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  1. #1
    O/Siris
    Guest
    In article <[email protected]>,=20
    [email protected] says...
    > With Voicestream 2 years ago, I was able to input my phone book
    > entries online then transfer them to my phone. I just got the VI660.=20
    > Is it possible to do with Sprint?
    >=20


    Sounds like a terrific idea, doesn't it?

    I think it also, to our NetOps people, sounds like a huge security hole. =
    =20
    That leaves only a password between someone malicious and your=20
    phonebook.

    I don't *know* this, but I imagine convenience takes a back seat to=20
    security (or, more accurately, liability) on this one.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



    See More: No way to input phone numbers online, then transfer to phone?




  2. #2
    tom ronson
    Guest

    Re: No way to input phone numbers online, then transfer to phone?


    "O/Siris" <[email protected]ntpcs.com> wrote in message
    news:[email protected]

    >I think it also, to our NetOps people, sounds like a huge security hole.
    >That leaves only a password between someone malicious and your
    >phonebook.


    sounds kinda like SPCS' voice command system, eh?





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  3. #3
    O/Siris
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    In article <[email protected]>,=20
    tom [email protected] says...
    > sounds kinda like SPCS' voice command system, eh?
    >=20
    >=20


    But Voice Command isn't *in* your phone. That was the=20
    point I was making.

    However, I was speculating. It's not based on anything=20
    concrete that I've read or been told.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  4. #4
    Bob Smith
    Guest

    Re: No way to input phone numbers online, then transfer to phone?


    "A Student of Cornell University" <[email protected]> wrote in
    message news:[email protected]
    > Oh, I get it! Sprint PCS isn't offering this basic feature because
    > they want to protect us from evil hackers!
    >
    > How stupid do you think I am?
    >
    > It's like saying they shouldn't prosecute any more crooks because the
    > legal system has too many cases. The solution of course is to hire
    > more judges.
    >
    > Likewise, security concerns are in no way a legitimate excuse for
    > Sprint to not offer an online synchronized phone book. Such security
    > concerns should be addressed by Sprint when offering an online
    > phonebook. Or at least, they should warn customers of such concerns.
    > You don't have to use it.
    >
    > It's mindboggling to me that so many people out there are using their
    > little keypads to enter in dozens of phonebook entries each time they
    > get a new phone. THERE'S GOTTA BE A BETTER WAY.


    There is ... with Snapsync ... between my laptop, Outlook or OE and the
    phone ... Something which is much more secure than what you are asking
    about.

    Bob





  5. #5
    Lawrence Glasser
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    A Student of Cornell University wrote:
    >
    > Oh, I get it! Sprint PCS isn't offering this basic feature because
    > they want to protect us from evil hackers!
    >
    > How stupid do you think I am?
    >
    > It's like saying they shouldn't prosecute any more crooks because the
    > legal system has too many cases. The solution of course is to hire
    > more judges.
    >
    > Likewise, security concerns are in no way a legitimate excuse for
    > Sprint to not offer an online synchronized phone book. Such security
    > concerns should be addressed by Sprint when offering an online
    > phonebook. Or at least, they should warn customers of such concerns.
    > You don't have to use it.
    >
    > It's mindboggling to me that so many people out there are using their
    > little keypads to enter in dozens of phonebook entries each time they
    > get a new phone. THERE'S GOTTA BE A BETTER WAY.


    Isn't it more likely that Sprint doesn't care to add this service for
    a much more basic reason... It'll cost them more money?

    Larry



  6. #6
    tom ronson
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]

    >Something which is much more secure than what you are asking
    > about.


    Are you saying that the digital comm links between the "base" and phone
    aren't secure enough to send a phone book QTA? If that's the case then they
    aren't secure enough to do much more than find out what times the movie is
    playing.

    I think word of this lack of security between "base" and handset needs to be
    spred far and wide, if true so folks that are running sensitive sites via
    handset or Vision link can rethink their positions.

    Frankly, I think you and "O" are full of it on this one, and that Lawrence's
    explanation is much closer to the truth. But then again, using a piece of
    software locally would of course be better since Sprint has the little
    problem of keeping their data systems from skidding off the edges.

    I mean what other company will blow away a customer's password and then not
    tell them, or admit it when called on it?

    --tr





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  7. #7
    tom ronson
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    "O/Siris" <0sr[email protected]ntpcs.cm> wrote in message
    news:[email protected]

    >But Voice Command isn't *in* your phone. That was the
    >point I was making.


    Oh, when I read your note I took it to mean a data system on SPCS
    servers ---- 'cause the guy has the handset under his control, right? And
    last I knew few handsets had password protection for the local phonebook.
    This is the reason I'd never use "VC", for the security of it --- or lack of
    it --- and the prying eyes of the SPCS employee.

    >However, I was speculating. It's not based on anything
    >concrete that I've read or been told.


    Oh, so it's kinda like I called you via *2 then? <grin> Just kidding ----
    I'd think I'd hit the lottery if I got you on a call ----- 'cause you at
    least seem to care.

    Hey, I was talking to a large telecomm service desk the other day, speaking
    with a person with an Indian accent and hearing the swoosh, swoosh, shoosh
    of the loooong distance sat link. After being told total crap as an answer
    to a simple question I asked the person where they were located. The answer
    I got "Canada". Me, feeling a bit frisky, asked where in Canada and guess
    what --- she didn't know. "Montral?" I ask --- "No not there" she said.
    Toronto?" I ask --- "No." "Vancouver?" "No, not there either". "Nova
    Scotia?" "No." Then, figuring that I could name every city or town in Canada
    and get the same answer I asked, "Who is the new PM of Canada?" knowing that
    Canadian's are pretty sharp on things that effect them. Imagine my surprise
    when she said "I don't know sir." With that out of the way I asked again
    "What country are you in" and the answer I got, this time, was "India".

    Wanna guess which American Company I was speaking with "O"?

    To Bob Smith --- Yes I am a racist --- I buy a service from an American
    company, I pay with USD and when something goes wrong I want to speak to
    someone with command of English, or at least not someone who uses English as
    their second language.

    -- tr
    -+-
    R
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.








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  8. #8
    O/Siris
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    In article <[email protected]>,=20
    tom [email protected] says...
    > Oh, so it's kinda like I called you via *2 then? <grin> Just kidding ----=

    =20
    > I'd think I'd hit the lottery if I got you on a call ----- 'cause you at
    > least seem to care.
    >=20


    Hey now! No need to get vicious!

    Thanks for the compliment, though.

    > Wanna guess which American Company I was speaking with "O"?


    I honestly don't think it matters anymore. The people=20
    making these choices are NOT being forced to live with=20
    them. Do you think Len Lauer has to dial *2 if his device=20
    starts spouting 3000 errors? Or to sit through lunch with=20
    a cleanup crew rearranging tables practically on top of you=20
    while another of them runs a propane-powered industrial=20
    buffer, keeping a door open to sub-freezing weather so the=20
    floor dries a bit faster?

    Y'know, I have such enthusiasm for the network this company=20
    operates. Overall, as a nationwide voice and data service,=20
    I honest-to-God think it goes toe-to-toe with any other=20
    digital service out there, and wins.

    But in a bunch of tiny, and not so tiny, ways there's just=20
    this utter disdain and apparent dismissal of what we hear=20
    from you, the customer.

    I mean, at the beginning of December, we fundamentally=20
    change the systems that provision Vision services to new=20
    accounts, or to new phones, or propagate the changes=20
    customers may make to Vision (username, Vision PW, etc). =20
    It doesn't go right, and wait times leap into the=20
    stratosphere. So does our call handle time, because we're=20
    having to figure out this new system as we we use it. And=20
    what do we hear from up above? Warnings that we're taking=20
    too much time between calls, and leaving customers on hold=20
    for too long while we work out these kinks.

    Do they really think we don't feel the lovely hoof of a=20
    scapegoat bearing down upon our neck?

    Sorry, I'm rambling.

    > To Bob Smith --- Yes I am a racist --- I buy a service
    > from an American company, I pay with USD and when
    > something goes wrong I want to speak to someone with
    > command of English, or at least not someone who uses
    > English as their second language.


    It's got nothing to do with racism. Several who've=20
    immigrated to the USA sit next to me, and there's not a=20
    sour apple in the whole lot of 'em.

    It's got to do with plain and simple language barriers. It=20
    is utterly incomprehensible that you would make a customer=20
    work that hard to interact with your staff, and think=20
    you're providing anything *close* to good service. But I'm=20
    too low on the totem pole to ever get my presence=20
    considered, much less my thoughts.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  9. #9
    O/Siris
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    In article <[email protected]>,=20
    A Student of Cornell [email protected]=20
    says...
    > It's like saying they shouldn't prosecute any more crooks because the
    > legal system has too many cases. The solution of course is to hire
    > more judges.
    >=20


    That doesn't sound at all analogous to me. It's got=20
    nothing to do with prosecution. It's got to do with=20
    prevention.

    Assuming, of course, that I'm even close to the real=20
    reasoning in the first place, and I have nothing that says=20
    I am.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  10. #10
    Thomas T. Veldhouse
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    On Fri, 02 Jan 2004 06:41:19 GMT, O/Siris <[email protected]ntpcs.com>
    wrote:


    >Sounds like a terrific idea, doesn't it?
    >
    >I think it also, to our NetOps people, sounds like a huge security hole.
    >That leaves only a password between someone malicious and your
    >phonebook.
    >
    >I don't *know* this, but I imagine convenience takes a back seat to
    >security (or, more accurately, liability) on this one.



    No, not exactly. The T-Mobile functionality allows one to send
    entries to the phone book, but not to view it. The only security flaw
    is if somebody were to flood the phone book with bogus numbers. When
    we had the service for my Wife, we programmed all her numbers this
    way, because we could do 10 at a time. Unfortunately, the interface
    is really geared towards featureless Nokias where it is simply name
    and number. Most phones offered by Sprint PCS have an option to
    assign multiple numbers to each name (i.e. office, home, fax, cell,
    etc.).


    Tom Veldhouse



  11. #11
    tom ronson
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    "O/Siris" <0sr[email protected]ntpcs.cm> wrote in message
    news:[email protected]

    >>Thanks for the compliment, though.


    It's a sincere one --- that's for sure.

    >>I honestly don't think it matters anymore.


    re: Offshore Service --- No, it doesn't. Went through a goat rope with
    Toshiba trying to get my machine serviced ---- actually just scheduled for
    service. It's the growingest way for CA (corporate America) to save a dime
    here or there. I think it was December that 4,500 jobs went offshore --- for
    minor companies like Microsoft and IBM. The most interesting part is that
    these companies are trying to hide this affront to their customers ----
    which works, right until you have to call them.

    >The people making these choices are NOT being forced to live with them.


    For now ---- when it dawns on folks that they can't get anything fixed
    without learning Punjab first the tide should start changing back again. All
    it'll take to start the wave for real is one company using "American Service
    for your product" to slam the door shut on the practice.

    >Or to sit through lunch with a cleanup crew rearranging tables practically
    >on top of you while another of them runs a propane-powered industrial
    >buffer, keeping a door open to sub-freezing weather so the floor dries a
    >bit faster?


    Yeow, that's total crap. I feel for ya brotha. (again, sincerely).

    >Overall, as a nationwide voice and data service, I honest-to-God think it
    >goes toe-to-toe with any other digital service out there, and wins.


    I'd agree with you, 100 percent. As I've said before there are very few
    places I go where the system doesn't work. And the improvements to the
    physical network over the past several years are making it even better.
    Heck, drove across country several weeks ago and save for a very short time,
    while traversing the rookies, the system was available whenever it was
    needed.

    >But in a bunch of tiny, and not so tiny, ways there's just this utter
    >disdain and apparent dismissal of what we hear from you, the
    >customer.


    Well, if they could get the staff to hover closer to your level of
    commitment than what seems the norm then these problems would go away. But
    alas, getting folks to care is the hard part --- and part and parcel of
    shipping the work offshore.

    >Do they really think we don't feel the lovely hoof of a scapegoat bearing
    >down upon our neck?


    Sheyit ---- but like Lauer not having to call *2 he doesn't have that hoof
    on his throat, either. Yes, he's got stockholders to keep happy ---- but I'd
    think a 4 hour stint answering calls in his call center would do him a world
    of good.

    >Sorry, I'm rambling.


    No sweat ---- we're here gor ya man.

    --tr






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  12. #12
    O/Siris
    Guest

    Re: No way to input phone numbers online, then transfer to phone?

    In article <[email protected]>,=20
    [email protected] says...
    > Sheyit ---- but like Lauer not having to call *2 he doesn't have that hoo=

    f
    > on his throat, either. Yes, he's got stockholders to keep happy ---- but =

    I'd
    > think a 4 hour stint answering calls in his call center would do him a wo=

    rld
    > of good.
    >=20


    I'm one of the most pro-corporate people you'll ever meet. I remember=20
    when Lee Iacocca took over Chrysler near bankruptcy. I remember he=20
    accepted no salary at the the start with promises of HUGE payoff if he=20
    returned Chrysler back from the brink, which he got. Booyah, he earned=20
    it.

    But when a CEO faces only the difference between $450 million if he wins=20
    or $200 million if he loses, is there *really* any incentive to win? I=20
    mean, heck, if the CEO earns a company half a billion dollars, then $450=20
    million for him isn't all that bad an investment. Pay him what he's=20
    worth. But that should apply on the bottom end, too. All too often, I=20
    don't think it does.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



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