Cannot cancel Sprint PCS

After numerous attempts to get a living human being on the phone, and after
two HOURS on hold, I FINALLY got someone on the line. They were barely
audible, and I had to repeat, usually several times, what I was saying. I
am trying to cancel my mom's Sprint account. She hasn't used the phone in
over a year, and is now confined to her bed in a nursing home.

The operator wanted to know the "password". Well, I had no clue. I am not
even sure where the phone is. Finally, the operator said that I could use
the last four number of her SSN. Then I was put on hold for TWENTY MORE
MINUTES while the "people who cancel accounts" were consulted. I was told I
could not cancel the account: either my mom (who can't walk, and can barely
speak) would have to call or go to a sprint store, or I would, with numerous
IDs, etc.

WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
NEVER do business with such SCUM ever again!! I WILL NOT PAY the last bill
for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It is
NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES IN
THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF YOU
SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN THE
NUTS INSTEAD!

---

› See More: Cannot cancel Sprint PCS

Stop paying you idiot, they'll shut the service off. What are they going to
do? Ruin your mom's credit rating? Maybe part of your later attitude got
into your conversation and poisoned it? You needed to chill out, a cell
phone shouldn't have gotten you so mad.

Chris
Please respond in the newsgroup

"RHertz" <[email protected]> wrote in message
news:zVpJb.62581$hf1.5797@lakeread06...
> After numerous attempts to get a living human being on the phone, and
after
> two HOURS on hold, I FINALLY got someone on the line. They were barely
> audible, and I had to repeat, usually several times, what I was saying. I
> am trying to cancel my mom's Sprint account. She hasn't used the phone in
> over a year, and is now confined to her bed in a nursing home.
>
> The operator wanted to know the "password". Well, I had no clue. I am
not
> even sure where the phone is. Finally, the operator said that I could use
> the last four number of her SSN. Then I was put on hold for TWENTY MORE
> MINUTES while the "people who cancel accounts" were consulted. I was told
I
> could not cancel the account: either my mom (who can't walk, and can
barely
> speak) would have to call or go to a sprint store, or I would, with
numerous
> IDs, etc.
>
> WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
> NEVER do business with such SCUM ever again!! I WILL NOT PAY the last
bill
> for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It is
> NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES
IN
> THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF
YOU
> SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN
THE
> NUTS INSTEAD!
>
>
>

You're right. Maybe I can sue them for psychological injury.

In article <zVpJb.62581$hf1.5797@lakeread06>, [email protected]=20
says...
> After numerous attempts to get a living human being on the phone, and aft=
er
> two HOURS on hold, I FINALLY got someone on the line. They were barely
> audible, and I had to repeat, usually several times, what I was saying. =
I
> am trying to cancel my mom's Sprint account. She hasn't used the phone i=
n
> over a year, and is now confined to her bed in a nursing home.
>=20
> The operator wanted to know the "password". Well, I had no clue. I am =
not
> even sure where the phone is. Finally, the operator said that I could us=
e
> the last four number of her SSN. Then I was put on hold for TWENTY MORE
> MINUTES while the "people who cancel accounts" were consulted. I was tol=
d I
> could not cancel the account: either my mom (who can't walk, and can bare=
ly
> speak) would have to call or go to a sprint store, or I would, with numer=
ous
> IDs, etc.
>=20

I can certainly understand your anger. You're in the midst of a very=20
painful personal crisis, and you just want everything taken care of. =20
Unfortunately, we have had issues with people trying all sorts of=20
fraudulent stories to try to get out of termination fees, or just to=20
maliciously get someone's service shut off. We need to *know* what's=20
happening is, in fact, happening.

I certainly understand that you don't need this bureaucratic crap at=20
times like this. But please, I beg you, understand we need to make sure=20
what's the truth here. And, as soon as we do, we'll help you.


--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

RHertz farted:

> You're right. Maybe I can sue them for psychological injury.
>
>
Or maybe if you ask real nice, they'll pull your head outta yer ass for ya.

On Fri, 2 Jan 2004 21:54:45 -0500, "RHertz"
<[email protected]> wrote:

>You're right. Maybe I can sue them for psychological injury.
>

No, it appears to be a pre-existing condition ... you are cold.

Tom Veldhouse

Tom Veldhouse

Why bother with a Droid? They're taught canned solutions to a finite number
of problems, and you're obviously not on the list.
This is clearly a perfect solution for a clear written statement of facts,
plus a formal request, sent via certified mail with a copy via the website.
Demand retroactivity and then negotiate.

You need to get power of attorney if your mom can barley walk or
speak. Sprint is only looking out for itself. You could run into all
kinds of trouble like this if you don't get power of attorney.


On Fri, 2 Jan 2004 21:37:47 -0500, "RHertz"
<[email protected]> wrote:

>After numerous attempts to get a living human being on the phone, and after
>two HOURS on hold, I FINALLY got someone on the line. They were barely
>audible, and I had to repeat, usually several times, what I was saying. I
>am trying to cancel my mom's Sprint account. She hasn't used the phone in
>over a year, and is now confined to her bed in a nursing home.
>
>The operator wanted to know the "password". Well, I had no clue. I am not
>even sure where the phone is. Finally, the operator said that I could use
>the last four number of her SSN. Then I was put on hold for TWENTY MORE
>MINUTES while the "people who cancel accounts" were consulted. I was told I
>could not cancel the account: either my mom (who can't walk, and can barely
>speak) would have to call or go to a sprint store, or I would, with numerous
>IDs, etc.
>
>WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
>NEVER do business with such SCUM ever again!! I WILL NOT PAY the last bill
>for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It is
>NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES IN
>THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF YOU
>SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN THE
>NUTS INSTEAD!
>
>

In article <[email protected]>,
O/Siris <robjvargas@sprīntpcs.com> wrote:

> In article <zVpJb.62581$hf1.5797@lakeread06>, [email protected]
> says...
> > After numerous attempts to get a living human being on the phone, and after
> > two HOURS on hold, I FINALLY got someone on the line. They were barely
> > audible, and I had to repeat, usually several times, what I was saying. I
> > am trying to cancel my mom's Sprint account. She hasn't used the phone in
> > over a year, and is now confined to her bed in a nursing home.
> >
> > The operator wanted to know the "password". Well, I had no clue. I am not
> > even sure where the phone is. Finally, the operator said that I could use
> > the last four number of her SSN. Then I was put on hold for TWENTY MORE
> > MINUTES while the "people who cancel accounts" were consulted. I was told I
> > could not cancel the account: either my mom (who can't walk, and can barely
> > speak) would have to call or go to a sprint store, or I would, with numerous
> > IDs, etc.
> >
>
> I can certainly understand your anger. You're in the midst of a very
> painful personal crisis, and you just want everything taken care of.
> Unfortunately, we have had issues with people trying all sorts of
> fraudulent stories to try to get out of termination fees, or just to
> maliciously get someone's service shut off. We need to *know* what's
> happening is, in fact, happening.
>
> I certainly understand that you don't need this bureaucratic crap at
> times like this. But please, I beg you, understand we need to make sure
> what's the truth here. And, as soon as we do, we'll help you.

I don't know, sounds like a typical Sprint CSR moronathon one would face
if you asked anything out of the ordinary. And I am sure a letter to
Sprint's corporate drones, even if he has a durable power of attorney as
he likely does, wouldn't work either. Why not send a letter to a local
store and hope the manager takes pity on you?

In article <nospam-FA39EE.01194103012004
@news.la.sbcglobal.net>, [email protected] says...
> I don't know, sounds like a typical Sprint CSR moronathon one would face=
=20
> if you asked anything out of the ordinary. And I am sure a letter to=20
> Sprint's corporate drones, even if he has a durable power of attorney as=
=20
> he likely does, wouldn't work either. Why not send a letter to a local=
=20
> store and hope the manager takes pity on you?
>=20

If he were to get me on the phone, I would suspend the=20
account immediately, an easily reversible action in case=20
the OP is lying. And then I'd speak with my supervisor (we=20
always need special permission for these acts). She's 90%=20
likely to let me give the OP our fax number into the call=20
center where we'd probably want something like a doctor's=20
diagnosis (nothing specific, just a confirmation of=20
debilitation) and maybe a PoA, too. Once we got them, I'd=20
either cancel the account, or my supervisor would. And I=20
would call the OP back once it was done.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

Sounds like this would be the proper way to handle it. If I was in this
situation I would get some kind of documentation from my mom's doctor and
send it in with a well written letter asking the service to be discontinued.

"O/Siris" <0sīrīs@sprīntpcs.cōm> wrote in message
news:[email protected]...
In article <nospam-FA39EE.01194103012004
@news.la.sbcglobal.net>, [email protected] says...
> I don't know, sounds like a typical Sprint CSR moronathon one would face
> if you asked anything out of the ordinary. And I am sure a letter to
> Sprint's corporate drones, even if he has a durable power of attorney as
> he likely does, wouldn't work either. Why not send a letter to a local
> store and hope the manager takes pity on you?
>

If he were to get me on the phone, I would suspend the
account immediately, an easily reversible action in case
the OP is lying. And then I'd speak with my supervisor (we
always need special permission for these acts). She's 90%
likely to let me give the OP our fax number into the call
center where we'd probably want something like a doctor's
diagnosis (nothing specific, just a confirmation of
debilitation) and maybe a PoA, too. Once we got them, I'd
either cancel the account, or my supervisor would. And I
would call the OP back once it was done.

--
-+-
RŲß
O/Siris
I work for SprintPCS
I *don't* speak for them.

SA wrote:
>
> In article <[email protected]>,
> O/Siris <robjvargas@sprīntpcs.com> wrote:
>
> > In article <zVpJb.62581$hf1.5797@lakeread06>, [email protected]
> > says...
> > > After numerous attempts to get a living human being on the phone, and after
> > > two HOURS on hold, I FINALLY got someone on the line. They were barely
> > > audible, and I had to repeat, usually several times, what I was saying. I
> > > am trying to cancel my mom's Sprint account. She hasn't used the phone in
> > > over a year, and is now confined to her bed in a nursing home.
> > >
> > > The operator wanted to know the "password". Well, I had no clue. I am not
> > > even sure where the phone is. Finally, the operator said that I could use
> > > the last four number of her SSN. Then I was put on hold for TWENTY MORE
> > > MINUTES while the "people who cancel accounts" were consulted. I was told I
> > > could not cancel the account: either my mom (who can't walk, and can barely
> > > speak) would have to call or go to a sprint store, or I would, with numerous
> > > IDs, etc.
> > >
> >
> > I can certainly understand your anger. You're in the midst of a very
> > painful personal crisis, and you just want everything taken care of.
> > Unfortunately, we have had issues with people trying all sorts of
> > fraudulent stories to try to get out of termination fees, or just to
> > maliciously get someone's service shut off. We need to *know* what's
> > happening is, in fact, happening.
> >
> > I certainly understand that you don't need this bureaucratic crap at
> > times like this. But please, I beg you, understand we need to make sure
> > what's the truth here. And, as soon as we do, we'll help you.
>
> I don't know, sounds like a typical Sprint CSR moronathon one would face
> if you asked anything out of the ordinary. And I am sure a letter to
> Sprint's corporate drones, even if he has a durable power of attorney as
> he likely does, wouldn't work either. Why not send a letter to a local
> store and hope the manager takes pity on you?

As much as I dislike the TV News "Trouble Shooters," just the threat of
of such action might light a fire under someone's butt.

Bad publicity, for any company, speaks rather loudly.

Larry

"Lawrence Glasser" <[email protected]> wrote in message
news:[email protected]...
> SA wrote:
> >
> > In article <[email protected]>,
> > O/Siris <robjvargas@sprīntpcs.com> wrote:
> >
> > > In article <zVpJb.62581$hf1.5797@lakeread06>,
[email protected]
> > > says...
> > > > After numerous attempts to get a living human being on the phone,
and after
> > > > two HOURS on hold, I FINALLY got someone on the line. They were
barely
> > > > audible, and I had to repeat, usually several times, what I was
saying. I
> > > > am trying to cancel my mom's Sprint account. She hasn't used the
phone in
> > > > over a year, and is now confined to her bed in a nursing home.
> > > >
> > > > The operator wanted to know the "password". Well, I had no clue. I
am not
> > > > even sure where the phone is. Finally, the operator said that I
could use
> > > > the last four number of her SSN. Then I was put on hold for TWENTY
MORE
> > > > MINUTES while the "people who cancel accounts" were consulted. I
was told I
> > > > could not cancel the account: either my mom (who can't walk, and can
barely
> > > > speak) would have to call or go to a sprint store, or I would, with
numerous
> > > > IDs, etc.
> > > >
> > >
> > > I can certainly understand your anger. You're in the midst of a very
> > > painful personal crisis, and you just want everything taken care of.
> > > Unfortunately, we have had issues with people trying all sorts of
> > > fraudulent stories to try to get out of termination fees, or just to
> > > maliciously get someone's service shut off. We need to *know* what's
> > > happening is, in fact, happening.
> > >
> > > I certainly understand that you don't need this bureaucratic crap at
> > > times like this. But please, I beg you, understand we need to make
sure
> > > what's the truth here. And, as soon as we do, we'll help you.
> >
> > I don't know, sounds like a typical Sprint CSR moronathon one would face
> > if you asked anything out of the ordinary. And I am sure a letter to
> > Sprint's corporate drones, even if he has a durable power of attorney as
> > he likely does, wouldn't work either. Why not send a letter to a local
> > store and hope the manager takes pity on you?
>
> As much as I dislike the TV News "Trouble Shooters," just the threat of
> of such action might light a fire under someone's butt.
>
> Bad publicity, for any company, speaks rather loudly.
>
> Larry

I am in agreement with SPCS about not turning off the service. There is a
reason why we have passwords when speaking with SPCS. It's to guarantee who
we are, when calling them up. It's to guarantee that someone else can't mess
around with our account. How would like it if your ex-wife (not saying you
are divorced there Larry ... ) wanted to spite you by calling SPCS and
canceling your service? You wouldn't ... naturally.

The best advice given was to get a Power of Attorney. Fax or mail that into
SPCS with a letter requesting the cancellation of the account.

Bob

Bob Smith wrote:
>
> "Lawrence Glasser" <[email protected]> wrote in message
> news:[email protected]...
> > SA wrote:
> > >
> > > In article <[email protected]>,
> > > O/Siris <robjvargas@sprīntpcs.com> wrote:
> > >
> > > > In article <zVpJb.62581$hf1.5797@lakeread06>,
> [email protected]
> > > > says...
> > > > > After numerous attempts to get a living human being on the phone,
> and after
> > > > > two HOURS on hold, I FINALLY got someone on the line. They were
> barely
> > > > > audible, and I had to repeat, usually several times, what I was
> saying. I
> > > > > am trying to cancel my mom's Sprint account. She hasn't used the
> phone in
> > > > > over a year, and is now confined to her bed in a nursing home.
> > > > >
> > > > > The operator wanted to know the "password". Well, I had no clue. I
> am not
> > > > > even sure where the phone is. Finally, the operator said that I
> could use
> > > > > the last four number of her SSN. Then I was put on hold for TWENTY
> MORE
> > > > > MINUTES while the "people who cancel accounts" were consulted. I
> was told I
> > > > > could not cancel the account: either my mom (who can't walk, and can
> barely
> > > > > speak) would have to call or go to a sprint store, or I would, with
> numerous
> > > > > IDs, etc.
> > > > >
> > > >
> > > > I can certainly understand your anger. You're in the midst of a very
> > > > painful personal crisis, and you just want everything taken care of.
> > > > Unfortunately, we have had issues with people trying all sorts of
> > > > fraudulent stories to try to get out of termination fees, or just to
> > > > maliciously get someone's service shut off. We need to *know* what's
> > > > happening is, in fact, happening.
> > > >
> > > > I certainly understand that you don't need this bureaucratic crap at
> > > > times like this. But please, I beg you, understand we need to make
> sure
> > > > what's the truth here. And, as soon as we do, we'll help you.
> > >
> > > I don't know, sounds like a typical Sprint CSR moronathon one would face
> > > if you asked anything out of the ordinary. And I am sure a letter to
> > > Sprint's corporate drones, even if he has a durable power of attorney as
> > > he likely does, wouldn't work either. Why not send a letter to a local
> > > store and hope the manager takes pity on you?
> >
> > As much as I dislike the TV News "Trouble Shooters," just the threat of
> > of such action might light a fire under someone's butt.
> >
> > Bad publicity, for any company, speaks rather loudly.
> >
> > Larry
>
> I am in agreement with SPCS about not turning off the service. There is a
> reason why we have passwords when speaking with SPCS. It's to guarantee who
> we are, when calling them up. It's to guarantee that someone else can't mess
> around with our account. How would like it if your ex-wife (not saying you
> are divorced there Larry ... ) wanted to spite you by calling SPCS and
> canceling your service? You wouldn't ... naturally.
>
> The best advice given was to get a Power of Attorney. Fax or mail that into
> SPCS with a letter requesting the cancellation of the account.

Sorry, my suggestion should have been prefaced with "After you've exhausted
all other options, ..."

Too early. Need coffee.

Larry

Geez people... I can't believe as many people responded as they did. Can
you not see a LIE and a STORY when it's right in your face?

Nobody is stupid enough to pay for a phone that hasn't been used "in over a
year". Since this loser said that he wasn't going to pay the LAST bill,
that means it wasn't on auto pay, so who has paid the bill for the previous
12+ months while the phone is apparantly lost and doesn't know where it's
at?


"Scott C." <[email protected]> wrote in message
news:[email protected]...
> You need to get power of attorney if your mom can barley walk or
> speak. Sprint is only looking out for itself. You could run into all
> kinds of trouble like this if you don't get power of attorney.
>
>
> On Fri, 2 Jan 2004 21:37:47 -0500, "RHertz"
> <[email protected]> wrote:
>
> >After numerous attempts to get a living human being on the phone, and
after
> >two HOURS on hold, I FINALLY got someone on the line. They were barely
> >audible, and I had to repeat, usually several times, what I was saying.
I
> >am trying to cancel my mom's Sprint account. She hasn't used the phone
in
> >over a year, and is now confined to her bed in a nursing home.
> >
> >The operator wanted to know the "password". Well, I had no clue. I am
not
> >even sure where the phone is. Finally, the operator said that I could
use
> >the last four number of her SSN. Then I was put on hold for TWENTY MORE
> >MINUTES while the "people who cancel accounts" were consulted. I was
told I
> >could not cancel the account: either my mom (who can't walk, and can
barely
> >speak) would have to call or go to a sprint store, or I would, with
numerous
> >IDs, etc.
> >
> >WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
> >NEVER do business with such SCUM ever again!! I WILL NOT PAY the last
bill
> >for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It
is
> >NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES
IN
> >THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF
YOU
> >SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN
THE
> >NUTS INSTEAD!
> >
> >
>