T-608 Replacement

In article <[email protected]>,
Snoopy <[email protected]> wrote:

> I got my new T-608 and the unit has decided to do its own thing. The
> unit will show the sprint logo and turn the backlight on and off.
>
> Called Sprint to get a replacement, but the only way the will do that
> is if I buy a new phone and then send the old one back in. I think
> that is wrong for a defective product. Spoke to CS and they say they
> have none in stock.
>
> I am starting to get really depressed about support for this phone.
> Any suggestions as to what further steps I might be able to take?
>
> David

Check with http://www.sprintpcsinfo.com for the
phone number to Executive Services.

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› See More: T-608 Replacement

Robert M. wrote:
> In article <[email protected]>,
> Snoopy <[email protected]> wrote:
>
>
>>I got my new T-608 and the unit has decided to do its own thing. The
>>unit will show the sprint logo and turn the backlight on and off.
>>
>>Called Sprint to get a replacement, but the only way the will do that
>>is if I buy a new phone and then send the old one back in. I think
>>that is wrong for a defective product. Spoke to CS and they say they
>>have none in stock.
>>
>>I am starting to get really depressed about support for this phone.
>>Any suggestions as to what further steps I might be able to take?
>>
>>David
>
>
> Check with http://www.sprintpcsinfo.com for the
> phone number to Executive Services.

that's phil's headers alright

On Sat, 17 Jan 2004 09:57:16 GMT, "Robert M." <[email protected]>
wrote:

>In article <[email protected]>,
> Snoopy <[email protected]> wrote:
>
>> I got my new T-608 and the unit has decided to do its own thing. The
>> unit will show the sprint logo and turn the backlight on and off.
>>
>> Called Sprint to get a replacement, but the only way the will do that
>> is if I buy a new phone and then send the old one back in. I think
>> that is wrong for a defective product. Spoke to CS and they say they
>> have none in stock.
>>
>> I am starting to get really depressed about support for this phone.
>> Any suggestions as to what further steps I might be able to take?
>>
>> David
>
>Check with http://www.sprintpcsinfo.com for the
>phone number to Executive Services.


thanks for the help. Will give them a call on Monday

Snoopy wrote:

> I got my new T-608 and the unit has decided to do its own thing. The
> unit will show the sprint logo and turn the backlight on and off.
>
> Called Sprint to get a replacement, but the only way the will do that
> is if I buy a new phone and then send the old one back in. I think
> that is wrong for a defective product. Spoke to CS and they say they
> have none in stock.
>
> I am starting to get really depressed about support for this phone.
> Any suggestions as to what further steps I might be able to take?

At this point, you have two choices... either wait for the phone to come
back in stock, or give up on the T608. Another option might be to call
SonyEricsson and see what kind of help they can give you.

The T608 had the potential for being a great phone, but the problem here
is that SonyEricsson decided to dump all support for this phone and any
other CDMA phone in the US market. This happened prior to the T608's
release, so basically what you have is a half-baked, not well- supported
phone, of which only 10,000 or so were ever made.

I feel your pain. I too have a T608, and am not 100% happy with its
performance. I lucked out though in that mine isn't flipping out, so
I'm mostly happy with it, for what it is. It does what I want
Bluetooth-wise, which is good.

Hopefully Sprint will see the incredible demand for this phone and have
another manufacturer with a better track record come out with another
bluetooth-enabled handset.





--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Snoopy wrote:
> On Sat, 17 Jan 2004 09:57:16 GMT, "Robert M." <[email protected]>
> wrote:
>
>
>>In article <[email protected]>,
>>Snoopy <[email protected]> wrote:
>>
>>
>>>I got my new T-608 and the unit has decided to do its own thing. The
>>>unit will show the sprint logo and turn the backlight on and off.
>>>
>>>Called Sprint to get a replacement, but the only way the will do that
>>>is if I buy a new phone and then send the old one back in. I think
>>>that is wrong for a defective product. Spoke to CS and they say they
>>>have none in stock.

It's a known issue with that phone. 1st, get any firmware updates if
there are any, if that doesn't fix it, you would be better off getting
warranty support through Sony Ericsson