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  1. #1
    Kevin
    Guest

    So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    account for a little over a year now.

    My frustration is that *frequently* our cell phone will not ring - even
    while the phone indicates it has a strong digital network connection. It
    seems to go through periods of "unresponsiveness", where it is not connected
    to the network and isn't aware of incoming calls or messages. If you make an
    outgoing call, apparently at that point you get connected to the network,
    and suddenly you will get all these messages from your missed calls. This
    isn't just me - I've heard this from a few other people who work at my
    office with PCS - same exact situation. They often make an outgoing call
    just to make sure they're "connected to the network", and feel they must
    just get kicked off from time to time (our theory, at least). But the phones
    give no indication - they don't show their typical "looking for service"
    info or anything like that (which I would be happy with). This problem is
    easily reproducible, especially first thing in the morning. I have both
    phones in front of me and can have one call the other, it wont ring, and
    eventually kick me into voice mail. Sometimes I'll get disconnected during a
    call, and immediately call back, and the other phone won't ring.

    This is a huge problem. The phone is no good for emergencies, because people
    cannot reliably get a hold of you. And using cellphones exclusively becomes
    a frustrating process (I really like just getting messages 5 minutes after
    somebody called; even though I've been sitting with my phone waiting for the
    call). This particular behavior only happens with SprintPCS (around here at
    least). Happily, my year commitment with sprint is over.

    But, I'm still puzzled, why does it do this? Nobody at Sprint has been able
    to answer the question or help.

    Tx
    Kevin






    See More: Why do Sprint PCS Phones often not ring???




  2. #2
    Joe Gill
    Guest

    Re: Why do Sprint PCS Phones often not ring???


    "Kevin" <[email protected]> wrote in message
    news:[email protected]
    >
    > So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    > account for a little over a year now.
    >
    > My frustration is that *frequently* our cell phone will not ring - even
    > while the phone indicates it has a strong digital network connection. It
    > seems to go through periods of "unresponsiveness", where it is not

    connected
    > to the network and isn't aware of incoming calls or messages. If you make

    an
    > outgoing call, apparently at that point you get connected to the network,
    > and suddenly you will get all these messages from your missed calls. This
    > isn't just me - I've heard this from a few other people who work at my
    > office with PCS - same exact situation. They often make an outgoing call
    > just to make sure they're "connected to the network", and feel they must
    > just get kicked off from time to time (our theory, at least). But the

    phones
    > give no indication - they don't show their typical "looking for service"
    > info or anything like that (which I would be happy with). This problem is
    > easily reproducible, especially first thing in the morning. I have both
    > phones in front of me and can have one call the other, it wont ring, and
    > eventually kick me into voice mail. Sometimes I'll get disconnected during

    a
    > call, and immediately call back, and the other phone won't ring.
    >
    > This is a huge problem. The phone is no good for emergencies, because

    people
    > cannot reliably get a hold of you. And using cellphones exclusively

    becomes
    > a frustrating process (I really like just getting messages 5 minutes after
    > somebody called; even though I've been sitting with my phone waiting for

    the
    > call). This particular behavior only happens with SprintPCS (around here

    at
    > least). Happily, my year commitment with sprint is over.
    >
    > But, I'm still puzzled, why does it do this? Nobody at Sprint has been

    able
    > to answer the question or help.
    >
    > Tx
    > Kevin
    >
    >
    >


    1) Have you had you phone diagnosed @ a SPRINT store? I was having similar
    problems REGULARYLY with my son's phone , an A460. It failed multiple
    diagnostic tests and has now been replaced under warranty and the problem is
    for the most part gone!

    2) It would help when you post if you include make, model, and age of phone.
    and if possible, the software and hardware levels (There is usually a menu
    item to display these, varies phone to phone!)

    2)
    I don't want to steal someone else's "thunder" but a couple of years ago,
    another person, posted a GREAT explanation of one reason why the phone may
    not ring. I have respost the link to his "full answer" next and also repost
    his 'short answer', since I have seen him posting in a while!

    http://home.san.rr.com/denbeste/idle.html

    ============================================================================
    =====================

    A page (an incoming call) only occurs once or at most twice. Sprint uses
    slot cycle 2, which means that the phone wakes every 5.12 seconds to see if
    there's an incoming call. Sprint routes an incoming call to voice mail after
    probably about 8 seconds, so there's maybe two or probably only one chance
    for the phone to receive the page. If it misses it, the call goes to voice
    mail.

    So if, during that critical 8 seconds, the signal strength was inadequate,
    the page would not get through and the call would be routed to voice mail.

    But voice mail indications are sent every slot cycle (unless there's no
    excess time available in that slot) until they're acknowledged by the phone,
    no matter how long that takes. The system will keep trying indefinitely, for
    minutes or hours or days, every 5.12 seconds, as long as it knows that your
    phone is online. Maybe it might take twenty times or 5000 times, but
    eventually the signal will improve and your phone will receive the voicemail
    message. Then the phone will acknowledge it to the system and indicate it to
    you with a beep and an icon on its screen.

    There's more info about this here:

    http://home.san.rr.com/denbeste/idle.html

    In particular, it explains WHY the phone only wakes every 5.12 seconds, but
    the brief answer is "to consume less power so that the battery lasts longer
    so that you get better standby time".


    Oh, and by the way, don't take the "bars" display too seriously. Likely you
    missed the call due to inadequate EC/I0 rather than inadequate signal
    strength, and EC/I0 which can change radically and rapidly. See:

    http://home.san.rr.com/denbeste/bars.htm

    If the EC/I0 value at the time of the page was sufficiently low, your phone
    may not have detected the page.

    Also, if the reverse channel (phone-to-cell) EC/I0 were sufficiently low, it
    might have been that your phone tried to set up a traffic channel and failed
    because the cell didn't get the message.

    Before your phone can ring, the phone and cell have to set up a traffic
    channel, which requires exchanging a couple of messages on the paging
    channel. If that fails, the phone call will go to voice mail anyway.






  3. #3
    SA
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    In article <[email protected]>,
    "Joe Gill" <[email protected]@prodigy.net> wrote:

    > "Kevin" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    > > account for a little over a year now.
    > >
    > > My frustration is that *frequently* our cell phone will not ring - even
    > > while the phone indicates it has a strong digital network connection. It
    > > seems to go through periods of "unresponsiveness", where it is not

    > connected
    > > to the network and isn't aware of incoming calls or messages. If you make

    > an
    > > outgoing call, apparently at that point you get connected to the network,
    > > and suddenly you will get all these messages from your missed calls. This
    > > isn't just me - I've heard this from a few other people who work at my
    > > office with PCS - same exact situation. They often make an outgoing call
    > > just to make sure they're "connected to the network", and feel they must
    > > just get kicked off from time to time (our theory, at least). But the

    > phones
    > > give no indication - they don't show their typical "looking for service"
    > > info or anything like that (which I would be happy with). This problem is
    > > easily reproducible, especially first thing in the morning. I have both
    > > phones in front of me and can have one call the other, it wont ring, and
    > > eventually kick me into voice mail. Sometimes I'll get disconnected during

    > a
    > > call, and immediately call back, and the other phone won't ring.
    > >
    > > This is a huge problem. The phone is no good for emergencies, because

    > people
    > > cannot reliably get a hold of you. And using cellphones exclusively

    > becomes
    > > a frustrating process (I really like just getting messages 5 minutes after
    > > somebody called; even though I've been sitting with my phone waiting for

    > the
    > > call). This particular behavior only happens with SprintPCS (around here

    > at
    > > least). Happily, my year commitment with sprint is over.
    > >
    > > But, I'm still puzzled, why does it do this? Nobody at Sprint has been

    > able
    > > to answer the question or help.
    > >
    > > Tx
    > > Kevin
    > >
    > >
    > >

    >
    > 1) Have you had you phone diagnosed @ a SPRINT store? I was having similar
    > problems REGULARYLY with my son's phone , an A460. It failed multiple
    > diagnostic tests and has now been replaced under warranty and the problem is
    > for the most part gone!
    >
    > 2) It would help when you post if you include make, model, and age of phone.
    > and if possible, the software and hardware levels (There is usually a menu
    > item to display these, varies phone to phone!)
    >
    > 2)
    > I don't want to steal someone else's "thunder" but a couple of years ago,
    > another person, posted a GREAT explanation of one reason why the phone may
    > not ring. I have respost the link to his "full answer" next and also repost
    > his 'short answer', since I have seen him posting in a while!
    >
    > http://home.san.rr.com/denbeste/idle.html
    >
    > ============================================================================
    > =====================
    >
    > A page (an incoming call) only occurs once or at most twice. Sprint uses
    > slot cycle 2, which means that the phone wakes every 5.12 seconds to see if
    > there's an incoming call. Sprint routes an incoming call to voice mail after
    > probably about 8 seconds, so there's maybe two or probably only one chance
    > for the phone to receive the page. If it misses it, the call goes to voice
    > mail.
    >
    > So if, during that critical 8 seconds, the signal strength was inadequate,
    > the page would not get through and the call would be routed to voice mail.
    >
    > But voice mail indications are sent every slot cycle (unless there's no
    > excess time available in that slot) until they're acknowledged by the phone,
    > no matter how long that takes. The system will keep trying indefinitely, for
    > minutes or hours or days, every 5.12 seconds, as long as it knows that your
    > phone is online. Maybe it might take twenty times or 5000 times, but
    > eventually the signal will improve and your phone will receive the voicemail
    > message. Then the phone will acknowledge it to the system and indicate it to
    > you with a beep and an icon on its screen.
    >
    > There's more info about this here:
    >
    > http://home.san.rr.com/denbeste/idle.html
    >
    > In particular, it explains WHY the phone only wakes every 5.12 seconds, but
    > the brief answer is "to consume less power so that the battery lasts longer
    > so that you get better standby time".
    >
    >
    > Oh, and by the way, don't take the "bars" display too seriously. Likely you
    > missed the call due to inadequate EC/I0 rather than inadequate signal
    > strength, and EC/I0 which can change radically and rapidly. See:
    >
    > http://home.san.rr.com/denbeste/bars.htm
    >
    > If the EC/I0 value at the time of the page was sufficiently low, your phone
    > may not have detected the page.
    >
    > Also, if the reverse channel (phone-to-cell) EC/I0 were sufficiently low, it
    > might have been that your phone tried to set up a traffic channel and failed
    > because the cell didn't get the message.
    >
    > Before your phone can ring, the phone and cell have to set up a traffic
    > channel, which requires exchanging a couple of messages on the paging
    > channel. If that fails, the phone call will go to voice mail anyway.
    >
    >
    >


    I doubt that's the problem. My SPCS phone does this and it depends on
    where in the country I am, not my phone, and not my signal strength
    (which is a 6200 and works fine).

    Here are some probabilities I noticed:

    (1) in Atlanta it never did this (even though I would often get network
    busy when I tried to place a call)
    (2) in L.A. it does it for half the calls (even though I never get
    network busy)
    (3) in San Diego it does it for one-fifth of the calls (again never
    network busy)
    (4) So is no relationship with network busy
    (5) If you have any voicemail in there, the probability goes way up that
    your phone will not ring
    (6) it has nothing to do with signal strength. Obviously you won't
    receive a call if you don't have signal strength, but if you do, you can
    easily reproduce the problem in LA while being completely stationary and
    having 5 bars and an absolutely clear signal. You can have someone right
    next to you call you 5 times from another Sprint phone and reproduce the
    problem. When I livedin LA this was very frustrating, but then I moved
    to Atlanta so I wasn't worried. Now I am in San Diego and Spring has got
    to go.



  4. #4
    Thadius
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    Interesting posts - I have not experienced this as far as know. I live in
    the Wash DC/Baltmore market and occasionally travel to Philly, Pittsburgh,
    LA, San Diego, Seattle, Dallas, Tampa and Orlando areas. I use either a
    Samsung I500 or my new Sanyo VM4500. I have contractors in all 50 states
    and use the phone a bunch. I have seen very reliable service (including
    voicemail and other PCS features).
    "SA" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Joe Gill" <[email protected]@prodigy.net> wrote:
    >
    > > "Kevin" <[email protected]> wrote in message
    > > news:[email protected]
    > > >
    > > > So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    > > > account for a little over a year now.
    > > >
    > > > My frustration is that *frequently* our cell phone will not ring -

    even
    > > > while the phone indicates it has a strong digital network connection.

    It
    > > > seems to go through periods of "unresponsiveness", where it is not

    > > connected
    > > > to the network and isn't aware of incoming calls or messages. If you

    make
    > > an
    > > > outgoing call, apparently at that point you get connected to the

    network,
    > > > and suddenly you will get all these messages from your missed calls.

    This
    > > > isn't just me - I've heard this from a few other people who work at my
    > > > office with PCS - same exact situation. They often make an outgoing

    call
    > > > just to make sure they're "connected to the network", and feel they

    must
    > > > just get kicked off from time to time (our theory, at least). But the

    > > phones
    > > > give no indication - they don't show their typical "looking for

    service"
    > > > info or anything like that (which I would be happy with). This problem

    is
    > > > easily reproducible, especially first thing in the morning. I have

    both
    > > > phones in front of me and can have one call the other, it wont ring,

    and
    > > > eventually kick me into voice mail. Sometimes I'll get disconnected

    during
    > > a
    > > > call, and immediately call back, and the other phone won't ring.
    > > >
    > > > This is a huge problem. The phone is no good for emergencies, because

    > > people
    > > > cannot reliably get a hold of you. And using cellphones exclusively

    > > becomes
    > > > a frustrating process (I really like just getting messages 5 minutes

    after
    > > > somebody called; even though I've been sitting with my phone waiting

    for
    > > the
    > > > call). This particular behavior only happens with SprintPCS (around

    here
    > > at
    > > > least). Happily, my year commitment with sprint is over.
    > > >
    > > > But, I'm still puzzled, why does it do this? Nobody at Sprint has been

    > > able
    > > > to answer the question or help.
    > > >
    > > > Tx
    > > > Kevin
    > > >
    > > >
    > > >

    > >
    > > 1) Have you had you phone diagnosed @ a SPRINT store? I was having

    similar
    > > problems REGULARYLY with my son's phone , an A460. It failed multiple
    > > diagnostic tests and has now been replaced under warranty and the

    problem is
    > > for the most part gone!
    > >
    > > 2) It would help when you post if you include make, model, and age of

    phone.
    > > and if possible, the software and hardware levels (There is usually a

    menu
    > > item to display these, varies phone to phone!)
    > >
    > > 2)
    > > I don't want to steal someone else's "thunder" but a couple of years

    ago,
    > > another person, posted a GREAT explanation of one reason why the phone

    may
    > > not ring. I have respost the link to his "full answer" next and also

    repost
    > > his 'short answer', since I have seen him posting in a while!
    > >
    > > http://home.san.rr.com/denbeste/idle.html
    > >
    > >

    ============================================================================
    > > =====================
    > >
    > > A page (an incoming call) only occurs once or at most twice. Sprint uses
    > > slot cycle 2, which means that the phone wakes every 5.12 seconds to see

    if
    > > there's an incoming call. Sprint routes an incoming call to voice mail

    after
    > > probably about 8 seconds, so there's maybe two or probably only one

    chance
    > > for the phone to receive the page. If it misses it, the call goes to

    voice
    > > mail.
    > >
    > > So if, during that critical 8 seconds, the signal strength was

    inadequate,
    > > the page would not get through and the call would be routed to voice

    mail.
    > >
    > > But voice mail indications are sent every slot cycle (unless there's no
    > > excess time available in that slot) until they're acknowledged by the

    phone,
    > > no matter how long that takes. The system will keep trying indefinitely,

    for
    > > minutes or hours or days, every 5.12 seconds, as long as it knows that

    your
    > > phone is online. Maybe it might take twenty times or 5000 times, but
    > > eventually the signal will improve and your phone will receive the

    voicemail
    > > message. Then the phone will acknowledge it to the system and indicate

    it to
    > > you with a beep and an icon on its screen.
    > >
    > > There's more info about this here:
    > >
    > > http://home.san.rr.com/denbeste/idle.html
    > >
    > > In particular, it explains WHY the phone only wakes every 5.12 seconds,

    but
    > > the brief answer is "to consume less power so that the battery lasts

    longer
    > > so that you get better standby time".
    > >
    > >
    > > Oh, and by the way, don't take the "bars" display too seriously. Likely

    you
    > > missed the call due to inadequate EC/I0 rather than inadequate signal
    > > strength, and EC/I0 which can change radically and rapidly. See:
    > >
    > > http://home.san.rr.com/denbeste/bars.htm
    > >
    > > If the EC/I0 value at the time of the page was sufficiently low, your

    phone
    > > may not have detected the page.
    > >
    > > Also, if the reverse channel (phone-to-cell) EC/I0 were sufficiently

    low, it
    > > might have been that your phone tried to set up a traffic channel and

    failed
    > > because the cell didn't get the message.
    > >
    > > Before your phone can ring, the phone and cell have to set up a traffic
    > > channel, which requires exchanging a couple of messages on the paging
    > > channel. If that fails, the phone call will go to voice mail anyway.
    > >
    > >
    > >

    >
    > I doubt that's the problem. My SPCS phone does this and it depends on
    > where in the country I am, not my phone, and not my signal strength
    > (which is a 6200 and works fine).
    >
    > Here are some probabilities I noticed:
    >
    > (1) in Atlanta it never did this (even though I would often get network
    > busy when I tried to place a call)
    > (2) in L.A. it does it for half the calls (even though I never get
    > network busy)
    > (3) in San Diego it does it for one-fifth of the calls (again never
    > network busy)
    > (4) So is no relationship with network busy
    > (5) If you have any voicemail in there, the probability goes way up that
    > your phone will not ring
    > (6) it has nothing to do with signal strength. Obviously you won't
    > receive a call if you don't have signal strength, but if you do, you can
    > easily reproduce the problem in LA while being completely stationary and
    > having 5 bars and an absolutely clear signal. You can have someone right
    > next to you call you 5 times from another Sprint phone and reproduce the
    > problem. When I livedin LA this was very frustrating, but then I moved
    > to Atlanta so I wasn't worried. Now I am in San Diego and Spring has got
    > to go.






  5. #5
    Chris Taylor Jr
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    I too have experienced this (not too often but then again I do not use the
    phone often)

    I have full signal and nothing. (I was on a land line and had friend dial
    it) about 30 seconds to 2 minutes after the call attempt I will get the
    Chirp Chirp Chirp of the notification of the call.

    if he then tries again it goes through fine.

    Very annoying. I do not use it much but I definatly would like to get my
    incoming calls. when I am in rocky area ignal wise I can understand but when
    I am solid in good territory it is very aggravating.

    Not sure how often it happens I get few enough calls that I am not a good
    example of this but as little as I use it if I get it enough to bug me I can
    only imagine what heavier users experience.

    Chris Taylor
    http://www.nerys.com/

    "Kevin" <[email protected]> wrote in message
    news:[email protected]
    >
    > So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    > account for a little over a year now.
    >
    > My frustration is that *frequently* our cell phone will not ring - even
    > while the phone indicates it has a strong digital network connection. It
    > seems to go through periods of "unresponsiveness", where it is not

    connected
    > to the network and isn't aware of incoming calls or messages. If you make

    an
    > outgoing call, apparently at that point you get connected to the network,






  6. #6
    H&K
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    That was the primary reason I've left sprint for T-Mobile.

    On Sat, 10 Jan 2004 19:11:32 GMT, "Kevin" <[email protected]>
    wrote:

    >
    >So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    >account for a little over a year now.
    >
    >My frustration is that *frequently* our cell phone will not ring - even
    >while the phone indicates it has a strong digital network connection. It
    >seems to go through periods of "unresponsiveness", where it is not connected
    >to the network and isn't aware of incoming calls or messages. If you make an
    >outgoing call, apparently at that point you get connected to the network,
    >and suddenly you will get all these messages from your missed calls. This
    >isn't just me - I've heard this from a few other people who work at my
    >office with PCS - same exact situation. They often make an outgoing call
    >just to make sure they're "connected to the network", and feel they must
    >just get kicked off from time to time (our theory, at least). But the phones
    >give no indication - they don't show their typical "looking for service"
    >info or anything like that (which I would be happy with). This problem is
    >easily reproducible, especially first thing in the morning. I have both
    >phones in front of me and can have one call the other, it wont ring, and
    >eventually kick me into voice mail. Sometimes I'll get disconnected during a
    >call, and immediately call back, and the other phone won't ring.
    >
    >This is a huge problem. The phone is no good for emergencies, because people
    >cannot reliably get a hold of you. And using cellphones exclusively becomes
    >a frustrating process (I really like just getting messages 5 minutes after
    >somebody called; even though I've been sitting with my phone waiting for the
    >call). This particular behavior only happens with SprintPCS (around here at
    >least). Happily, my year commitment with sprint is over.
    >
    >But, I'm still puzzled, why does it do this? Nobody at Sprint has been able
    >to answer the question or help.
    >
    >Tx
    >Kevin
    >
    >





  7. #7
    Larry Thomas
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    "Chris Taylor Jr" <[email protected]> wrote in message news:<[email protected]>...
    > I too have experienced this (not too often but then again I do not use the
    > phone often)
    >
    > I have full signal and nothing. (I was on a land line and had friend dial
    > it) about 30 seconds to 2 minutes after the call attempt I will get the
    > Chirp Chirp Chirp of the notification of the call.
    >
    > if he then tries again it goes through fine.
    >
    > Very annoying. I do not use it much but I definatly would like to get my
    > incoming calls. when I am in rocky area ignal wise I can understand but when
    > I am solid in good territory it is very aggravating.
    >
    > Not sure how often it happens I get few enough calls that I am not a good
    > example of this but as little as I use it if I get it enough to bug me I can
    > only imagine what heavier users experience.
    >
    > Chris Taylor
    > http://www.nerys.com/



    Incoming calls are my only complaint with Sprint. I too have had the
    calls going to VM problem without the phone ringing. It doesn't happen
    all that often but it does happen. Maybe one or two out of every 10
    calls won't ring. It's not because of lack of signal (got plenty of
    that here) and it's not because of the time of day. There's really no
    good solid explanation for why this happens. But at the same time
    other Sprint customers that I know say it never happens to them. So
    the problem seems to be account specific. It affects some customers
    but not others. I'm not a heavy user myself and I don't depend on my
    wireless phone for everything so it's not really that big of deal to
    me if a call doesn't come in once in a while. I will however get
    notified of the VM right away. Outgoing calls always work perfectly.

    A few possible solutions that I've heard of.

    1) call tech support and get your phone reprogrammed. Basically just
    reactive the phone number, home SID, etc on your phone.

    2) ask tech support to perform an account reload. They reload all your
    account info into their system just in case something has become
    corrupt. This problem would be considered rare but it does happen.

    3) ask tech support to reset your voicemail. They will wipe away
    everything and give you a brand new voice mail account. All saved
    messages will be lost.

    Whether of not any of this would actually solve the problem is
    unlikely but it might be worth a try.



  8. #8
    plane
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    "Kevin" <[email protected]> wrote in message news:<[email protected]>...
    > So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    > account for a little over a year now.
    >
    > My frustration is that *frequently* our cell phone will not ring - even
    > while the phone indicates it has a strong digital network connection. It
    > seems to go through periods of "unresponsiveness", where it is not connected
    > to the network and isn't aware of incoming calls or messages. If you make an
    > outgoing call, apparently at that point you get connected to the network,
    > and suddenly you will get all these messages from your missed calls. This
    > isn't just me - I've heard this from a few other people who work at my
    > office with PCS - same exact situation. They often make an outgoing call
    > just to make sure they're "connected to the network", and feel they must
    > just get kicked off from time to time (our theory, at least). But the phones
    > give no indication - they don't show their typical "looking for service"
    > info or anything like that (which I would be happy with). This problem is
    > easily reproducible, especially first thing in the morning. I have both
    > phones in front of me and can have one call the other, it wont ring, and
    > eventually kick me into voice mail. Sometimes I'll get disconnected during a
    > call, and immediately call back, and the other phone won't ring.
    >
    > This is a huge problem. The phone is no good for emergencies, because people
    > cannot reliably get a hold of you. And using cellphones exclusively becomes
    > a frustrating process (I really like just getting messages 5 minutes after
    > somebody called; even though I've been sitting with my phone waiting for the
    > call). This particular behavior only happens with SprintPCS (around here at
    > least). Happily, my year commitment with sprint is over.
    >
    > But, I'm still puzzled, why does it do this? Nobody at Sprint has been able
    > to answer the question or help.
    >
    > Tx
    > Kevin


    I have had this occur with both sprint and verizon-an incident about 2
    months ago, with my new 5400 could make but not receive calls
    apparently in the area served by a particular tower, for at least most
    of a Sunday aftrnoon--two other's with sprint phones worked normally,
    and my phone worked okay when I left the original problem area, and
    returned to normal in the orginal area the next day--never reallly
    knew why, other than that incident, the 5400 ahs best reception of any
    phone I have owned, so I assumed some network glich --I have had
    issolated reception problems occur to limited extents over the years,
    which I assumed was just overcrowded networks, as it was at most a
    temp problem. Over the years, that I have had both sprint and verizon,
    I have became away of certain areas along highway(s) I use regularly,
    along which I have had calls go to voice mail, and upon calling my own
    phone ( I usually have 2 different phones with me), have found
    "spotty" call reception(call the other phone, it may ring 2 of 5
    calls) (good signal on all phones). My friends make fun of me checking
    my main line to see if I can receive calls, at least a couple of
    times, if I am either expecting an important call or if I am in say a
    new area. traveling, etc.(99% of time it's perfect)

    In addition, my first 4900 got or was really bad about missing calls,
    in about first week after I got it--it was brand new,so I just took it
    back to sprint, who indicated it needed new software-- I dont really
    know what the problem was as when I came back to pick it up,the tech
    said it was fried or something to that affect, and gave me another new
    phone, which never gave any regular problem, other than the normal
    gliches in cell service.

    I'll bet you either have a bad phone (s) or it's a network problem,
    but then again these really are the only two answers, regardless of
    exactly how techincal the problem is.

    What kind of handsets do you have, and have you tried another brand--I
    am in Orlando 2-3 times a year, and have used sprint there for 5-6
    years w/o any known reception problems, but you may be a particular
    area that has reception problems.

    Let us know if you find out what the problem is.



  9. #9
    Chris
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    Kevin, (and all others who have poseted a reply)

    I am curious to know if you leave your phone on 24/7. I had this problem and
    when I called sprint about it, they asked if I left my phone on all the
    time. I said yes and the tech told me to turn it off for approx 15/20
    minutes sometime during a 24 hr period and that will fix the problem.
    Apparently, SPCS phones get "confused" if they are talking to the same tower
    to too long. I tried this and it worked.

    Hope this helps,

    Chris

    "Kevin" <[email protected]> wrote in message
    news:[email protected]
    >
    > So I'm in the Orlando, FL area, and I have 2 PCS phones with a shared
    > account for a little over a year now.
    >
    > My frustration is that *frequently* our cell phone will not ring - even
    > while the phone indicates it has a strong digital network connection. It
    > seems to go through periods of "unresponsiveness", where it is not

    connected
    > to the network and isn't aware of incoming calls or messages. If you make

    an
    > outgoing call, apparently at that point you get connected to the network,
    > and suddenly you will get all these messages from your missed calls. This
    > isn't just me - I've heard this from a few other people who work at my
    > office with PCS - same exact situation. They often make an outgoing call
    > just to make sure they're "connected to the network", and feel they must
    > just get kicked off from time to time (our theory, at least). But the

    phones
    > give no indication - they don't show their typical "looking for service"
    > info or anything like that (which I would be happy with). This problem is
    > easily reproducible, especially first thing in the morning. I have both
    > phones in front of me and can have one call the other, it wont ring, and
    > eventually kick me into voice mail. Sometimes I'll get disconnected during

    a
    > call, and immediately call back, and the other phone won't ring.
    >
    > This is a huge problem. The phone is no good for emergencies, because

    people
    > cannot reliably get a hold of you. And using cellphones exclusively

    becomes
    > a frustrating process (I really like just getting messages 5 minutes after
    > somebody called; even though I've been sitting with my phone waiting for

    the
    > call). This particular behavior only happens with SprintPCS (around here

    at
    > least). Happily, my year commitment with sprint is over.
    >
    > But, I'm still puzzled, why does it do this? Nobody at Sprint has been

    able
    > to answer the question or help.
    >
    > Tx
    > Kevin
    >
    >
    >






  10. #10
    Larry Thomas
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    "Chris" <[email protected]> wrote in message news:<[email protected]>...
    > Kevin, (and all others who have poseted a reply)
    >
    > I am curious to know if you leave your phone on 24/7. I had this problem and
    > when I called sprint about it, they asked if I left my phone on all the
    > time. I said yes and the tech told me to turn it off for approx 15/20
    > minutes sometime during a 24 hr period and that will fix the problem.
    > Apparently, SPCS phones get "confused" if they are talking to the same tower
    > to too long. I tried this and it worked.
    >
    > Hope this helps,
    >
    > Chris


    That's not it. That's just a stcok answer that customer service will
    give you and it might help some people. I always turn my phone off
    every night for 8 hours while I sleep. Doesn't make any difference.
    But in any event you shouldn't have to turn your phone off once a day.



  11. #11
    John R. Copeland
    Guest

    Re: Why do Sprint PCS Phones often not ring???


    "Larry Thomas" <[email protected]> wrote in message =
    news:[email protected]
    > "Chris" <[email protected]> wrote in message =

    news:<[email protected]>...
    > > Kevin, (and all others who have poseted a reply)
    > >=20
    > > I am curious to know if you leave your phone on 24/7. I had this =

    problem and
    > > when I called sprint about it, they asked if I left my phone on all =

    the
    > > time. I said yes and the tech told me to turn it off for approx =

    15/20
    > > minutes sometime during a 24 hr period and that will fix the =

    problem.
    > > Apparently, SPCS phones get "confused" if they are talking to the =

    same tower
    > > to too long. I tried this and it worked.
    > >=20
    > > Hope this helps,
    > >=20
    > > Chris

    >=20
    > That's not it. That's just a stcok answer that customer service will
    > give you and it might help some people. I always turn my phone off
    > every night for 8 hours while I sleep. Doesn't make any difference.
    > But in any event you shouldn't have to turn your phone off once a day.


    I agree that turning it off makes no difference.
    My phone runs steadily for weeks at a time, with no "confusion".
    Mostly, the only time I turn it off is when I fly.
    And I used to forget it sometimes even then, too,
    so I added "Telephones -- OFF" to my cockpit checklist.
    ---JRC---





  12. #12
    Isaiah Beard
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    Chris wrote:
    > Kevin, (and all others who have poseted a reply)
    >
    > I am curious to know if you leave your phone on 24/7. I had this problem and
    > when I called sprint about it, they asked if I left my phone on all the
    > time. I said yes and the tech told me to turn it off for approx 15/20
    > minutes sometime during a 24 hr period and that will fix the problem.
    > Apparently, SPCS phones get "confused" if they are talking to the same tower
    > to too long. I tried this and it worked.


    Maybe certain phones, but i know Sanyos don't have this problem. I've
    left my phone on for days without a pwoer cycle and have never had this
    crop up.

    Of course, now I'm on a SonyEricsson T608, so we'll see if it can keep
    its wits about it as well as Sanyo.

    --
    Isaiah
    (who's history of phones is as long as Phillipe's list of fake IDs)
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  13. #13
    Chris Taylor Jr
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    I have a sanyo 6400

    I get this issue sometimes. its quite aggravating. I do not make many calls
    and recieve even less I would like to get the calls I recieve.

    the technical description given DOES make sense. how about sprint fixing it
    by altering the interval times to make sure you get a signal of an incoming
    call.

    Wish I could outright disable sprint voicemail too.

    Chris Taylor
    http://www.nerys.com/


    >
    > Maybe certain phones, but i know Sanyos don't have this problem. I've
    > left my phone on for days without a pwoer cycle and have never had this
    > crop up.
    >
    > Of course, now I'm on a SonyEricsson T608, so we'll see if it can keep
    > its wits about it as well as Sanyo.
    >
    > --
    > Isaiah
    > (who's history of phones is as long as Phillipe's list of fake IDs)
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.
    >






  14. #14
    John Richards
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    Larry Thomas wrote:
    > That's not it. That's just a stcok answer that customer service will
    > give you and it might help some people. I always turn my phone off
    > every night for 8 hours while I sleep. Doesn't make any difference.


    Same here. My Samsung VGA1000 is off at least 10 hours per day. But
    I also have had incoming calls not ring the phone but go to voicemail
    eventhough the phone had a full complement of antenna bars showing.

    --
    John Richards





  15. #15
    Mike
    Guest

    Re: Why do Sprint PCS Phones often not ring???

    Sprint is the evil empire of false billing, as most know. Sprint
    service sucks, their phone staff in India sucks, and their morons in
    the store locations suck. The people at Sprint ripped me off, lied to
    me, and the list goes on. Sprint will burn a customer any chance they
    can get. They will nickel and dime you as long as you have service
    with them. They are well know for putting extra charges on you
    billing statement and letting fight for your money back on a monthly.
    I give the way Sprint deals with customers a ZERO. SPRINT SUCKS.
    Bastards.



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