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  1. #1
    Thomas Reynolds
    Guest
    I am asking for any ideas on dealing with a frustrating problem with
    Sprint PCS fraud. I will try to make a long story short ....

    My wife and I have been Sprint customers for five years and really
    haven't had any complaints. Then I went to get my 19 year old
    daughter a phone. We found that someone had been using her SSN for a
    Sprint account in the past. We were put in touch with the Sprint PCS
    Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    They wanted a copy of here SS card, drivers license and proof of
    residency. We mailed that priority mail, return receipt, on November
    17th. They received it on the 18th and I got the receipt back. They
    then **LOST IT**. They refused to make any attempt to find it and
    asked me to fax copies over open phone lines. I refused but later
    agreed to send another set via priority mail, return receipt. They
    received that on December 20th. They won't tell me that they have
    lost it but apparently they have.

    Now the customer service people don't have anything more to say to me
    and I am stuck leaving messages on an investigators voice mail and one
    of her supervisors. Neither call me back.

    I don't want the phone anymore and am ready to give up our existing
    Sprint service. What I want is for them to locate my daughters
    confidential ID info so that someone doesn't commit more crimes with
    it.

    My daughter is only 19 and doesn't have a credit history (I've put
    holds on SSN with the three credit agencies). We are now considering
    having her change her SSN.

    Any ideas, like a phone number for the Sprint CEO?

    Thanks in advance,
    Tom



    See More: Help on dealing with Sprint PCS Fraud




  2. #2

    Re: Help on dealing with Sprint PCS Fraud

    On 10 Jan 2004 03:30:43 -0800, [email protected] (Thomas Reynolds)
    wrote:

    >I am asking for any ideas on dealing with a frustrating problem with
    >Sprint PCS fraud. I will try to make a long story short ....
    >
    >My wife and I have been Sprint customers for five years and really
    >haven't had any complaints. Then I went to get my 19 year old
    >daughter a phone. We found that someone had been using her SSN for a
    >Sprint account in the past. We were put in touch with the Sprint PCS
    >Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    >They wanted a copy of here SS card, drivers license and proof of
    >residency. We mailed that priority mail, return receipt, on November
    >17th. They received it on the 18th and I got the receipt back. They
    >then **LOST IT**. They refused to make any attempt to find it and
    >asked me to fax copies over open phone lines. I refused but later
    >agreed to send another set via priority mail, return receipt. They
    >received that on December 20th. They won't tell me that they have
    >lost it but apparently they have.
    >
    >Now the customer service people don't have anything more to say to me
    >and I am stuck leaving messages on an investigators voice mail and one
    >of her supervisors. Neither call me back.


    You appear to be in the San Diego area. Is there a TV station there
    that deals with consumer complaint issues?





  3. #3
    SA
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    In article <[email protected]>,
    [email protected] wrote:

    > ipt, on November
    > >17th. They received it on the 18th and I got the receipt back. They
    > >then **LOST IT**. They refused to make any attempt to find it and
    > >asked me to fax copies over open phone lines. I refused but later
    > >agreed to send another set via priority mail, return receipt. They
    > >received that on December 20th. They won't tell me that they have
    > >lost it but apparently they have.
    > >
    > >Now the customer service people don't have anything more to say to me
    > >and I am stuck leaving messages on an investigators voice mail and one
    > >of her supervisors. Neither call me back.

    >
    > You appear to be in the San Diego area. Is there a TV station there
    > that deals with consumer complaint issues?


    Not really. I would get an attorney who specializes in credit issues.
    This sort of identity theft could really f*** her up for the rest of her
    life. Who knows what else this person has been up to? SPCS is the least
    of your problems, unless it was just a typographical error (always a
    possibility)



  4. #4
    James
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    In article <[email protected]>,
    [email protected] (Thomas Reynolds) wrote:

    > I am asking for any ideas on dealing with a frustrating problem with
    > Sprint PCS fraud. I will try to make a long story short ....
    >
    > My wife and I have been Sprint customers for five years and really
    > haven't had any complaints. Then I went to get my 19 year old
    > daughter a phone. We found that someone had been using her SSN for a
    > Sprint account in the past. We were put in touch with the Sprint PCS
    > Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    > They wanted a copy of here SS card, drivers license and proof of
    > residency. We mailed that priority mail, return receipt, on November
    > 17th. They received it on the 18th and I got the receipt back. They
    > then **LOST IT**. They refused to make any attempt to find it and
    > asked me to fax copies over open phone lines. I refused but later
    > agreed to send another set via priority mail, return receipt. They
    > received that on December 20th. They won't tell me that they have
    > lost it but apparently they have.
    >
    > Now the customer service people don't have anything more to say to me
    > and I am stuck leaving messages on an investigators voice mail and one
    > of her supervisors. Neither call me back.
    >
    > I don't want the phone anymore and am ready to give up our existing
    > Sprint service. What I want is for them to locate my daughters
    > confidential ID info so that someone doesn't commit more crimes with
    > it.
    >
    > My daughter is only 19 and doesn't have a credit history (I've put
    > holds on SSN with the three credit agencies). We are now considering
    > having her change her SSN.
    >
    > Any ideas,


    Find another Cellular provider.



  5. #5
    Quarterwave Radio
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    SPCS Executive Services. Call cust care and demand the number.


    "Thomas Reynolds" <[email protected]> wrote in message
    news:[email protected]
    > I am asking for any ideas on dealing with a frustrating problem with
    > Sprint PCS fraud. I will try to make a long story short ....
    >
    > My wife and I have been Sprint customers for five years and really
    > haven't had any complaints. Then I went to get my 19 year old
    > daughter a phone. We found that someone had been using her SSN for a
    > Sprint account in the past. We were put in touch with the Sprint PCS
    > Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    > They wanted a copy of here SS card, drivers license and proof of
    > residency. We mailed that priority mail, return receipt, on November
    > 17th. They received it on the 18th and I got the receipt back. They
    > then **LOST IT**. They refused to make any attempt to find it and
    > asked me to fax copies over open phone lines. I refused but later
    > agreed to send another set via priority mail, return receipt. They
    > received that on December 20th. They won't tell me that they have
    > lost it but apparently they have.
    >
    > Now the customer service people don't have anything more to say to me
    > and I am stuck leaving messages on an investigators voice mail and one
    > of her supervisors. Neither call me back.
    >
    > I don't want the phone anymore and am ready to give up our existing
    > Sprint service. What I want is for them to locate my daughters
    > confidential ID info so that someone doesn't commit more crimes with
    > it.
    >
    > My daughter is only 19 and doesn't have a credit history (I've put
    > holds on SSN with the three credit agencies). We are now considering
    > having her change her SSN.
    >
    > Any ideas, like a phone number for the Sprint CEO?
    >
    > Thanks in advance,
    > Tom






  6. #6
    Paul Kim
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    Two words: BBB and the Press.

    Last time I couldn't get anywhere solving a technical issue with Sprint PCS,
    I filed a BBB complaint on the web. The VERY next day, I got a call fromt
    them. Sure got their attention real quick.


    "Thomas Reynolds" <[email protected]> wrote in message
    news:[email protected]
    > I am asking for any ideas on dealing with a frustrating problem with
    > Sprint PCS fraud. I will try to make a long story short ....
    >
    > My wife and I have been Sprint customers for five years and really
    > haven't had any complaints. Then I went to get my 19 year old
    > daughter a phone. We found that someone had been using her SSN for a
    > Sprint account in the past. We were put in touch with the Sprint PCS
    > Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    > They wanted a copy of here SS card, drivers license and proof of
    > residency. We mailed that priority mail, return receipt, on November
    > 17th. They received it on the 18th and I got the receipt back. They
    > then **LOST IT**. They refused to make any attempt to find it and
    > asked me to fax copies over open phone lines. I refused but later
    > agreed to send another set via priority mail, return receipt. They
    > received that on December 20th. They won't tell me that they have
    > lost it but apparently they have.
    >
    > Now the customer service people don't have anything more to say to me
    > and I am stuck leaving messages on an investigators voice mail and one
    > of her supervisors. Neither call me back.
    >
    > I don't want the phone anymore and am ready to give up our existing
    > Sprint service. What I want is for them to locate my daughters
    > confidential ID info so that someone doesn't commit more crimes with
    > it.
    >
    > My daughter is only 19 and doesn't have a credit history (I've put
    > holds on SSN with the three credit agencies). We are now considering
    > having her change her SSN.
    >
    > Any ideas, like a phone number for the Sprint CEO?
    >
    > Thanks in advance,
    > Tom






  7. #7
    plane
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    "Paul Kim" <[email protected]> wrote in message news:<[email protected]>...
    > Two words: BBB and the Press.
    >
    > Last time I couldn't get anywhere solving a technical issue with Sprint PCS,
    > I filed a BBB complaint on the web. The VERY next day, I got a call fromt
    > them. Sure got their attention real quick.
    >
    >
    > "Thomas Reynolds" <[email protected]> wrote in message
    > news:[email protected]
    > > I am asking for any ideas on dealing with a frustrating problem with
    > > Sprint PCS fraud. I will try to make a long story short ....
    > >
    > > My wife and I have been Sprint customers for five years and really
    > > haven't had any complaints. Then I went to get my 19 year old
    > > daughter a phone. We found that someone had been using her SSN for a
    > > Sprint account in the past. We were put in touch with the Sprint PCS
    > > Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    > > They wanted a copy of here SS card, drivers license and proof of
    > > residency. We mailed that priority mail, return receipt, on November
    > > 17th. They received it on the 18th and I got the receipt back. They
    > > then **LOST IT**. They refused to make any attempt to find it and
    > > asked me to fax copies over open phone lines. I refused but later
    > > agreed to send another set via priority mail, return receipt. They
    > > received that on December 20th. They won't tell me that they have
    > > lost it but apparently they have.
    > >
    > > Now the customer service people don't have anything more to say to me
    > > and I am stuck leaving messages on an investigators voice mail and one
    > > of her supervisors. Neither call me back.
    > >
    > > I don't want the phone anymore and am ready to give up our existing
    > > Sprint service. What I want is for them to locate my daughters
    > > confidential ID info so that someone doesn't commit more crimes with
    > > it.
    > >
    > > My daughter is only 19 and doesn't have a credit history (I've put
    > > holds on SSN with the three credit agencies). We are now considering
    > > having her change her SSN.
    > >
    > > Any ideas, like a phone number for the Sprint CEO?
    > >
    > > Thanks in advance,
    > > Tom



    Hey guys, fraud is fraud, look it up. You can't be held to something
    like that, now they may try, but if it is *really* fraud, write a cert
    letter, if you already have, and have a copy of it, and the signed
    receipt (which I belive you have done), would help if you had the name
    of the reps you talked to, dates, etc--the worse that can happen is
    they take you to small claims court---you will prevail, *if* your
    claims are true.Even if they throw a mark on your credit, you can
    easily have this taken, off and if having this poor credit hurts you
    in some way, you have legal recourse to collect damages from your
    proveable loss.

    The problem, I imagine, is that these cell carriers have heard every
    story, a thousand times, from folks trying to get out of this and
    that--really can't blame them.

    But this is similiar to someone *forging* a check, or stealing your
    credit card
    ---you have all manners of legal protection, but you can't maybe blame
    them for trying to be sure you are *legit*--if you you are, you will
    win, by definition.



  8. #8
    Robert M.
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    In article <[email protected]>,
    "Quarterwave Radio" <[email protected]> wrote:

    > SPCS Executive Services. Call cust care and demand the number.


    817-215-3078 say you're returning a message left for you.



  9. #9
    Jammy
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    > On 10 Jan 2004 03:30:43 -0800, [email protected] (Thomas Reynolds)
    > wrote:
    > You appear to be in the San Diego area. Is there a TV station there
    > that deals with consumer complaint issues?
    >
    >


    In San Diego there is Consumer Bob [email protected] at
    http://www.nbcsandiego.com/consumerconnection/ for Channel 7/39 which is a
    NBC affiliate. There is also Graham Ledger from Channel 8 (CBS) at
    [email protected] , and Turko which I beleive is on 9 (sorry, no email
    address).

    Jammy





  10. #10
    Stromm Sarnac
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    In article <[email protected]>,
    [email protected] says...
    > I am asking for any ideas on dealing with a frustrating problem with
    > Sprint PCS fraud. I will try to make a long story short ....
    >
    > My wife and I have been Sprint customers for five years and really
    > haven't had any complaints. Then I went to get my 19 year old
    > daughter a phone. We found that someone had been using her SSN for a
    > Sprint account in the past. We were put in touch with the Sprint PCS
    > Fraud Dept. They sent us a "Notice of Dispute" which we filled out.
    > They wanted a copy of here SS card, drivers license and proof of
    > residency. We mailed that priority mail, return receipt, on November
    > 17th. They received it on the 18th and I got the receipt back. They
    > then **LOST IT**. They refused to make any attempt to find it and
    > asked me to fax copies over open phone lines. I refused but later
    > agreed to send another set via priority mail, return receipt. They
    > received that on December 20th. They won't tell me that they have
    > lost it but apparently they have.
    >
    > Now the customer service people don't have anything more to say to me
    > and I am stuck leaving messages on an investigators voice mail and one
    > of her supervisors. Neither call me back.
    >
    > I don't want the phone anymore and am ready to give up our existing
    > Sprint service. What I want is for them to locate my daughters
    > confidential ID info so that someone doesn't commit more crimes with
    > it.
    >
    > My daughter is only 19 and doesn't have a credit history (I've put
    > holds on SSN with the three credit agencies). We are now considering
    > having her change her SSN.
    >
    > Any ideas, like a phone number for the Sprint CEO?
    >
    > Thanks in advance,
    > Tom
    >

    Nice thing about "receipt" is you know exactly who received it and you
    should go after them for losing it. After all, they are responsible for
    getting it to the proper party that requested this.

    If they lost it, ask for their manager. Don't screw around with
    anyone else.



  11. #11
    Stromm Sarnac
    Guest

    Re: Help on dealing with Sprint PCS Fraud

    In article <[email protected]>,
    [email protected] says...
    > In article <[email protected]>,
    > [email protected] wrote:
    >
    > > ipt, on November
    > > >17th. They received it on the 18th and I got the receipt back. They
    > > >then **LOST IT**. They refused to make any attempt to find it and
    > > >asked me to fax copies over open phone lines. I refused but later
    > > >agreed to send another set via priority mail, return receipt. They
    > > >received that on December 20th. They won't tell me that they have
    > > >lost it but apparently they have.
    > > >
    > > >Now the customer service people don't have anything more to say to me
    > > >and I am stuck leaving messages on an investigators voice mail and one
    > > >of her supervisors. Neither call me back.

    > >
    > > You appear to be in the San Diego area. Is there a TV station there
    > > that deals with consumer complaint issues?

    >
    > Not really. I would get an attorney who specializes in credit issues.
    > This sort of identity theft could really f*** her up for the rest of her
    > life. Who knows what else this person has been up to? SPCS is the least
    > of your problems, unless it was just a typographical error (always a
    > possibility)
    >

    Have you gone to the police yet? You need to file a report with them.



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