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  1. #1
    girl in green
    Guest
    JD Powers 2003 Wireless Network Quality Assessment Study:
    1. Verizon
    2. Nextel
    3. Cingular
    4. AT+T
    5. Sprint PCS
    6. T-Mobile

    Yankee Group Customer Satisfaction and performance ranking:
    Higest
    AT&T
    Nextel
    Verizon

    Middle
    T-Mobile

    Lowest
    Cingular
    SprintPCS

    Time for SprintPCS Corporate to wake up.



    See More: In today's New York Times




  2. #2
    c gutta
    Guest

    Re: In today's New York Times

    Sprint has known this for quite a while now.





  3. #3
    RexYBlue
    Guest

    Re: In today's New York Times

    On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <[email protected]>
    wrote:

    >JD Powers 2003 Wireless Network Quality Assessment Study:


    OK, so Sprint is last or close to it everywhere. I wonder why they're
    first with me. (And I am NOT a Sprint apologist.) What is it?

    I fully agree that too much of the time when you reach CS you do not
    get your problem fully solved, and that you might think you're talking
    to someone with less than normal intelligence. Granted, this area
    needs significant improvement. But...

    With the F&CA plan, my phone works just about everywhere, and I travel
    all over the country to urban, suburban and podunk. Is it pure luck
    that I just happen to travel only to places where Sprint works well?
    Hard to believe. Voice connections are great, and with most of the
    phones, sound is good to excellent. Although I know all the brouhaha
    about using my phone as a modem, I do it--within reason, I guess--and
    Sprint doesn't seem to care. $15 per month, with no watching kbs in
    and out. The data connections are quite snappy and most of the time
    reliable. The overall rates are reasonable, but not the cheapest. SMS
    is just around the corner, at last. And finally, Sprint is one of the
    two services that work as well as a landline in my home. (The other is
    AT&T.)

    Except for Nextel, I've used all the other services, and though each
    has it's strong and weak points, none measures up to what I get from
    Sprint overall. They really aren't even close.

    What makes me so special that I fall so far out of the norm that
    renders Sprint dead last in these surveys? I just don't get it.




    ----------------------------
    To email me, remove the zz.



  4. #4
    Bob Smith
    Guest

    Re: In today's New York Times


    "girl in green" <[email protected]> wrote in message
    news:150120040859597015%[email protected]
    > JD Powers 2003 Wireless Network Quality Assessment Study:
    > 1. Verizon
    > 2. Nextel
    > 3. Cingular
    > 4. AT+T
    > 5. Sprint PCS
    > 6. T-Mobile
    >
    > Yankee Group Customer Satisfaction and performance ranking:
    > Higest
    > AT&T
    > Nextel
    > Verizon
    >
    > Middle
    > T-Mobile
    >
    > Lowest
    > Cingular
    > SprintPCS
    >
    > Time for SprintPCS Corporate to wake up.


    The problem with your post and with what the NY Times reported, is that it's
    the same bogus JD Powers report that's been cited over the past couple of
    weeks.

    Bob





  5. #5
    Thomas T. Veldhouse
    Guest

    Re: In today's New York Times

    On Thu, 15 Jan 2004 18:44:40 GMT, RexYBlue <[email protected]>
    wrote:

    >On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <[email protected]>
    >wrote:
    >
    >>JD Powers 2003 Wireless Network Quality Assessment Study:

    >
    >OK, so Sprint is last or close to it everywhere. I wonder why they're
    >first with me. (And I am NOT a Sprint apologist.) What is it?


    Perhaps you don't live in New York City.

    I put faith in God, not J.D. Powers, so I won't take the results on
    faith unless I can see the questions (nor will I claim the results
    false, I will simply call them unsubstantiated).

    Tom Veldhouse



  6. #6
    John Richards
    Guest

    Re: In today's New York Times

    > What makes me so special that I fall so far out of the norm that
    > renders Sprint dead last in these surveys? I just don't get it.


    Wasn't the New York Times article based on responders from large cities
    only? The 1900MHz band that SprintPCS uses has more trouble penetrating
    large buildings than Verizon's 800MHz band. Cingular and T-Mobile win
    points by being cheaper than SprintPCS.

    --
    John Richards





  7. #7
    John R. Copeland
    Guest

    Re: In today's New York Times


    "Bob Smith" <[email protected]> wrote in message =
    news:[email protected]
    >=20
    >=20
    > The problem with your post and with what the NY Times reported, is =

    that it's
    > the same bogus JD Powers report that's been cited over the past couple =

    of
    > weeks.
    >=20
    > Bob
    >=20
    >=20


    Not even to mention the Times' proclivity of late to create news rather =
    than simply to report it.
    ---JRC---




  8. #8
    Larry Thomas
    Guest

    Re: In today's New York Times

    RexYBlue <[email protected]> wrote in message news:<[email protected]>...
    > On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <[email protected]>
    > wrote:
    >
    > >JD Powers 2003 Wireless Network Quality Assessment Study:

    >
    > OK, so Sprint is last or close to it everywhere. I wonder why they're
    > first with me. (And I am NOT a Sprint apologist.) What is it?
    >
    > I fully agree that too much of the time when you reach CS you do not
    > get your problem fully solved, and that you might think you're talking
    > to someone with less than normal intelligence. Granted, this area
    > needs significant improvement. But...
    >
    > With the F&CA plan, my phone works just about everywhere, and I travel
    > all over the country to urban, suburban and podunk. Is it pure luck
    > that I just happen to travel only to places where Sprint works well?
    > Hard to believe. Voice connections are great, and with most of the
    > phones, sound is good to excellent. Although I know all the brouhaha
    > about using my phone as a modem, I do it--within reason, I guess--and
    > Sprint doesn't seem to care. $15 per month, with no watching kbs in
    > and out. The data connections are quite snappy and most of the time
    > reliable. The overall rates are reasonable, but not the cheapest. SMS
    > is just around the corner, at last. And finally, Sprint is one of the
    > two services that work as well as a landline in my home. (The other is
    > AT&T.)
    >
    > Except for Nextel, I've used all the other services, and though each
    > has it's strong and weak points, none measures up to what I get from
    > Sprint overall. They really aren't even close.
    >
    > What makes me so special that I fall so far out of the norm that
    > renders Sprint dead last in these surveys? I just don't get it.
    >
    >
    >
    >
    > ----------------------------
    > To email me, remove the zz.



    Great post. My thoughts exactly.



  9. #9
    Mike
    Guest

    Re: In today's New York Times

    Yep, Sprint Sucks, as most know. Sprint service sucks, their phone
    staff in India sucks, and their morons in the store locations suck.
    The people at Sprint ripped me off, lied to me, and the list goes on.
    Sprint will burn a customer any chance they can get.



  10. #10
    Thadius
    Guest

    Re: In today's New York Times

    I hear you and I agree with you. I have never been as satisfied with
    wireless phone service as i have been with Sprint.
    "RexYBlue" <[email protected]> wrote in message
    news:[email protected]
    > On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <[email protected]>
    > wrote:
    >
    > >JD Powers 2003 Wireless Network Quality Assessment Study:

    >
    > OK, so Sprint is last or close to it everywhere. I wonder why they're
    > first with me. (And I am NOT a Sprint apologist.) What is it?
    >
    > I fully agree that too much of the time when you reach CS you do not
    > get your problem fully solved, and that you might think you're talking
    > to someone with less than normal intelligence. Granted, this area
    > needs significant improvement. But...
    >
    > With the F&CA plan, my phone works just about everywhere, and I travel
    > all over the country to urban, suburban and podunk. Is it pure luck
    > that I just happen to travel only to places where Sprint works well?
    > Hard to believe. Voice connections are great, and with most of the
    > phones, sound is good to excellent. Although I know all the brouhaha
    > about using my phone as a modem, I do it--within reason, I guess--and
    > Sprint doesn't seem to care. $15 per month, with no watching kbs in
    > and out. The data connections are quite snappy and most of the time
    > reliable. The overall rates are reasonable, but not the cheapest. SMS
    > is just around the corner, at last. And finally, Sprint is one of the
    > two services that work as well as a landline in my home. (The other is
    > AT&T.)
    >
    > Except for Nextel, I've used all the other services, and though each
    > has it's strong and weak points, none measures up to what I get from
    > Sprint overall. They really aren't even close.
    >
    > What makes me so special that I fall so far out of the norm that
    > renders Sprint dead last in these surveys? I just don't get it.
    >
    >
    >
    >
    > ----------------------------
    > To email me, remove the zz.






  11. #11
    RexYBlue
    Guest

    Re: In today's New York Times

    On Thu, 15 Jan 2004 13:21:04 -0600, Thomas T. Veldhouse
    <[email protected]> wrote:

    >On Thu, 15 Jan 2004 18:44:40 GMT, RexYBlue <[email protected]>
    >wrote:
    >
    >>On Thu, 15 Jan 2004 08:59:59 -0500, girl in green <[email protected]>
    >>wrote:
    >>
    >>>JD Powers 2003 Wireless Network Quality Assessment Study:

    >>
    >>OK, so Sprint is last or close to it everywhere. I wonder why they're
    >>first with me. (And I am NOT a Sprint apologist.) What is it?

    >
    >Perhaps you don't live in New York City.


    True (though I'd love to). However, it IS one of those places I visit
    all the time. No problems in Manhattan.



    ----------------------------
    To email me, remove the zz.



  12. #12
    Isaiah Beard
    Guest

    Re: In today's New York Times

    girl in green wrote:


    > Time for SprintPCS Corporate to wake up.


    Another Mac user... maybe this is Phillipe's girlfriend?

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  13. #13
    Frank Thomas
    Guest

    Re: In today's New York Times



    > What makes me so special that I fall so far out of the norm that
    > renders Sprint dead last in these surveys? I just don't get it.
    >


    No I don't you are out of the norm. For me, most of the time the phone
    works where I need it to, its reasonably priced and the data services work
    pretty well for me. Most of the time.

    The only time I get upset with sprint is when there is a problem, they
    simply cannot fix it in one call. I notice a number of people were having
    vision logon loop errors - you put your name and password in, and it comes
    back and asks you to do it again, and again, and again. I had bad trouble
    with this a week ago. It took 3 days, several hours of my time AND theirs,
    and 7 phone calls to resolve it, during which time I lost all of my email
    and contacts because some dunderhead thought he needed to reprovision my
    account. Then they cut off my data service completely. Finally got it
    restored with a recommendation to take my phone to one of their special
    stores 70 miles away and have new software put in. I'm scared to see what
    they did to the bill.

    When it works, sprintpcs is good. When it doesn't work, it can be a
    nightmare to get resolved.






    >
    >
    > ----------------------------
    > To email me, remove the zz.






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