Cannot cancel Sprint PCS

THAT"S NOT TRUE.......

where did they get an engineer?



"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Mike <[email protected]> wrote:
> > Steven J Sobol wrote:
> >> There IS no password on an SPCS account unless you specifically set
one.
> >> Which I personally did, because I don't like giving out the last four
digits
> >> of my SSN.
> >
> > Have you been a SPCS customer for a very long time?
>
> December of '01, roughly. In other words, just a smidge over two years.
>
> > account. I think they wanted my mother's maiden name, but would accept
> > something different. Now, by default, they assign the last four digits
> > of the new customer's SSN as the account password.
>
> Well, right, they did it for me and so did other companies I do business
> with, but none of the companies I've dealt with, including Verizon (the
> other cell carrier with whom I currently have an account), call the number
> a password if they use the last four of the SSN; they ask for "the last
> four digits of your social security number". If you have another number
set
> on the account, *then* they refer to it as a "password."
>
> I don't think the policy has changed.
>
> > should be a password on the majority of accounts, though I could see
> > yours not automatically having one if Sprint wasn't assiging them at the
> > time.
>
> It did. They were. But they don't call it a password if it's the last four
> of the SSN; they call it the last four of the SSN. Sorry about the
> misunderstanding.
>
> --
> JustThe.net Internet & New Media Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]
>

---

› See More: Cannot cancel Sprint PCS

Mark Pitcock <[email protected]> wrote:
> THAT"S NOT TRUE.......

Which of my statements were you disagreeing with?

They're all true, as far as I know.

--
JustThe.net Internet & New Media Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]

"Mark Pitcock" <[email protected]> wrote in message news:<[email protected]>...
> THAT"S NOT TRUE.......
>
> where did they get an engineer?
>
>
>
> "Steven J Sobol" <[email protected]> wrote in message
> news:[email protected]...
> > Mike <[email protected]> wrote:
> > > Steven J Sobol wrote:
> > >> There IS no password on an SPCS account unless you specifically set
> one.
> > >> Which I personally did, because I don't like giving out the last four
> digits
> > >> of my SSN.
> > >
> > > Have you been a SPCS customer for a very long time?
> >
> > December of '01, roughly. In other words, just a smidge over two years.
> >
> > > account. I think they wanted my mother's maiden name, but would accept
> > > something different. Now, by default, they assign the last four digits
> > > of the new customer's SSN as the account password.
> >
> > Well, right, they did it for me and so did other companies I do business
> > with, but none of the companies I've dealt with, including Verizon (the
> > other cell carrier with whom I currently have an account), call the number
> > a password if they use the last four of the SSN; they ask for "the last
> > four digits of your social security number". If you have another number
> set
> > on the account, *then* they refer to it as a "password."
> >
> > I don't think the policy has changed.
> >
> > > should be a password on the majority of accounts, though I could see
> > > yours not automatically having one if Sprint wasn't assiging them at the
> > > time.
> >
> > It did. They were. But they don't call it a password if it's the last four
> > of the SSN; they call it the last four of the SSN. Sorry about the
> > misunderstanding.
> >
> > --
> > JustThe.net Internet & New Media Services
> > 22674 Motnocab Road * Apple Valley, CA 92307-1950
> > Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]
> >

On the sprintpcs home page, under personal info, what are all these
"password" options?? Must be some sort of password, which is customer
changeable.

My question, is when I call I believe, Verizon they ask a little more,
than the acct p/w---like address, last 4 and maybe how many toes you
have on your left foot--and if you quetion them about why they are
asking, I have been told there is a law-----Is there such a law???

"plane" <[email protected]> wrote in message
news:[email protected]...
<snipped>

> On the sprintpcs home page, under personal info, what are all these
> "password" options?? Must be some sort of password, which is customer
> changeable.

Yes, that's true.
>
> My question, is when I call I believe, Verizon they ask a little more,
> than the acct p/w---like address, last 4 and maybe how many toes you
> have on your left foot--and if you quetion them about why they are
> asking, I have been told there is a law-----Is there such a law???

No, that's not true. It's called CYA, so that they won't get sued for
changes or requested cancellation of accounts by anybody but the account
holder.

Bob

On Sat, 03 Jan 2004 03:15:24 GMT, O/Siris <robjvargas@sprīntpcs.com> wrote:

You speak the truth, I certainly remember my childhood pranks!


>I can certainly understand your anger. You're in the midst of a very
>painful personal crisis, and you just want everything taken care of.
>Unfortunately, we have had issues with people trying all sorts of
>fraudulent stories to try to get out of termination fees, or just to
>maliciously get someone's service shut off. We need to *know* what's
>happening is, in fact, happening.
>
>I certainly understand that you don't need this bureaucratic crap at
>times like this. But please, I beg you, understand we need to make sure
>what's the truth here. And, as soon as we do, we'll help you.

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "plane" <[email protected]> wrote in message
> news:[email protected]...
> <snipped>
>
> > On the sprintpcs home page, under personal info, what are all these
> > "password" options?? Must be some sort of password, which is customer
> > changeable.
>
> Yes, that's true.
> >
> > My question, is when I call I believe, Verizon they ask a little more,
> > than the acct p/w---like address, last 4 and maybe how many toes you
> > have on your left foot--and if you quetion them about why they are
> > asking, I have been told there is a law-----Is there such a law???
>
> No, that's not true. It's called CYA, so that they won't get sued for
> changes or requested cancellation of accounts by anybody but the account
> holder.

While it is definitely CYA, as of Dec 1 (I think) it's also, depending on
your reading of the law, required to establish identity under Ashcroft's
little Utopia.

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User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
Message-ID: <[email protected]>
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Date: Fri, 09 Jan 2004 03:03:55 GMT
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X-Trace: news4.srv.hcvlny.cv.net 1073617435 67.85.186.131 (Thu, 08 Jan 2004 22:03:55 EST)
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Xref: news.newshosting.com alt.cellular.sprintpcs:130703

In article <[email protected]>,
Steven J Sobol <[email protected]> wrote:

> RHertz <[email protected]> wrote:
> > You are so sensitive to someone with a grave family crisis. Didn't you once
> > work at Buchenvald?
>
> Ahhh. Calling someone a Nazi - the last resort of someone who doesn't have
> a real argument. Impressive.

Not just a Nazi, but a Nazi working in a concentration camp, a camp
whose name he can't ***** correctly.

--
Orac |"A statement of fact cannot be insolent."
|
|"If you cannot listen to the answers, why do you
| inconvenience me with questions?"

You are so sensitive to someone with a grave family crisis. Didn't you once
work at Buchenvald?

This account is old, and should not be subject to any termination fees.
Termination fees are anti-competitive, and should be illegal anyway.

The story is authentic. Your staff has been completely insensitive through
this entire process. I must now go through a major bueacratic process just
to cancel a phone. This is making a painful time far more painful, and the
rude behavior of your staff has made it worse. I am being treated like a
criminal suspect, and accused of lying. Its outrageous under the
circumstances.

Furthermore, why is it so dammed hard to get a living, breathing person on
the line over there? Do you think your customers have nothing better to do
than sit and wait on hold for hours on end? If I lost my temper with
Sprint, there's the reason. Here I am, trying to solve what should be a
minor matter, and first you treat me like common scum by forcing me to wait
for a prolonged period on hold. Then, I am told I have to go to a Sprint
store to resolve a problem, and when I get there, I am told that I have to
call. I was thus lied to.

Why can't this matter be handled on your website? It's password protected,
so there should be no danger of fraud. It is impossible to avoid the
conclusion that Sprint is deliberately making it as difficult as possible to
cancel an account.

The Wall Street Journal ranked Sprint as dead last among cell phone
companies. I now know exactly why. This is a horrendous way to treat your
customers. I have my own Sprint phone, but I am going to cancel it too.
You are not losing one customer, but two. This is the way companies go out
of business.

Good luck on the job hunt.

I am no troll. The story is authentic.

I guess you have never had a gravely ill relative, or you would be more
sensitive.

My mother only became ill in September. She was paying the bill up until
that time. It is only now that I have had time to deal with this matter,
and get the account formally cancelled.

But I guess you are too insensitve to understand complications like that.
Perhaps you should work for Sprint. They only hire the insensitive.

I provided necessary authentication, including my mom's SSN. They still
wouldn't help me.

Its obvious that Sprint only looks out after itself. They sure don't look
out for their customers!

You're both insensitive assholes. I am going through a major family crisis,
and Sprint has made it worse. But I do hope you get the same level of
treatment by big, soulless companies when this happens to you.

On Thu, 8 Jan 2004 11:14:20 -0500, "RHertz"
<[email protected]> wrote:

>I guess you have never had a gravely ill relative, or you would be more
>sensitive.
>

At some point in everyone's life, they will have a gravely ill
relative. You must understand, that from a business point of view,
there are MANY people out there that will claim this to gain access to
an account, or to get out of a contract. It is for this reason they
require proof of identity [and intent]. I can't stop you from blaming
Sprint PCS, but I can say that they are doing the right thing asking
for the proper documentation from you. How would you like it if
somebody called up and canceled your telephone, electrical, cellular
and also can celled all of your insurance, just because they didn't
like you. If they were allowed to do this, who would you be mad at
.... yep, the company that let them do it. ANYBODY can claim they have
a indisposed relative ... so they need proof to verify your sincerity
when working for that relative. That is indeed what "Power of
Attorney" is for.


Tom Veldhouse