Help on dealing with Sprint PCS Fraud

I am asking for any ideas on dealing with a frustrating problem with
Sprint PCS fraud. I will try to make a long story short ....

My wife and I have been Sprint customers for five years and really
haven't had any complaints. Then I went to get my 19 year old
daughter a phone. We found that someone had been using her SSN for a
Sprint account in the past. We were put in touch with the Sprint PCS
Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
They wanted a copy of here SS card, drivers license and proof of
residency. We mailed that priority mail, return receipt, on November
17th. They received it on the 18th and I got the receipt back. They
then **LOST IT**. They refused to make any attempt to find it and
asked me to fax copies over open phone lines. I refused but later
agreed to send another set via priority mail, return receipt. They
received that on December 20th. They won't tell me that they have
lost it but apparently they have.

Now the customer service people don't have anything more to say to me
and I am stuck leaving messages on an investigators voice mail and one
of her supervisors. Neither call me back.

I don't want the phone anymore and am ready to give up our existing
Sprint service. What I want is for them to locate my daughters
confidential ID info so that someone doesn't commit more crimes with
it.

My daughter is only 19 and doesn't have a credit history (I've put
holds on SSN with the three credit agencies). We are now considering
having her change her SSN.

Any ideas, like a phone number for the Sprint CEO?

Thanks in advance,
Tom

---

› See More: Help on dealing with Sprint PCS Fraud

On 10 Jan 2004 03:30:43 -0800, [email protected] (Thomas Reynolds)
wrote:

>I am asking for any ideas on dealing with a frustrating problem with
>Sprint PCS fraud. I will try to make a long story short ....
>
>My wife and I have been Sprint customers for five years and really
>haven't had any complaints. Then I went to get my 19 year old
>daughter a phone. We found that someone had been using her SSN for a
>Sprint account in the past. We were put in touch with the Sprint PCS
>Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
>They wanted a copy of here SS card, drivers license and proof of
>residency. We mailed that priority mail, return receipt, on November
>17th. They received it on the 18th and I got the receipt back. They
>then **LOST IT**. They refused to make any attempt to find it and
>asked me to fax copies over open phone lines. I refused but later
>agreed to send another set via priority mail, return receipt. They
>received that on December 20th. They won't tell me that they have
>lost it but apparently they have.
>
>Now the customer service people don't have anything more to say to me
>and I am stuck leaving messages on an investigators voice mail and one
>of her supervisors. Neither call me back.

You appear to be in the San Diego area. Is there a TV station there
that deals with consumer complaint issues?

In article <[email protected]>,
[email protected] wrote:

> ipt, on November
> >17th. They received it on the 18th and I got the receipt back. They
> >then **LOST IT**. They refused to make any attempt to find it and
> >asked me to fax copies over open phone lines. I refused but later
> >agreed to send another set via priority mail, return receipt. They
> >received that on December 20th. They won't tell me that they have
> >lost it but apparently they have.
> >
> >Now the customer service people don't have anything more to say to me
> >and I am stuck leaving messages on an investigators voice mail and one
> >of her supervisors. Neither call me back.
>
> You appear to be in the San Diego area. Is there a TV station there
> that deals with consumer complaint issues?

Not really. I would get an attorney who specializes in credit issues.
This sort of identity theft could really f*** her up for the rest of her
life. Who knows what else this person has been up to? SPCS is the least
of your problems, unless it was just a typographical error (always a
possibility)

In article <[email protected]>,
[email protected] (Thomas Reynolds) wrote:

> I am asking for any ideas on dealing with a frustrating problem with
> Sprint PCS fraud. I will try to make a long story short ....
>
> My wife and I have been Sprint customers for five years and really
> haven't had any complaints. Then I went to get my 19 year old
> daughter a phone. We found that someone had been using her SSN for a
> Sprint account in the past. We were put in touch with the Sprint PCS
> Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
> They wanted a copy of here SS card, drivers license and proof of
> residency. We mailed that priority mail, return receipt, on November
> 17th. They received it on the 18th and I got the receipt back. They
> then **LOST IT**. They refused to make any attempt to find it and
> asked me to fax copies over open phone lines. I refused but later
> agreed to send another set via priority mail, return receipt. They
> received that on December 20th. They won't tell me that they have
> lost it but apparently they have.
>
> Now the customer service people don't have anything more to say to me
> and I am stuck leaving messages on an investigators voice mail and one
> of her supervisors. Neither call me back.
>
> I don't want the phone anymore and am ready to give up our existing
> Sprint service. What I want is for them to locate my daughters
> confidential ID info so that someone doesn't commit more crimes with
> it.
>
> My daughter is only 19 and doesn't have a credit history (I've put
> holds on SSN with the three credit agencies). We are now considering
> having her change her SSN.
>
> Any ideas,

Find another Cellular provider.

SPCS Executive Services. Call cust care and demand the number.


"Thomas Reynolds" <[email protected]> wrote in message
news:[email protected]...
> I am asking for any ideas on dealing with a frustrating problem with
> Sprint PCS fraud. I will try to make a long story short ....
>
> My wife and I have been Sprint customers for five years and really
> haven't had any complaints. Then I went to get my 19 year old
> daughter a phone. We found that someone had been using her SSN for a
> Sprint account in the past. We were put in touch with the Sprint PCS
> Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
> They wanted a copy of here SS card, drivers license and proof of
> residency. We mailed that priority mail, return receipt, on November
> 17th. They received it on the 18th and I got the receipt back. They
> then **LOST IT**. They refused to make any attempt to find it and
> asked me to fax copies over open phone lines. I refused but later
> agreed to send another set via priority mail, return receipt. They
> received that on December 20th. They won't tell me that they have
> lost it but apparently they have.
>
> Now the customer service people don't have anything more to say to me
> and I am stuck leaving messages on an investigators voice mail and one
> of her supervisors. Neither call me back.
>
> I don't want the phone anymore and am ready to give up our existing
> Sprint service. What I want is for them to locate my daughters
> confidential ID info so that someone doesn't commit more crimes with
> it.
>
> My daughter is only 19 and doesn't have a credit history (I've put
> holds on SSN with the three credit agencies). We are now considering
> having her change her SSN.
>
> Any ideas, like a phone number for the Sprint CEO?
>
> Thanks in advance,
> Tom

Two words: BBB and the Press.

Last time I couldn't get anywhere solving a technical issue with Sprint PCS,
I filed a BBB complaint on the web. The VERY next day, I got a call fromt
them. Sure got their attention real quick.


"Thomas Reynolds" <[email protected]> wrote in message
news:[email protected]...
> I am asking for any ideas on dealing with a frustrating problem with
> Sprint PCS fraud. I will try to make a long story short ....
>
> My wife and I have been Sprint customers for five years and really
> haven't had any complaints. Then I went to get my 19 year old
> daughter a phone. We found that someone had been using her SSN for a
> Sprint account in the past. We were put in touch with the Sprint PCS
> Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
> They wanted a copy of here SS card, drivers license and proof of
> residency. We mailed that priority mail, return receipt, on November
> 17th. They received it on the 18th and I got the receipt back. They
> then **LOST IT**. They refused to make any attempt to find it and
> asked me to fax copies over open phone lines. I refused but later
> agreed to send another set via priority mail, return receipt. They
> received that on December 20th. They won't tell me that they have
> lost it but apparently they have.
>
> Now the customer service people don't have anything more to say to me
> and I am stuck leaving messages on an investigators voice mail and one
> of her supervisors. Neither call me back.
>
> I don't want the phone anymore and am ready to give up our existing
> Sprint service. What I want is for them to locate my daughters
> confidential ID info so that someone doesn't commit more crimes with
> it.
>
> My daughter is only 19 and doesn't have a credit history (I've put
> holds on SSN with the three credit agencies). We are now considering
> having her change her SSN.
>
> Any ideas, like a phone number for the Sprint CEO?
>
> Thanks in advance,
> Tom

"Paul Kim" <[email protected]> wrote in message news:<[email protected]>...
> Two words: BBB and the Press.
>
> Last time I couldn't get anywhere solving a technical issue with Sprint PCS,
> I filed a BBB complaint on the web. The VERY next day, I got a call fromt
> them. Sure got their attention real quick.
>
>
> "Thomas Reynolds" <[email protected]> wrote in message
> news:[email protected]...
> > I am asking for any ideas on dealing with a frustrating problem with
> > Sprint PCS fraud. I will try to make a long story short ....
> >
> > My wife and I have been Sprint customers for five years and really
> > haven't had any complaints. Then I went to get my 19 year old
> > daughter a phone. We found that someone had been using her SSN for a
> > Sprint account in the past. We were put in touch with the Sprint PCS
> > Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
> > They wanted a copy of here SS card, drivers license and proof of
> > residency. We mailed that priority mail, return receipt, on November
> > 17th. They received it on the 18th and I got the receipt back. They
> > then **LOST IT**. They refused to make any attempt to find it and
> > asked me to fax copies over open phone lines. I refused but later
> > agreed to send another set via priority mail, return receipt. They
> > received that on December 20th. They won't tell me that they have
> > lost it but apparently they have.
> >
> > Now the customer service people don't have anything more to say to me
> > and I am stuck leaving messages on an investigators voice mail and one
> > of her supervisors. Neither call me back.
> >
> > I don't want the phone anymore and am ready to give up our existing
> > Sprint service. What I want is for them to locate my daughters
> > confidential ID info so that someone doesn't commit more crimes with
> > it.
> >
> > My daughter is only 19 and doesn't have a credit history (I've put
> > holds on SSN with the three credit agencies). We are now considering
> > having her change her SSN.
> >
> > Any ideas, like a phone number for the Sprint CEO?
> >
> > Thanks in advance,
> > Tom


Hey guys, fraud is fraud, look it up. You can't be held to something
like that, now they may try, but if it is *really* fraud, write a cert
letter, if you already have, and have a copy of it, and the signed
receipt (which I belive you have done), would help if you had the name
of the reps you talked to, dates, etc--the worse that can happen is
they take you to small claims court---you will prevail, *if* your
claims are true.Even if they throw a mark on your credit, you can
easily have this taken, off and if having this poor credit hurts you
in some way, you have legal recourse to collect damages from your
proveable loss.

The problem, I imagine, is that these cell carriers have heard every
story, a thousand times, from folks trying to get out of this and
that--really can't blame them.

But this is similiar to someone *forging* a check, or stealing your
credit card
---you have all manners of legal protection, but you can't maybe blame
them for trying to be sure you are *legit*--if you you are, you will
win, by definition.

In article <[email protected]>,
"Quarterwave Radio" <[email protected]> wrote:

> SPCS Executive Services. Call cust care and demand the number.

817-215-3078 say you're returning a message left for you.

> On 10 Jan 2004 03:30:43 -0800, [email protected] (Thomas Reynolds)
> wrote:
> You appear to be in the San Diego area. Is there a TV station there
> that deals with consumer complaint issues?
>
>

In San Diego there is Consumer Bob [email protected] at
http://www.nbcsandiego.com/consumerconnection/ for Channel 7/39 which is a
NBC affiliate. There is also Graham Ledger from Channel 8 (CBS) at
[email protected] , and Turko which I beleive is on 9 (sorry, no email
address).

Jammy

In article <[email protected]>,
[email protected] says...
> I am asking for any ideas on dealing with a frustrating problem with
> Sprint PCS fraud. I will try to make a long story short ....
>
> My wife and I have been Sprint customers for five years and really
> haven't had any complaints. Then I went to get my 19 year old
> daughter a phone. We found that someone had been using her SSN for a
> Sprint account in the past. We were put in touch with the Sprint PCS
> Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
> They wanted a copy of here SS card, drivers license and proof of
> residency. We mailed that priority mail, return receipt, on November
> 17th. They received it on the 18th and I got the receipt back. They
> then **LOST IT**. They refused to make any attempt to find it and
> asked me to fax copies over open phone lines. I refused but later
> agreed to send another set via priority mail, return receipt. They
> received that on December 20th. They won't tell me that they have
> lost it but apparently they have.
>
> Now the customer service people don't have anything more to say to me
> and I am stuck leaving messages on an investigators voice mail and one
> of her supervisors. Neither call me back.
>
> I don't want the phone anymore and am ready to give up our existing
> Sprint service. What I want is for them to locate my daughters
> confidential ID info so that someone doesn't commit more crimes with
> it.
>
> My daughter is only 19 and doesn't have a credit history (I've put
> holds on SSN with the three credit agencies). We are now considering
> having her change her SSN.
>
> Any ideas, like a phone number for the Sprint CEO?
>
> Thanks in advance,
> Tom
>
Nice thing about "receipt" is you know exactly who received it and you
should go after them for losing it. After all, they are responsible for
getting it to the proper party that requested this.

If they lost it, ask for their manager. Don't screw around with
anyone else.

In article <[email protected]>,
[email protected] says...
> In article <[email protected]>,
> [email protected] wrote:
>
> > ipt, on November
> > >17th. They received it on the 18th and I got the receipt back. They
> > >then **LOST IT**. They refused to make any attempt to find it and
> > >asked me to fax copies over open phone lines. I refused but later
> > >agreed to send another set via priority mail, return receipt. They
> > >received that on December 20th. They won't tell me that they have
> > >lost it but apparently they have.
> > >
> > >Now the customer service people don't have anything more to say to me
> > >and I am stuck leaving messages on an investigators voice mail and one
> > >of her supervisors. Neither call me back.
> >
> > You appear to be in the San Diego area. Is there a TV station there
> > that deals with consumer complaint issues?
>
> Not really. I would get an attorney who specializes in credit issues.
> This sort of identity theft could really f*** her up for the rest of her
> life. Who knows what else this person has been up to? SPCS is the least
> of your problems, unless it was just a typographical error (always a
> possibility)
>
Have you gone to the police yet? You need to file a report with them.