Results 1 to 11 of 11
  1. #1
    Wild Bill
    Guest
    My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo 8100
    and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
    around 4:30 pm. It seemed pretty simple, new activation and port our numbers
    from Nextel. By 7 pm when we hung up with them, it seemed correct. Two and a
    half hours and 5 different Sprint employees, but ok. The next day, my wife's
    phone stops working. Apparently the porting was done incorrectly, so she had
    no service. I should mention, these are our only phones. She contacted
    customer service via *2 and was told, yup, Sprint screwed up and her phone
    would need to be reprogrammed again. So when I got home from work, we
    reprogrammed the phone. OK. A few hours later, I received a call that went
    to voice mail. When I went to retrieve the message I found that my phone
    number was incorrect in my phone and I could not access my voice mail. OK.
    *2 again, this was fixed. Now remember we have been Sprint customers for 1
    day!!!!!!! In our 2 years with Nextel, we spoke to them maybe twice and that
    was to change our plans. OK, we get up Thursday morning to discover that my
    wife's phone can not access the web. A call to Sprint, they aren't
    open....it's a holiday. No problem. Which brings up to 3 am this morning. We
    get notifications on our phones, complete with ringing tones, that until we
    make a payment our service has been suspended. That is the final straw. So
    now we have no phones and need to make a payment for our 3 days of service.
    Is this how Sprint does business? Obviously we aren't sticking to our
    contract, so what provider should I consider? Any comments would be great.

    Bill


    --
    I hate people, but I like gatherings.





    See More: Is Sprint always like this? Welcome to my nightmare........long.....




  2. #2
    Jesse
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    "Wild Bill" <[email protected]> wrote in
    news:[email protected]:

    > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo
    > 8100
    > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30
    > at around 4:30 pm. It seemed pretty simple, new activation and port
    > our numbers from Nextel. By 7 pm when we hung up with them, it seemed
    > correct. Two and a half hours and 5 different Sprint employees, but
    > ok. The next day, my wife's phone stops working. Apparently the
    > porting was done incorrectly, so she had no service. I should mention,
    > these are our only phones. She contacted customer service via *2 and
    > was told, yup, Sprint screwed up and her phone would need to be
    > reprogrammed again. So when I got home from work, we reprogrammed the
    > phone. OK. A few hours later, I received a call that went to voice
    > mail. When I went to retrieve the message I found that my phone number
    > was incorrect in my phone and I could not access my voice mail. OK.
    > *2 again, this was fixed. Now remember we have been Sprint customers
    > for 1 day!!!!!!! In our 2 years with Nextel, we spoke to them maybe
    > twice and that was to change our plans. OK, we get up Thursday morning
    > to discover that my wife's phone can not access the web. A call to
    > Sprint, they aren't open....it's a holiday. No problem. Which brings
    > up to 3 am this morning. We get notifications on our phones, complete
    > with ringing tones, that until we make a payment our service has been
    > suspended. That is the final straw. So now we have no phones and need
    > to make a payment for our 3 days of service. Is this how Sprint does
    > business? Obviously we aren't sticking to our contract, so what
    > provider should I consider? Any comments would be great.
    >
    > Bill
    >


    1) Don't think a comparison in providers is entirely accurate at this
    point,as number portability is in its infancy,and all carriers are
    experiencing problems with it.

    2) Why won't you consider paying what you owe ?
    As far as I'm aware,sprint charges by the month and not by the day,so I
    don't know why there is a charge for 3 days of service.
    Something is missing from this picture.
    You've detailed 2 problems that were taken care of in a satifactory manner.
    Now there is a 3rd,and the 3rd time might well be the charm,but since your
    going to reneig on your contract,you will never know.
    If your simply not going to pay,end of story I guess.
    If life with nextel was so rosey,give them a call.
    Re port your numbers,and sell your sprint phones.
    Your credit history will take a hit if you ignore your contract.




  3. #3
    Peterbilt
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    He didn't say he wasn't going to pay, the impression I got was that he was
    surprised that he had to pay for three days of service when he apparently
    did not have any usable service. Also, Sprint does offer a 14 day "trial"
    period (from what I remember) in the beginning so they can cancel their
    contract without any problems.

    Wild Bill:
    IMO, I would give them a little more time but point out that you are not
    happy with the fact that you are charged for service without having service
    and wait another seven days. If you are not satisfied with their service
    after having it for 10 days or so I would cancel and return everything but
    that is under the stipulation they still have that 14 day return policy.

    "Jesse" <[email protected]> wrote in message
    news:[email protected]
    > "Wild Bill" <[email protected]> wrote in
    > news:[email protected]:
    >
    > > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo
    > > 8100
    > > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30
    > > at around 4:30 pm. It seemed pretty simple, new activation and port
    > > our numbers from Nextel. By 7 pm when we hung up with them, it seemed
    > > correct. Two and a half hours and 5 different Sprint employees, but
    > > ok. The next day, my wife's phone stops working. Apparently the
    > > porting was done incorrectly, so she had no service. I should mention,
    > > these are our only phones. She contacted customer service via *2 and
    > > was told, yup, Sprint screwed up and her phone would need to be
    > > reprogrammed again. So when I got home from work, we reprogrammed the
    > > phone. OK. A few hours later, I received a call that went to voice
    > > mail. When I went to retrieve the message I found that my phone number
    > > was incorrect in my phone and I could not access my voice mail. OK.
    > > *2 again, this was fixed. Now remember we have been Sprint customers
    > > for 1 day!!!!!!! In our 2 years with Nextel, we spoke to them maybe
    > > twice and that was to change our plans. OK, we get up Thursday morning
    > > to discover that my wife's phone can not access the web. A call to
    > > Sprint, they aren't open....it's a holiday. No problem. Which brings
    > > up to 3 am this morning. We get notifications on our phones, complete
    > > with ringing tones, that until we make a payment our service has been
    > > suspended. That is the final straw. So now we have no phones and need
    > > to make a payment for our 3 days of service. Is this how Sprint does
    > > business? Obviously we aren't sticking to our contract, so what
    > > provider should I consider? Any comments would be great.
    > >
    > > Bill
    > >

    >
    > 1) Don't think a comparison in providers is entirely accurate at this
    > point,as number portability is in its infancy,and all carriers are
    > experiencing problems with it.
    >
    > 2) Why won't you consider paying what you owe ?
    > As far as I'm aware,sprint charges by the month and not by the day,so I
    > don't know why there is a charge for 3 days of service.
    > Something is missing from this picture.
    > You've detailed 2 problems that were taken care of in a satifactory

    manner.
    > Now there is a 3rd,and the 3rd time might well be the charm,but since your
    > going to reneig on your contract,you will never know.
    > If your simply not going to pay,end of story I guess.
    > If life with nextel was so rosey,give them a call.
    > Re port your numbers,and sell your sprint phones.
    > Your credit history will take a hit if you ignore your contract.
    >






  4. #4
    AL
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    Get out now! While you can with no penalty. If its this bad now, it probably
    won't get any better for you.

    Look again at Nextel, or find a carrier with adequate coverage in the
    area... But don't think Sprint PCS will get any better for you, though they
    will have several good excuses. The main problems is Customer service runs
    hot for some people and cold for others, and there doesn't seem to be a
    happy medium.

    AL

    "Wild Bill" <[email protected]> wrote in message
    news:[email protected]
    > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo

    8100
    > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
    > around 4:30 pm.

    (SNIP many problems)
    >Which brings up to 3 am this morning. We
    > get notifications on our phones, complete with ringing tones, that until

    we
    > make a payment our service has been suspended. That is the final straw. So
    > now we have no phones and need to make a payment for our 3 days of

    service.
    > Is this how Sprint does business? Obviously we aren't sticking to our
    > contract, so what provider should I consider? Any comments would be great.
    >
    > Bill
    > --
    > I hate people, but I like gatherings.






  5. #5
    SprintingForService
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    "AL" <al145 @ delete.hotmail.com> wrote in
    news:[email protected]:

    > Get out now! While you can with no penalty. If its this bad now, it
    > probably won't get any better for you.
    >
    > Look again at Nextel, or find a carrier with adequate coverage in the
    > area... But don't think Sprint PCS will get any better for you, though
    > they will have several good excuses. The main problems is Customer
    > service runs hot for some people and cold for others, and there
    > doesn't seem to be a happy medium.
    >
    > AL



    I can certainly attest to this AL. I had one about three weeks ago who was
    exceedingly disrespectful. When I told her her behavior was unacceptable
    she hung up on me.

    I immediatly called back and recieved one of the nicest customer service
    reps you could imagine assist me in reporting her and "attempt" to deal
    with the issue I was having.

    Lately it seems I'm getting indiferent, disrespectful, or incompetent
    customer service reps. With the exception of the one decent one.



  6. #6
    Mike
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    Wild Bill wrote:

    > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo 8100
    > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
    > around 4:30 pm. It seemed pretty simple, new activation and port our numbers
    > from Nextel. By 7 pm when we hung up with them, it seemed correct. Two and a
    > half hours and 5 different Sprint employees, but ok. The next day, my wife's
    > phone stops working. Apparently the porting was done incorrectly, so she had
    > no service. I should mention, these are our only phones. She contacted
    > customer service via *2 and was told, yup, Sprint screwed up and her phone
    > would need to be reprogrammed again. So when I got home from work, we
    > reprogrammed the phone. OK. A few hours later, I received a call that went
    > to voice mail. When I went to retrieve the message I found that my phone
    > number was incorrect in my phone and I could not access my voice mail. OK.
    > *2 again, this was fixed. Now remember we have been Sprint customers for 1
    > day!!!!!!! In our 2 years with Nextel, we spoke to them maybe twice and that
    > was to change our plans. OK, we get up Thursday morning to discover that my
    > wife's phone can not access the web. A call to Sprint, they aren't
    > open....it's a holiday. No problem. Which brings up to 3 am this morning. We
    > get notifications on our phones, complete with ringing tones, that until we
    > make a payment our service has been suspended. That is the final straw. So
    > now we have no phones and need to make a payment for our 3 days of service.
    > Is this how Sprint does business? Obviously we aren't sticking to our
    > contract, so what provider should I consider? Any comments would be great.
    >
    > Bill
    >
    >



    Sounds like some decent advice from Al in his post, elsewhere in this
    thread. I'd take a slightly different approach. If I understand
    correctly, you never had your phones activated, and you've never had
    usable service. I'd suggest going to either the original store or a
    Sprint Store, preferably with a on site tech. Tell them that because
    your phone was never activated, and you have never had usable service,
    you mean to either:

    1) Leave the store with a functional phone & make a payment.
    2) Leave the store without a phone, and never make a payment.

    IANAL, so consulting a properly qualified attorney would be wise here,
    but my understanding is that a basic principle of law is that you cannot
    charge for a service you never provided. Should Sprint choose to sue,
    they would likely have to prove that you had service, and that it was
    usable. But then again, I could just be a kook on usenet, making all
    this crap up, so remember, IANAL.

    As far as Sprint's habits for doing business, let me explain what
    happened. Common problem with Sprint, resulting from poorly-trained
    salespeople in affiliate stores. (I work in an affiliate store, I know,
    I have to clean this up) Sprint has a few very competitive angles. Nifty
    phones, fast internet, and easy credit terms, among others. Where a give
    customer might have to pay a $600 deposit at Nextel, the same customer
    may have to pay $125 with Sprint. Is Sprint crazy? Do they have a magic
    secret to getting bills paid? No. They have the account spending limit
    program. Let's make our example customer Andy. Andy has an account
    spending limit of $125 dollars. Andy gets a new phone and a $80/mo rate
    plan with Free and Clear America for $10 (affiliate rate) and Vision for
    $15. He gets the phone on the 1st of the month, and his billing cycle
    begins on the 4th and ends on the 3rd of every month. Let's see what
    happens. Note that numbers are estimates and may not reflect any
    particular person or plan. Numbers are for demonstration purposed only.

    Day 1. Phone activation: $36. Proration (monthly fees, pro-rated for
    1st, 2nd and 3rd of month) $10.50. Misc taxes and fees $5. At the end of
    the day, the account balance is $51.50

    Day 2 and 3 are uneventful.

    Day 4 is the first day of the new billing cycle. $105 is the monthly
    fee, and that is added to the account balance. Taxes and fees are likely
    around $10. So, $115 is added to the bill.

    So, at the end of day 4, your account balance is $166.50. The account
    spending limit program disconnects any phone with a past due balance,
    and any phone with an account balance of, in this case, $125.01 or more.

    A good salesperson should have advised you of this eventuality, so I
    suspect you should speak with a manager at the store from which you
    bought the phone - also note that most affiliate dealers will lose some
    money on a cancellation of this sort, so you may find satisfaction from
    the original store.
    -mike




  7. #7
    Gator
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    I was with ATTWS for eleven years. Ups and
    downs, ins and outs, but overall more or less
    content. Then things changed with their corporate
    structure. I changed to Verizon.. They aren't
    perfect of course, but you can always get a CS
    representative to straighten out most problems
    sooner or later, and most are helpful and most
    are courteous. My son has Sprint and has something
    called Vision. He has a new phone and used to
    access the internet via his previous phone. I tried
    to help him by calling Sprint CS and after waiting
    for an hour or so would get someone who had no
    idea about anything. I e-mailed questions, but
    always got wrong answer replies. I tried to get
    him a connection cable and software, but after
    years of accessing sites could find nothing on
    the Sprint site. I finally found something for
    $5.95 on e-bay. The most helpful information
    is on this newsgroup. I certainly wouldn't try
    again to get anything out of Sprint CS.. Everyone
    is entitled to his own particular preferences, but
    Sprint is not for me. By the way..His previous
    difficulty was that his phone (from California)
    would work right up to the Arizona border then
    would quit..Not even power up.. OK flamers
    have at it. Happy New Year.





  8. #8
    cum around
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    Never activated? Are you daft or just cannot read?

    Dave

    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > Wild Bill wrote:
    >
    > > My wife and I purchased 2 PCS phones on Dec 27 from Costco. A Sanyo

    8100
    > > and a Samsung VGA-1000. We called to activate them on Tuesday, Dec 30 at
    > > around 4:30 pm. It seemed pretty simple, new activation and port our

    numbers
    > > from Nextel. By 7 pm when we hung up with them, it seemed correct. Two

    and a
    > > half hours and 5 different Sprint employees, but ok. The next day, my

    wife's
    > > phone stops working. Apparently the porting was done incorrectly, so she

    had
    > > no service. I should mention, these are our only phones. She contacted
    > > customer service via *2 and was told, yup, Sprint screwed up and her

    phone
    > > would need to be reprogrammed again. So when I got home from work, we
    > > reprogrammed the phone. OK. A few hours later, I received a call that

    went
    > > to voice mail. When I went to retrieve the message I found that my phone
    > > number was incorrect in my phone and I could not access my voice mail.

    OK.
    > > *2 again, this was fixed. Now remember we have been Sprint customers for

    1
    > > day!!!!!!! In our 2 years with Nextel, we spoke to them maybe twice and

    that
    > > was to change our plans. OK, we get up Thursday morning to discover that

    my
    > > wife's phone can not access the web. A call to Sprint, they aren't
    > > open....it's a holiday. No problem. Which brings up to 3 am this

    morning. We
    > > get notifications on our phones, complete with ringing tones, that until

    we
    > > make a payment our service has been suspended. That is the final straw.

    So
    > > now we have no phones and need to make a payment for our 3 days of

    service.
    > > Is this how Sprint does business? Obviously we aren't sticking to our
    > > contract, so what provider should I consider? Any comments would be

    great.
    > >
    > > Bill
    > >
    > >

    >
    >
    > Sounds like some decent advice from Al in his post, elsewhere in this
    > thread. I'd take a slightly different approach. If I understand
    > correctly, you never had your phones activated, and you've never had
    > usable service. I'd suggest going to either the original store or a
    > Sprint Store, preferably with a on site tech. Tell them that because
    > your phone was never activated, and you have never had usable service,
    > you mean to either:
    >
    > 1) Leave the store with a functional phone & make a payment.
    > 2) Leave the store without a phone, and never make a payment.
    >
    > IANAL, so consulting a properly qualified attorney would be wise here,
    > but my understanding is that a basic principle of law is that you cannot
    > charge for a service you never provided. Should Sprint choose to sue,
    > they would likely have to prove that you had service, and that it was
    > usable. But then again, I could just be a kook on usenet, making all
    > this crap up, so remember, IANAL.
    >
    > As far as Sprint's habits for doing business, let me explain what
    > happened. Common problem with Sprint, resulting from poorly-trained
    > salespeople in affiliate stores. (I work in an affiliate store, I know,
    > I have to clean this up) Sprint has a few very competitive angles. Nifty
    > phones, fast internet, and easy credit terms, among others. Where a give
    > customer might have to pay a $600 deposit at Nextel, the same customer
    > may have to pay $125 with Sprint. Is Sprint crazy? Do they have a magic
    > secret to getting bills paid? No. They have the account spending limit
    > program. Let's make our example customer Andy. Andy has an account
    > spending limit of $125 dollars. Andy gets a new phone and a $80/mo rate
    > plan with Free and Clear America for $10 (affiliate rate) and Vision for
    > $15. He gets the phone on the 1st of the month, and his billing cycle
    > begins on the 4th and ends on the 3rd of every month. Let's see what
    > happens. Note that numbers are estimates and may not reflect any
    > particular person or plan. Numbers are for demonstration purposed only.
    >
    > Day 1. Phone activation: $36. Proration (monthly fees, pro-rated for
    > 1st, 2nd and 3rd of month) $10.50. Misc taxes and fees $5. At the end of
    > the day, the account balance is $51.50
    >
    > Day 2 and 3 are uneventful.
    >
    > Day 4 is the first day of the new billing cycle. $105 is the monthly
    > fee, and that is added to the account balance. Taxes and fees are likely
    > around $10. So, $115 is added to the bill.
    >
    > So, at the end of day 4, your account balance is $166.50. The account
    > spending limit program disconnects any phone with a past due balance,
    > and any phone with an account balance of, in this case, $125.01 or more.
    >
    > A good salesperson should have advised you of this eventuality, so I
    > suspect you should speak with a manager at the store from which you
    > bought the phone - also note that most affiliate dealers will lose some
    > money on a cancellation of this sort, so you may find satisfaction from
    > the original store.
    > -mike
    >





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  9. #9
    Thomas T. Veldhouse
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    On Fri, 2 Jan 2004 12:34:39 -0600, "cum around" <[email protected]> wrote:

    >Never activated? Are you daft or just cannot read?
    >
    >Dave



    Cum again?


    Tom Veldhouse



  10. #10
    Mike
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    cum around wrote:
    > Never activated? Are you daft or just cannot read?
    >
    > Dave
    >


    Mr. Around,
    Thank you for your terse, and yet illuminating post. Your comments are
    valued by me.

    Wishing you and yours the best in this new year,
    -mike




  11. #11
    Directpage
    Guest

    Re: Is Sprint always like this? Welcome to my nightmare........long.....

    Just curious, why did you move from Nextel to Sprint?

    By the way, you have 14 days to cancel service, check with your
    retailer on their return policy as far as refunds on the phones.



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