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  1. #1
    RHertz
    Guest
    After numerous attempts to get a living human being on the phone, and after
    two HOURS on hold, I FINALLY got someone on the line. They were barely
    audible, and I had to repeat, usually several times, what I was saying. I
    am trying to cancel my mom's Sprint account. She hasn't used the phone in
    over a year, and is now confined to her bed in a nursing home.

    The operator wanted to know the "password". Well, I had no clue. I am not
    even sure where the phone is. Finally, the operator said that I could use
    the last four number of her SSN. Then I was put on hold for TWENTY MORE
    MINUTES while the "people who cancel accounts" were consulted. I was told I
    could not cancel the account: either my mom (who can't walk, and can barely
    speak) would have to call or go to a sprint store, or I would, with numerous
    IDs, etc.

    WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
    NEVER do business with such SCUM ever again!! I WILL NOT PAY the last bill
    for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It is
    NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES IN
    THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF YOU
    SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN THE
    NUTS INSTEAD!






    See More: Cannot cancel Sprint PCS




  2. #2
    Chris Russell
    Guest

    Re: Cannot cancel Sprint PCS

    Stop paying you idiot, they'll shut the service off. What are they going to
    do? Ruin your mom's credit rating? Maybe part of your later attitude got
    into your conversation and poisoned it? You needed to chill out, a cell
    phone shouldn't have gotten you so mad.

    Chris
    Please respond in the newsgroup

    "RHertz" <[email protected]> wrote in message
    news:[email protected]
    > After numerous attempts to get a living human being on the phone, and

    after
    > two HOURS on hold, I FINALLY got someone on the line. They were barely
    > audible, and I had to repeat, usually several times, what I was saying. I
    > am trying to cancel my mom's Sprint account. She hasn't used the phone in
    > over a year, and is now confined to her bed in a nursing home.
    >
    > The operator wanted to know the "password". Well, I had no clue. I am

    not
    > even sure where the phone is. Finally, the operator said that I could use
    > the last four number of her SSN. Then I was put on hold for TWENTY MORE
    > MINUTES while the "people who cancel accounts" were consulted. I was told

    I
    > could not cancel the account: either my mom (who can't walk, and can

    barely
    > speak) would have to call or go to a sprint store, or I would, with

    numerous
    > IDs, etc.
    >
    > WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
    > NEVER do business with such SCUM ever again!! I WILL NOT PAY the last

    bill
    > for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It is
    > NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES

    IN
    > THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF

    YOU
    > SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN

    THE
    > NUTS INSTEAD!
    >
    >
    >






  3. #3
    RHertz
    Guest

    Re: Cannot cancel Sprint PCS

    You're right. Maybe I can sue them for psychological injury.





  4. #4
    O/Siris
    Guest

    Re: Cannot cancel Sprint PCS

    In article <[email protected]>, [email protected]=20
    says...
    > After numerous attempts to get a living human being on the phone, and aft=

    er
    > two HOURS on hold, I FINALLY got someone on the line. They were barely
    > audible, and I had to repeat, usually several times, what I was saying. =

    I
    > am trying to cancel my mom's Sprint account. She hasn't used the phone i=

    n
    > over a year, and is now confined to her bed in a nursing home.
    >=20
    > The operator wanted to know the "password". Well, I had no clue. I am =

    not
    > even sure where the phone is. Finally, the operator said that I could us=

    e
    > the last four number of her SSN. Then I was put on hold for TWENTY MORE
    > MINUTES while the "people who cancel accounts" were consulted. I was tol=

    d I
    > could not cancel the account: either my mom (who can't walk, and can bare=

    ly
    > speak) would have to call or go to a sprint store, or I would, with numer=

    ous
    > IDs, etc.
    >=20


    I can certainly understand your anger. You're in the midst of a very=20
    painful personal crisis, and you just want everything taken care of. =20
    Unfortunately, we have had issues with people trying all sorts of=20
    fraudulent stories to try to get out of termination fees, or just to=20
    maliciously get someone's service shut off. We need to *know* what's=20
    happening is, in fact, happening.

    I certainly understand that you don't need this bureaucratic crap at=20
    times like this. But please, I beg you, understand we need to make sure=20
    what's the truth here. And, as soon as we do, we'll help you.


    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  5. #5
    zyneraq
    Guest

    Re: Cannot cancel Sprint PCS

    RHertz farted:

    > You're right. Maybe I can sue them for psychological injury.
    >
    >

    Or maybe if you ask real nice, they'll pull your head outta yer ass for ya.




  6. #6
    Thomas T. Veldhouse
    Guest

    Re: Cannot cancel Sprint PCS

    On Fri, 2 Jan 2004 21:54:45 -0500, "RHertz"
    <[email protected]> wrote:

    >You're right. Maybe I can sue them for psychological injury.
    >


    No, it appears to be a pre-existing condition ... you are cold.

    Tom Veldhouse

    Tom Veldhouse



  7. #7

    Re: Cannot cancel Sprint PCS

    Why bother with a Droid? They're taught canned solutions to a finite number
    of problems, and you're obviously not on the list.
    This is clearly a perfect solution for a clear written statement of facts,
    plus a formal request, sent via certified mail with a copy via the website.
    Demand retroactivity and then negotiate.





  8. #8
    Scott C.
    Guest

    Re: Cannot cancel Sprint PCS

    You need to get power of attorney if your mom can barley walk or
    speak. Sprint is only looking out for itself. You could run into all
    kinds of trouble like this if you don't get power of attorney.


    On Fri, 2 Jan 2004 21:37:47 -0500, "RHertz"
    <[email protected]> wrote:

    >After numerous attempts to get a living human being on the phone, and after
    >two HOURS on hold, I FINALLY got someone on the line. They were barely
    >audible, and I had to repeat, usually several times, what I was saying. I
    >am trying to cancel my mom's Sprint account. She hasn't used the phone in
    >over a year, and is now confined to her bed in a nursing home.
    >
    >The operator wanted to know the "password". Well, I had no clue. I am not
    >even sure where the phone is. Finally, the operator said that I could use
    >the last four number of her SSN. Then I was put on hold for TWENTY MORE
    >MINUTES while the "people who cancel accounts" were consulted. I was told I
    >could not cancel the account: either my mom (who can't walk, and can barely
    >speak) would have to call or go to a sprint store, or I would, with numerous
    >IDs, etc.
    >
    >WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
    >NEVER do business with such SCUM ever again!! I WILL NOT PAY the last bill
    >for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It is
    >NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES IN
    >THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF YOU
    >SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN THE
    >NUTS INSTEAD!
    >
    >





  9. #9
    SA
    Guest

    Re: Cannot cancel Sprint PCS

    In article <[email protected]>,
    O/Siris <[email protected]întpcs.com> wrote:

    > In article <[email protected]>, [email protected]
    > says...
    > > After numerous attempts to get a living human being on the phone, and after
    > > two HOURS on hold, I FINALLY got someone on the line. They were barely
    > > audible, and I had to repeat, usually several times, what I was saying. I
    > > am trying to cancel my mom's Sprint account. She hasn't used the phone in
    > > over a year, and is now confined to her bed in a nursing home.
    > >
    > > The operator wanted to know the "password". Well, I had no clue. I am not
    > > even sure where the phone is. Finally, the operator said that I could use
    > > the last four number of her SSN. Then I was put on hold for TWENTY MORE
    > > MINUTES while the "people who cancel accounts" were consulted. I was told I
    > > could not cancel the account: either my mom (who can't walk, and can barely
    > > speak) would have to call or go to a sprint store, or I would, with numerous
    > > IDs, etc.
    > >

    >
    > I can certainly understand your anger. You're in the midst of a very
    > painful personal crisis, and you just want everything taken care of.
    > Unfortunately, we have had issues with people trying all sorts of
    > fraudulent stories to try to get out of termination fees, or just to
    > maliciously get someone's service shut off. We need to *know* what's
    > happening is, in fact, happening.
    >
    > I certainly understand that you don't need this bureaucratic crap at
    > times like this. But please, I beg you, understand we need to make sure
    > what's the truth here. And, as soon as we do, we'll help you.


    I don't know, sounds like a typical Sprint CSR moronathon one would face
    if you asked anything out of the ordinary. And I am sure a letter to
    Sprint's corporate drones, even if he has a durable power of attorney as
    he likely does, wouldn't work either. Why not send a letter to a local
    store and hope the manager takes pity on you?



  10. #10
    O/Siris
    Guest

    Re: Cannot cancel Sprint PCS

    In article <nospam-FA39EE.01194103012004
    @news.la.sbcglobal.net>, [email protected] says...
    > I don't know, sounds like a typical Sprint CSR moronathon one would face=

    =20
    > if you asked anything out of the ordinary. And I am sure a letter to=20
    > Sprint's corporate drones, even if he has a durable power of attorney as=

    =20
    > he likely does, wouldn't work either. Why not send a letter to a local=

    =20
    > store and hope the manager takes pity on you?
    >=20


    If he were to get me on the phone, I would suspend the=20
    account immediately, an easily reversible action in case=20
    the OP is lying. And then I'd speak with my supervisor (we=20
    always need special permission for these acts). She's 90%=20
    likely to let me give the OP our fax number into the call=20
    center where we'd probably want something like a doctor's=20
    diagnosis (nothing specific, just a confirmation of=20
    debilitation) and maybe a PoA, too. Once we got them, I'd=20
    either cancel the account, or my supervisor would. And I=20
    would call the OP back once it was done.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  11. #11
    Peterbilt
    Guest

    Re: Cannot cancel Sprint PCS

    Sounds like this would be the proper way to handle it. If I was in this
    situation I would get some kind of documentation from my mom's doctor and
    send it in with a well written letter asking the service to be discontinued.

    "O/Siris" <0sîrî[email protected]întpcs.côm> wrote in message
    news:[email protected]
    In article <nospam-FA39EE.01194103012004
    @news.la.sbcglobal.net>, [email protected] says...
    > I don't know, sounds like a typical Sprint CSR moronathon one would face
    > if you asked anything out of the ordinary. And I am sure a letter to
    > Sprint's corporate drones, even if he has a durable power of attorney as
    > he likely does, wouldn't work either. Why not send a letter to a local
    > store and hope the manager takes pity on you?
    >


    If he were to get me on the phone, I would suspend the
    account immediately, an easily reversible action in case
    the OP is lying. And then I'd speak with my supervisor (we
    always need special permission for these acts). She's 90%
    likely to let me give the OP our fax number into the call
    center where we'd probably want something like a doctor's
    diagnosis (nothing specific, just a confirmation of
    debilitation) and maybe a PoA, too. Once we got them, I'd
    either cancel the account, or my supervisor would. And I
    would call the OP back once it was done.

    --
    -+-
    RŘß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.





  12. #12
    Lawrence Glasser
    Guest

    Re: Cannot cancel Sprint PCS

    SA wrote:
    >
    > In article <[email protected]>,
    > O/Siris <[email protected]întpcs.com> wrote:
    >
    > > In article <[email protected]>, [email protected]
    > > says...
    > > > After numerous attempts to get a living human being on the phone, and after
    > > > two HOURS on hold, I FINALLY got someone on the line. They were barely
    > > > audible, and I had to repeat, usually several times, what I was saying. I
    > > > am trying to cancel my mom's Sprint account. She hasn't used the phone in
    > > > over a year, and is now confined to her bed in a nursing home.
    > > >
    > > > The operator wanted to know the "password". Well, I had no clue. I am not
    > > > even sure where the phone is. Finally, the operator said that I could use
    > > > the last four number of her SSN. Then I was put on hold for TWENTY MORE
    > > > MINUTES while the "people who cancel accounts" were consulted. I was told I
    > > > could not cancel the account: either my mom (who can't walk, and can barely
    > > > speak) would have to call or go to a sprint store, or I would, with numerous
    > > > IDs, etc.
    > > >

    > >
    > > I can certainly understand your anger. You're in the midst of a very
    > > painful personal crisis, and you just want everything taken care of.
    > > Unfortunately, we have had issues with people trying all sorts of
    > > fraudulent stories to try to get out of termination fees, or just to
    > > maliciously get someone's service shut off. We need to *know* what's
    > > happening is, in fact, happening.
    > >
    > > I certainly understand that you don't need this bureaucratic crap at
    > > times like this. But please, I beg you, understand we need to make sure
    > > what's the truth here. And, as soon as we do, we'll help you.

    >
    > I don't know, sounds like a typical Sprint CSR moronathon one would face
    > if you asked anything out of the ordinary. And I am sure a letter to
    > Sprint's corporate drones, even if he has a durable power of attorney as
    > he likely does, wouldn't work either. Why not send a letter to a local
    > store and hope the manager takes pity on you?


    As much as I dislike the TV News "Trouble Shooters," just the threat of
    of such action might light a fire under someone's butt.

    Bad publicity, for any company, speaks rather loudly.

    Larry



  13. #13
    Bob Smith
    Guest

    Re: Cannot cancel Sprint PCS


    "Lawrence Glasser" <[email protected]> wrote in message
    news:[email protected]
    > SA wrote:
    > >
    > > In article <[email protected]>,
    > > O/Siris <[email protected]întpcs.com> wrote:
    > >
    > > > In article <[email protected]>,

    [email protected]
    > > > says...
    > > > > After numerous attempts to get a living human being on the phone,

    and after
    > > > > two HOURS on hold, I FINALLY got someone on the line. They were

    barely
    > > > > audible, and I had to repeat, usually several times, what I was

    saying. I
    > > > > am trying to cancel my mom's Sprint account. She hasn't used the

    phone in
    > > > > over a year, and is now confined to her bed in a nursing home.
    > > > >
    > > > > The operator wanted to know the "password". Well, I had no clue. I

    am not
    > > > > even sure where the phone is. Finally, the operator said that I

    could use
    > > > > the last four number of her SSN. Then I was put on hold for TWENTY

    MORE
    > > > > MINUTES while the "people who cancel accounts" were consulted. I

    was told I
    > > > > could not cancel the account: either my mom (who can't walk, and can

    barely
    > > > > speak) would have to call or go to a sprint store, or I would, with

    numerous
    > > > > IDs, etc.
    > > > >
    > > >
    > > > I can certainly understand your anger. You're in the midst of a very
    > > > painful personal crisis, and you just want everything taken care of.
    > > > Unfortunately, we have had issues with people trying all sorts of
    > > > fraudulent stories to try to get out of termination fees, or just to
    > > > maliciously get someone's service shut off. We need to *know* what's
    > > > happening is, in fact, happening.
    > > >
    > > > I certainly understand that you don't need this bureaucratic crap at
    > > > times like this. But please, I beg you, understand we need to make

    sure
    > > > what's the truth here. And, as soon as we do, we'll help you.

    > >
    > > I don't know, sounds like a typical Sprint CSR moronathon one would face
    > > if you asked anything out of the ordinary. And I am sure a letter to
    > > Sprint's corporate drones, even if he has a durable power of attorney as
    > > he likely does, wouldn't work either. Why not send a letter to a local
    > > store and hope the manager takes pity on you?

    >
    > As much as I dislike the TV News "Trouble Shooters," just the threat of
    > of such action might light a fire under someone's butt.
    >
    > Bad publicity, for any company, speaks rather loudly.
    >
    > Larry


    I am in agreement with SPCS about not turning off the service. There is a
    reason why we have passwords when speaking with SPCS. It's to guarantee who
    we are, when calling them up. It's to guarantee that someone else can't mess
    around with our account. How would like it if your ex-wife (not saying you
    are divorced there Larry ... ) wanted to spite you by calling SPCS and
    canceling your service? You wouldn't ... naturally.

    The best advice given was to get a Power of Attorney. Fax or mail that into
    SPCS with a letter requesting the cancellation of the account.

    Bob





  14. #14
    Lawrence Glasser
    Guest

    Re: Cannot cancel Sprint PCS

    Bob Smith wrote:
    >
    > "Lawrence Glasser" <[email protected]> wrote in message
    > news:[email protected]
    > > SA wrote:
    > > >
    > > > In article <[email protected]>,
    > > > O/Siris <[email protected]întpcs.com> wrote:
    > > >
    > > > > In article <[email protected]>,

    > [email protected]
    > > > > says...
    > > > > > After numerous attempts to get a living human being on the phone,

    > and after
    > > > > > two HOURS on hold, I FINALLY got someone on the line. They were

    > barely
    > > > > > audible, and I had to repeat, usually several times, what I was

    > saying. I
    > > > > > am trying to cancel my mom's Sprint account. She hasn't used the

    > phone in
    > > > > > over a year, and is now confined to her bed in a nursing home.
    > > > > >
    > > > > > The operator wanted to know the "password". Well, I had no clue. I

    > am not
    > > > > > even sure where the phone is. Finally, the operator said that I

    > could use
    > > > > > the last four number of her SSN. Then I was put on hold for TWENTY

    > MORE
    > > > > > MINUTES while the "people who cancel accounts" were consulted. I

    > was told I
    > > > > > could not cancel the account: either my mom (who can't walk, and can

    > barely
    > > > > > speak) would have to call or go to a sprint store, or I would, with

    > numerous
    > > > > > IDs, etc.
    > > > > >
    > > > >
    > > > > I can certainly understand your anger. You're in the midst of a very
    > > > > painful personal crisis, and you just want everything taken care of.
    > > > > Unfortunately, we have had issues with people trying all sorts of
    > > > > fraudulent stories to try to get out of termination fees, or just to
    > > > > maliciously get someone's service shut off. We need to *know* what's
    > > > > happening is, in fact, happening.
    > > > >
    > > > > I certainly understand that you don't need this bureaucratic crap at
    > > > > times like this. But please, I beg you, understand we need to make

    > sure
    > > > > what's the truth here. And, as soon as we do, we'll help you.
    > > >
    > > > I don't know, sounds like a typical Sprint CSR moronathon one would face
    > > > if you asked anything out of the ordinary. And I am sure a letter to
    > > > Sprint's corporate drones, even if he has a durable power of attorney as
    > > > he likely does, wouldn't work either. Why not send a letter to a local
    > > > store and hope the manager takes pity on you?

    > >
    > > As much as I dislike the TV News "Trouble Shooters," just the threat of
    > > of such action might light a fire under someone's butt.
    > >
    > > Bad publicity, for any company, speaks rather loudly.
    > >
    > > Larry

    >
    > I am in agreement with SPCS about not turning off the service. There is a
    > reason why we have passwords when speaking with SPCS. It's to guarantee who
    > we are, when calling them up. It's to guarantee that someone else can't mess
    > around with our account. How would like it if your ex-wife (not saying you
    > are divorced there Larry ... ) wanted to spite you by calling SPCS and
    > canceling your service? You wouldn't ... naturally.
    >
    > The best advice given was to get a Power of Attorney. Fax or mail that into
    > SPCS with a letter requesting the cancellation of the account.


    Sorry, my suggestion should have been prefaced with "After you've exhausted
    all other options, ..."

    Too early. Need coffee.

    Larry



  15. #15
    newguy
    Guest

    Re: Cannot cancel Sprint PCS

    Geez people... I can't believe as many people responded as they did. Can
    you not see a LIE and a STORY when it's right in your face?

    Nobody is stupid enough to pay for a phone that hasn't been used "in over a
    year". Since this loser said that he wasn't going to pay the LAST bill,
    that means it wasn't on auto pay, so who has paid the bill for the previous
    12+ months while the phone is apparantly lost and doesn't know where it's
    at?


    "Scott C." <[email protected]> wrote in message
    news:[email protected]
    > You need to get power of attorney if your mom can barley walk or
    > speak. Sprint is only looking out for itself. You could run into all
    > kinds of trouble like this if you don't get power of attorney.
    >
    >
    > On Fri, 2 Jan 2004 21:37:47 -0500, "RHertz"
    > <[email protected]> wrote:
    >
    > >After numerous attempts to get a living human being on the phone, and

    after
    > >two HOURS on hold, I FINALLY got someone on the line. They were barely
    > >audible, and I had to repeat, usually several times, what I was saying.

    I
    > >am trying to cancel my mom's Sprint account. She hasn't used the phone

    in
    > >over a year, and is now confined to her bed in a nursing home.
    > >
    > >The operator wanted to know the "password". Well, I had no clue. I am

    not
    > >even sure where the phone is. Finally, the operator said that I could

    use
    > >the last four number of her SSN. Then I was put on hold for TWENTY MORE
    > >MINUTES while the "people who cancel accounts" were consulted. I was

    told I
    > >could not cancel the account: either my mom (who can't walk, and can

    barely
    > >speak) would have to call or go to a sprint store, or I would, with

    numerous
    > >IDs, etc.
    > >
    > >WHAT A BUNCH OF ****ING INSENSITIVE **** FOR BRAINS ASSHOLES!!!!! I will
    > >NEVER do business with such SCUM ever again!! I WILL NOT PAY the last

    bill
    > >for this account!! THIS COMPANY NEEDS TO GO OUT OF BUSINESS NOW!!! It

    is
    > >NO SURPRISE that the WSJ ranked them DEAD LAST. THROW YOUR SPRINT PHONES

    IN
    > >THE DRINK! THOSE RAT****ING BASTARDS DESERVE TO BE UNEMPLOYED BUMS. IF

    YOU
    > >SEE THEM ON THE STREET, DON'T PUT QUARTERS IN THEIR CUPS! KICK THEM IN

    THE
    > >NUTS INSTEAD!
    > >
    > >

    >






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