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  1. #1
    plane
    Guest
    How does sprint determine what the waranty replacement time frame is
    on a phone. If say, bought a newly introduced phone on ebay, obviously
    phoneis less than a year old but, if not bought directly from sprint,
    what happens?



    See More: Warranty question




  2. #2
    Peterbilt
    Guest

    Re: Warranty question

    The warranty is honored by the place you purchased the phone or the
    manufacturer, not the service that it is on. At least that's what I would
    think. Think about it this way: If you owned a company like Sprint and
    someone bought a phone from Joe Blow Cell Phones three blocks away, even if
    it was a Sprint phone would you want to give warranty service on that phone
    if there was something wrong with it? If it were me I would offer to see if
    the phone was OK but if there was anything wrong I would send him on his
    way.

    "plane" <[email protected]> wrote in message
    news:[email protected]
    > How does sprint determine what the waranty replacement time frame is
    > on a phone. If say, bought a newly introduced phone on ebay, obviously
    > phoneis less than a year old but, if not bought directly from sprint,
    > what happens?






  3. #3
    Steven J Sobol
    Guest

    Re: Warranty question

    Peterbilt <amazon-*****@removethiseudoramail.com> wrote:
    > The warranty is honored by the place you purchased the phone or the
    > manufacturer, not the service that it is on. At least that's what I would
    > think.


    I believe you're right. For example, Radio Shack (Verizon and Sprint authorized
    agent) carries their own warranties.

    --
    JustThe.net Internet & New Media Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Geek In Charge * 888.480.4NET (4638) * [email protected]




  4. #4
    Lawrence G. Mayka
    Guest

    Re: Warranty question

    "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    news:[email protected]
    > The warranty is honored by the place you purchased the phone or the
    > manufacturer, not the service that it is on. At least that's what I would


    No, not for Sprint phones generally. Read the Warranty section of your
    manual, and you will find (for most/all models of Sprint phones) that Sprint
    itself is the actual warrantor of the phone (*not* Sanyo, Samsung, or other
    manufacturer). Hence, you can and should ordinarily take your Sprint phone
    to a Sprint store, regardless of where you purchased it, for warranty
    service. Sprint reportedly determines the expiration of the warranty by the
    date the phone was first activated on Sprint's service.

    There are at least two exceptions to this:

    1) If you received or purchased a better service plan from the seller (e.g.,
    Costco or Best Buy), you are free to take the phone there instead.

    2) If you purchased your phone from Radio Shack, Sprint will reportedly
    "ask" you to take the phone back to Radio Shack first. Reportedly, Radio
    Shack does not give out replacements immediately but rather sends your phone
    back someplace to be examined and "repaired" (yeah right). The bottom line
    is that I see no reason why you should accede to Sprint's "request" in this
    case. If the manual says that Sprint is the warrantor, then Sprint has to
    fix or replace the phone, period, whether Radio Shack "likes" it or not.





  5. #5
    plane
    Guest

    Re: Warranty question

    "Lawrence G. Mayka" <[email protected]> wrote in message news:<nL4Kb.20796$P%[email protected]>...
    > "Peterbilt" <amazon-*****@REMOVETHISeudoramail.com> wrote in message
    > news:[email protected]
    > > The warranty is honored by the place you purchased the phone or the
    > > manufacturer, not the service that it is on. At least that's what I would

    >
    > No, not for Sprint phones generally. Read the Warranty section of your
    > manual, and you will find (for most/all models of Sprint phones) that Sprint
    > itself is the actual warrantor of the phone (*not* Sanyo, Samsung, or other
    > manufacturer). Hence, you can and should ordinarily take your Sprint phone
    > to a Sprint store, regardless of where you purchased it, for warranty
    > service. Sprint reportedly determines the expiration of the warranty by the
    > date the phone was first activated on Sprint's service.
    >
    > There are at least two exceptions to this:
    >
    > 1) If you received or purchased a better service plan from the seller (e.g.,
    > Costco or Best Buy), you are free to take the phone there instead.
    >
    > 2) If you purchased your phone from Radio Shack, Sprint will reportedly
    > "ask" you to take the phone back to Radio Shack first. Reportedly, Radio
    > Shack does not give out replacements immediately but rather sends your phone
    > back someplace to be examined and "repaired" (yeah right). The bottom line
    > is that I see no reason why you should accede to Sprint's "request" in this
    > case. If the manual says that Sprint is the warrantor, then Sprint has to
    > fix or replace the phone, period, whether Radio Shack "likes" it or not.


    Lawarence, I had thought what you explained was right, ---about the
    only carrier that uses sanyo now is sprint--I will find out later in
    the week, and let you know.



  6. #6
    O/Siris
    Guest

    Re: Warranty question

    In article <[email protected]>,=20
    [email protected] says...
    > How does sprint determine what the waranty replacement time frame is
    > on a phone. If say, bought a newly introduced phone on ebay, obviously
    > phoneis less than a year old but, if not bought directly from sprint,
    > what happens?
    >=20


    We base warranty service on the date a phone was first activated. So,=20
    if it was used, warranty coverage began on the day the previous account=20
    covered.

    The warranties are manufacturer warranties, but we play the part of an=20
    agent on the manufacturer's warranty.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



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