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  1. #1
    Johannes Eggers
    Guest
    Why Sprint Sucks:
    =============
    A few years ago I bought a $200 (or $300 ?) PDA (Kyocera QCP 6035
    Smartphone) with Sprint PCS and a 2 year agreement. The other day I wanted
    to start faxing with it (using a PC hooked in through the serial cable), but
    no joy, the phone would 'hang' after the first fax, the built-in modem
    wouldn't respond until I turned the phone off and on again. So I decided to
    go to use my wife's Samsung M-100 (Uproar) also with Sprint PCS. It needed
    a PCS Connection Kit which you can no longer buy from Sprint ('... the phone
    is too old') or their stores. So Sprint de-supports phones after about 2
    years, which sucks.
    Others allegedly got it to work with the QCP6035 so I go to my local Sprint
    store to get a firmware upgrade. This is a Handset Service center (not just
    a sales outlet). The service person told me they don't have the cables to
    upgrade the phone. I said fine, I have the cables in the car. I go get the
    cables, then she tells me it's not the right cable. I told her that it may
    be different but it can still be used to re-program the phone, that I had
    confirmed this with Kyocera and that I had run the Kyocera-official
    phone-software myself and it was recognizing the phone just fine. Then they
    told me they couldn't take customers cables into the back ('we can't be
    responsible for customers cables) to reprogram the phone. I asked them to
    give me the unlock-code so I could re-program it myself, and they told me
    I'd have to ring the Sprint custoemr service number. I did, they told me
    they wouldn't give it to me and asked me to put the store-person on the
    phone. That's when the store-person realized they had some other cable that
    might work, took my phone into the back and returned a minute later to tell
    me that it didn't work, there must be some 'corrosion on the contacts'...
    What a load of bull****, I was reading and syncing the phone just fine. I
    suggested AGAIN that maybe their cable wasn't the correct one and that they
    should use my cables or give me the unlock-code. Again, they declined.
    After a number of calls to Sprint PCS customer services and being on hold
    for well over 30 minutes for PDA support (I gave up after about half an
    hour) I took one phone off the plan and downgraded to a $40/month plan. I
    will give Sprint PCS one more opportunity to rectify this, and if they don't
    then I'll cancel my service and if there's an early termination fee then
    that's their tough luck because they are not getting it from me.
    In general so, it's worthwhile NOT to spend big bucks on a PCS phone, so if
    you HAVE to take Sprint PCS then get one of the free / cheap ones that
    doesn't require a long-term commitment. Also, avoid the Sprint PCS Store in
    The Woodlands, TX, unless you have masochistic tendencies.


    Alternatives to Sprint PCS
    ==================
    Anyhow, I still needed a fax-capable phone, so I drove around a while.
    Verizon first, their rate-plans sucked. On to Cingular, they said they
    don't support data or fax through their phones. I can't believe that, but
    if the Cingular guy is clueless then that's their problem. Next to AT&T.
    They said they support it, they have reasonable rate-plans, but weren't that
    knowledgable, but very helpful. Finally, I ended up in Car Toys. They sell
    all sorts of phones and plans from various providers, probably should have
    gone in there first, for the side-by-side comparison. I got suckered-in (in
    a good way) by T-Mobile (Disclaimer: I own a very small amount of Deutsche
    Telekom stock, parent of T-Mobile) who lots of free phones with 1-year
    agreements, including the Ericsson T610 (Camera Phone with Infrared,
    Bluetooth, GSM etc). Now, none of the Car Toys people are very techy, and
    you wouldn't expect that, but luckily the T-Mobile rep was dropping by. He
    wasn't supertechy either, but made a few calls and said I could make data
    and fax calls through the phone, and if I was having problems to dial
    support or set up a meeting with him in the store next week, when I could
    bring my notebook with me. So I opt for a 3000 minute for $49 a month plan,
    and get the Ericsson T610 free after mail-in-rebates. I declined the
    car-toys loss/replacement warranty and was out of there.

    Data and Fax through Ericsson T610 with T-Mobile
    ===================================
    OK, so I get home with my T610. Forgot to buy the data-cable (turns out
    nobody stocks it, it's special order), don't have bluetooth but my PC was
    Infrared capable after a few mods. After installing the drivers and mucking
    with Win 2000 Infrared settings for a while, I get the PC to recognize the
    T610 as an Infrared modem. It automatically got added to the Fax Service,
    so I open Notepad and try to print something to the fax printer. No joy,
    the phone appears to dial the number but immediately hangs up, before the
    call even goes through. I place a call with support, they promise a
    call-back next day beause their data-specialists have left for the day (I
    called saturday afternoon, 2 days after Xmas). Note: I was never on hold
    for more than a minute, I never talked to a stupid robot like you do with
    Sprint, and even though some of the calls obvioulsy ended up in an asian
    outsourced support department, the people were quick, courteous, spoke
    decent english and, most importantly, they immediately handed me off to the
    next tier specialists when they realized they couldn't deal with the issue.
    Points there to T-Mobile for what appeared to be good phone support.

    Next day, I muck a bit more with the phone, and I realize that I can make
    data calls without problems, but Fax just doesn't work. I tried the
    following AT command sequence:
    ATZV1Q0
    ATDT....
    works fine.
    ATZV1Q0
    AT+FCLASS=0
    ATDT...
    works fine, too but if the FCLASS is changed to 1 or 2 (supported by T610)
    then the call doesn't go through. So data is OK, fax aint.

    I call them early in the morning(sunday), no wait time, real person answers.
    Takes my T-Mobile number, name, quickly transfers me to a spcialist who
    transfers me to another specialist. I did NOT get asked my details
    over-and-over again, and each of the people who transfered me did so
    quickly. Couldn't have been more than a minute before I spoke to the 2nd
    specialist. MORE POINTS for T-Mobile support. The 2nd specialist quickly
    realizes what's wrong: To do FAX I need a special plan add-on (which would
    also give me a fax-number for the phone). She tried to show me that on
    their T-Mobile web-page but she said she couldn't find it any more (neither
    could I). Seems that T-Mobile doesn't really try to sell this or inform
    people that it's available. Some points deducted. She said the plan would
    cost $9.99 per month, and there was no data/fax limit, it would just come
    from my 3000 monthly plan minutes. Some points deducted because (a) it
    wasn't on their website, (b) the T-mobile rep didn't know about it and (c)
    it costs $10/month. So anyhow, I was still within 14 days of getting the
    phone, and I had the option of returning it if I wanted to. I decided
    against it and asked the specialist to transfer me to whoever could add this
    feature to my plan. She said she could do it there, could take up to 2
    hours, and I'd get a text-message when it's done with the fax-number. BONUS
    POINTS: She didn't have to transfer me to someone, she just did it there and
    then. A few minutes later I had a text-message with my fax number, and my
    fax service was enabled. I tested it (sending only, didn't try receiving)
    and it worked just fine.


    To summarize:
    ==========
    Sprint Sales: OK, slightly clueless, reasonably helpful.
    T-Mobile Sales: OK, slightly clueless, reasonably helpful

    Sprint Tech Support: Definitely sucks, long hold-times, clueless people that
    don't know their limitations, never resolved issue.
    T-Mobile Tech Support: Rocks, very short hold-times, ask customer details
    just once, transfers to next-tier specialists when tech doesn't know answer.
    Issue resolved.

    Sprint Customer Service in general: Sucks, REFUSED to upgrade phone, REFUSED
    to give programming-code so I could do it myself. DE-SUPPORT phones quickly
    so they can up-sell you to a later model.
    T-Mobile Customer Service: Quick, integrated

    Sprint Data/Fax capability: Virtually none, stopped selling connectivity
    kits so the only connectivity you can get is internet/Vision, not 'dialup'
    data or fax. Current phone models do not support data/fax other than
    internet, except MAYB E for their $500 top-end-model PDA klunker phone.
    Will refuse to software-update a phone they sold you.
    T-Mobile Data/Fax capability: Data out-of-box, fax for a surcharge (gives
    separate fax number)


    Last but not least, I could have returned my T-Mobile phone (14 days) and
    tried AT&T, maybe they don't charge extra for fax-capabilities. Why didn't
    I ? Three reasons:
    1.) I assume that they DO charge for it
    2.) Even if they don't, they have no comparable plan (3000 anytime for $50)
    3.) Most importantly: I was so impressed with the customer-support from
    T-Mobile, I didn't expect to find better anywhere else.






    See More: Faxing and Data through Cellphone: Why Sprint PCS sucks and T-Mobile rocks




  2. #2
    Clay
    Guest

    Re: Faxing and Data through Cellphone: Why Sprint PCS sucks and T-Mobile rocks

    There is no corrosion on the contacts. The Kyocera 6035 & 7135 must have the
    "Service Programming Interface" enabled 'ON THE PHONE' in order to be able
    to connect with Kyocera PST. Tell the person who is attempting to flash it
    to type 6 1's then flip open the keypad, use the up and down buttons on the
    side of the phone to scroll down to programming options. Select it then
    choose 'Service Programming Interface.' At that point the phone will be
    detected by Kyocera PST and she/he will be able to upgrade it.


    "Johannes Eggers" <[email protected]> wrote in message
    news:[email protected]
    > Why Sprint Sucks:
    > =============
    > A few years ago I bought a $200 (or $300 ?) PDA (Kyocera QCP 6035
    > Smartphone) with Sprint PCS and a 2 year agreement. The other day I

    wanted
    > to start faxing with it (using a PC hooked in through the serial cable),

    but
    > no joy, the phone would 'hang' after the first fax, the built-in modem
    > wouldn't respond until I turned the phone off and on again. So I decided

    to
    > go to use my wife's Samsung M-100 (Uproar) also with Sprint PCS. It

    needed
    > a PCS Connection Kit which you can no longer buy from Sprint ('... the

    phone
    > is too old') or their stores. So Sprint de-supports phones after about 2
    > years, which sucks.
    > Others allegedly got it to work with the QCP6035 so I go to my local

    Sprint
    > store to get a firmware upgrade. This is a Handset Service center (not

    just
    > a sales outlet). The service person told me they don't have the cables to
    > upgrade the phone. I said fine, I have the cables in the car. I go get

    the
    > cables, then she tells me it's not the right cable. I told her that it

    may
    > be different but it can still be used to re-program the phone, that I had
    > confirmed this with Kyocera and that I had run the Kyocera-official
    > phone-software myself and it was recognizing the phone just fine. Then

    they
    > told me they couldn't take customers cables into the back ('we can't be
    > responsible for customers cables) to reprogram the phone. I asked them to
    > give me the unlock-code so I could re-program it myself, and they told me
    > I'd have to ring the Sprint custoemr service number. I did, they told me
    > they wouldn't give it to me and asked me to put the store-person on the
    > phone. That's when the store-person realized they had some other cable

    that
    > might work, took my phone into the back and returned a minute later to

    tell
    > me that it didn't work, there must be some 'corrosion on the contacts'...
    > What a load of bull****, I was reading and syncing the phone just fine. I
    > suggested AGAIN that maybe their cable wasn't the correct one and that

    they
    > should use my cables or give me the unlock-code. Again, they declined.
    > After a number of calls to Sprint PCS customer services and being on hold
    > for well over 30 minutes for PDA support (I gave up after about half an
    > hour) I took one phone off the plan and downgraded to a $40/month plan. I
    > will give Sprint PCS one more opportunity to rectify this, and if they

    don't
    > then I'll cancel my service and if there's an early termination fee then
    > that's their tough luck because they are not getting it from me.
    > In general so, it's worthwhile NOT to spend big bucks on a PCS phone, so

    if
    > you HAVE to take Sprint PCS then get one of the free / cheap ones that
    > doesn't require a long-term commitment. Also, avoid the Sprint PCS Store

    in
    > The Woodlands, TX, unless you have masochistic tendencies.
    >
    >
    > Alternatives to Sprint PCS
    > ==================
    > Anyhow, I still needed a fax-capable phone, so I drove around a while.
    > Verizon first, their rate-plans sucked. On to Cingular, they said they
    > don't support data or fax through their phones. I can't believe that, but
    > if the Cingular guy is clueless then that's their problem. Next to AT&T.
    > They said they support it, they have reasonable rate-plans, but weren't

    that
    > knowledgable, but very helpful. Finally, I ended up in Car Toys. They

    sell
    > all sorts of phones and plans from various providers, probably should have
    > gone in there first, for the side-by-side comparison. I got suckered-in

    (in
    > a good way) by T-Mobile (Disclaimer: I own a very small amount of Deutsche
    > Telekom stock, parent of T-Mobile) who lots of free phones with 1-year
    > agreements, including the Ericsson T610 (Camera Phone with Infrared,
    > Bluetooth, GSM etc). Now, none of the Car Toys people are very techy, and
    > you wouldn't expect that, but luckily the T-Mobile rep was dropping by.

    He
    > wasn't supertechy either, but made a few calls and said I could make data
    > and fax calls through the phone, and if I was having problems to dial
    > support or set up a meeting with him in the store next week, when I could
    > bring my notebook with me. So I opt for a 3000 minute for $49 a month

    plan,
    > and get the Ericsson T610 free after mail-in-rebates. I declined the
    > car-toys loss/replacement warranty and was out of there.
    >
    > Data and Fax through Ericsson T610 with T-Mobile
    > ===================================
    > OK, so I get home with my T610. Forgot to buy the data-cable (turns out
    > nobody stocks it, it's special order), don't have bluetooth but my PC was
    > Infrared capable after a few mods. After installing the drivers and

    mucking
    > with Win 2000 Infrared settings for a while, I get the PC to recognize the
    > T610 as an Infrared modem. It automatically got added to the Fax Service,
    > so I open Notepad and try to print something to the fax printer. No joy,
    > the phone appears to dial the number but immediately hangs up, before the
    > call even goes through. I place a call with support, they promise a
    > call-back next day beause their data-specialists have left for the day (I
    > called saturday afternoon, 2 days after Xmas). Note: I was never on hold
    > for more than a minute, I never talked to a stupid robot like you do with
    > Sprint, and even though some of the calls obvioulsy ended up in an asian
    > outsourced support department, the people were quick, courteous, spoke
    > decent english and, most importantly, they immediately handed me off to

    the
    > next tier specialists when they realized they couldn't deal with the

    issue.
    > Points there to T-Mobile for what appeared to be good phone support.
    >
    > Next day, I muck a bit more with the phone, and I realize that I can make
    > data calls without problems, but Fax just doesn't work. I tried the
    > following AT command sequence:
    > ATZV1Q0
    > ATDT....
    > works fine.
    > ATZV1Q0
    > AT+FCLASS=0
    > ATDT...
    > works fine, too but if the FCLASS is changed to 1 or 2 (supported by T610)
    > then the call doesn't go through. So data is OK, fax aint.
    >
    > I call them early in the morning(sunday), no wait time, real person

    answers.
    > Takes my T-Mobile number, name, quickly transfers me to a spcialist who
    > transfers me to another specialist. I did NOT get asked my details
    > over-and-over again, and each of the people who transfered me did so
    > quickly. Couldn't have been more than a minute before I spoke to the 2nd
    > specialist. MORE POINTS for T-Mobile support. The 2nd specialist quickly
    > realizes what's wrong: To do FAX I need a special plan add-on (which would
    > also give me a fax-number for the phone). She tried to show me that on
    > their T-Mobile web-page but she said she couldn't find it any more

    (neither
    > could I). Seems that T-Mobile doesn't really try to sell this or inform
    > people that it's available. Some points deducted. She said the plan

    would
    > cost $9.99 per month, and there was no data/fax limit, it would just come
    > from my 3000 monthly plan minutes. Some points deducted because (a) it
    > wasn't on their website, (b) the T-mobile rep didn't know about it and (c)
    > it costs $10/month. So anyhow, I was still within 14 days of getting the
    > phone, and I had the option of returning it if I wanted to. I decided
    > against it and asked the specialist to transfer me to whoever could add

    this
    > feature to my plan. She said she could do it there, could take up to 2
    > hours, and I'd get a text-message when it's done with the fax-number.

    BONUS
    > POINTS: She didn't have to transfer me to someone, she just did it there

    and
    > then. A few minutes later I had a text-message with my fax number, and my
    > fax service was enabled. I tested it (sending only, didn't try receiving)
    > and it worked just fine.
    >
    >
    > To summarize:
    > ==========
    > Sprint Sales: OK, slightly clueless, reasonably helpful.
    > T-Mobile Sales: OK, slightly clueless, reasonably helpful
    >
    > Sprint Tech Support: Definitely sucks, long hold-times, clueless people

    that
    > don't know their limitations, never resolved issue.
    > T-Mobile Tech Support: Rocks, very short hold-times, ask customer details
    > just once, transfers to next-tier specialists when tech doesn't know

    answer.
    > Issue resolved.
    >
    > Sprint Customer Service in general: Sucks, REFUSED to upgrade phone,

    REFUSED
    > to give programming-code so I could do it myself. DE-SUPPORT phones

    quickly
    > so they can up-sell you to a later model.
    > T-Mobile Customer Service: Quick, integrated
    >
    > Sprint Data/Fax capability: Virtually none, stopped selling connectivity
    > kits so the only connectivity you can get is internet/Vision, not 'dialup'
    > data or fax. Current phone models do not support data/fax other than
    > internet, except MAYB E for their $500 top-end-model PDA klunker phone.
    > Will refuse to software-update a phone they sold you.
    > T-Mobile Data/Fax capability: Data out-of-box, fax for a surcharge (gives
    > separate fax number)
    >
    >
    > Last but not least, I could have returned my T-Mobile phone (14 days) and
    > tried AT&T, maybe they don't charge extra for fax-capabilities. Why

    didn't
    > I ? Three reasons:
    > 1.) I assume that they DO charge for it
    > 2.) Even if they don't, they have no comparable plan (3000 anytime for

    $50)
    > 3.) Most importantly: I was so impressed with the customer-support from
    > T-Mobile, I didn't expect to find better anywhere else.
    >
    >
    >






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