of Texas.
    They've changed their procedure a bit though. You either have an
    Executive Services rep you work with, and their direct number, or you
    don't talk to them anymore. You can call the switchboard as many
    times as you want, and complain about whatever. If your account is
    not flagged for exec svc, you get transfered to the CS call queue.
    Usually if you go that route you get put at the end of the next call
    to answer que. Executive Serviecs would be helpful if stupid idiots
    didn't call all the time to do ESN swaps, number changes or try to get
    retention plans out of them maybe they'd be more cordial to helping
    the average customer that goes through the motions to find the exesvc
    number out. You know what, execsvc isn't even designed for the
    business executive. It's not for a company of 3,500 phones to call.
    They have a very special purpose for being there, and when they're not
    bothered by stupid calls they do their real job. It's not really
    worth talking about why they're really there though, because it
    doesn't matter. Just like it doesn't matter that you all sit around
    and ***** and complain about sprint. put up with their ****, or move
    on. They have a service, you want it, you put up with them to use it.
    If you handle csr properly, you should be just fine. No phone works
    everywhere, no service is the best. I promise you, you can deal with
    the same **** from every carrier.

    P.S. On my new readylink phone... It seems they've left out any
    'alert' function. Isn't that nice? I can't wait for onboard sms to
    rollout though. That will be awesome. Too bad it will miss its
    launch date, due to problems. *sigh*.. I will tell anyone, anytime
    mixing voice and data on the same network is a bad idea. Just like
    voip. It sucks, it won't work right for a very long time, and anyone
    that tells you it works right... Well they're full of ****, and prob.
    a data person. No voice person in their right mind would tell you
    voip is a good idea. When cisco, or someone finally gets the echotail
    cancelation issues resolved, then we'll talk. (I know that has
    nothing to do with sprint, just wanted to ***** about data people
    trying to live in a voice tech's world)

    -M



  14. #14
    girl in green
    Guest

    Re: Anyone successful in reaching executive services?

    In article <[email protected]>, Micah
    <[email protected]> wrote:

    > girl in green <[email protected]> wrote in message
    > news:<241220032022358689%[email protected]>...
    > > I emailed curant and nothing happened. Sprint has given me the
    > > runaround since 12/17, and I've had no phone service at all for 48
    > > hours. If this isn't resolved by Fri AM, I'm going to T-mobile.

    >
    > sounds like a good plan. Go to t-mobile. I don't understand why
    > people whine and ***** about sprint, yet stay their customer. If you
    > don't like them, change. If you do like the service (of which I do)
    > then stay. Learn how to handle their CSR group, and deal with it.
    > Think of all the time lost with *****ing about spcs.
    >
    > As for that post about emailing him your information for help...
    > Lets see, how many sprint reps do you know that are willing to loose
    > their already unstable job for doing support like that? What next, he
    > wants your password? Then a month later there's a phone activated on
    > your account, ran up the minutes, etc. sure you can discontinue the
    > service, but he gets a bootleg phone for a month. Executive Services
    > can still be reached, they still exist. Infact they're out of Texas.
    > They've changed their procedure a bit though. You either have an
    > Executive Services rep you work with, and their direct number, or you
    > don't talk to them anymore. You can call the switchboard as many
    > times as you want, and complain about whatever. If your account is
    > not flagged for exec svc, you get transfered to the CS call queue.
    > Usually if you go that route you get put at the end of the next call
    > to answer que. Executive Serviecs would be helpful if stupid idiots
    > didn't call all the time to do ESN swaps, number changes or try to get
    > retention plans out of them maybe they'd be more cordial to helping
    > the average customer that goes through the motions to find the exesvc
    > number out. You know what, execsvc isn't even designed for the
    > business executive. It's not for a company of 3,500 phones to call.
    > They have a very special purpose for being there, and when they're not
    > bothered by stupid calls they do their real job. It's not really
    > worth talking about why they're really there though, because it
    > doesn't matter. Just like it doesn't matter that you all sit around
    > and ***** and complain about sprint. put up with their ****, or move
    > on. They have a service, you want it, you put up with them to use it.
    > If you handle csr properly, you should be just fine. No phone works
    > everywhere, no service is the best. I promise you, you can deal with
    > the same **** from every carrier.
    >
    > P.S. On my new readylink phone... It seems they've left out any
    > 'alert' function. Isn't that nice? I can't wait for onboard sms to
    > rollout though. That will be awesome. Too bad it will miss its
    > launch date, due to problems. *sigh*.. I will tell anyone, anytime
    > mixing voice and data on the same network is a bad idea. Just like
    > voip. It sucks, it won't work right for a very long time, and anyone
    > that tells you it works right... Well they're full of ****, and prob.
    > a data person. No voice person in their right mind would tell you
    > voip is a good idea. When cisco, or someone finally gets the echotail
    > cancelation issues resolved, then we'll talk. (I know that has
    > nothing to do with sprint, just wanted to ***** about data people
    > trying to live in a voice tech's world)
    >
    > -M


    I didn't mean to imply Sprint was any worse than any other company; but
    in switching lines, Verizon passed it over to Sprint and it hasn't been
    picked up, which has left me high and dry. Over the past two days
    (meaning Christmas and Christmas eve), Curant and another Sprint
    employee have been very helpful and perhaps I'll have phone service
    sometime soon. Fingers' crossed!

    -gIg



  15. #15
    Micah
    Guest

    Re: Anyone successful in reaching executive services?

    I wasn't really attacking you. more just stating the obvious that a
    sprint employee isn't going to be on here helping people out like
    this. And in general, everyone ranting and raving about spcs should
    just stop wasting their time on something they hate, and move
    services, or what not. Nothing directed towards you, just put in this
    thread. I mean come on, if everyone hates sprint so much why invest
    the hours and hours online talking about how bad of a company they
    are. it's not worth your time people!
    girl in green <[email protected]> wrote in message news:<251220031445045382%[email protected]>...
    > In article <[email protected]>, Micah
    > <[email protected]> wrote:
    >
    > > girl in green <[email protected]> wrote in message
    > > news:<241220032022358689%[email protected]>...
    > > > I emailed curant and nothing happened. Sprint has given me the
    > > > runaround since 12/17, and I've had no phone service at all for 48
    > > > hours. If this isn't resolved by Fri AM, I'm going to T-mobile.

    > >
    > > sounds like a good plan. Go to t-mobile. I don't understand why
    > > people whine and ***** about sprint, yet stay their customer. If you
    > > don't like them, change. If you do like the service (of which I do)
    > > then stay. Learn how to handle their CSR group, and deal with it.
    > > Think of all the time lost with *****ing about spcs.
    > >
    > > As for that post about emailing him your information for help...
    > > Lets see, how many sprint reps do you know that are willing to loose
    > > their already unstable job for doing support like that? What next, he
    > > wants your password? Then a month later there's a phone activated on
    > > your account, ran up the minutes, etc. sure you can discontinue the
    > > service, but he gets a bootleg phone for a month. Executive Services
    > > can still be reached, they still exist. Infact they're out of Texas.
    > > They've changed their procedure a bit though. You either have an
    > > Executive Services rep you work with, and their direct number, or you
    > > don't talk to them anymore. You can call the switchboard as many
    > > times as you want, and complain about whatever. If your account is
    > > not flagged for exec svc, you get transfered to the CS call queue.
    > > Usually if you go that route you get put at the end of the next call
    > > to answer que. Executive Serviecs would be helpful if stupid idiots
    > > didn't call all the time to do ESN swaps, number changes or try to get
    > > retention plans out of them maybe they'd be more cordial to helping
    > > the average customer that goes through the motions to find the exesvc
    > > number out. You know what, execsvc isn't even designed for the
    > > business executive. It's not for a company of 3,500 phones to call.
    > > They have a very special purpose for being there, and when they're not
    > > bothered by stupid calls they do their real job. It's not really
    > > worth talking about why they're really there though, because it
    > > doesn't matter. Just like it doesn't matter that you all sit around
    > > and ***** and complain about sprint. put up with their ****, or move
    > > on. They have a service, you want it, you put up with them to use it.
    > > If you handle csr properly, you should be just fine. No phone works
    > > everywhere, no service is the best. I promise you, you can deal with
    > > the same **** from every carrier.
    > >
    > > P.S. On my new readylink phone... It seems they've left out any
    > > 'alert' function. Isn't that nice? I can't wait for onboard sms to
    > > rollout though. That will be awesome. Too bad it will miss its
    > > launch date, due to problems. *sigh*.. I will tell anyone, anytime
    > > mixing voice and data on the same network is a bad idea. Just like
    > > voip. It sucks, it won't work right for a very long time, and anyone
    > > that tells you it works right... Well they're full of ****, and prob.
    > > a data person. No voice person in their right mind would tell you
    > > voip is a good idea. When cisco, or someone finally gets the echotail
    > > cancelation issues resolved, then we'll talk. (I know that has
    > > nothing to do with sprint, just wanted to ***** about data people
    > > trying to live in a voice tech's world)
    > >
    > > -M

    >
    > I didn't mean to imply Sprint was any worse than any other company; but
    > in switching lines, Verizon passed it over to Sprint and it hasn't been
    > picked up, which has left me high and dry. Over the past two days
    > (meaning Christmas and Christmas eve), Curant and another Sprint
    > employee have been very helpful and perhaps I'll have phone service
    > sometime soon. Fingers' crossed!
    >
    > -gIg




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