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  1. #1
    HK
    Guest
    The new 2004 ratings of cellular carriers is just out in the
    February 2004 issue of Consumer Reports.

    Ratings for Customer Service:

    Best everywhere: Verizon

    Worst: SprintPCS & At&T Wireless

    In the Middle: T-Mobile, Cingular



    See More: New Customer Service ratings of Cellular carriers




  2. #2
    Frank Harris
    Guest

    Re: New Customer Service ratings of Cellular carriers

    Here's a link to an article about the survey:

    http://sfgate.com/cgi-bin/article.cg...UG8K44PPS1.DTL

    In the San Francisco Bay Area, the rankings were:

    Consumer Reports' latest survey of major carriers in the Bay Area:
    Overall satisfaction score* and change from 2002 survey

    Verizon Wireless 73
    Fewer failed calls, busy signals.
    AT&T Wireless 64
    Increased circuit problems.
    Sprint PCS 61
    Fewer circuit problems.
    Cingular Wireless 60
    No change.

    --
    Frank Harris in San Francisco




  3. #3
    RexYBlue
    Guest

    Re: New Customer Service ratings of Cellular carriers

    On Wed, 07 Jan 2004 15:01:26 GMT, HK <[email protected]> wrote:

    >The new 2004 ratings of cellular carriers is just out in the
    >February 2004 issue of Consumer Reports.


    Over the years I've found some blatant inaccuracies in Consumer
    Reports about products and services I'm personally very familiar with.
    I'm not sure I'd trust them with too much, although these particular
    ratings appear to be close to the mark.



    ----------------------------
    To email me, remove the zz.



  4. #4
    WAW
    Guest

    Re: New Customer Service ratings of Cellular carriers

    What a poor excuse for a troll.

    "In the San Francisco metropolitan area, Verizon Wireless ranked
    highest in terms of quality of service, followed by AT&T Wireless,
    Sprint PCS and finally Cingular Wireless, the survey reported."



    HK <[email protected]> wrote in message news:<[email protected]>...
    > The new 2004 ratings of cellular carriers is just out in the
    > February 2004 issue of Consumer Reports.
    >
    > Ratings for Customer Service:
    >
    > Best everywhere: Verizon
    >
    > Worst: SprintPCS & At&T Wireless
    >
    > In the Middle: T-Mobile, Cingular




  5. #5
    Mike
    Guest

    Re: New Customer Service ratings of Cellular carriers

    RexYBlue wrote:

    > On Wed, 07 Jan 2004 15:01:26 GMT, HK <[email protected]> wrote:
    >
    >
    >>The new 2004 ratings of cellular carriers is just out in the
    >>February 2004 issue of Consumer Reports.

    >
    >
    > Over the years I've found some blatant inaccuracies in Consumer
    > Reports about products and services I'm personally very familiar with.
    > I'm not sure I'd trust them with too much, although these particular
    > ratings appear to be close to the mark.


    Had a Suzuki Samurai and a Pontiac Fiero. Know what you mean.
    -mike




  6. #6
    John Richards
    Guest

    Re: New Customer Service ratings of Cellular carriers

    So SprintPCS was still in the bottom two, as the OP reported.
    What's your beef?

    --
    John Richards


    WAW wrote:
    > What a poor excuse for a troll.
    >
    > "In the San Francisco metropolitan area, Verizon Wireless ranked
    > highest in terms of quality of service, followed by AT&T Wireless,
    > Sprint PCS and finally Cingular Wireless, the survey reported."
    >
    >
    >
    > HK <[email protected]> wrote in message news:<[email protected]>...
    >> The new 2004 ratings of cellular carriers is just out in the
    >> February 2004 issue of Consumer Reports.
    >>
    >> Ratings for Customer Service:
    >>
    >> Best everywhere: Verizon
    >>
    >> Worst: SprintPCS & At&T Wireless
    >>
    >> In the Middle: T-Mobile, Cingular






  7. #7
    O/Siris
    Guest

    Re: New Customer Service ratings of Cellular carriers

    In article <JFfLb.7261$Iq1.5890
    @newssvr16.news.prodigy.com>, John=20
    [email protected] says...
    > So SprintPCS was still in the bottom two, as the OP reported.
    > What's your beef?
    >=20


    The "bottom two" were specifically cited "everywhere" as=20
    Sprint PCS and AT&T. In fact, BOTH of them are higher than=20
    claimed.

    He's done that so often and so consistently that no one who=20
    knows doubts it anything but malicious.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  8. #8
    Thomas T. Veldhouse
    Guest

    Re: New Customer Service ratings of Cellular carriers

    On Wed, 07 Jan 2004 15:01:26 GMT, HK <[email protected]> wrote:

    >The new 2004 ratings of cellular carriers is just out in the
    >February 2004 issue of Consumer Reports.
    >
    >Ratings for Customer Service:
    >
    >Best everywhere: Verizon
    >
    >Worst: SprintPCS & At&T Wireless
    >
    >In the Middle: T-Mobile, Cingular


    Is that you Phillip? I am this will go without a reply if it is.


    Tom Veldhouse



  9. #9
    Jerome Zelinske
    Guest

    Re: New Customer Service ratings of Cellular carriers

    I have no faith in consumer reports or jdpowers findings. The
    only thing I find them useful for is to come up with good
    question/categories to do my own comparisons.


    RexYBlue wrote:

    > On Wed, 07 Jan 2004 15:01:26 GMT, HK <[email protected]> wrote:
    >
    >
    >>The new 2004 ratings of cellular carriers is just out in the
    >>February 2004 issue of Consumer Reports.

    >
    >
    > Over the years I've found some blatant inaccuracies in Consumer
    > Reports about products and services I'm personally very familiar with.
    > I'm not sure I'd trust them with too much, although these particular
    > ratings appear to be close to the mark.
    >
    >
    >
    > ----------------------------
    > To email me, remove the zz.





  10. #10
    Robert
    Guest

    Re: New Customer Service ratings of Cellular carriers

    Proof that survey are good as a pile of crap..................

    SPRINT is THE BEST FOR ME...

    Screw you what Consumer Ripoff says.............


    On Wed, 07 Jan 2004 15:01:26 GMT, HK <[email protected]> wrote:

    >The new 2004 ratings of cellular carriers is just out in the
    >February 2004 issue of Consumer Reports.
    >
    >Ratings for Customer Service:
    >
    >Best everywhere: Verizon
    >
    >Worst: SprintPCS & At&T Wireless
    >
    >In the Middle: T-Mobile, Cingular





  11. #11
    HK
    Guest

    Re: New Customer Service ratings of Cellular carriers

    In article <[email protected]>,
    Jerome Zelinske <[email protected]> wrote:

    > I have no faith in consumer reports or jdpowers findings.


    Just what a dumb SprintPCS apologist that refuses to accept the facts
    would say.

    SprintPCS Customer Service has rated last by both for 2 years now.



  12. #12
    HK
    Guest

    Re: New Customer Service ratings of Cellular carriers

    In article <[email protected]>,
    Frank Harris <[email protected]> wrote:

    > Here's a link to an article about the survey:
    >
    > http://sfgate.com/cgi-bin/article.cg...UG8K44PPS1.DTL
    >
    > In the San Francisco Bay Area, the rankings were:
    >
    > Consumer Reports' latest survey of major carriers in the Bay Area:
    > Overall satisfaction score* and change from 2002 survey
    >
    > Verizon Wireless 73
    > Fewer failed calls, busy signals.
    > AT&T Wireless 64
    > Increased circuit problems.
    > Sprint PCS 61
    > Fewer circuit problems.
    > Cingular Wireless 60
    > No change.


    Consumer reports basically said this is a low level of "satisfaction"
    and only Cable TV providers rate as low as Cellular carriers.

    Makes sense. They each hook you up, and then just want you to be a piece
    of cah flow, and dont dare have a question or complaint, cause we cant
    afford to help you.



  13. #13
    Scott Stephenson
    Guest

    Re: New Customer Service ratings of Cellular carriers


    "HK" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > Jerome Zelinske <[email protected]> wrote:
    >
    > > I have no faith in consumer reports or jdpowers findings.

    >
    > Just what a dumb SprintPCS apologist that refuses to accept the facts
    > would say.
    >
    > SprintPCS Customer Service has rated last by both for 2 years now.


    Damn- I knew it. Its good old Phil, The Sprint PCS Village Idiot. Hey, did
    you see the preliminary numbers of adds and churn for the 4th quarter- looks
    like portability didn't smack them like you guaranteed it would. And that
    stock price- up over six bucks. Thought you said they were in financial
    ruin? And wow- I see a bunch of posts over on the ATT group *****ing about
    all kinds of problems and the horrible customer service and hold times. Too
    bad you didn't take that killer retention deal you were boasting about- oh
    yeah........they didn't give you one. That's why you switched.

    So, now you are posting links to a survey of less than 0.05% of the total
    cellular customer base in this country, that is accompanied by an article
    that could have been written by you- the author had no clue about the
    mechanics of the industry or the regulation behind portability. In fact, he
    ends up looking pretty dumb. Do you work for Consumer Reports?





  14. #14
    Jerome Zelinske
    Guest

    Re: New Customer Service ratings of Cellular carriers

    May I add, I have no faith in consumer reports or jdpowers
    findings on *any* product/service, not just Sprint PCS.


    Jerome Zelinske wrote:
    > I have no faith in consumer reports or jdpowers findings. The only
    > thing I find them useful for is to come up with good question/categories
    > to do my own comparisons.





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